Provision record
Booking.com · Booking.com Terms and Conditions · View original document ↗

Mandatory internal review procedure before arbitration

Common · 196 of 343 platforms
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This analysis describes what Booking.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

OpenAI

Before either of us files a claim against the other, we both agree to try to resolve the Dispute informally...If we are unable to resolve a Dispute within 60 days, either of us has the right to initiate arbitration.

Anyscale

We will notify you of amendments to this Arbitration Agreement by posting the amended terms on anyscale.com/terms at least 30 days before the effective date of the amendments and by providing notice through email where possible.

Credit Karma

you may reject the change by sending us written notice within 30 days of the change to Credit Karma's address for Notice, in which case your account with Credit Karma will be immediately terminated

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
each party must first give the other an opportunity to resolve any complaints by submitting them in writing to the other party...The Internal Review Procedure is a mandatory precondition to commencing arbitration.

Excerpt from Booking.com's Terms and Conditions

Provision details

Document information
Document
Booking.com Terms and Conditions
Entity
Booking.com
Tracking information
First captured by ConductAtlas
April 1, 2026
Text quoted from version
CA-V-005085, captured July 19, 2026
Record ID
CA-P-076628
Document ID
CA-D-000237
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-005085)
7681dcea7076649581fc9fe61008f0afc91aa76bb835077c4463e1674f4c59c2
Analysis generated
May 12, 2026 13:06 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-005085, captured July 19, 2026 (checked Oct. 5, 2026)
Not the current version. The document's current version is CA-V-007731, captured Oct. 21, 2026; this clause has not been re-checked against it.
Citation Record
Entity: Booking.com
Document: Booking.com Terms and Conditions
Record ID: CA-P-076628
Version: CA-V-005085
Captured: 2026-07-19 21:23:26 UTC
SHA-256: 7681dcea70766495…
URL: https://conductatlas.com/platform/bookingcom/bookingcom-terms-and-conditions/provision/CA-P-076628/mandatory-internal-review-procedure-before-arbitration/
Accessed: Oct. 24, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Booking.com's Mandatory internal review procedure before arbitration clause do?

The clause states: “each party must first give the other an opportunity to resolve any complaints by submitting them in writing to the other party...The Internal Review Procedure is a mandatory precondition to commencing arbitration.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.

Is ConductAtlas affiliated with Booking.com?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Booking.com.