This means if Fiverr wrongs you financially or otherwise, you cannot sue them in court or join a group lawsuit — you must go through a private arbitration process which can be costly and less favourable to consumers.
Consumer impact
Fiverr's Terms of Service affects consumers financially through service fees added to every purchase, and legally by requiring US-based users to resolve disputes through binding arbitration rather than court. Fiverr also retains a broad license to use content you post on the platform, and can suspend or terminate accounts at its discretion. You can opt out of the mandatory arbitration clause by sending written notice to Fiverr within 30 days of first accepting the Terms.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Within 30 days
Within 30 days of first accepting Fiverr's Terms of Service, send a written notice to Fiverr's legal team stating that you opt out of the mandatory arbitration provision. Include your full name, email address associated with your Fiverr account, and a clear statement of your intent to opt out.
Applicable agencies
FTC
The FTC oversees unfair or deceptive consumer practices, including potentially one-sided arbitration clauses that restrict consumer rights.