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This analysis describes what Ford's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated Terms no longer disclose how Ford collects customer reviews, manages the third-party vendor (MaritzCX) responsible for survey administration, or applies moderation standards to published feedback. Previously, the Terms explained that reviews are moderated to remove profanity, fraud, personal identifying information, competitor references, dangerous behavior, and inadequate text. Users can no longer see these operational details or understand what standards govern how their submitted reviews are processed and displayed.
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it shall be adjudicated exclusively by the state and federal courts located in San Francisco County, California.
For any dispute relating to this Agreement, the parties consent to personal jurisdiction and the exclusive venue of the courts in New York County, New York.
Any dispute not subject to arbitration and not initiated in small claims court may be brought by either party in a court of competent jurisdiction in either the Superior Courts for the State of California...or in the United States District Court for the Northern District of California.
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"All lawsuits arising from or relating to these Terms and Conditions shall be brought in the Federal or State courts located in Wayne County, Michigan, and you hereby irrevocably submit to the exclusive personal jurisdiction...Excerpt from Ford's Terms and Conditions
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The clause states: “All lawsuits arising from or relating to these Terms and Conditions shall be brought in the Federal or State courts located in Wayne County, Michigan, and you hereby irrevocably submit to the exclusive personal jurisdiction...”
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