The document discloses that Atlassian engages third-party subprocessors for customer support and analytics functions, establishing that customer interaction data, usage data, and potentially support ticket content may be accessible to named third-party vendors.
This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that customer-facing interaction data and platform usage analytics are processed by third parties, which is operationally significant for customers whose support communications may contain sensitive business or personal information.
Interpretive note: The document lists subprocessors by functional category but does not specify the granularity of data access for each support or analytics subprocessor; the scope must be determined by reference to Atlassian's DPA and product documentation.
Under these terms, data submitted through customer support channels and usage analytics generated by Atlassian cloud products may be processed by named third-party subprocessors. Customers should review the listed support and analytics vendors against their data classification policies.
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Compare across platforms →"Atlassian subprocessors who process customer data.Excerpt from Atlassian's Sub-Processors
1) REGULATORY LANDSCAPE: GDPR applies to personal data processed by support and analytics subprocessors, including names, contact details, and any personal data included in support ticket content.
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This provision establishes that customer-facing interaction data and platform usage analytics are processed by third parties, which is operationally significant for customers whose support communications may contain sensitive business or personal information.
Under these terms, data submitted through customer support channels and usage analytics generated by Atlassian cloud products may be processed by named third-party subprocessors. Customers should review the listed support and analytics vendors against their data classification policies.
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