Provision record
DraftKings · DraftKings Privacy Policy · View original document ↗

Customer Communications Recording and Retention

High confidence Common · 286 of 343 platforms

Key Facts · in the document’s own words

May DraftKings record, monitor, and retain emails, chats, calls, and texts?
“We and our service providers and other vendors may record, monitor, and retain emails, chats, calls, and texts. By communicating with us, you consent to this recording, monitoring, and retention.”
Version CA-V-006926, captured Sept. 13, 2026 · live source ↗
Our reading, not the document’s words
DraftKings, together with its service providers and vendors, may record, monitor, and retain emails, chats, calls, and texts, and by communicating with DraftKings a user consents to this recording, monitoring, and retention.
Stay ahead of the changes
Track DraftKings and hear on the next check after its terms change. We check daily where we can, and show you where we can't.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

Consent is triggered automatically by the act of communication, meaning users cannot communicate with DraftKings without simultaneously consenting to comprehensive surveillance and retention of that communication.

⚠

Interpretive note: The canonical claim merges two closely linked but technically independent effects — the recording/monitoring/retention authority and the consent mechanism triggered by communication. These are stated together because the consent proposition is the primary legal effect and directly names the recording practice as its object.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

Any email, chat, call, or text you send to DraftKings may be recorded, monitored, and retained by DraftKings and its vendors, and the act of communicating constitutes your consent.

How other platforms handle this

Ford

When you communicate with us, such as via emails, customer service requests, survey responses, website chats or social media posts, likes, or messages, we collect the content of your communication.

Kling AI

Where features are available, you may choose to browse certain content in the platform without logging in an account or registering, in which case we may still collect certain Data, including the content you browse, IP address,your interactions with the platform,and associated your device informatio...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We and our service providers and other vendors may record, monitor, and retain emails, chats, calls, and texts. By communicating with us, you consent to this recording, monitoring, and retention.

Excerpt from DraftKings's Privacy Policy

Provision details

Document information
Document
DraftKings Privacy Policy
Entity
DraftKings
Date stated by the document
May 21, 2025
As printed in DraftKings’s text (version CA-V-006926), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 19, 2026
Text quoted from version
CA-V-006926, captured Sept. 13, 2026
Record ID
CA-P-041252
Document ID
CA-D-000349
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006926)
6277eb8d10f52564fab6838641840947e7cc3c8716b51ff5881f00ad33ad6974
Analysis generated
May 8, 2026 11:19 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006926, captured Sept. 13, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: DraftKings
Document: DraftKings Privacy Policy
Record ID: CA-P-041252
Version: CA-V-006926
Captured: 2026-09-13 00:50:44 UTC
SHA-256: 6277eb8d10f52564…
URL: https://conductatlas.com/platform/draftkings/draftkings-privacy-policy/provision/CA-P-041252/customer-communications-recording-and-retention/
Accessed: Oct. 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

Related Analysis

Get the weekly coverage letter

Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.

Frequently Asked Questions

What does DraftKings's Customer Communications Recording and Retention clause do?

Consent is triggered automatically by the act of communication, meaning users cannot communicate with DraftKings without simultaneously consenting to comprehensive surveillance and retention of that communication.

How does this clause affect you?

Any email, chat, call, or text you send to DraftKings may be recorded, monitored, and retained by DraftKings and its vendors, and the act of communicating constitutes your consent.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.