Provision record
DraftKings · DraftKings Terms of Use · View original document ↗

DraftKings must respond to complaints within ten days

Medium severity Explicit document language Common · 297 of 352 platforms
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This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 1, 2026

The updated terms establish that daily fantasy terms apply only to fantasy sports contests and explicitly exclude other DraftKings services like sportsbook, igaming, and horse racing. Illinois residents now face a minimum age requirement of 21 to open accounts and participate in contests, while the prior exception allowing 18-year-olds in Virginia who opened accounts before July 1, 2025 no longer applies. The terms now prohibit use of VPNs or attempts to disguise physical location while using the platform, treating such use as a terms violation. Additionally, DraftKings has reserved authority to transfer account funds across its affiliated platforms to meet regulatory or operational requirements without requiring advance notice for each transfer.

View change record →

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You must confirm any transaction...attempted online before relying on it being completed. It is your responsibility to verify the status of any attempted transaction by reviewing your accounts or contacting SoFi Customer Support.

Minecraft Medium

Own or control the server and continue to do so for the whole time that you charge for access to it

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▸ View Original Clause Language DOCUMENT RECORD
"
DraftKings shall use reasonable efforts to respond to such complaints within ten (10) days.

Excerpt from DraftKings's Terms of Use

Provision details

Document information
Document
DraftKings Terms of Use
Entity
DraftKings
Tracking information
First captured by ConductAtlas
April 19, 2026
Text quoted from version
CA-V-006925, captured Sept. 13, 2026
Record ID
CA-P-039446
Document ID
CA-D-000348
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006925)
637eec4f53325b08d5a8c81bcd56a7b82a29b4121175019b1be0d0f169b496cc
Analysis generated
July 9, 2026 07:16 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006925 (checked Oct. 5, 2026)
Citation Record
Entity: DraftKings
Document: DraftKings Terms of Use
Record ID: CA-P-039446
Version: CA-V-006925
Captured: 2026-09-13 00:50:42 UTC
SHA-256: 637eec4f53325b08…
URL: https://conductatlas.com/platform/draftkings/draftkings-terms-of-use/provision/CA-P-039446/draftkings-must-respond-to-complaints-within-ten-days/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does DraftKings's DraftKings must respond to complaints within ten days clause do?

The clause states: “DraftKings shall use reasonable efforts to respond to such complaints within ten (10) days.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.