Chegg · Chegg Privacy Policy

Account Closure and Data Deletion Rights

Medium severity
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Why it matters

While you have the right to request deletion, Chegg may retain some data for legal compliance, fraud prevention, or dispute resolution purposes, meaning full deletion is not always guaranteed.

Consumer impact

Chegg collects broad categories of personal data — including sensitive information, device identifiers, usage patterns, and inferred characteristics — and shares or sells some of this data with advertising partners and business affiliates, which can affect your privacy and control over your personal information. Users who are minors receive additional protections under COPPA, and Chegg states it does not knowingly collect data from children under 13 without parental consent. You can opt out of the sale or sharing of your personal data by visiting Chegg's 'Do Not Sell or Share My Personal Information' link available on its website.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Visit privacy.chegg.com and submit a data deletion request. Alternatively, email privacy@chegg.com with your request and account information. Chegg will process the request within legally required timeframes, subject to applicable exceptions.
  • Close Your Account
    Log in to your Chegg account, navigate to account settings, and follow the account closure process. For additional assistance, contact privacy@chegg.com or use the privacy rights portal at privacy.chegg.com.

Applicable agencies

  • State AG
    State attorneys general, particularly California's, enforce the right to deletion under CCPA/CPRA and can investigate failures to honor valid deletion requests.
    File a complaint →

Provision details

Document information
Document
Chegg Privacy Policy
Entity
Chegg
Document last updated
March 24, 2026
Tracking information
First tracked
March 24, 2026
Last verified
March 24, 2026
Record ID
CA-P-001833
Document ID
CA-D-00395
Evidence Provenance
Source URL
Wayback Machine
SHA-256
428ddcc20313367b65d55484c1d59c1a629728a2b3afba2c723bff8d40481729
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Chegg | Document: Chegg Privacy Policy | Record: CA-P-001833
Captured: 2026-03-24 07:57:12 UTC | SHA-256: 428ddcc20313367b…
URL: https://conductatlas.com/platform/chegg/chegg-privacy-policy/account-closure-and-data-deletion-rights/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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