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| User Privacy Notice | | Please verify yourself |
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| 15 min article | | |
| User Privacy Notice | | |
| On this page | | |
| 1. Scope and updates of this User Privacy Notice | | |
| 2. Controller | | |
| 3. Data protection officer and contact | | |
| 4. What personal data we collect and process | | |
| 5. Purposes and legal bases for data processing and categories of recipients | | |
| 6. Cross-border data transfers | | |
| 7. Storage duration and erasure | | |
| 8. Rights as a data subject | | |
| 9. Cookies & similar technologies | | |
| 10. Data security | | |
| 11. Other important information regarding data protection | | |
| 12. eBay and AI | | |
| 13. Regional and State Privacy Disclosures | | |
| Previous User Privacy Notice | | |
| In our User Privacy Notice we have compiled all essential information about our | | |
| handling of your personal data and your corresponding rights. | | |
| This User Privacy Notice is effective from April 21, 2025. View the previous Use | | |
| r Privacy Notice. | | |
| 1. Scope and updates of this User Privacy Notice | | |
| This User Privacy Notice applies to your use of this website and all eBay applic | | |
| ations, services (including payment services), products and tools (collectively | | |
| the "Services") provided by eBay Inc. or its affiliates (eBay Inc. and the compa | | |
| nies it directly or indirectly controls are referred to as "eBay Affiliates"). T | | |
| his User Privacy Notice applies regardless of how you access or use these Servic | | |
| es, including access via mobile devices and apps. For additional regional and st | | |
| ate disclosures, please see section 13. Regional and State Privacy Disclosures b | | |
| elow. | | |
| Learn more about section 1 | | |
| This User Privacy Notice also applies if reference is made to it via a link or i | | |
| n a similar manner, e.g. on websites of partners on which Services from eBay are | | |
| offered. | | |
| We may change this User Privacy Notice at any time by posting the revised User P | | |
| rivacy Notice on this website and indicating the effective date of the revised U | | |
| ser Privacy Notice. As a registered user, you will be notified of any material c | | |
| hanges to this User Privacy Notice via My Messages in My eBay and/or by email. | | |
| 2. Controller | | |
| Which eBay Affiliate is responsible for the collection and processing of your pe | | |
| rsonal data in connection with the provision of the Services depends on how you | | |
| use our Services. | | |
| 2.1 Use of the Services (except payment services for sellers) | | |
| Depending on the region in which you reside, one of the following eBay Affiliate | | |
| s is responsible for the collection and processing of your personal data in conn | | |
| ection with the provision of our Services (except payment services for sellers). | | |
| Your region of residence is determined based on your account registration addre | | |
| ss (where available) or your location (in all other cases): | | |
| USA: eBay Inc., 2025 Hamilton Avenue, San Jose, CA 95125, USA | | |
| Canada: eBay Canada Limited, 240 Richmond Street West, 2nd Floor Suite 02-100 To | | |
| ronto, Ontario, M5V 1V6, Canada | | |
| EU: eBay GmbH, Albert-Einstein-Ring 26, 14532 Kleinmachnow, Germany | | |
| United Kingdom: eBay (UK) Limited, 1 More London Place, London, SE1 2AF, United | | |
| Kingdom | | |
| India: eBay Singapore Services Private Limited, 1 Raffles Quay, #18- 00, Singapo | | |
| re 048583 | | |
| For all other countries: eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Ber | | |
| n, Switzerland | | |
| 2.2 Use of the payment services for sellers | | |
| Depending on the region in which you reside or where your payments are processed | | |
| , the following eBay Affiliates are responsible for the collection and processin | | |
| g of your personal data in connection with the provision of our payment services | | |
| to you as a seller: | | |
| USA: eBay Commerce Inc., 2065 Hamilton Ave., San Jose, CA 95125, USA | | |
| EEA/CH: eBay S.à r.l., 22-24 Boulevard Royal, L-2449 Luxembourg | | |
| UK: eBay Commerce UK Ltd., 1 More London Place, London SE1 2AF, United Kingdom | | |
| Canada: eBay Commerce Canada Limited, 240 Richmond Street West, Toronto, ON M5V | | |
| 1V6, Canada | | |
| Australia: eBay Commerce Australia Pty. Ltd., Level 18, 1 York Street, Sydney NS | | |
| W 2000, Australia | | |
| For all other countries: eBay Commerce Inc., 2065 Hamilton Ave., San Jose, CA 95 | | |
| 125, USA | | |
| As described in our Payments Terms of Use - opens in new window or tab, your per | | |
| sonal data may be processed by one or more of these entities depending on your l | | |
| ocation and the eBay website on which a user completes a transaction with you. | | |
| 3. Data protection officer and contact | | |
| We have appointed data protection officers in several countries to oversee the p | | |
| rotection of your personal data. You will find the contact details of your data | | |
| protection officer in the list of our data protection officers - opens in new wi | | |
| ndow or tab as well as further information on the Privacy Contact page - opens i | | |
| n new window or tab in our eBay Privacy Center - opens in new window or tab. | | |
| Furthermore, if you have any questions or complaints regarding this User Privacy | | |
| Notice, our global data protection principles (see section 6.1 Data transfers t | | |
| o eBay Affiliates under section 6. Cross-border data transfers below) or our han | | |
| dling of personal data, you can contact the eBay Privacy Team or the controller | | |
| who is responsible for the processing of your personal data at any time (for fur | | |
| ther information, see section 2. Controller above). This applies regardless of w | | |
| hether we have appointed a data protection officer in your country. You can find | | |
| all necessary information and contact details - opens in new window or tab in o | | |
| ur eBay Privacy Center - opens in new window or tab. | | |
| 4. What personal data we collect and process | | |
| We collect your personal data when you use our Services, create a new eBay accou | | |
| nt, provide us with information via a web form, add or update information in you | | |
| r eBay account, participate in online community discussions or otherwise interac | | |
| t with us. We also collect personal data from other sources (such as other eBay | | |
| Affiliates, credit agencies or bureaus, and data providers). | | |
| Learn more about section 4 | | |
| In total, we collect the following personal data: | | |
| 4.1 Personal data you provide when using our Services or creating an eBay accoun | | |
| t | | |
| Data that identifies you, such as your name, address, telephone numbers, email a | | |
| ddresses, username or tax identification number that you provide when setting up | | |
| your eBay account or at a later date. | | |
| If you use our Services as a seller, additional identification data, such as, go | | |
| vernment-issued ID (e.g. social security number), date of birth, tax identificat | | |
| ion numbers (such as VAT identification number), business registration numbers, | | |
| identification documents and information contained on IDs, selfie photos, and ot | | |
| her information (such as bank account number) that you provide when using our pa | | |
| yment and other services as a seller. | | |
| Data regarding bids, purchases, or sales that you provide in a transaction. | | |
| Content that you share with other users through our messaging tools (see Filteri | | |
| ng of messages sent via our messaging tools under section 11. Other important in | | |
| formation regarding data protection for more information). | | |
| Financial information (e.g. credit card and account numbers, transaction details | | |
| , and form of payment). | | |
| Shipping, billing, and other information you provide, as well as information req | | |
| uired for customs clearance (such as tax identification numbers or other identif | | |
| ication numbers) and relevant shipping information (such as shipment numbers and | | |
| tracking information) if shipped through one of our programs. | | |
| In some cases: age, gender, country of birth, nationality, country of residence, | | |
| employment status, family status, interests and preferences. | | |
| When you submit a report to eBay: Data that identifies you, such as your name an | | |
| d email address, and additional information that you provide with your report. | | |
| You may provide us with additional information through a web form or by updating | | |
| or adding information to your eBay account, by participating in community discu | | |
| ssions, member chats, surveys, inquiries, dispute resolution, customer service c | | |
| alls recorded with your consent, or if you contact us for any other reason regar | | |
| ding our Services. | | |
| Other data that we are required or entitled by applicable law to collect and pro | | |
| cess and that we need for your authentication or identification, or for the veri | | |
| fication of the data we collect. | | |
| 4.2 Personal data we collect automatically when you use our Services or create a | | |
| n eBay account | | |
| Data that is generated as part of one of your transactions (e.g. as relating to | | |
| bids, purchases, sales, fees) or that is linked to your eBay account as a result | | |
| of a transaction in which you are involved, such as transaction amounts, time a | | |
| nd location of transactions and form of payment or payout method. | | |
| Data that is generated through your other actions when you use our Services and | | |
| which is linked to your eBay account (e.g. eBay account numbers, your currency p | | |
| reference, when you place items in your shopping cart, place items on the watchl | | |
| ist, request an eBay Authenticity Certificate, save sellers, searches or interes | | |
| ts, follow users, or seek to use the services of third-party partners for paymen | | |
| ts or otherwise). | | |
| Data regarding all other interactions with our Services, your advertising prefer | | |
| ences, and your communications with us. | | |
| Location data, including your general location data (e.g. IP address) and, with | | |
| your permission, the precise location data of your mobile device. Please note th | | |
| at for most mobile devices, you can manage or disable the use of precise locatio | | |
| n services for all applications in the settings menu of your mobile device. | | |
