Provision record
GitHub · GitHub Terms of Service · View original document ↗

GitHub Provides No Phone Support

Low severity Explicit document language Unique · 0 of 352 platforms
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This analysis describes what GitHub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Apr 28, 2026

GitHub's updated Terms of Service now include an explicit section governing AI features, including Copilot. The new section establishes specific contractual terms for how user data may be collected, used, and retained for developing and improving AI and machine learning models, and identifies what controls are available to users. The practical effect is that AI-related data practices are now consolidated under dedicated contractual language rather than dispersed across general service terms.

View change record →

How other platforms handle this

Public.com Medium

These choices do not apply to certain informational communications including important information and documentation relating to your account.

Microsoft Medium

We've distilled our commitment into six core values: Fairness Reliability and safety Privacy and security Transparency Accountability Inclusiveness

OpenAI Medium

We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
GitHub only offers support via email, in-Service communications, and electronic messages. We do not offer telephone support.

Excerpt from GitHub's Terms of Service

Provision details

Document information
Document
GitHub Terms of Service
Entity
GitHub
Date stated by the document
April 27, 2026
As printed in GitHub’s text (version CA-V-006964), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-006964, captured Sept. 16, 2026
Record ID
CA-P-036484
Document ID
CA-D-000253
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006964)
14f3b8db36f449405deb7754976ca1fe98887a39dd70bfaa25b02bc7c4bc6af9
Analysis generated
May 10, 2026 17:12 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006964 (checked Oct. 5, 2026)
Citation Record
Entity: GitHub
Document: GitHub Terms of Service
Record ID: CA-P-036484
Version: CA-V-006964
Captured: 2026-09-16 00:42:39 UTC
SHA-256: 14f3b8db36f44940…
URL: https://conductatlas.com/platform/github/github-terms-of-service/provision/CA-P-036484/github-provides-no-phone-support/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does GitHub's GitHub Provides No Phone Support clause do?

The clause states: “GitHub only offers support via email, in-Service communications, and electronic messages. We do not offer telephone support.”

Is ConductAtlas affiliated with GitHub?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by GitHub.