DraftKings · DraftKings Terms of Use · View original document ↗

No Refund Policy and Chargebacks

Medium severity High confidence Explicitdocumentlanguage Unique · 0 of 352 platforms
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Document Record

What it is

The agreement states that all payments are final and no refunds will be issued. If a deposit is charged back, all winnings generated from that deposit are invalidated and forfeited, the original deposit amount is deducted from the account balance, and DraftKings may close the account without notice.

This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes a no-refund policy for all deposits and authorizes DraftKings to forfeit winnings, deduct the original deposit, and close the account without notice if a chargeback is processed on any deposit.

Recent Activity

This document changed recently

Medium Jul 1, 2026

The updated terms establish that daily fantasy terms apply only to fantasy sports contests and explicitly exclude other DraftKings services like sportsbook, igaming, and horse racing. Illinois residents now face a minimum age requirement of 21 to open accounts and participate in contests, while the prior exception allowing 18-year-olds in Virginia who opened accounts before July 1, 2025 no longer applies. The terms now prohibit use of VPNs or attempts to disguise physical location while using the platform, treating such use as a terms violation. Additionally, DraftKings has reserved authority to transfer account funds across its affiliated platforms to meet regulatory or operational requirements without requiring advance notice for each transfer.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

Under this clause, all deposits are non-refundable, and a chargeback on any deposit triggers forfeiture of all associated winnings and the original deposit amount, plus potential immediate account closure without prior notice. A separate provision allows reimbursement requests for international transaction fees charged by the payment processor.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    To request reimbursement of international transaction fees, email support@draftkings.com with the original transaction date and amount, the fee amounts and dates assessed, and a copy of the credit card statement showing the fees. DraftKings will review and credit confirmed international transaction fees back to your account.

Cross-platform context

See how other platforms handle No Refund Policy and Chargebacks and similar clauses.

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Monitoring

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▸ View Original Clause Language DOCUMENT RECORD
"
All payments are final. No refunds will be issued. If any deposit is charged back any winnings generated from DraftKings contests shall be invalidated, forfeited and deducted from your Account balance. In addition, the amount of the initial deposit will be invalidated, forfeited and deducted from the Account balance. DraftKings reserves the right to close your account - without notice - shall a deposit be charged back.

Excerpt from DraftKings's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1. REGULATORY LANDSCAPE: No-refund policies and chargeback forfeiture clauses in consumer payment contexts engage the FTC Act and state consumer protection statutes. Chargeback rights are established by card network rules and the Fair Credit Billing Act, and a contractual provision purporting to penalize users for exercising chargeback rights may interact with those frameworks. State daily fantasy sports licensing requirements may impose additional consumer payment protection obligations. 2. GOVERNANCE EXPOSURE: Medium. The forfeiture of winnings and original deposit in response to a chargeback, combined with account closure without notice, creates potential tension with consumer payment rights established by card network rules and the Fair Credit Billing Act. The enforceability of winnings forfeiture triggered by a payment dispute is jurisdiction-dependent. 3. JURISDICTION FLAGS: The Fair Credit Billing Act establishes federal chargeback rights for credit card transactions. State consumer protection statutes in California, New York, and other jurisdictions may constrain the enforceability of forfeiture provisions triggered by the exercise of chargeback rights. Connecticut-specific restrictions on linked cards are noted in the document. 4. CONTRACT AND VENDOR IMPLICATIONS: The chargeback forfeiture mechanism has implications for payment processor relationships and may require evaluation against card network rules governing merchant chargeback policies. The document notes that international transaction fees may be charged by processors operating outside the United States in some states, creating a cross-border payment processing dimension. 5. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the winnings forfeiture and account closure provisions triggered by chargebacks are consistent with card network rules, the Fair Credit Billing Act, and applicable state consumer protection requirements. The reimbursement pathway for international transaction fees should be evaluated as a disclosure adequacy matter.

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Applicable agencies

  • CFPB
    The CFPB has jurisdiction over consumer payment disputes and the Fair Credit Billing Act chargeback framework, which may interact with the chargeback forfeiture provisions in this agreement
    File a complaint →
  • FTC
    The FTC Act prohibition on unfair or deceptive practices applies to no-refund policies and forfeiture provisions in consumer payment contexts
    File a complaint →

Provision details

Document information
Document
DraftKings Terms of Use
Entity
DraftKings
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-015154
Document ID
CA-D-00348
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad9ce431c997ae664451a169d97d1a695508b628e258f2470818d55c0d604566
Analysis generated
July 9, 2026 07:16 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DraftKings
Document: DraftKings Terms of Use
Record ID: CA-P-015154
Captured: 2026-07-09 07:16:34 UTC
SHA-256: ad9ce431c997ae66…
URL: https://conductatlas.com/platform/draftkings/draftkings-terms-of-use/provision/CA-P-015154/no-refund-policy-and-chargebacks/
Accessed: July 24, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does DraftKings's No Refund Policy and Chargebacks clause do?

This provision establishes a no-refund policy for all deposits and authorizes DraftKings to forfeit winnings, deduct the original deposit, and close the account without notice if a chargeback is processed on any deposit.

How does this clause affect you?

Under this clause, all deposits are non-refundable, and a chargeback on any deposit triggers forfeiture of all associated winnings and the original deposit amount, plus potential immediate account closure without prior notice. A separate provision allows reimbursement requests for international transaction fees charged by the payment processor.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.