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Premium Subscription Auto-Renewal and Non-Refund Policy

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Document Record

What it is

Premium subscriptions (Grindr Xtra, Grindr Unlimited, Grindr Edge) automatically renew at the end of each billing period at Grindr's then-current price, with the payment method charged automatically unless the user cancels at least 24 hours before renewal. All previously paid amounts are stated to be non-refundable, including for partially used subscription periods.

This analysis describes what Grindr's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes that users are financially committed for the full subscription period upon renewal, with no pro-rata refund available for early cancellation under the default terms. The 24-hour cancellation window before renewal and the non-refundable payment structure create a specific operational deadline that users must track to avoid unwanted charges.

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

Under this clause, users who cancel a premium subscription after renewal has occurred are not entitled to a refund for the unused portion of the subscription period, as stated in the agreement. The agreement specifies that cancellation takes effect at the end of the then-current billing term, meaning the subscription remains active and charged through the end of the period regardless of when the user cancels.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Within 24 hours
    To cancel, update your Grindr subscription settings through your Apple Account, Google Play account, or directly in the Grindr app at least 24 hours before your next renewal date. You can also email help@grindr.com for assistance.

Cross-platform context

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▸ View Original Clause Language DOCUMENT RECORD
"
PREMIUM SERVICES AUTOMATICALLY RENEW CONTINUOUSLY AT THE END OF YOUR SUBSCRIPTION PERIOD, AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT RENEWAL PRICE (PLUS APPLICABLE TAXES) AUTOMATICALLY, WITHOUT ANY ADDITIONAL ACTION BY YOU UNLESS YOU CANCEL AT LEAST TWENTY-FOUR HOURS PRIOR TO RENEWAL. YOU ACKNOWLEDGE AND AGREE THAT THE PREMIUM SERVICES AUTOMATICALLY RENEW UNLESS YOU CANCEL THEM OR WE SUSPEND OR TERMINATE THEM IN ACCORDANCE WITH THIS AGREEMENT. ALL PREVIOUSLY PAID AMOUNTS ARE NON-REFUNDABLE. FOR EXAMPLE, IF YOU CANCEL AN ANNUAL SUBSCRIPTION FOR A PREMIUM SERVICE AFTER SIX MONTHS, YOU WILL NOT RECEIVE A PRO-RATA RETURN OF YOUR ANNUAL SUBSCRIPTION FEE AND YOU WILL CONTINUE TO HAVE USE OF THE PREMIUM SERVICE FOR THE REST OF THE THEN-CURRENT ANNUAL PERIOD.

Excerpt from Grindr's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: Automatic renewal provisions are regulated by the California Automatic Renewal Law (ARL), FTC regulations on negative option marketing, and analogous statutes in multiple states. The FTC's Negative Option Rule requires clear and conspicuous disclosure of automatic renewal terms before subscription. CCPA and CPRA may interact with billing data retention practices. EU and UK consumer protection directives impose additional cancellation and refund rights for EEA and UK residents, which the agreement acknowledges via the Special Terms. GOVERNANCE EXPOSURE: High. The combination of automatic renewal, a 24-hour pre-renewal cancellation deadline, and a non-refundable payment policy creates layered compliance obligations under state ARL statutes and federal FTC negative option requirements. California's ARL requires that material changes to subscription terms be disclosed and consented to before taking effect, and that consumers be given a mechanism to cancel at no cost. JURISDICTION FLAGS: California ARL creates the highest state-level exposure. New York, Illinois, Delaware, and other states with auto-renewal statutes also apply. EEA and UK users have statutory cancellation and refund rights that may supersede the non-refundable payment term. The agreement states that California and certain other state residents have additional rights under Section 24. CONTRACT AND VENDOR IMPLICATIONS: For enterprise or bundled subscription arrangements, the auto-renewal and non-refund terms should be assessed in the context of procurement contracts where Grindr services are included. The agreement's statement that pricing may change at the start of the next subscription period requires that price change notification mechanisms be verified for compliance with applicable state auto-renewal statutes. COMPLIANCE CONSIDERATIONS: Compliance teams should verify that pre-renewal notification practices satisfy applicable state ARL and FTC requirements, that the 24-hour cancellation deadline is disclosed clearly at the point of subscription, and that price change communications are provided in advance of the renewal period. Refund handling for Apple App Store and Google Play subscriptions should be audited separately, as the agreement indicates those platforms handle refunds independently.

Full institutional analysis

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Applicable agencies

  • FTC
    The FTC regulates negative option marketing and automatic renewal practices under its Negative Option Rule and Section 5 authority over unfair or deceptive acts in consumer subscription services.
    File a complaint →
  • State AG
    State attorneys general enforce automatic renewal laws in California and other states that impose disclosure and cancellation requirements for subscription services.
    File a complaint →

Provision details

Document information
Document
Grindr Terms of Service
Entity
Grindr
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-014014
Document ID
CA-D-00269
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
cbe39b049ef6554534499bdf1fa76ed3f5db14661c7fa06623496131725ea122
Analysis generated
July 9, 2026 04:32 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Grindr
Document: Grindr Terms of Service
Record ID: CA-P-014014
Captured: 2026-07-09 04:32:49 UTC
SHA-256: cbe39b049ef65545…
URL: https://conductatlas.com/platform/grindr/grindr-terms-of-service/provision/CA-P-014014/premium-subscription-auto-renewal-and-non-refund-policy/
Accessed: July 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Grindr's Premium Subscription Auto-Renewal and Non-Refund Policy clause do?

This provision establishes that users are financially committed for the full subscription period upon renewal, with no pro-rata refund available for early cancellation under the default terms. The 24-hour cancellation window before renewal and the non-refundable payment structure create a specific operational deadline that users must track to avoid unwanted charges.

How does this clause affect you?

Under this clause, users who cancel a premium subscription after renewal has occurred are not entitled to a refund for the unused portion of the subscription period, as stated in the agreement. The agreement specifies that cancellation takes effect at the end of the then-current billing term, meaning the subscription remains active and charged through the end of the period …

Is ConductAtlas affiliated with Grindr?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Grindr.