| Before | After | ||
|---|---|---|---|
| 0 | Your privacy is our priority. | 0 | Privacy at Ring Built to keep you protected. |
| 1 | Respect for customer privacy and security guides every action we take at Ring. | 1 | Our mission to make neighborhoods safer goes far beyond the places we call home. |
| 2 | From giving customers easy-to-use products and services that help them protect and connect to the places, people and things that matter to them to prioritizing the privacy, security and control of their devices and personal information, our commitment to privacy is built on the following guiding pillars. | 2 | It’s foundational to everything we create.From our products, features, and technologies to your videos and personal information, it’s all protected with industry-leading security. |
| 3 | Our Privacy Pillars Privacy and security built in. | 3 | Our Commitment Privacy by Design Confidentiality and security are at the core of what we do. |
| 4 | From the initial idea to the final product, privacy and security are at the core of the decisions we make at Ring. | 4 | Customer Control Settings and features you need. |
| 5 | Customers have control. | 5 | Right where you need them. |
| 6 | Ring provides customers control over who’s able to see and access their videos, devices and personal information. | 6 | Transparency Matters Clear info on how your devices and features work. |
| 7 | Commitment to transparency. | 7 | Video Security Automatic protections from day one. |
| 8 | We’re committed to being transparent about our privacy and security practices. | 8 | Securing your videos from day one is our default with different levels of encryption and video storage readily available. |
| 9 | Video Security Keeping your videos safe Default video encryption Ring encrypts your videos stored in the cloud at rest and in transit by default. | 9 | With Search Party for Dogs, Fire Watch, and more video-sharing features, you decide who you share them with and when. |
| 10 | To learn more, see the Video Encryption page in Control Center. | 10 | TAKE (Throw Away the Key Encryption) Our strongest default encryption yet. 1 Inspired by the same principles customers value in end-to-end encryption, TAKE delivers the intelligent features you rely on, like Video Descriptions, then throws away the encryption key. |
| 11 | Optional Video End-to-End Encryption This additional advanced encryption option gives you even more control over who can view your videos. | 11 | After deletion, only you retain the keys to your video. |
| 12 | Learn more . | 12 | Learn More End-to-End Encryption With optional end-to-end encryption, only you have the keys needed to decrypt your videos. |
| 13 | Secure video storage With a Ring Protect Plan, your Ring videos in the cloud are stored temporarily, up to 180 days (depending on your storage time setting). | 13 | Shared users and features that require cloud processing will not be available. |
| 14 | Learn more . | 14 | Learn More Secure Video Storage With a Ring Protect Plan, keep your videos safe and sound in the cloud for up to 180 days. 1 Learn More Account Security Setting digital boundaries. |
| 15 | Account Security Keeping your account secure Two-Step Verification This mandatory second layer of verification helps prevent unauthorized access to your Ring account. | 15 | Authorize who can access your account and devices with Ring account security features that keep you in control. |
| 16 | Learn more . | 16 | Two-Step Verification All Ring accounts require two-factor authentication, providing you with an added layer of protection against unauthorized access to your Ring account. |
| 17 | Shared users You choose who to share your Ring account with, and have control over which devices they can access. | 17 | Learn More Shared Users and User Permissions Choose who to share your Ring account with, and have control over which devices they can access. |
| 18 | You can remove any shared user at any time. | 18 | Remove any shared user at any time. |
| 19 | Learn more . | 19 | Learn More Active Account Protection We take steps to monitor and investigate any identified potentially unauthorized login attempts into your Ring account. |
| 20 | Extra layers of protection You will receive an email notification any time a new device logs into your Ring account. | 20 | Learn More Customer Control Easy-to-use settings — all in the Ring app. |
| 21 | Learn more . | 21 | With the Ring app, view, control, and customize important privacy and security settings from the Control Center in a way that works for you. |
| 22 | Active account protection We take steps to monitor and block any identified potentially unauthorized login attempts into your Ring account. | 22 | Verify all logged in devices See all devices (phones, tablets, computers) that are logged into your Ring account. |
| 23 | Control Center You’re in control Control from one place Control Center allows you to view and control important privacy and security settings from one dashboard in the Ring app. | — | Removed |