| Certain metadata recording the settings of your camera included in images of ite | | |
| ms you upload for sale. | | |
| Computer and connection information, such as statistics regarding your use of ou | | |
| r Services, information on data traffic to and from websites, referral URL, info | | |
| rmation on advertisements, your IP address, your access times including accessed | | |
| pages within our Services, your language settings and your weblog information. | | |
| 4.3 Personal data we collect in connection with the use of cookies and similar t | | |
| echnologies | | |
| We use cookies and similar technologies to collect data in connection with our S | | |
| ervices. We collect this data from the devices (including mobile devices) with w | | |
| hich you use our Services. The data collected includes the following usage- and | | |
| device-related information: | | |
| Data about the pages you visit, the access time, frequency and duration of visit | | |
| s, the links on which you click and other actions you take as part of your use o | | |
| f our Services and in advertising and email content. | | |
| Data about your activities and interactions with our advertising partners includ | | |
| ing data about the advertisements you were shown, how often they were shown, whe | | |
| n and where they were shown, and whether you took any action, such as clicking o | | |
| n an advertisement or making a purchase. | | |
| The user segment or category into which you as a user fall, for example: female, | | |
| 20-49 years old, interested in sneakers. | | |
| Model or device type, operating system and version, browser type and settings, d | | |
| evice ID or individual device identifier, advertisement ID, individual device to | | |
| ken, and cookie-related data (e.g. cookie ID). | | |
| The IP address from which your device accesses our Services. | | |
| Location data, including your general location data (e.g. IP address) and, with | | |
| your permission, the precise location data of your mobile device. Please note th | | |
| at most mobile devices allow you to manage or disable the use of precise locatio | | |
| n services for all applications in the settings menu. | | |
| For more information about our use of these technologies and your choices, see s | | |
| ection 9. Cookies & similar technologies. | | |
| 4.4 Personal data from other sources | | |
| We also collect personal data about you from other sources and from third partie | | |
| s to the extent permitted by applicable law. In particular, this includes the fo | | |
| llowing data: | | |
| Data from public sources (e.g. public sanctions lists) or that is publicly avail | | |
| able online. | | |
| Data from credit agencies or bureaus (e.g. credit reports/checks, identity confi | | |
| rmation, data for risk modeling and setting of credit limits). For additional re | | |
| gional and state-specific information, please see section 13. Regional and State | | |
| Privacy Disclosures below. | | |
| Data from data providers (e.g. "Know Your Customer"/identity verification, demog | | |
| raphic, interest-based and online advertising related data). | | |
| With regard to our payment services for sellers: data from government or other s | | |
| ources concerning any previous convictions of the respective seller. | | |
| We combine or connect the personal data we collect from you with data from these | | |
| other sources. Where personal data is disclosed to us by third parties, we take | | |
| steps to ensure that these third parties are legally permitted to disclose your | | |
| personal data to us. We also receive access to personal data about you from eBa | | |
| y Affiliates. | | |
| 4.5 Social network data you share with us | | |
| We allow you to use providers of single sign-on services (such as Google, Facebo | | |
| ok, or Apple) with whom you already have an account to create an eBay account or | | |
| to link your eBay account to such single sign-on services. You can determine th | | |
| e personal data that we can access when authorizing the connection with the sing | | |
| le sign-on service. | | |
| We allow you to share personal data with social networks (such as Facebook) or t | | |
| o link your eBay account to a social network. These social networks may automati | | |
| cally provide us with access to certain personal data they have stored about you | | |
| (e.g. content you have viewed or enjoyed, information about the advertisements | | |
| you have been shown or clicked on, etc.). You can determine the personal data th | | |
| at we can access through the privacy settings of each social network. | | |
| We may also use plug-ins or other technologies from various social networks. If | | |
| you click on a link displayed through a social network plug-in, you voluntarily | | |
| connect to that social network. | | |
| 5. Purposes and legal bases for data processing and categories of recipients | | |
| We process your personal data for various purposes and based on several differen | | |
| t legal bases that allow this processing. For example, we process your personal | | |
| data to provide and improve our Services, to provide you with a personalized use | | |
| r experience on this website, to contact you about your eBay account and our Ser | | |
| vices, to provide customer service, to provide you with personalized advertising | | |
| and marketing communications, and to detect, prevent, mitigate and investigate | | |
| fraudulent or illegal activity. We also share your information with third partie | | |
| s, including service providers acting on our behalf, for these purposes. In addi | | |
| tion, we may share your personal data among eBay Affiliates in order to fulfill | | |
| our contract with you under the User Agreement and, if applicable, the Payments | | |
| Terms of Use - opens in new window or tab. | | |
| Learn more about section 5 | | |
| Below you will find a summary of the purposes for which we process your personal | | |
| data, including the categories of recipients to whom we transmit personal data | | |
| for the purposes stated, sorted by our legal basis for this processing: | | |
| 5.1 We process your personal data in order to fulfill our contract with you and | | |
| to provide you with our Services as well as for the execution of the transaction | | |
| between seller and buyer. This includes the following purposes: | | |
| Processing of data relating to you for the purpose of entering into a contract w | | |
| ith you and executing it. | | |
| Provision of our Services, including but not limited to enabling and performing | | |
| transactions with other users (including the display and transmission of your pe | | |
| rsonal data to other users where necessary to perform the transaction, including | | |
| in cases of terminated, failed or subsequently voided transactions, e.g. by sha | | |
| ring your return address so a buyer may return an item), displaying your transac | | |
| tion and feedback history to you, providing and enhancing features such as payme | | |
| nt processing, ratings, authentication services and eBay account management, pro | | |
| viding other services you may use (as described in connection with such services | | |
| ), and ensuring the functionality of our Services. In connection with the provis | | |
| ion of our Services, we will send you notifications relating to the execution of | | |
| transactions and the use of our Services in accordance with the communication p | | |
| references in your eBay account. | | |
| Enabling the delivery of purchased items by logistics/shipping service providers | | |
| including notifications in connection with the delivery (such as tracking infor | | |
| mation), the latter to the extent permitted by applicable law without your conse | | |
| nt. | | |
| Provision of our payment services in accordance with the Payments Terms of Use - | | |
| opens in new window or tab. | | |
| Providing general customer support including the solution of problems with your | | |
| eBay account, arbitration of disputes, providing other services within the scope | | |
| of customer service as well as enforcement of fee claims. For these purposes, w | | |
| e may contact you via notification in My eBay, email, telephone, SMS, push notif | | |
| ication on your mobile device or by mail. If we contact you by telephone, in ord | | |
| er to ensure efficiency, we may use automatically dialed calls with tape announc | | |
| ements or automated text messages in accordance with our User Agreement and Paym | | |
| ents Terms of Use - opens in new window or tab, to the extent permitted by appli | | |
| cable law. | | |
| Processing of general location data (such as IP address or postal code) in order | | |
| to provide you with location-based services (such as radius search and other co | | |
| ntent that is personalized on the basis of your general location data). | | |
| Enforcement of our User Agreement, Payments Terms of Use - opens in new window o | | |
| r tab, this User Privacy Notice and other rules and policies. | | |
| Publication and promotion of your listings and related content on the websites o | | |
| r in the applications, services and tools of eBay Affiliates or cooperating thir | | |
| d-party operators of websites, applications, services and tools. When we share t | | |
| he content of your listings and any related personal data with third parties, th | | |
| eir processing of such data is subject to applicable data protection laws (inclu | | |
| ding statutory security measures) at all times. | | |
| Enabling events for which you register (including handling the registration proc | | |
| ess and sending necessary information in the context of the event). | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| Other eBay users | | |
| eBay Affiliates | | |
| External service providers, authentication partners, physical storage service pa | | |
| rtners, shipping companies (such as DHL, UPS, etc.), and event agencies | | |
| Government agencies or public authorities (including customs and tax authorities | | |
| ) | | |
| Payment service providers | | |
| External operators of websites, applications, services and tools | | |
| 5.2 We process your personal data in order to comply with legal obligations to w | | |
| hich we are subject. This includes the following purposes: | | |
| Participation in investigations and proceedings (including judicial proceedings) | | |
| conducted by public authorities or government agencies, in particular, for the | | |
| purpose of detecting, investigating and prosecuting illegal acts. | | |
| Prevention, detection and mitigation (including compliance with reporting requir | | |
