Cash App retains your personal information for as long as necessary to provide services and comply with legal obligations, which may mean your data is kept for many years after you stop using the app.
Even if you close your account, Cash App may continue to hold your sensitive financial and biometric data for extended periods under legal or regulatory requirements.
Data retention practices must align with GLBA record-keeping requirements, FinCEN anti-money laundering retention rules (typically 5 years), and state privacy law deletion rights that may conflict with mandatory retention periods. Compliance teams should review whether retention schedules are clearly documented and whether post-closure deletion requests are handled consistently with applicable law.
Compliance intelligence locked
Regulatory citations, enforcement risk, and due diligence action items.
Watcher: regulatory citations. Professional: full compliance memo.
Cash App collects highly sensitive personal data including biometric facial scans, Social Security numbers, bank account numbers, geolocation, and detailed transaction histories, and shares this information with affiliates, advertisers, financial partners, and law enforcement. Users have limited ability to opt out of certain data uses, particularly marketing and behavioral profiling, though state residents (e.g. California, Colorado) may have broader rights including data deletion and opt-out of data sharing. You can submit a data access, deletion, or opt-out request through Cash App's privacy request portal at https://cash.app/legal/us/en-us/privacy.