Provision record
DraftKings · DraftKings Privacy Policy · View original document ↗

SMS and Call Communications Consent

Medium severity Medium confidence Explicit document language Unique · 0 of 352 platforms
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Document Record

What it is

Acceptance of the privacy notice constitutes consent to receive calls and text messages from DraftKings for customer support, service updates, and VIP services. Users may opt out via Communication Settings at www.draftkings.com/communicationsettings, the app's Notification Preferences, or by contacting support@draftkings.com.

This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes that acceptance of the privacy notice constitutes consent to receive calls and text messages, including for marketing and VIP services. This consent mechanism may require evaluation under the Telephone Consumer Protection Act (TCPA), which imposes specific requirements for express written consent to receive autodialed or prerecorded calls and texts for marketing purposes that may be distinct from general privacy notice acceptance.

Interpretive note: Whether acceptance of a general privacy notice constitutes adequate TCPA express written consent for marketing text messages depends on the specific consent language presented at the point of acceptance and applicable FCC and judicial interpretations, which are not fully determinable from the document text alone.

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

Under this clause, accepting the DraftKings privacy notice constitutes consent to receive calls and text messages including for personalized VIP services. Users can opt out by visiting www.draftkings.com/communicationsettings, adjusting Notification Preferences in the app, or emailing support@draftkings.com.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Visit www.draftkings.com/communicationsettings and adjust your communication preferences to opt out of calls and text messages. Alternatively, open the DraftKings app, go to Notification Preferences under your Profile settings, and disable call and text notifications. You may also email support@draftkings.com to request opt-out.

Cross-platform context

See how other platforms handle SMS and Call Communications Consent and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
By accepting this privacy notice, you consent to receive calls and text messages from us, including, but not limited to, from our customer support and VIP personnel. This means we may contact you via call or text message to: Provide customer support and respond to your inquiries; Inform you about important updates and changes to our Services; and Offer personalized assistance and VIP Services tailored to your interests. You may opt out of receiving calls and text messages from us by following the instructions in the communications you receive, by contacting customer support at support@draftkings.com, or by visiting your Communication Settings at www.draftkings.com/communicationsettings or the Notification Preferences under your Profile settings in our Application(s).

Excerpt from DraftKings's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1) REGULATORY LANDSCAPE: This provision implicates the TCPA, which requires express written consent for autodialed or prerecorded marketing calls and texts to mobile phones.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
DraftKings Privacy Policy
Entity
DraftKings
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
July 9, 2026
Record ID
CA-P-015163
Document ID
CA-D-00349
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8f83a22da9ec125a806cab53456e20997a3ab832a40fb5d6dbf9480d626e3632
Analysis generated
May 8, 2026 11:19 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DraftKings
Document: DraftKings Privacy Policy
Record ID: CA-P-015163
Captured: 2026-05-08 11:19:01 UTC
SHA-256: 8f83a22da9ec125a…
URL: https://conductatlas.com/platform/draftkings/draftkings-privacy-policy/provision/CA-P-015163/sms-and-call-communications-consent/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does DraftKings's SMS and Call Communications Consent clause do?

This provision establishes that acceptance of the privacy notice constitutes consent to receive calls and text messages, including for marketing and VIP services. This consent mechanism may require evaluation under the Telephone Consumer Protection Act (TCPA), which imposes specific requirements for express written consent to receive autodialed or prerecorded calls and texts for marketing purposes that may be distinct from …

How does this clause affect you?

Under this clause, accepting the DraftKings privacy notice constitutes consent to receive calls and text messages including for personalized VIP services. Users can opt out by visiting www.draftkings.com/communicationsettings, adjusting Notification Preferences in the app, or emailing support@draftkings.com.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.