| ements and ensuring the efficacy of compliance processes and solutions) of illeg | | |
| al activities (e.g. fraud, money laundering, terrorist financing, child abuse an | | |
| d violations of sanctions legislation). | | |
| Complying with information requests from third parties based on any statutory in | | |
| formation rights they have against us (e.g. in the event of an intellectual prop | | |
| erty infringement, product piracy, or other unlawful activity). | | |
| Complying with information collection, verification, disclosure, reporting and o | | |
| ther requirements under consumer protection, anti-fraud, online platform and tax | | |
| legislation. | | |
| Complying with data access requirements under payment services legislation (e.g. | | |
| under the EU Payment Services Directive as implemented into EU Member State law | | |
| ) as a provider of payment services. | | |
| Ensuring the security of our Services. | | |
| Retention and storage of your personal data to comply with specific legal retent | | |
| ion requirements (for more information on eBay's storage of your data, see secti | | |
| on 7. Storage duration and erasure). | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| Law enforcement agencies, courts, government agencies or public authorities (inc | | |
| luding tax and financial authorities), intergovernmental or supranational bodies | | |
| (in connection with our payment services provided in the EU for sellers in part | | |
| icular with regard to compliance with Luxembourg laws concerning FATCA dated Jul | | |
| y 7, 2015 and concerning the OECD Common Reporting Standard dated December 18, 2 | | |
| 015) | | |
| Third parties based on statutory information claims against us, including partic | | |
| ipants in the eBay VeRO program - opens in new window or tab and the PROACT prog | | |
| ram | | |
| Third-party service providers and partners | | |
| Other third-party service providers you select to access your data under payment | | |
| services legislation and as authorized in each case by you | | |
| Third parties who are involved in judicial proceedings, in particular, if they s | | |
| ubmit a legal order, court order or equivalent legal order to us | | |
| Credit agencies, bureaus, or associations, if required by applicable law (e.g. i | | |
| nformation on payment delays, payment defaults or other irregularities that may | | |
| be relevant to your credit report) | | |
| eBay Affiliates | | |
| Other eBay users | | |
| 5.3 We process your personal data in order to protect your vital interests or th | | |
| e vital interests of another natural person. This includes the following purpose | | |
| s: | | |
| Prevention, detection, mitigation and investigation of activities that may resul | | |
| t in impairment of your vital interests or the vital interests of another natura | | |
| l person, unless there is a statutory obligation to this effect. | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| Law enforcement agencies, courts, government agencies or public authorities, int | | |
| ergovernmental or supranational bodies | | |
| Third parties who are involved in judicial proceedings | | |
| eBay Affiliates | | |
| External service providers | | |
| 5.4 We process your personal data where necessary for the purposes of the legiti | | |
| mate interests pursued by us or by a third party, except where such interests ar | | |
| e overridden by your interests or fundamental rights and freedoms. In order to r | | |
| econcile our legitimate interests with your rights, we have introduced appropria | | |
| te control mechanisms. On this basis, we process your data for the following pur | | |
| poses: | | |
| Participation in investigations and proceedings (including judicial proceedings) | | |
| conducted by courts, law enforcement agencies, government agencies or public au | | |
| thorities, intergovernmental or supranational bodies, in particular for the purp | | |
| ose of detecting, investigating and prosecuting illegal acts, unless there is a | | |
| statutory obligation to this effect, and we may legitimately assume that the dis | | |
| closure of the data is necessary to avert imminent disadvantages or to report a | | |
| suspicion of an illegal act. In such cases, we will only disclose what we believ | | |
| e is necessary, and to the extent permitted by applicable laws, such as your nam | | |
| e, city, zip code, telephone number, email address, (previous) usernames, IP add | | |
| ress, fraud complaints, bidding and listing history. | | |
| Protection of the legitimate interests of third parties (including participants | | |
| of the VeRO program - opens in new window or tab and the PROACT program) in conn | | |
| ection with civil law disputes, including the investigation of such disputes, un | | |
| less there is a statutory obligation to this effect, if we may legitimately assu | | |
| me that it is necessary to disclose the data to such third parties in order to a | | |
| vert imminent disadvantages. In such cases, we will only disclose what we believ | | |
| e is necessary, and to the extent permitted by applicable laws, such as the sell | | |
| er's name, address, city, zip code, country, telephone number, email address and | | |
| company name to the third party and bind the third party by a worldwide non-dis | | |
| closure agreement to treat the data as confidential. | | |
| Prevention, detection, mitigation and investigation of fraud, financial crimes a | | |
| nd harms, violation of international sanctions legislation, security incidents a | | |
| nd other prohibited or unlawful activities, including the assessment of correspo | | |
| nding risks (e.g. through the use of captchas, a port enumeration technology to | | |
| identify user sessions using remote desktop tools, metadata or the telephone num | | |
| ber stored in your eBay account for risk assessments and two-factor authenticati | | |
| on), ensuring the efficacy of compliance processes and solutions, and the implem | | |
| entation of corresponding measures (e.g. disabling or declining certain forms of | | |
| payment based upon the risk associated with the underlying transaction), unless | | |
| there is a statutory obligation to this effect. | | |
| Verifying that reports submitted to eBay (incl. unnamed reports) are not fraudul | | |
| ent or malicious. | | |
| Monitoring and improvement of the security of our Services, unless there is a st | | |
| atutory obligation to this effect. | | |
| Performance of identity checks, creditworthiness and other financial standing ch | | |
| ecks (including such checks by payment service providers with which we cooperate | | |
| to offer certain payment methods), evaluation of applications and comparison of | | |
| information for accuracy and verification purposes. | | |
| Automatic filtering and, where necessary, manual review of messages sent through | | |
| our messaging tools (including chat messages and emails sent to eBay alias emai | | |
| l addresses) to prevent fraudulent or suspicious activity or violations of our U | | |
| ser Agreement or other rules and policies, including enforcing the prohibition o | | |
| f purchases and sales outside of eBay, as further explained below under Filterin | | |
| g of messages sent via our messaging tools (see section 11. Other important info | | |
| rmation regarding data protection). | | |
| Provision of functions for users or activities that make the processing of trans | | |
| actions easier, more cost-effective, or more convenient (e.g. administration of | | |
| several delivery addresses, updating stored payment information from time to tim | | |
| e or retrying declined card details with updates provided by your bank or other | | |
| payments services providers, reducing overall cost of payments) or provide users | | |
| with more information about their transactions (e.g. calculating CO₂ emissions | | |
| from eBay purchases). | | |
| Analysis and improvement of the Services from eBay Affiliates, e.g. by reviewing | | |
| site usage data or information from users about blocked or crashed pages in ord | | |
| er to identify and solve problems and to provide you with an improved user exper | | |
| ience, including as part of product development. | | |
| Analysis of telephone conversations with our customer service that we recorded w | | |
| ith your consent. | | |
| Advertisements by mail (according to your communication preferences in your eBay | | |
| account). | | |
| To the extent permitted by applicable law without your consent, communications w | | |
| ith you via electronic mail (e.g. email or text message) or telephone to offer y | | |
| ou vouchers, discounts and special offers, to conduct opinion polls and surveys, | | |
| and to inform you about our Services (according to your communication preferenc | | |
| es in your eBay account). If you no longer wish to receive marketing emails from | | |
| us, you can also unsubscribe by clicking on the link in the footer of the email | | |
| you received. For technical reasons, the implementation may take a few days. | | |
| For users outside the European Economic Area (EEA), Switzerland and the United K | | |
| ingdom: Advertising and content personalization, measurement and analytics, on a | | |
| nd off our sites, as explained in our AdChoice page - opens in new window or tab | | |
| . | | |
| Customization of page content to display the items and services you may like bas | | |
| ed on the actions you take. | | |
| Evaluation of the quality and success of our email marketing campaigns (e.g. thr | | |
| ough analysis of opening and click rates). | | |
| Assessment of the service status (e.g. on the basis of tracking information if s | | |
| ellers use shipping labels from shipping providers via eBay or provide tracking | | |
| numbers). | | |
| Offering or facilitating the offering of partner and bonus programs and other co | | |
| -branded marketing efforts (e.g. product warranties, seller financing offers or | | |
| co-branded credit cards in collaboration with a third-party lender, partner, or | | |
| credit card issuer) and assessment of the quality and success of related initiat | | |
| ives, to the extent permitted by applicable law. | | |
| Provision of shared content and services (such as registration for services, tra | | |
| nsaction processing and customer service) with eBay Affiliates or cooperating pa | | |
| yment service providers. | | |
| Development and improvement of AI models and technology. You will find more info | | |
| rmation on AI and your corresponding rights below under section 12. eBay and AI. | | |