| 24 | Learn more . | — | Removed |
| 25 | Verify your devices See all devices (phones, tablets, computers) that are logged into your Ring account. | — | Removed |
| 27 | Manage linked accounts View and manage the services you authorized to link to your Ring account via Ring authentication, like Alexa, and IFTTT. | 24 | Learn More Manage linked accounts View and manage the services you authorized to link to your Ring account via Ring authentication, like Alexa, and IFTTT. |
| 29 | Video request notifications Easily opt out of receiving video request notifications at any time. | 26 | Learn More Feature and notification authorization Customize your Ring experience by easily adjusting your settings so that you’re only using the technology you want, when you want. |
| 30 | Keeping all your online accounts safe Create unique passwords Create unique passwords for your various online accounts. | 27 | Learn More AI at Ring Creating Pro Features that work for you. |
| 31 | Do not reuse your username and passwords across multiple accounts. | 28 | See more, know more, protect more with Ring’s Pro Features powered by purposeful, intelligent innovations, that you can control any time from the Pro Features section of the Ring app. |
| 32 | Two-Step Verification Two-step verification adds an extra layer of security to your accounts that offer this feature, helping prevent unauthorized access, even if someone has access to your account password. | 29 | Familiar Faces Your cameras recognize people who frequent your home. |
| 33 | Learn more . | 30 | Easily tag them in the Ring app and see their name in alerts when they visit — or know when someone unfamiliar shows up. |
| 34 | Add a PIN to your mobile phone account Adding a PIN to your mobile account adds an extra layer of security that helps prevent attackers from taking over your mobile phone account. | 31 | Learn More Video Descriptions Get more details, faster, with intelligent Video Descriptions. |
| 35 | You can add a PIN from the account security section of your wireless carrier’s website, or by calling your carrier’s customer support. | 32 | Important info when motion is detected lets you tell the urgent from the everyday without opening the Ring app. |
| 36 | Stay up-to-date New features and security updates are constantly being added to your devices and apps, including your Ring app. | 33 | Learn More Single Event Alert Eliminate notification fatigue by combining repeat motion alerts into one update. |
| 37 | So make sure you stay up-to-date with the latest security updates. | 34 | Whether its the kids playing in the yard or landscaping day, when your camera spots similar events within a short time window, it’ll bundle multiple alerts into one clear notification — no more alert overload. |
| 38 | Watch out for phishing scams Phishing is a common scam that targets people with emails, text, or other forms of communication in an attempt to gain access to personal information, such as login credentials or credit card numbers. | 35 | Learn More Unusual Event Alert Your selected camera learns what’s normal and alerts you only when something’s not — a person walking in the backyard at 3 a.m. — keeping notifications just to what's unexpected. |
| 39 | If you notice a suspicious email or text that falsely claims to come from Ring, please report it to us . | 36 | Learn More Video Search Raccoon. |
| 40 | Use a password manager Password managers help you remember different passwords for multiple accounts. | 37 | Red Truck. |
| 41 | This helps you keep track of all your unique passwords. | 38 | Guy carrying a birthday cake. |
| 42 | Password managers are available either as standalone apps, and are also available as extensions to popular browsers like Safari or Chrome. | 39 | Search just about anything and your camera will help you find it in all of your up to 180 days of recorded motion events. |
| 43 | Frequently asked questions When does Ring record or store my videos? | 40 | Like magic. |
| 41 | Learn More Active Warnings Help deter unwanted visitors with automatic spoken camera warnings that call out specific details — like shirt color or location on your property — making it clear they're on camera and can be identified. | ||
| 42 | Learn More Protect your home. | ||
| 43 | Protect your privacy. | ||
| 44 | By choosing Ring, you’re not just buying a device. | ||
| 45 | You’re securing what matters most at home and online. | ||
| 46 | Shop Outdoor Cameras Frequently asked questions When does Ring record or store my videos? | ||
| 58 | We have taken measures to help secure Ring devices from unauthorized access. | 61 | Ring secures your video recordings in transit and at rest using industry-standard encryption. |
| 59 | These measures include restricting installation of third-party applications on the device, rigorous security reviews, software security development requirements, and encryption of communication between Ring devices with services such as AWS cloud storage services. | 62 | We also protect Ring devices from unauthorized access through rigorous security reviews, software development standards, and restrictions on third-party applications. |
