The agreement states that payments for 23andMe services are non-refundable and no credits are issued for partially used services, except as required by applicable law. Users are directed to a separate Return and Refund Policy for additional detail.
This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the default payment finality rule for 23andMe services. The carve-out for applicable law preserves statutory refund rights in jurisdictions that require them, but the base terms do not affirmatively grant discretionary refunds for most service categories.
Under this clause, payments made for 23andMe services are generally non-refundable, and partial use of a service does not generate a credit or refund entitlement under the terms. Applicable law in certain jurisdictions may independently require refund rights that supersede this provision.
Cross-platform context
See how other platforms handle Non-Refundable Payments Policy and similar clauses.
Compare across platforms →"No Refunds. Except as may be required by applicable law, payments are non-refundable and there are no refunds or credits for partially used services. Please refer to 23andMe's Return and Refund Policy.Excerpt from 23andMe's Terms of Service
(1) REGULATORY LANDSCAPE: State consumer protection statutes in California and other jurisdictions may impose refund or cancellation rights that limit the enforceability of a blanket no-refund policy, particularly for subscription services or services that are …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes the default payment finality rule for 23andMe services. The carve-out for applicable law preserves statutory refund rights in jurisdictions that require them, but the base terms do not affirmatively grant discretionary refunds for most service categories.
Under this clause, payments made for 23andMe services are generally non-refundable, and partial use of a service does not generate a credit or refund entitlement under the terms. Applicable law in certain jurisdictions may independently require refund rights that supersede this provision.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by 23andMe.