Provision record
Anthropic · Anthropic Sub-Processors · View original document ↗

Analytics and Communications Subprocessors: Twilio and Iterable

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Document Record

What it is

The document identifies Twilio and Iterable, both in the United States, as subprocessors for analytics, email, and SMS communications across all Claude products except Claude for Government. Twilio is designated for analytics and email/SMS communications; Iterable is designated for email communications.

ⓘ

This analysis describes what Anthropic's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Analytics and communications subprocessors process contact information, behavioral signals, and communication content including email and SMS interactions. Enterprise customers subject to GDPR or CCPA should confirm that communications data flows to these vendors are addressed in their data processing documentation.

Consumer impact (what this means for users)

Under these provisions, analytics data and email and SMS communications related to Claude products are processed by Twilio and Iterable in the United States, excluding Claude for Government. This applies to all non-government product users who interact with Anthropic via email or SMS, or whose usage generates analytics events.

Cross-platform context

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▸ View Original Clause Language DOCUMENT RECORD
"
Twilio • Analytics, email/SMS communications United States Products: All Products except Claude for Government Iterable • Email communications United States Products: All Products except Claude for Government

Excerpt from Anthropic's Sub-Processors

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: Email and SMS communications processing engages CAN-SPAM Act and TCPA requirements for U.S.

Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

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Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Anthropic Sub-Processors
Entity
Anthropic
Document last updated
July 6, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-016525
Document ID
CA-D-00927
Evidence Provenance
Source URL
https://www.anthropic.com/subprocessors
Wayback Machine
View archived versions →
Content hash (SHA-256)
457bdbd014a4e53dbff83f8c81ac0d19955ab074b3b80141c282daaa071fb66a
Analysis generated
July 9, 2026 14:51 UTC
Methodology
analyze_document-v2-grounded.3
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Anthropic
Document: Anthropic Sub-Processors
Record ID: CA-P-016525
Captured: 2026-07-09 14:51:04 UTC
SHA-256: 457bdbd014a4e53d…
URL: https://conductatlas.com/platform/anthropic/anthropic-sub-processors/provision/CA-P-016525/analytics-and-communications-subprocessors-twilio-and-iterable/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories
Unknown

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Frequently Asked Questions

What does Anthropic's Analytics and Communications Subprocessors: Twilio and Iterable clause do?

Analytics and communications subprocessors process contact information, behavioral signals, and communication content including email and SMS interactions. Enterprise customers subject to GDPR or CCPA should confirm that communications data flows to these vendors are addressed in their data processing documentation.

How does this clause affect you?

Under these provisions, analytics data and email and SMS communications related to Claude products are processed by Twilio and Iterable in the United States, excluding Claude for Government. This applies to all non-government product users who interact with Anthropic via email or SMS, or whose usage generates analytics events.

Is ConductAtlas affiliated with Anthropic?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Anthropic.