Provision record
Booking.com · Booking.com Terms and Conditions · View original document ↗

Damage policy excludes cleaning, wear, crimes, and non-physical damages

Low severity Explicit document language Common · 296 of 352 platforms
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This analysis describes what Booking.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

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▸ View Original Clause Language DOCUMENT RECORD
"
The damage policy doesn't relate to general cleaning, ordinary wear and tear, any crimes (such as theft), or any non-physical "damages" (e.g. fines for smoking or bringing pets).

Excerpt from Booking.com's Terms and Conditions

Provision details

Document information
Document
Booking.com Terms and Conditions
Entity
Booking.com
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
July 9, 2026
Record ID
CA-P-076669
Document ID
CA-D-00237
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
7d5660a32caa6b2f753e92d878682f527057cfec166e387b5d612b2b1307f7fa
Analysis generated
May 12, 2026 13:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Booking.com
Document: Booking.com Terms and Conditions
Record ID: CA-P-076669
Captured: 2026-05-12 13:06:56 UTC
SHA-256: 7d5660a32caa6b2f…
URL: https://conductatlas.com/platform/bookingcom/bookingcom-terms-and-conditions/provision/CA-P-076669/damage-policy-excludes-cleaning-wear-crimes-and-non-physical-damages/
Accessed: Sept. 17, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does Booking.com's Damage policy excludes cleaning, wear, crimes, and non-physical damages clause do?

The clause states: “The damage policy doesn't relate to general cleaning, ordinary wear and tear, any crimes (such as theft), or any non-physical "damages" (e.g. fines for smoking or bringing pets).”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.

Is ConductAtlas affiliated with Booking.com?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Booking.com.