This analysis describes what Best Buy's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish a new regulatory framework for Digital Agents (AI and automated software) accessing Best Buy's website and services. Users who authorize Digital Agents must ensure they identify themselves in HTTP requests, comply with Best Buy's published guidelines, and operate transparently without mimicking human behavior or circumventing security mechanisms like CAPTCHAs. Best Buy reserves the right to limit, restrict, suspend, block, or ban any Digital Agent at its sole discretion for any or no reason and with or without notice. Additionally, the revised arbitration procedures now require dispute notices to be personally signed by the initiating party and their counsel (if represented), include specific documentation such as purchase receipts and interaction details, and be filed through JAMS rather than AAA. These changes materially alter how disputes are initiated and processed, imposing stricter procedural requirements before arbitration can commence.
View change record →How other platforms handle this
We provide additional privacy and safety protections for users under 18 years of age.
Our AI Companion, Ebb, is intended to be used only by individuals 18 years or older.
If you are located in the European Union, we will not send promotional emails without your consent.
"The Best Buy Properties are not targeted towards, nor intended for use by, anyone under the age of 18. By using any Best Buy Property for any purpose, you represent and warrant that you are 18 years of age or older.Excerpt from Best Buy's Terms of Use
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
The clause states: “The Best Buy Properties are not targeted towards, nor intended for use by, anyone under the age of 18. By using any Best Buy Property for any purpose, you represent and warrant that you are 18 years of age or older.”
ConductAtlas has identified this type of provision across 140 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Best Buy.