Provision record
Booking.com · Booking.com Terms and Conditions · View original document ↗

Internal review requires specific information and message format

Medium severity Explicit document language Common · 205 of 352 platforms
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This analysis describes what Booking.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
5
Months Monitored
Jul 19, 2026
First Seen
Jul 19, 2026
Last Seen
This clause type exists across 2554 other provisions on other platforms.

How other platforms handle this

Tinder Medium

the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.

Wise Medium

Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
the message must start with "Request Under Arbitration Agreement." If your message does not start with this text, or if it does not contain all of the Required Information...then you have not effectively begun the Internal Review Procedure

Excerpt from Booking.com's Terms and Conditions

Provision details

Document information
Document
Booking.com Terms and Conditions
Entity
Booking.com
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
July 9, 2026
Record ID
CA-P-076629
Document ID
CA-D-00237
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
7d5660a32caa6b2f753e92d878682f527057cfec166e387b5d612b2b1307f7fa
Analysis generated
May 12, 2026 13:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Booking.com
Document: Booking.com Terms and Conditions
Record ID: CA-P-076629
Captured: 2026-05-12 13:06:56 UTC
SHA-256: 7d5660a32caa6b2f…
URL: https://conductatlas.com/platform/bookingcom/bookingcom-terms-and-conditions/provision/CA-P-076629/internal-review-requires-specific-information-and-message-format/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Booking.com's Internal review requires specific information and message format clause do?

The clause states: “the message must start with "Request Under Arbitration Agreement." If your message does not start with this text, or if it does not contain all of the Required Information...then you have not effectively begun the Internal Review Procedure”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.

Is ConductAtlas affiliated with Booking.com?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Booking.com.