| Initiation, preparation and execution of a company acquisition, e.g. in the even | | |
| t of a merger with another company or takeover by another company. If such an ev | | |
| ent occurs, we will require the merged entity to comply with this User Privacy N | | |
| otice with respect to your personal data. Should your personal data be processed | | |
| for any purpose not specified in this User Privacy Notice, you will be informed | | |
| in advance of the processing of your data for this new purpose. | | |
| Assertion of or defense against legal claims, including those asserted by one eB | | |
| ay user against another eBay user. | | |
| Enabling eBay Affiliates to comply with legal obligations they are subject to, i | | |
| ncluding information collection, verification, disclosure, reporting and other r | | |
| equirements under consumer protection, anti-fraud, online platform and tax legis | | |
| lation. | | |
| To comply with an impending legal obligation. | | |
| For users in the United States: investigating and communicating the outcome of d | | |
| isputes with the affected users (e.g. sharing information about eBay's investiga | | |
| tion of a complaint of a user's violation of a policy with the reporting user). | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| eBay Affiliates | | |
| External service providers | | |
| Other eBay users | | |
| Law enforcement agencies, courts, government agencies or public authorities, int | | |
| ergovernmental or supranational bodies | | |
| Third parties who are involved in judicial proceedings | | |
| Participants in the eBay VeRO program - opens in new window or tab, PROACT progr | | |
| am, and other third parties in the event of an investigation for fraud, intellec | | |
| tual property infringement, retail crime, stolen goods, product piracy or other | | |
| unlawful activity | | |
| Payment service providers and partners | | |
| Third-party partners in furtherance of offering commercial financing opportuniti | | |
| es | | |
| Credit agencies or bureaus, data verification services, risk assessment vendors | | |
| and collections agencies (e.g. information about payment delays, payment default | | |
| s, or other irregularities that may be relevant to your credit report, or that w | | |
| e use to confirm your identity, model risk, establish credit limits, or collect | | |
| unpaid debts) | | |
| Other companies in the context of a company acquisition | | |
| Information about your right to object to processing based on our legitimate int | | |
| erests can be found below under 8. Rights as a data subject and, with regard to | | |
| the use of cookies and similar technologies, below under 9. Cookies & similar te | | |
| chnologies. | | |
| 5.5 With your consent, we process your personal data for the following purposes: | | |
| For users within the European Economic Area (EEA), Switzerland and the United Ki | | |
| ngdom: Advertising and content personalization, measurement and analytics, on an | | |
| d off our sites, as explained on our Advertising and related preferences page - | | |
| opens in new window or tab. | | |
| Communications with you via electronic mail (such as email or text message) or t | | |
| elephone, including communications by eBay Affiliates or by third parties, to of | | |
| fer you vouchers, discounts and special offers, unless these communications are | | |
| permitted without your consent under applicable law. We may engage third parties | | |
| to send marketing communications on our behalf. | | |
| Processing of your precise location data to provide location-based services. Ple | | |
| ase note that most mobile devices allow you to manage or disable the use of prec | | |
| ise location services for all applications in the settings menu. | | |
| For users within the European Economic Area (EEA): Storing your financial inform | | |
| ation (e.g. credit card and account numbers) for future transactions. | | |
| Provision of a single sign-on service allowing you to register or log in to thir | | |
| d-party services using your eBay sign-in credentials. | | |
| For sellers, processing of your biometric data to identify you and further preve | | |
| nt fraud and reduce other risks on our platform, and in connection with Know You | | |
| r Customer and similar compliance requirements. | | |
| Processing of your personal data on the basis of your consent, which you have gi | | |
| ven so that we or third parties can enable you to use certain services or make t | | |
| hem available to you. | | |
| You can find information about your right to withdraw your consent below under s | | |
| ection 8. Rights as a data subject and information with regard to the use of coo | | |
| kies and similar technologies below under section 9. Cookies & similar technolog | | |
| ies. | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| eBay Affiliates | | |
| External service providers | | |
| Third parties using our single sign-on service (as authorized by you in each sin | | |
| gle case) | | |
| Other third parties with whom we partner to offer you specific services (as desc | | |
| ribed at the collection of the respective user consent) | | |
| Third-party advertising partners such as Google, Meta, Microsoft, Pinterest, and | | |
| TikTok, as listed on our Advertising and related preferences page - opens in ne | | |
| w window or tab | | |
| 5.6 Data Sharing between eBay Affiliates | | |
| As set out above under "Personal data from other sources", we also receive acces | | |
| s to personal data about you from other eBay Affiliates. This enables us, in par | | |
| ticular, to provide you, with your consent as legally required, with information | | |
| about products and services, which we believe might interest you, and improve o | | |
| ur products, services, content, and advertising by analyzing your use of the ser | | |
| vices of eBay Affiliates, in particular through the matching of certain data (e. | | |
| g. cookie IDs). Furthermore, this allows us to better prevent, detect, mitigate | | |
| and investigate fraud, security incidents and other prohibited or unlawful activ | | |
| ities, including the assessment of corresponding risks. We will also grant acces | | |
| s to personal data about you to other eBay Affiliates for the aforementioned pur | | |
| poses. To the extent that other eBay Affiliates have access to your personal dat | | |
| a, they will follow practices that are at least as restrictive as the practices | | |
| described in this User Privacy Notice. | | |
| 5.7 Additional information regarding our payment services for sellers | | |
| With regard to our payment services for sellers in the EEA and Switzerland, we a | | |
| dditionally point out that eBay S.à r.l. is subject to professional secrecy, whi | | |
| ch requires special transparency with regard to the processing and, in particula | | |
| r, the transmission of your personal data. We therefore expressly draw your atte | | |
| ntion to the fact that eBay S.à r.l. may pass on your personal data to trustwort | | |
| hy third parties and business partners where necessary to provide our payment se | | |
| rvices for sellers, as described above in this Section 5 of the User Privacy Not | | |
| ice. This includes in particular the following third parties and business partne | | |
| rs: | | |
| Other payment service providers, including financial institutions | | |
| Companies offering financial products, analyses and scoring (e.g. credit agencie | | |
| s or bureaus) | | |
| Authorities, agencies and other governmental bodies (e.g. to combat fraud) | | |
| Auditors and other professional advisors | | |
| 5.8 Automated decision-making | | |
| We use technologies that are considered automated decision making or profiling. | | |
| We will not make any automated decisions about you that would significantly affe | | |
| ct you unless such a decision is necessary for entering into, or the performance | | |
| of, a contract with you, we have obtained your consent, or we are required by a | | |
| pplicable law to use such technology. You will find information on your right to | | |
| object to this processing of your data below under section 8. Rights as a data | | |
| subject. | | |
| 6. Cross-border data transfers | | |
| Some recipients of your personal data are located outside your jurisdiction or h | | |
| ave offices in jurisdictions where data protection laws may provide a different | | |
| level of protection than the laws in your jurisdiction. When transferring person | | |
| al data to such recipients, we provide appropriate safeguards. | | |
| Learn more about section 6 | | |
| 6.1 Data transfers to eBay Affiliates | | |
| The transmission of personal data between eBay Affiliates (e.g. to enable cross | | |
| border transactions and for other legally permitted purposes) is based on our wo | | |
| rldwide data protection principles, which are binding internal data protection r | | |
| egulations (Binding Corporate Rules, BCRs), or on the basis of other appropriate | | |
| safeguards (e.g. standard data protection clauses issued or approved by the Eur | | |
| opean Commission (2021/914/EU for transfers from the EEA). Through our Binding C | | |
| orporate Rules, eBay Affiliates undertake to protect your personal data and to c | | |
| omply with data protection obligations. Further information on our binding compa | | |
| ny-wide guidelines and our worldwide data protection principles can be found in | | |
| the eBay Privacy Center - opens in new window or tab. | | |
| 6.2 Other data transfers (from the EEA, UK or Switzerland to third countries) | | |
| We may transfer your personal data to recipients (see section 5. Purposes and le | | |
| gal bases for data processing and categories of recipients) who may be located a | | |
| nywhere in the world. We will only transfer your personal data from the European | | |
| Economic Area (EEA), United Kingdom or Switzerland to third countries, i.e. cou | | |
| ntries outside the EEA, on the basis of appropriate safeguards or if otherwise a | | |
| uthorized by applicable law. Third countries providing an adequate level of data | | |
| protection according to the European Commission currently include Andorra, Arge | | |
| ntina, Canada (for companies covered by the Personal Information Protection and | | |
| Electronic Documents Act), Switzerland (for transfers out of the EEA), the Faroe | | |
| Islands, Guernsey, the State of Israel, the Isle of Man, Japan, Jersey, New Zea | | |
| land, South Korea, the United Kingdom, the United States (Data Privacy Framework | | |
| ) and Uruguay. In other cases, eBay provides the necessary safeguards, e.g. thro | | |
