Provision record
GitHub · GitHub Terms of Service · View original document ↗

GitHub Provides No Phone Support

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This analysis describes what GitHub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Apr 28, 2026

The updated terms establish a dedicated section governing AI features, including GitHub Copilot. The new language introduces formal definitions of 'AI Feature', 'Input' (content or context provided to an AI feature, including prompts, attachments, code, and conversation history), and 'Output' (responses and suggestions generated by the AI feature). The terms state that GitHub may use Input data for development and improvement of AI and machine learning models. Users of AI features should review the new section K to understand how their prompts, code, and conversation history may be processed.

View change record →

How other platforms handle this

Wyze

Where required by law, we provide adequate protection for the transfer of personal data in accordance with applicable law, such as by obtaining your consent, relying on the European Commission's adequacy decisions, or executing Standard Contractual Clauses.

Kling AI

We will endeavor to ensure that, by default, we only collect and process your Data needed to provide you access to the Platform and our Services...This means that we will neither publish nor share your Data by default.

Postman

We use industry standard technical and organizational measures to secure the information we store.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
GitHub only offers support via email, in-Service communications, and electronic messages. We do not offer telephone support.

Excerpt from GitHub's Terms of Service

Provision details

Document information
Document
GitHub Terms of Service
Entity
GitHub
Date stated by the document
April 27, 2026
As printed in GitHub’s text (version CA-V-006964), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-006964, captured Sept. 16, 2026
Record ID
CA-P-036484
Document ID
CA-D-000253
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006964)
14f3b8db36f449405deb7754976ca1fe98887a39dd70bfaa25b02bc7c4bc6af9
Analysis generated
May 10, 2026 17:12 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006964, captured Sept. 16, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: GitHub
Document: GitHub Terms of Service
Record ID: CA-P-036484
Version: CA-V-006964
Captured: 2026-09-16 00:42:39 UTC
SHA-256: 14f3b8db36f44940…
URL: https://conductatlas.com/platform/github/github-terms-of-service/provision/CA-P-036484/github-provides-no-phone-support/
Accessed: Nov. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does GitHub's GitHub Provides No Phone Support clause do?

The clause states: “GitHub only offers support via email, in-Service communications, and electronic messages. We do not offer telephone support.”

Is ConductAtlas affiliated with GitHub?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by GitHub.