DraftKings · DraftKings Privacy Policy · View original document ↗

Customer Communications Recording and Retention

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Consent is triggered automatically by the act of communication, meaning users cannot communicate with DraftKings without simultaneously consenting to comprehensive surveillance and retention of that communication.

Interpretive note: The canonical claim merges two closely linked but technically independent effects — the recording/monitoring/retention authority and the consent mechanism triggered by communication. These are stated together because the consent proposition is the primary legal effect and directly names the recording practice as its object.

Consumer impact (what this means for users)

Any email, chat, call, or text you send to DraftKings may be recorded, monitored, and retained by DraftKings and its vendors, and the act of communicating constitutes your consent.

How other platforms handle this

Glassdoor Medium

If you use our chat feature, we and our service providers may record your chats and keep transcripts.

Baseten Medium

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))... bank account number, credit card number, debit card number, or any other financial information... Collected: Yes.

ZipRecruiter Medium

authorize ZipRecruiter to connect your account to the account of a "Connected Site" (e.g., Google, LinkedIn, Monster, Facebook or Twitter), we may be able to access information you have provided to the Connected Site...

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▸ View Original Clause Language DOCUMENT RECORD
"
We and our service providers and other vendors may record, monitor, and retain emails, chats, calls, and texts. By communicating with us, you consent to this recording, monitoring, and retention.

— Excerpt from DraftKings's DraftKings Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
TCPA
United States Federal
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
DraftKings Privacy Policy
Entity
DraftKings
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
July 9, 2026
Record ID
CA-P-041252
Document ID
CA-D-00349
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8f83a22da9ec125a806cab53456e20997a3ab832a40fb5d6dbf9480d626e3632
Analysis generated
May 8, 2026 11:19 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DraftKings
Document: DraftKings Privacy Policy
Record ID: CA-P-041252
Captured: 2026-05-08 11:19:01 UTC
SHA-256: 8f83a22da9ec125a…
URL: https://conductatlas.com/platform/draftkings/draftkings-privacy-policy/provision/CA-P-041252/customer-communications-recording-and-retention/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does DraftKings's Customer Communications Recording and Retention clause do?

Consent is triggered automatically by the act of communication, meaning users cannot communicate with DraftKings without simultaneously consenting to comprehensive surveillance and retention of that communication.

How does this clause affect you?

Any email, chat, call, or text you send to DraftKings may be recorded, monitored, and retained by DraftKings and its vendors, and the act of communicating constitutes your consent.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.