Your account and any earnings or credits in it can be frozen or removed by Fiverr without prior notice, which is particularly significant for sellers who rely on the platform for income.
Consumer impact
Fiverr's Terms of Service affects consumers financially through service fees added to every purchase, and legally by requiring US-based users to resolve disputes through binding arbitration rather than court. Fiverr also retains a broad license to use content you post on the platform, and can suspend or terminate accounts at its discretion. You can opt out of the mandatory arbitration clause by sending written notice to Fiverr within 30 days of first accepting the Terms.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Close Your Account
If you wish to close your account voluntarily or appeal a suspension, contact Fiverr Support via the Help & Support ticket system. Provide your account details and clearly state your request or appeal grounds.
Applicable agencies
FTC
The FTC can review arbitrary account termination and fund withholding practices as potentially unfair or deceptive business practices.
State Attorneys General may have jurisdiction over account termination practices that impact consumer financial rights under state consumer protection statutes.