This is the legal agreement you accept when using Eventbrite to buy tickets or create events. It means Eventbrite acts as a middleman between you and event organizers, so if something goes wrong with an event, the organizer is primarily responsible — not Eventbrite. Importantly, if you're in the US, you give up your right to sue Eventbrite in court or join a class action lawsuit, and must instead use individual arbitration to resolve disputes.
Technical Summary
Eventbrite's Terms of Service (last updated August 20, 2025) governs use of the Eventbrite platform by both consumers (attendees) and organizers (event creators). The document establishes a dual-role framework distinguishing obligations between organizers and attendees, grants Eventbrite broad intellectual property licenses over user-submitted content, and imposes mandatory arbitration with class action waiver for US users. Notable provisions include Eventbrite's role as a payment facilitator rather than direct seller, organizer responsibility for event accuracy and refunds, limitations of liability capping Eventbrite's exposure, and reserved rights to suspend or terminate accounts at Eventbrite's discretion. The ToS also addresses prohibited content, age restrictions, and incorporation of additional policies by reference.
If you have a dispute with Eventbrite and you are based in the US, you must resolve it through individual binding arbitration rather than going to court. You also cannot join a class action lawsuit against Eventbrite.
Eventbrite processes payments on behalf of event organizers but is not the seller of tickets. The organizer, not Eventbrite, is responsible for fulfilling the event and issuing refunds.
Eventbrite can suspend or permanently close your account at any time, at its sole discretion, with or without notice, if it believes you have violated the Terms or for any other reason.
Eventbrite caps the maximum amount it can be held responsible for at the amount you paid in fees to Eventbrite in the past 12 months, and excludes liability for indirect, incidental, or consequential damages.
Event organizers are solely responsible for ensuring their event listings are accurate and for issuing refunds to attendees when events are cancelled or changed.
When you post content on Eventbrite — such as event descriptions, photos, or other materials — you grant Eventbrite a worldwide, royalty-free license to use, reproduce, modify, and distribute that content.
Eventbrite's services are not intended for users under 13 years old, and users between 13 and 18 may only use the platform with parental consent and subject to additional restrictions.
Eventbrite's Terms are governed by the laws of California, and any disputes that proceed to court (outside arbitration) must be brought in California courts.
Eventbrite prohibits users from posting illegal, harmful, fraudulent, or abusive content, and reserves the right to remove content and suspend accounts that violate these rules.
Eventbrite collects personal data from users and incorporates its Privacy Policy by reference, which governs how your data is collected, used, and shared with third parties including organizers.
Added March 20, 2026
Cross-platform context
See how other platforms handle Account Suspension and Termination and similar clauses.