Fiverr · Fiverr Terms of Service

Buyer Service Fee

Medium severity
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Why it matters

The total cost you pay is higher than the price listed on a Gig — this fee adds to every transaction and may not be prominently displayed until checkout.

Consumer impact

Fiverr's Terms of Service affects consumers financially through service fees added to every purchase, and legally by requiring US-based users to resolve disputes through binding arbitration rather than court. Fiverr also retains a broad license to use content you post on the platform, and can suspend or terminate accounts at its discretion. You can opt out of the mandatory arbitration clause by sending written notice to Fiverr within 30 days of first accepting the Terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If you believe a service fee was incorrectly charged, contact Fiverr's customer support via the Help & Support ticket system on their website. Provide your order number and a description of the disputed fee.

Applicable agencies

  • FTC
    The FTC enforces rules against deceptive fee disclosures and drip pricing practices affecting consumers.
    File a complaint →

Provision details

Document information
Document
Fiverr Terms of Service
Entity
Fiverr
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-000853
Document ID
CA-D-00139
Evidence Provenance
Source URL
Wayback Machine
SHA-256
21d295d82d20dfdd448dd914de7540f8f52d25fb6ede9afb12eeaf96073987c4
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Fiverr | Document: Fiverr Terms of Service | Record: CA-P-000853
Captured: 2026-03-20 06:51:42 UTC | SHA-256: 21d295d82d20dfdd…
URL: https://conductatlas.com/platform/fiverr/fiverr-terms-of-service/buyer-service-fee/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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