| 60 | Ring secures video recordings in transit and videos stored in the cloud on AWS servers. | 63 | With Throw Away the Key Encryption (TAKE), Ring adds further protection. |
| 61 | We use a combination of AES encryption (Advanced Encryption Standard) and TLS (Transport Layer Security) to secure data between Ring devices and AWS, and we encrypt data between Ring devices using AES encryption, TLS and SRTP (Secure Real Time Protocol). | 64 | Ring only keeps video encryption keys for 24 hours and only uses the key to power features active on your account. |
| 65 | After that, only you hold the key to your videos. | ||
| 66 | Customers who prefer sole control with no cloud feature access, may enable E2EE. | ||
| 76 | We have strong policies and controls in place that restrict employee access to customers’ stored videos. | 81 | We have strong policies and controls in place that restrict employee access to customers' stored videos, and employees are not able to view, access, or control live streams. |
| 77 | Employees are not able to view, access, or control live streams. | 82 | TAKE goes even further. |
| 78 | To help improve Ring’s products, services, and technology, our research and development team does view a small number of video recordings. | 83 | Where TAKE is enabled, employee access to stored videos is architecturally restricted. |
| 79 | These video recordings are either from users who have made them publicly available (by posting them on Neighbors or otherwise on the Internet), or from users, team members, and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time). | 84 | No one – outside of the customer and their shared users - is able to view customer Videos unless that customer explicitly chooses to share them. |
| 85 | To help improve Ring's products, services, and technology, our research and development team may view a small number of video recordings that are either publicly available (publicly posted by a customer on Neighbors or otherwise on the Internet), or from users, team members, and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time). | ||
| 88 | Where TAKE or E2EE is enabled, Ring can only provide non-video information, such as basic subscriber information. | ||
| 84 | Just like many other companies, on rare occasions Ring will provide information to law enforcement on an emergency basis when there is an imminent danger of death or serious physical injury requiring disclosure of information without delay. | 91 | Just like many other companies, on rare occasions Ring will provide information to law enforcement on an emergency basis when there is an imminent danger of death or serious physical injury requiring disclosure without delay. |
| 87 | No. Ring does not disclose user information in response to government demands (i.e., legally valid and binding requests for information from law enforcement agencies such as search warrants, subpoenas and court orders) unless we're required to comply and it is properly served on us. | 94 | No. If I use the Neighbors App, does that give Ring team members the right to view all of my video recordings? |
| 88 | Just like many other companies, on rare occasions Ring will provide information to law enforcement on an emergency basis when there is an imminent danger of death or serious physical injury requiring disclosure of information without delay. | 95 | No. Ring associates, same as the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbors App (or otherwise on the Internet). |
| 89 | For additional information, see our law enforcement guidelines . | — | Removed |
| 90 | If I use the Neighbors App, does that give Ring team members the right to view all of my video recordings? | — | Removed |
| 91 | No. Ring associates, similar to the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbors App (or otherwise on the Internet). | — | Removed |
| 93 | No. Ring associates cannot activate and view live streams from your Ring device. | 97 | No. Ring associates cannot activate or view live streams from your Ring device. |
| 101 | Still Have Questions? 1 Your Ring motion event videos in the cloud are stored, up to 180 days from recording. | 105 | Still Have Questions? 1 Throw Away the Key Encryption (TAKE) is being rolled out gradually and will become Ring’s default encryption once it has been rolled out to all customers. 2 Your Ring motion event videos in the cloud are stored, up to 180 days from recording. |
| 111 | If you have any questions or concerns, please email us at privacy@ring.com Privacy Overview Pillars Video Security Account Security Control Center Account Tips FAQs | 115 | If you have any questions or concerns, please email us at privacy@ring.com Privacy Overview AI at RIng FAQs |
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