Dropbox · Dropbox Privacy Policy

Data Retention Policy

Medium severity
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Why it matters

Even after you stop using Dropbox, your data may be retained for an extended and potentially indefinite period, which limits your ability to fully remove your personal information.

Consumer impact

Dropbox collects extensive personal data including file contents, usage patterns, device identifiers, and contacts, and may use this data to train and improve AI and machine learning features. Business account administrators have significant control over employee accounts, including the ability to access, restrict, or delete content stored in those accounts. You can review and adjust your privacy settings, request data deletion, or opt out of certain data uses by visiting the Dropbox Privacy Settings page at dropbox.com/account/security.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    To close your Dropbox account and request data deletion, go to your Account Settings, select Security, and follow the account deletion process. Be aware that some data may be retained post-deletion per Dropbox's retention policy.

Applicable agencies

  • FTC
    The FTC has authority over unfair or deceptive data retention practices and failure to honor consumer deletion requests.
    File a complaint →

Provision details

Document information
Document
Dropbox Privacy Policy
Entity
Dropbox
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001040
Document ID
CA-D-00196
Evidence Provenance
Source URL
Wayback Machine
SHA-256
e79e0028df779e64383b66ccc3c4c5747677bf6476de9303c1206de45ecc82cc
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Dropbox | Document: Dropbox Privacy Policy | Record: CA-P-001040
Captured: 2026-03-20 04:47:54 UTC | SHA-256: e79e0028df779e64…
URL: https://conductatlas.com/platform/dropbox/dropbox-privacy-policy/data-retention-policy/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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