| ugh the conclusion of data protection contracts adopted by the European Commissi | | |
| on (e.g. standard data protection clauses (2021/914/EU) with the recipients, or | | |
| through other measures provided for by law. Additional information regarding the | | |
| measures taken by us is available on request. We regularly re-evaluate the meas | | |
| ures taken to assess requirements deriving from new regulatory guidance and case | | |
| law. | | |
| 7. Storage duration and erasure | | |
| Your personal data will be stored by us and our service providers in accordance | | |
| with applicable data protection laws to the extent necessary for the processing | | |
| purposes set out in this User Privacy Notice (see section 5. Purposes and legal | | |
| bases for data processing and categories of recipients for more information on t | | |
| he processing purposes). Subsequently, we will delete your personal data in acco | | |
| rdance with our data retention and deletion policy or take steps to properly ren | | |
| der the data anonymous, unless we are legally obliged or permitted to keep your | | |
| personal data longer (e.g. for legal compliance, tax, accounting or auditing pur | | |
| poses, or to detect and prevent fraudulent or illegal activity on eBay). In Euro | | |
| pe, the retention periods are generally between 6 and 10 years (e.g. for contrac | | |
| ts, notifications and business letters). As far as legally permissible or requir | | |
| ed, we restrict the processing of your data instead of deleting it (e.g. by rest | | |
| ricting access to it). This applies in particular to cases where we may still ne | | |
| ed the data for the execution of the contract or for the assertion of or defense | | |
| against legal claims, or where such retention is otherwise required or permitte | | |
| d by law. In these cases, the duration of the restriction of processing depends | | |
| on the respective statutory limitation or retention periods. The data will be de | | |
| leted after the relevant limitation or retention periods have expired. | | |
| Learn more about section 7 | | |
| The specific retention periods for personal data are documented in our regional | | |
| data retention guidelines. How long we retain personal data may vary depending o | | |
| n the Services we provide and our legal obligations under applicable national la | | |
| w. The following factors typically affect the retention period: | | |
| Necessity for the provision of our Services | | |
| This includes such things as executing the User Agreement and Payments Terms of | | |
| Use - opens in new window or tab with you, maintaining and improving the perform | | |
| ance of our products, keeping our systems secure, and maintaining appropriate bu | | |
| siness and financial records. Most of our retention periods are determined on th | | |
| e basis of this general rule. | | |
| Consent-based processing of personal data | | |
| If we process personal data on the basis of consent (including consent to the ex | | |
| tended storage), we store the data for as long as necessary in order to process | | |
| it according to your consent. | | |
| Statutory, contractual or other similar obligations | | |
| Corresponding storage obligations may arise, for example, from laws or official | | |
| orders. It may also be necessary to store personal data with regard to pending o | | |
| r future legal disputes. Personal data contained in contracts, notifications and | | |
| business letters may be subject to statutory storage obligations depending on n | | |
| ational law. | | |
| 8. Rights as a data subject | | |
| Subject to possible restrictions under national law, as a data subject, you have | | |
| the right to access, rectification, erasure, restriction of processing and data | | |
| portability with regard to your personal data. In addition, you can withdraw yo | | |
| ur consent and object to our processing of your personal data on the basis of ou | | |
| r legitimate interests. You can also lodge a complaint with a supervisory author | | |
| ity. | | |
| Learn more about section 8 | | |
| Your rights in detail: | | |
| Where we rely on consent you can withdraw your consent to the processing of your | | |
| personal data by us at any time. As a result, we may no longer process your per | | |
| sonal data based on this consent in the future. The withdrawal of consent has no | | |
| effect on the lawfulness of processing based on consent before its withdrawal. | | |
| You have the right to obtain access to your personal data that is being processe | | |
| d by us. In particular, you may request information on the purposes of the proce | | |
| ssing, the categories of personal data concerned, the categories of recipients t | | |
| o whom the personal data have been or will be disclosed, where possible the envi | | |
| saged period for which the personal data will be stored or the criteria used to | | |
| determine that period, the existence of the right to request rectification or er | | |
| asure of personal data or restriction of processing of personal data or to objec | | |
| t to such processing, the right to lodge a complaint with a supervisory authorit | | |
| y, any available information as to the personal data's source (where they are no | | |
| t collected from you), the existence of automated decision-making, including pro | | |
| filing and, where appropriate, meaningful information on its details. Your right | | |
| to access shall not adversely affect the rights and freedoms of others. Your ri | | |
| ght to access may be limited by national law. | | |
| You have the right to obtain from us without undue delay the rectification of in | | |
| accurate personal data concerning you. Taking into account the purposes of the p | | |
| rocessing, you have the right to have incomplete personal data completed, includ | | |
| ing by means of providing a supplementary statement. | | |
| You have the right to obtain from us the erasure of personal data concerning you | | |
| under certain conditions (e.g. when the personal data are no longer necessary i | | |
| n relation to the purposes for which they were processed or when they are no lon | | |
| ger required for overriding legitimate grounds, such as the detection/prevention | | |
| of fraud), unless processing is necessary for exercising the right of freedom o | | |
| f expression and information, for compliance with a legal obligation, for reason | | |
| s of public interest or for the establishment, exercise or defense of legal clai | | |
| ms. The right to erasure may be limited by national law. Please note that it is | | |
| not possible to erase data from the blockchain. Please see section 11. Other imp | | |
| ortant information regarding data protection for further information. | | |
| You have the right to request that we restrict the processing of your personal d | | |
| ata to the extent that | | |
| the accuracy of the data is disputed by you, | | |
| the processing is unlawful, but you oppose the erasure of the personal data, | | |
| we no longer need the data, but you need it to assert, exercise or defend legal | | |
| claims or | | |
| you have objected to the processing. | | |
| You have the right to receive the personal data concerning you, which you have p | | |
| rovided to us, in a structured, commonly used and machine-readable format and ha | | |
| ve the right to transmit those data to another controller ("right to data portab | | |
| ility"). | | |
| You have the right to lodge a complaint with a supervisory authority. For exampl | | |
| e, you can contact the supervisory authority of your usual place of residence, y | | |
| our place of work or the registered office of the controller. | | |
| If your personal data is processed on the basis of our legitimate interests, you | | |
| have the right to object to the processing of your personal data on grounds rel | | |
| ating to your particular situation. This also applies to profiling. If your pers | | |
| onal data is processed by us for direct marketing purposes, you have the right t | | |
| o object at any time to the processing of your personal data for such marketing, | | |
| which includes profiling to the extent that it is related to such direct market | | |
| ing. | | |
| Exercising your rights and managing your settings | | |
| You can exercise your rights as a data subject via our Privacy Contact page - op | | |
| ens in new window or tab. In addition, you are of course free to contact the eBa | | |
| y Privacy Team or the controller who is responsible for the processing of your p | | |
| ersonal data at any time (for further information, see section 2. Controller abo | | |
| ve). You can find all necessary information and contact details - opens in new w | | |
| indow or tab in our eBay Privacy Center - opens in new window or tab. | | |
| The exercise of the above data subjects' rights (e.g. right to access or erasure | | |
| ) is generally free of charge. Where requests are manifestly unfounded or excess | | |
| ive, in particular because of their repetitive character, we may charge an appro | | |
| priate fee (at most our actual costs), in accordance with the applicable statuto | | |
| ry regulations, or refuse to process the application. | | |
| Managing your communication and other preferences | | |
| If you would like to change your preferences regarding eBay communications (incl | | |
| uding marketing communications), you can do so at any time through your account | | |
| in My eBay under "Communication Preferences". If you no longer wish to receive e | | |
| mail marketing communications from us, you can also unsubscribe by clicking on t | | |
| he link in the footer of the email you received. For technical reasons, the impl | | |
| ementation may take a few days. For information on how to manage your cookies an | | |
| d similar technologies preferences, see the next section 9. Cookies & similar te | | |
| chnologies. | | |
| 9. Cookies & similar technologies | | |
| When you use our Services, we and authorized third parties make use of cookies a | | |
| nd similar technologies (which we will refer to collectively as "cookies") to pr | | |
| ovide you with a better, faster and safer user experience or to show you persona | | |
| lized advertising. You can find detailed information about the use of cookies an | | |
| d similar technologies and your choices in our User Cookie Notice. | | |
| Learn more about section 9 | | |
| The cookies and similar technologies used in connection with the Services have d | | |
| ifferent functions: | | |
| They may be technically necessary for the provision of our Services | | |
