Provision record
GitHub · GitHub Terms of Service · View original document ↗

GitHub Provides No Phone Support

Low severity Explicit document language Unique · 0 of 352 platforms
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This analysis describes what GitHub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Apr 28, 2026

GitHub's updated Terms of Service now include an explicit section governing AI features, including Copilot. The new section establishes specific contractual terms for how user data may be collected, used, and retained for developing and improving AI and machine learning models, and identifies what controls are available to users. The practical effect is that AI-related data practices are now consolidated under dedicated contractual language rather than dispersed across general service terms.

View change record →
Medium Apr 19, 2026

GitHub's Terms of Service update on April 19, 2026 involved substantial revisions across 54 sentences, with 40 sentences removed and 4 added. The extent of change suggests modifications to core service provisions; however, without access to the specific language that was modified, removed, or added, the precise operational implications for users cannot be determined. Users should review the updated Terms directly to understand how the changes affect their usage rights, account obligations, or dispute resolution procedures.

View change record →

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1255 other provisions on other platforms.

How other platforms handle this

Skillshare Medium

by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Services.

Baseten Medium

These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

Cerebras Medium

We do not respond to browser-initiated Do Not Track signals.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
GitHub only offers support via email, in-Service communications, and electronic messages. We do not offer telephone support.

Excerpt from GitHub's Terms of Service

Provision details

Document information
Document
GitHub Terms of Service
Entity
GitHub
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 12, 2026
Record ID
CA-P-036484
Document ID
CA-D-00253
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
610460507af6f60333f6195921a4e0d9629d1fea528d1220cda7340159b5b46b
Analysis generated
May 10, 2026 17:12 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: GitHub
Document: GitHub Terms of Service
Record ID: CA-P-036484
Captured: 2026-05-10 17:12:21 UTC
SHA-256: 610460507af6f603…
URL: https://conductatlas.com/platform/github/github-terms-of-service/provision/CA-P-036484/github-provides-no-phone-support/
Accessed: Aug. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does GitHub's GitHub Provides No Phone Support clause do?

The clause states: “GitHub only offers support via email, in-Service communications, and electronic messages. We do not offer telephone support.”

Is ConductAtlas affiliated with GitHub?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by GitHub.