Arbitration is conducted privately without a jury, often limits discovery rights, and decisions are generally final and difficult to appeal, placing consumers at a disadvantage compared to court proceedings.
Amazon's Conditions of Use significantly limit consumers' legal options by requiring binding arbitration and waiving the right to participate in class action lawsuits, meaning disputes must be resolved individually through a private arbitration process rather than in court. Amazon also acquires a broad, royalty-free, perpetual license to any content users submit — including reviews and photos — and can modify terms at any time, with continued use of the site constituting acceptance of changes. You can opt out of mandatory arbitration by mailing a written notice to Amazon Arbitration Opt-out, P.O. Box 81226, Seattle, WA 98108 within 30 days of first accepting these terms.