| They help us optimize our Services technically (e.g. monitoring of error message | | |
| s and loading times) | | |
| They help us improve your user experience (e.g. save font size and form data ent | | |
| ered) | | |
| They allow us to show you more relevant advertisements | | |
| We use cookies and similar technologies that remain on your device only as long | | |
| as your browser is active (session cookies), as well as cookies and similar tech | | |
| nologies that remain on your device longer (persistent cookies). We take appropr | | |
| iate security measures to prevent unauthorized access to our cookies and similar | | |
| technologies. | | |
| Your choices regarding cookies and similar technologies | | |
| Please see our User Cookie Notice for more information and your choices with res | | |
| pect to cookies and similar technologies, or go directly to Advertising and rela | | |
| ted preferences - opens in new window or tab (users in the EEA, Switzerland and | | |
| the United Kingdom) or AdChoice - eBay Advertising Preferences - opens in new wi | | |
| ndow or tab (all users) to manage your preferences. | | |
| You are also free to disable the use of cookies and similar technologies if this | | |
| is supported by your device. You can manage your cookie settings in your browse | | |
| r or device settings. | | |
| If you decide not to allow third parties to process your personal data for adver | | |
| tising purposes via cookies (and similar technologies), this does not mean that | | |
| we will not show you advertisements. It simply means that these advertisements w | | |
| ill not be personalized for you using cookies or similar technologies. | | |
| 10. Data security | | |
| We protect your personal data through technical and organizational security meas | | |
| ures to minimize risks associated with data loss, misuse, unauthorized access an | | |
| d unauthorized disclosure and alteration. To this end we use network security se | | |
| rvices and data encryption, for example, as well as physical access restrictions | | |
| for our data centers and logical access controls for data and systems access. Y | | |
| ou can find further information on our data security in our Security Center - op | | |
| ens in new window or tab. | | |
| 11. Other important information regarding data protection | | |
| This section contains important additional information about the protection of p | | |
| ersonal data in connection with the use of our Services, including whether you a | | |
| re required to provide personal data. | | |
| Learn more about section 11 | | |
| What happens when you share your personal data on our sites or applications? | | |
| Other users have access to the information you share on eBay or disclose to othe | | |
| r users. For example, other users can see your bids, purchases, items for sale, | | |
| saved interests, sellers and searches, storefronts, feedback, ratings, product r | | |
| eviews and associated comments. Other users can also see any information you cho | | |
| ose to share in your profile. | | |
| When you use our Services, your public username may be displayed and available t | | |
| o the public and associated with all of your public eBay activity. Notices sent | | |
| to other users about suspicious activity and notice violations on our sites may | | |
| refer to your public username and specific items. Accordingly, if you use a user | | |
| name that allows others to identify you, these others may be able to identify yo | | |
| ur eBay activities. | | |
| To help protect your personal data, we allow only limited access to other users' | | |
| contact, shipping and financial information as necessary to facilitate your tra | | |
| nsactions and collect payments. However, when users are involved in a transactio | | |
| n, they have access to each other's name, username, (alias) email address and ot | | |
| her contact and shipping information. For example, we may allow users to exchang | | |
| e telephone numbers in order to contact each other prior to completing a transac | | |
| tion (e.g. a seller may opt to share their telephone number with a buyer so that | | |
| the buyer may call with questions about a listed item). In this case, sellers a | | |
| re prohibited from using a buyer's telephone number for other purposes (e.g. com | | |
| pleting a transaction off eBay or adding the buyer to a marketing list). | | |
| Use of our Services through third-party applications | | |
| If you use our Services from within a third-party application, that application | | |
| may also collect your data in accordance with their separate privacy policies. W | | |
| hen accessing our Services from a web browser within a third-party application ( | | |
| e.g. Facebook's in-app browser), you should also review that application's priva | | |
| cy policy for information about the application's processing of your personal da | | |
| ta. | | |
| Your responsibilities over transactional information you receive through eBay | | |
| When you complete a transaction with another user (or a transaction has been can | | |
| celed, failed, or subsequently invalidated), we will provide you with the other | | |
| user's personal data (such as name, username, (alias) email address, contact inf | | |
| ormation, shipping and billing information, or return address). Independent from | | |
| us, you are the controller of such data and responsible for any processing that | | |
| you perform after we have shared this data with you, including compliance with | | |
| any limitations imposed by this User Privacy Notice and our User Agreement. | | |
| Unless you act for purely personal purposes, we recommend that you explain your | | |
| data processing activities in your own privacy notice and protect the privacy of | | |
| other users. As a seller, you must in any case comply with the applicable data | | |
| protection laws and in particular protect the rights of other users as data subj | | |
| ects, e.g. give them the opportunity to access the personal data collected by yo | | |
| u and demand that it be erased. | | |
| You may only use the personal data that you have access to for eBay transaction- | | |
| related purposes, or for other Services offered through eBay (such as shipping, | | |
| fraud complaints, and member-to-member communications), and for purposes express | | |
| ly consented by the user to whom the data relates. Using personal data of other | | |
| users that you have access to for any other purpose, such as adding them to a ma | | |
| iling list without their express consent, constitutes a violation of our User Ag | | |
| reement. | | |
| Personal data relating to third parties | | |
| If you provide us with personal data relating to another person, you must obtain | | |
| the consent of this person or the disclosure of the data to us must be otherwis | | |
| e legally permissible. You must inform the other person of how we process person | | |
| al data in accordance with our User Privacy Notice. | | |
| Filtering of messages sent via our messaging tools | | |
| All messages sent via our messaging tools (including chat messages and emails se | | |
| nt to eBay alias email addresses) are first received by us and then forwarded to | | |
| the recipient. All messages are automatically filtered according to certain cri | | |
| teria. If necessary, conspicuous messages are checked manually by our customer s | | |
| ervice. In the event of a violation of our User Agreement (including any of our | | |
| rules and policies), we reserve the right to block the transmission of the messa | | |
| ge and to restrict the purchase and sales functions of your eBay account or to b | | |
| lock your eBay account. | | |
| This is to protect our legitimate interests such as protecting against fraudulen | | |
| t or suspicious activities (e.g. spam, viruses, phishing, or other illegal activ | | |
| ities) or enforcing our User Agreement and our other rules and policies (e.g. il | | |
| legal and other prohibited content), including but not limited to enforcing the | | |
| prohibition of purchases and sales outside of eBay. | | |
| Are you obliged to provide your personal data to us? | | |
| Some of the personal data that you provide to us (e.g. data by which we can iden | | |
| tify you) are required to enter into the User Agreement and the Payments Terms o | | |
| f Use - opens in new window or tab and/or to comply with legal obligations. For | | |
| example, under the Payments Terms of Use - opens in new window or tab you must p | | |
| rovide us with certain identification information including legal name, date of | | |
| birth, and tax identification number or social security number so that we may fu | | |
| lfill our legal "Know Your Customer" (KYC) obligations. As described in our User | | |
| Privacy Notice and in the Payments Terms of Use - opens in new window or tab, w | | |
| e may share this data with other eBay Affiliates in order to facilitate transact | | |
| ions and with service providers, including payment processors, credit agencies a | | |
| nd bureaus. Although the provision of any other personal data (e.g. address and | | |
| shipping data) is voluntary, it may be necessary for the use of our Services, su | | |
| ch as bidding, purchase and sales data to complete a transaction. | | |
| Children's Privacy | | |
| Our services are not intended for the use by children. We do not knowingly colle | | |
| ct personal data from users who are considered children under applicable nationa | | |
| l laws. Under our User Agreement, children are not permitted to use our Services | | |
| . | | |
| Staying Signed in | | |
| When you sign into your account on our Services, we give you the option to stay | | |
| signed into your account for a certain amount of time. If you are using a public | | |
| or shared computer, we encourage you to decline. You or any other user of the c | | |
| omputer/browser you signed in on will be able to view and access most parts of y | | |
| our account and take certain specific actions during this signed in period witho | | |
| ut any further authorization. The specific actions and account activities that y | | |
| ou or any other user of this computer/browser may take include: | | |
| Bid, buy or make an offer on an item | | |
| Check out or add items to your cart | | |
| Purchase an item with PayPal using Faster Checkout (if enabled in your account) | | |
| View the activity header | | |
| View the My eBay page | | |
| View or edit the Watchlist or order details | | |
| View the profile page | | |
| Send member-to-member messages | | |
