This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who breach the policy lose both the reprocessing option and the refund remedy if their resubmitted sample fails, creating a financial consequence tied to policy breach.
If you breach the policy and then resubmit a sample via a new purchase and processing fails, you will receive neither a reprocessed sample nor a refund.
How other platforms handle this
you acknowledge that you will not be entitled to receive a refund for fees related to those Services to which your access has been terminated.
StockX ... reserves the right to intervene, suspend Seller's access to the Services, or assume control of refunds where required by law, policy, or platform integrity.
If we learn that we've collected the personal data of a child under the age of 13 or 16, as applicable, we'll take reasonable steps to delete the personal data. This may require us to delete the Skillshare account...
"If the user breaches this policy agreement and resubmits another sample through a future purchase of the Service and processing is not successful, 23andMe will not offer to reprocess the sample or provide the user a refund.Excerpt from 23andMe's Terms of Service
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Users who breach the policy lose both the reprocessing option and the refund remedy if their resubmitted sample fails, creating a financial consequence tied to policy breach.
If you breach the policy and then resubmit a sample via a new purchase and processing fails, you will receive neither a reprocessed sample nor a refund.
ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.
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