TO THE EXTENT PERMITTED BY LAW, AMAZON'S LIABILITY WILL BE LIMITED TO THE AMOUNT YOU PAID TO AMAZON IN THE 12 MONTHS PRECEDING THE CLAIM. AMAZON WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES.
If Amazon's error causes you significant financial, personal, or data-related harm beyond what you paid for services, you cannot recover those losses from Amazon, regardless of the severity of their mistake.
Amazon's Conditions of Use significantly limit consumers' legal options by requiring binding arbitration and waiving the right to participate in class action lawsuits, meaning disputes must be resolved individually through a private arbitration process rather than in court. Amazon also acquires a broad, royalty-free, perpetual license to any content users submit — including reviews and photos — and can modify terms at any time, with continued use of the site constituting acceptance of changes. You can opt out of mandatory arbitration by mailing a written notice to Amazon Arbitration Opt-out, P.O. Box 81226, Seattle, WA 98108 within 30 days of first accepting these terms.