| Conduct after-sale activities, like leaving feedback, canceling orders, requesti | | |
| ng returns or submitting claims | | |
| If you attempt to change your password or username, update any other account inf | | |
| ormation or attempt other account activity beyond those listed above, you may be | | |
| required to enter your password. | | |
| You can typically end your signed in session by either signing out and/or cleari | | |
| ng your cookies. If you have certain browser privacy settings enabled, simply cl | | |
| osing your browser may also end your signed in session. If you are using a publi | | |
| c or shared computer, you should sign out and/or clear your cookies when you are | | |
| done using our Services to protect your account and your personal data. | | |
| Blockchain and Controllership | | |
| Certain features in our marketplace may enable tokens, smart contracts, and/or o | | |
| ther digital assets (e.g. immutable tokens for eBay Authenticity Certificates) t | | |
| o be deployed to a public blockchain with your separate agreement to certain ter | | |
| ms and conditions. Please note that notwithstanding other provisions in this Use | | |
| r Privacy Notice addressing data controllership, the blockchain is an inherently | | |
| public and decentralized infrastructure that cannot be controlled by any one pe | | |
| rson or group and is therefore outside of our ability to control. For example, d | | |
| etails of blockchain-based transactions are immutable and cannot be deleted by a | | |
| ny one person or group. | | |
| To the extent that certain Services involve personal data processed on eBay webs | | |
| ites or applications such as through account or wallet registration, customer se | | |
| rvice interactions, or marketing activities, one of the eBay Affiliates is respo | | |
| nsible for the processing of your personal data depending on the region in which | | |
| you reside (see section 2. Controller above). Such eBay Affiliate is also the c | | |
| ontroller for its independent activities involving your personal data on the blo | | |
| ckchain to verify and manage risk involving digital wallets or to enable feature | | |
| s for brands, collectors, sellers, traders, or such eBay Affiliate for user enga | | |
| gement or marketing purposes. By contrast, neither eBay Inc. nor an eBay Affilia | | |
| te is the controller for activities you choose to conduct via the blockchain, pu | | |
| blicly visible digital wallets, or other decentralized networks (e.g. which allo | | |
| w you to engage in transactions on public blockchains and which inherently invol | | |
| ve personal data placed on the public blockchain ledger). In addition, we may en | | |
| gage third-party partners who may act as independent data controllers to assist | | |
| to facilitate transactions you request, and your interactions with that third-pa | | |
| rty partner as an independent data controller are governed by the applicable ter | | |
| ms of service and privacy policy of that third party. | | |
| 12. eBay and AI | | |
| Responsible AI | | |
| We are committed to developing and using artificial intelligence (AI) responsibl | | |
| y, ensuring that we use AI to enhance the eBay experience and respect the needs | | |
| of the entire eBay community. To achieve this, we have invested in a robust Resp | | |
| onsible AI (RAI) approach at eBay which leverages the RAI principles set out in | | |
| our RAI Policy - opens in new window or tab. These principles direct the develop | | |
| ment, deployment, and use of AI at eBay. | | |
| Use of AI | | |
| We may use AI-powered tools and products for various purposes, including: | | |
| To improve and enhance our Services. | | |
| To offer you new or enhanced features and products (such as AI-powered listing g | | |
| eneration, image background enhancement, and AI assistants). | | |
| To make information about listings and services more accessible, such as by offe | | |
| ring AI-generated summaries of product reviews. | | |
| To offer you a more customized and personalized experience. | | |
| To provide you with enhanced customer service, for example, to bring real-time a | | |
| nswers to chat, to analyze customer service interactions to improve their qualit | | |
| y or to better understand customer pain points, and to help respond to customer | | |
| queries. | | |
| To support fraud detection, and compliance checks, and to detect suspicious acti | | |
| vity on our properties. | | |
| To analyze data for specific patterns (e.g. for market research purposes). | | |
| To support us in our day-to-day work (e.g. to create summaries, to translate tex | | |
| t or to generate images). | | |
| AI-powered tools and products may involve personal data processing, but this is | | |
| not necessarily the case. We use both our own AI models and third-party AI model | | |
| s and systems to deliver AI-powered tools and products. If our use of AI involve | | |
| s the processing of personal data, we rely on the legal bases set out in Section | | |
| 5. Purposes and legal bases for data processing and categories of recipients ab | | |
| ove for the purposes mentioned therein. If we use any AI system that interacts d | | |
| irectly with you, we will let you know. | | |
| AI development and training | | |
| Where permitted under applicable law, we use personal data collected from our us | | |
| ers to train, test, validate, and align our own AI models as well as third-party | | |
| AI models and systems that we use for the purposes outlined in this User Privac | | |
| y Notice. This may include the personal data set out in Section 4. What personal | | |
| data we collect and process. We may combine personal data from our users with d | | |
| ata from external sources (e.g. from publicly available sources). The use of per | | |
| sonal data for AI development and training is based on our legitimate interest t | | |
| o achieve the objectives outlined under "Use of AI" above. | | |
| When training, testing, validating, and aligning AI models, we take appropriate | | |
| steps to mitigate potential privacy impacts (e.g. through filtering, data maskin | | |
| g, differential privacy techniques). Where applicable, our steps are based on da | | |
| ta protection impact assessments and the legitimate interest assessment that we | | |
| carry out. These take into account the purpose of the model, the need and suitab | | |
| ility of certain training data, as well as measures that can be reasonably taken | | |
| during training and thereafter. | | |
| AI-related individual rights | | |
| You have rights with regard to your personal data. See Section 8. Rights as a da | | |
| ta subject above for more details. Your rights also include the right to object | | |
| - opens in new window or tab to our processing of your personal data for AI deve | | |
| lopment and training purposes. | | |
| 13. Regional and State Privacy Disclosures | | |
| For additional regional disclosures for residents of certain U.S. states, includ | | |
| ing California, please review our State Privacy Disclosures - opens in new windo | | |
| w or tab page. For U.S. sellers (including those in California, Nevada, North Da | | |
| kota, and Vermont), please follow the link to eBay Commerce Inc.'s U.S. Consumer | | |
| Privacy Notice - opens in new window or tab. For additional disclosures for spe | | |
| cific regions or countries, including Brazil, mainland of People's Republic of C | | |
| hina, and the United Kingdom, please review our Regional Privacy Disclosures - o | | |
| pens in new window or tab page. | | |
| Previous User Privacy Notice | | |
| Previous User Privacy Notice (effective April 8, 2024 to April 20, 2025) | | |
| 1. Scope and updates of this User Privacy Notice | | |
| This User Privacy Notice applies to your use of this website and all eBay applic | | |
| ations, services (including payment services), products and tools (collectively | | |
| the "Services") provided by eBay Inc. or its affiliates (eBay Inc. and the compa | | |
| nies it directly or indirectly controls are referred to as "eBay Affiliates"). T | | |
| his User Privacy Notice applies regardless of how you access or use these Servic | | |
| es, including access via mobile devices and apps. For additional regional and st | | |
| ate disclosures, please see section 12. Regional and State Privacy Disclosures b | | |
| elow. | | |
| Learn more about section 1 | | |
| This User Privacy Notice also applies if reference is made to it via a link or i | | |
| n a similar manner, e.g. on websites of partners on which Services from eBay are | | |
| offered. | | |
| We may change this User Privacy Notice at any time by posting the revised User P | | |
| rivacy Notice on this website and indicating the effective date of the revised U | | |
| ser Privacy Notice. You will be notified of any material changes to this User Pr | | |
| ivacy Notice via My Messages in My eBay and/or by email. | | |
| 2. Controller | | |
| Which eBay Affiliate is responsible for the collection and processing of your pe | | |
| rsonal data in connection with the provision of the Services depends on how you | | |
| use our Services. | | |
| 2.1 Use of the Services (except payment services for sellers) | | |
| Depending on the region in which you reside, one of the following eBay Affiliate | | |
| s is responsible for the collection and processing of your personal data in conn | | |
| ection with the provision of our Services (except payment services for sellers). | | |
| Your region of residence is determined based on your account registration addre | | |
| ss (as a registered user) or your location (when not registered): | | |
| USA: eBay Inc., 2025 Hamilton Avenue, San Jose, CA 95125, USA | | |
| Canada: eBay Canada Limited, 240 Richmond Street West, 2nd Floor Suite 02-100 To | | |
| ronto, Ontario, M5V 1V6, Canada | | |
| EU: eBay GmbH, Albert-Einstein-Ring 2-6, 14532 Kleinmachnow, Germany | | |
| United Kingdom: eBay (UK) Limited, 1 More London Place, London, SE1 2AF, United | | |
| Kingdom | | |
| India: eBay Singapore Services Private Limited, 1 Raffles Quay, #18- 00, Singapo | | |
| re 048583 | | |
| For all other countries: eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Ber | | |
| n, Switzerland | | |
| 2.2 Use of the payment services for sellers | | |
| Depending on the region in which you reside or where your payments are processed | | |
| , the following eBay Affiliates are responsible for the collection and processin | | |
| g of your personal data in connection with the provision of our payment services | | |
| to you as a seller: | | |
