Intercom, a US-based user support platform, is listed as a subprocessor for all Anthropic products except Claude for Government, meaning government product users' support interactions are not routed through Intercom.
This analysis describes what Anthropic's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a product-specific carve-out that differentiates data handling for government deployments from all other Anthropic products, indicating that user support data for Claude for Government is processed through a different mechanism not identified in this document.
Interpretive note: The document does not identify what support processing mechanism is used for Claude for Government in place of Intercom, leaving the alternative processing arrangement undisclosed in this public document.
This provision establishes that Claude for Government users do not have their support interactions processed by Intercom, while users of all other Anthropic products do, with support data for those users processed in the United States by Intercom.
Cross-platform context
See how other platforms handle Intercom Exclusion from Claude for Government and similar clauses.
Compare across platforms →"Intercom | User support | United States | Products: All Products except Claude for Government.Excerpt from Anthropic's Sub-Processors
1) REGULATORY LANDSCAPE: The exclusion of Intercom from Claude for Government engages federal data handling requirements applicable to government cloud deployments, including FedRAMP authorization standards, FISMA compliance obligations, and potentially ITAR or CUI handling requirements …
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This provision establishes a product-specific carve-out that differentiates data handling for government deployments from all other Anthropic products, indicating that user support data for Claude for Government is processed through a different mechanism not identified in this document.
This provision establishes that Claude for Government users do not have their support interactions processed by Intercom, while users of all other Anthropic products do, with support data for those users processed in the United States by Intercom.
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