| You have the possibility, under certain conditions, to invoke binding arbitratio | | You have the possibility, under certain conditions, to invoke binding arbitratio |
| n for complaints regarding DPF compliance that are not resolved by any of the ot | | n for complaints regarding DPF compliance that are not resolved by any of the ot |
| her DPF mechanisms. You can find more information in the DPF ANNEX-I-introductio | | her DPF mechanisms. You can find more information in the DPF ANNEX-I-introductio |
| n. | | n. |
| If your question or complaint relates to personal data we process as a data proc | | If your question or complaint relates to personal data we process as a data proc |
| essor on behalf of a customer, we will direct you to contact our customer to add | | essor on behalf of a customer, we will direct you to contact our customer to add |
| ress your question or complaint. | | ress your question or complaint. |
| Changes to Our Privacy Notice | | Changes to Our Privacy Notice |
| t | We will periodically review this Notice and may change it to address legal, tech | t | We will periodically review this Notice and may change it to address legal, tech |
| nical or business development requirements or make clarifications. When we chang | | nical or business development requirements or make clarifications. When we chang |
| e this Notice, the most current version will be available at https://www/twilio. | | e this Notice, the most current version will be available at https://www.twilio. |
| com/legal/privacy with the date indicating when it was last updated. If we make | | com/legal/privacy with the date indicating when it was last updated. If we make |
| material changes that affect your rights, we will provide you with advance notic | | material changes that affect your rights, we will provide you with advance notic |
| e, such as by posting a message in the Twilio console or sending an email to the | | e, such as by posting a message in the Twilio console or sending an email to the |
| address we have on file for you. We will comply with applicable law with respec | | address we have on file for you. We will comply with applicable law with respec |
| t to any changes we make to this Notice. We will also seek your consent to mater | | t to any changes we make to this Notice. We will also seek your consent to mater |
| ial changes, where required by applicable law. | | ial changes, where required by applicable law. |
| Twilio Product Privacy | | Twilio Product Privacy |
| Twilio offers a range of industry-leading communications and customer data platf | | Twilio offers a range of industry-leading communications and customer data platf |
| orm services to our customers. Depending on the Service, Twilio may be a data co | | orm services to our customers. Depending on the Service, Twilio may be a data co |
| ntroller and data processor of personal data used to provide the Services. | | ntroller and data processor of personal data used to provide the Services. |
| Twilio processes personal data (Communications Usage Data and Customer Content) | | Twilio processes personal data (Communications Usage Data and Customer Content) |
| for most of our Services as a data processor acting on the instruction of our cu | | for most of our Services as a data processor acting on the instruction of our cu |
| stomer and in accordance with the terms of our agreement with a customer, our Da | | stomer and in accordance with the terms of our agreement with a customer, our Da |
| ta Protection Addendum, and service specific terms. Our Services provide custome | | ta Protection Addendum, and service specific terms. Our Services provide custome |
| rs with ways to control, access and secure their data. | | rs with ways to control, access and secure their data. |