Epic Games · Epic Games Terms of Service

Virtual Currency and Refund Limitations

High severity
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Why it matters

Consumers who spend real money on virtual currency risk losing that value entirely if their account is banned or if Epic discontinues a game, with very limited refund options.

Consumer impact

Epic Games' Terms of Service significantly limit consumer rights by establishing that all game content is licensed (not owned) and can be revoked, and by requiring mandatory arbitration that waives your right to sue in court or join a class action. Parents and guardians are held financially responsible for purchases made by minors on shared or linked accounts. You can opt out of the mandatory arbitration clause by sending written notice to Epic Games Legal (legal@epicgames.com) within 30 days of first accepting these Terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Visit Epic Games Support at epicgames.com/customer-service and submit a refund or dispute request. Provide details of your purchase, account information, and the reason for your refund request. Refunds are at Epic's discretion and subject to their refund policy.

Applicable agencies

  • FTC
    The FTC has authority over deceptive virtual currency practices and has previously taken enforcement action against Epic Games regarding in-game purchase mechanics.
    File a complaint →

Provision details

Document information
Document
Epic Games Terms of Service
Entity
Epic Games
Document last updated
March 24, 2026
Tracking information
First tracked
March 24, 2026
Last verified
March 24, 2026
Record ID
CA-P-000643
Document ID
CA-D-00087
Evidence Provenance
Source URL
Wayback Machine
SHA-256
526cc58012bddb548ae3cbb3c39c7d90d654df412ea56b4025cd3cf68f04ada4
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Epic Games | Document: Epic Games Terms of Service | Record: CA-P-000643
Captured: 2026-03-24 07:18:00 UTC | SHA-256: 526cc58012bddb54…
URL: https://conductatlas.com/platform/epic-games/epic-games-terms-of-service/virtual-currency-and-refund-limitations/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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