The terms require that disputes between users and 23andMe be resolved through individual arbitration rather than through jury trials or class action lawsuits, in certain circumstances as defined by the full arbitration clause.
This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the dispute resolution mechanism governing all users subject to these terms, requiring individual arbitration proceedings and precluding participation in class action litigation. The full scope of which disputes are covered, and any opt-out mechanism or deadline, is disclosed in a linked section of the terms that was not fully reproduced in the provided document text.
Interpretive note: The full scope of covered disputes, any opt-out mechanism, and applicable deadlines are disclosed in a linked provision not fully reproduced in the provided document text, limiting complete assessment.
Under this clause, users who have disputes with 23andMe in the covered categories must pursue those claims through individual arbitration. The agreement precludes jury trials and class action lawsuits for covered disputes, and the specific opt-out procedure and deadline, if any, are disclosed in the linked arbitration provision.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"THESE TERMS OF SERVICE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS.Excerpt from 23andMe's Terms of Service
(1) REGULATORY LANDSCAPE: Mandatory arbitration clauses in consumer contracts are subject to review under the Federal Arbitration Act and, in some states, state consumer protection statutes that limit arbitration for certain categories of claims.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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This provision establishes the dispute resolution mechanism governing all users subject to these terms, requiring individual arbitration proceedings and precluding participation in class action litigation. The full scope of which disputes are covered, and any opt-out mechanism or deadline, is disclosed in a linked section of the terms that was not fully reproduced in the provided document text.
Under this clause, users who have disputes with 23andMe in the covered categories must pursue those claims through individual arbitration. The agreement precludes jury trials and class action lawsuits for covered disputes, and the specific opt-out procedure and deadline, if any, are disclosed in the linked arbitration provision.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
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