Provision record
DraftKings · DraftKings Terms of Use · View original document ↗

No Refund Policy and Chargebacks

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Document Record

What it is

The agreement states that all payments are final and no refunds will be issued. If a deposit is charged back, all winnings generated from that deposit are invalidated and forfeited, the original deposit amount is deducted from the account balance, and DraftKings may close the account without notice.

This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes a no-refund policy for all deposits and authorizes DraftKings to forfeit winnings, deduct the original deposit, and close the account without notice if a chargeback is processed on any deposit.

Recent Activity

This document changed recently

Medium Jul 1, 2026

The updated terms establish that daily fantasy terms apply only to fantasy sports contests and explicitly exclude other DraftKings services like sportsbook, igaming, and horse racing. Illinois residents now face a minimum age requirement of 21 to open accounts and participate in contests, while the prior exception allowing 18-year-olds in Virginia who opened accounts before July 1, 2025 no longer applies. The terms now prohibit use of VPNs or attempts to disguise physical location while using the platform, treating such use as a terms violation. Additionally, DraftKings has reserved authority to transfer account funds across its affiliated platforms to meet regulatory or operational requirements without requiring advance notice for each transfer.

View change record →

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Change history

modified Aug 1, 2026

The provision was significantly expanded to consolidate the chargeback policy (previously separate), removing the identity dispute language and adding detailed consequences for chargebacks including account closure without notice.

View full change record →

Consumer impact (what this means for users)

Under this clause, all deposits are non-refundable, and a chargeback on any deposit triggers forfeiture of all associated winnings and the original deposit amount, plus potential immediate account closure without prior notice. A separate provision allows reimbursement requests for international transaction fees charged by the payment processor.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    To request reimbursement of international transaction fees, email support@draftkings.com with the original transaction date and amount, the fee amounts and dates assessed, and a copy of the credit card statement showing the fees. DraftKings will review and credit confirmed international transaction fees back to your account.

Cross-platform context

See how other platforms handle No Refund Policy and Chargebacks and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
All payments are final. No refunds will be issued. If any deposit is charged back any winnings generated from DraftKings contests shall be invalidated, forfeited and deducted from your Account balance. In addition, the amount of the initial deposit will be invalidated, forfeited and deducted from the Account balance. DraftKings reserves the right to close your account - without notice - shall a deposit be charged back.

Excerpt from DraftKings's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Consumer Financial Protection Bureau (cfpb)
    Regulates consumer financial products and services. Can investigate companies for unfair, deceptive, or abusive financial practices including improper fees, billing errors, and data misuse.
    Who can file: Anyone who has used a consumer financial product or service in the US
    What you need: Account number or details, dates of transactions or events, description of the issue, and any supporting documents
    What to expect: The company must respond within 15 days. The CFPB forwards your complaint and may use it in enforcement actions. Individual compensation is possible in some cases.
    File a complaint →
  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
DraftKings Terms of Use
Entity
DraftKings
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-015154
Document ID
CA-D-00348
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad9ce431c997ae664451a169d97d1a695508b628e258f2470818d55c0d604566
Analysis generated
July 9, 2026 07:16 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DraftKings
Document: DraftKings Terms of Use
Record ID: CA-P-015154
Captured: 2026-07-09 07:16:34 UTC
SHA-256: ad9ce431c997ae66…
URL: https://conductatlas.com/platform/draftkings/draftkings-terms-of-use/provision/CA-P-015154/no-refund-policy-and-chargebacks/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does DraftKings's No Refund Policy and Chargebacks clause do?

This provision establishes a no-refund policy for all deposits and authorizes DraftKings to forfeit winnings, deduct the original deposit, and close the account without notice if a chargeback is processed on any deposit.

How does this clause affect you?

Under this clause, all deposits are non-refundable, and a chargeback on any deposit triggers forfeiture of all associated winnings and the original deposit amount, plus potential immediate account closure without prior notice. A separate provision allows reimbursement requests for international transaction fees charged by the payment processor.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.