| USA: eBay Commerce Inc., 2065 Hamilton Ave., San Jose, CA 95125, USA | | |
| EEA/CH: eBay S.à r.l., 22-24 Boulevard Royal, L-2449 Luxembourg | | |
| UK: eBay Commerce UK Ltd., 1 More London Place, London SE1 2AF, United Kingdom | | |
| Canada: eBay Commerce Canada Limited, 44 Chipman Hill, Suite 1000, Saint John NB | | |
| E2L 2A9, Canada | | |
| Australia: eBay Commerce Australia Pty. Ltd., Level 18, 1 York Street, Sydney NS | | |
| W 2000, Australia | | |
| For all other countries: eBay Commerce Inc., 2065 Hamilton Ave., San Jose, CA 95 | | |
| 125, USA | | |
| As described in our Payments Terms of Use - opens in new window or tab, your per | | |
| sonal data may be processed by one or more of these entities depending on your l | | |
| ocation and the eBay website on which a user completes a transaction with you. | | |
| 3. Data protection officer and contact | | |
| We have appointed data protection officers in several countries to oversee the p | | |
| rotection of your personal data. You will find the contact details of your data | | |
| protection officer in the list of our data protection officers - opens in new wi | | |
| ndow or tab in our eBay Privacy Center - opens in new window or tab. | | |
| Furthermore, if you have any questions or complaints regarding this User Privacy | | |
| Notice, our global data protection principles (see section 6.1 Data transfers t | | |
| o eBay Affiliates under section 6. Cross-border data transfers below) or our han | | |
| dling of personal data, you can contact the eBay Privacy Team or the controller | | |
| who is responsible for the processing of your personal data at any time (for fur | | |
| ther information, see section 2. Controller above). This applies regardless of w | | |
| hether we have appointed a data protection officer in your country. You can find | | |
| all necessary information and contact details - opens in new window or tab in o | | |
| ur eBay Privacy Center - opens in new window or tab. | | |
| 4. What personal data we collect and process | | |
| We collect your personal data when you use our Services, create a new eBay accou | | |
| nt, provide us with information via a web form, add or update information in you | | |
| r eBay account, participate in online community discussions or otherwise interac | | |
| t with us. We also collect personal data from other sources (such as other eBay | | |
| Affiliates, credit agencies or bureaus, and data providers). | | |
| Learn more about section 4 | | |
| In total, we collect the following personal data: | | |
| 4.1 Personal data you provide when using our Services or creating an eBay accoun | | |
| t | | |
| Data that identifies you, such as your name, address, telephone numbers, email a | | |
| ddresses, username or tax identification number that you provide when setting up | | |
| your eBay account or at a later date. | | |
| If you use our Services as a seller, additional identification data, such as, go | | |
| vernment-issued ID (e.g. social security number), date of birth, tax identificat | | |
| ion numbers (such as VAT identification number), business registration numbers, | | |
| identification documents and information contained on IDs, selfie photos, and ot | | |
| her information (such as bank account number) that you provide when using our pa | | |
| yment and other services as a seller. | | |
| Data regarding bids, purchases, or sales that you provide in a transaction. | | |
| Content that you share with other users through our messaging tools (see Filteri | | |
| ng of messages sent via our messaging tools under section 11. Other important in | | |
| formation regarding data protection for more information). | | |
| Financial information (e.g. credit card and account numbers, transaction details | | |
| , and form of payment). | | |
| Shipping, billing, and other information you provide, as well as information req | | |
| uired for customs clearance (such as tax identification numbers or other identif | | |
| ication numbers) and relevant shipping information (such as shipment numbers and | | |
| tracking information) if shipped through one of our programs. | | |
| In some cases: age, gender, country of birth, nationality, country of residence, | | |
| employment status, family status, interests and preferences. | | |
| When you submit a report to eBay: Data that identifies you, such as your name an | | |
| d email address, and additional information that you provide with your report. | | |
| You may provide us with additional information through a web form or by updating | | |
| or adding information to your eBay account, by participating in community discu | | |
| ssions, member chats, surveys, inquiries, dispute resolution, customer service c | | |
| alls recorded with your consent, or if you contact us for any other reason regar | | |
| ding our Services. | | |
| Other data that we are required or entitled by applicable law to collect and pro | | |
| cess and that we need for your authentication or identification, or for the veri | | |
| fication of the data we collect. | | |
| 4.2 Personal data we collect automatically when you use our Services or create a | | |
| n eBay account | | |
| Data that is generated as part of one of your transactions (e.g. as relating to | | |
| bids, purchases, sales, fees) or that is linked to your eBay account as a result | | |
| of a transaction in which you are involved, such as transaction amounts, time a | | |
| nd location of transactions and form of payment or payout method. | | |
| Data that is generated through your other actions when you use our Services and | | |
| which is linked to your eBay account (e.g. eBay account numbers, your currency p | | |
| reference, when you place items in your shopping cart, place items on the watchl | | |
| ist, save sellers, searches or interests, follow users, or seek to use the servi | | |
| ces of third-party partners for payments or otherwise). | | |
| Data regarding all other interactions with our Services, your advertising prefer | | |
| ences, and your communications with us. | | |
| Location data, including your general location data (e.g. IP address) and, with | | |
| your permission, the precise location data of your mobile device. Please note th | | |
| at for most mobile devices, you can manage or disable the use of precise locatio | | |
| n services for all applications in the settings menu of your mobile device. | | |
| Certain metadata recording the settings of your camera included in images of ite | | |
| ms you upload for sale. | | |
| Computer and connection information, such as statistics regarding your use of ou | | |
| r Services, information on data traffic to and from websites, referral URL, info | | |
| rmation on advertisements, your IP address, your access times including accessed | | |
| pages within our Services, your language settings and your weblog information. | | |
| 4.3 Personal data we collect in connection with the use of cookies and similar t | | |
| echnologies | | |
| We use cookies and similar technologies to collect data in connection with our S | | |
| ervices. We collect this data from the devices (including mobile devices) with w | | |
| hich you use our Services. The data collected includes the following usage- and | | |
| device-related information: | | |
| Data about the pages you visit, the access time, frequency and duration of visit | | |
| s, the links on which you click and other actions you take as part of your use o | | |
| f our Services and in advertising and email content. | | |
| Data about your activities and interactions with our advertising partners includ | | |
| ing data about the advertisements you were shown, how often they were shown, whe | | |
| n and where they were shown, and whether you took any action, such as clicking o | | |
| n an advertisement or making a purchase. | | |
| The user segment or category into which you as a user fall, for example: female, | | |
| 20-49 years old, interested in sneakers. | | |
| Model or device type, operating system and version, browser type and settings, d | | |
| evice ID or individual device identifier, advertisement ID, individual device to | | |
| ken, and cookie-related data (e.g. cookie ID). | | |
| The IP address from which your device accesses our Services. | | |
| Location data, including your general location data (e.g. IP address) and, with | | |
| your permission, the precise location data of your mobile device. Please note th | | |
| at most mobile devices allow you to manage or disable the use of precise locatio | | |
| n services for all applications in the settings menu. | | |
| For more information about our use of these technologies and your choices, see s | | |
| ection 9. Cookies & similar technologies. | | |
| 4.4 Personal data from other sources | | |
| We also collect personal data about you from other sources and from third partie | | |
| s to the extent permitted by applicable law. In particular, this includes the fo | | |
| llowing data: | | |
| Data from public sources (e.g. public sanctions lists) or that is publicly avail | | |
| able online. | | |
| Data from credit agencies or bureaus (e.g. credit reports/checks, identity confi | | |
| rmation, data for risk modeling and setting of credit limits). For additional re | | |
| gional and state-specific information, please see section 12. Regional and State | | |
| Privacy Disclosures below. | | |
| Data from data providers (e.g. "Know Your Customer"/identity verification, demog | | |
| raphic, interest-based and online advertising related data). | | |
| With regard to our payment services for sellers: data from government or other s | | |
| ources concerning any previous convictions of the respective seller, to the exte | | |
| nt permitted by applicable law. | | |
| We combine or connect the personal data we collect from you with data from these | | |
| other sources. Where personal data is disclosed to us by third parties, we take | | |
| steps to ensure that these third parties are legally permitted to disclose your | | |
| personal data to us. We also receive access to personal data about you from eBa | | |
| y Affiliates. | | |
| 4.5 Social network data you share with us | | |
| We allow you to use providers of single sign-on services (such as Google, Facebo | | |
| ok, or Apple) with whom you already have an account to create an eBay account or | | |
| to link your eBay account to such single sign-on services. You can determine th | | |
| e personal data that we can access when authorizing the connection with the sing | | |
| le sign-on service. | | |
| We allow you to share personal data with social networks (such as Facebook) or t | | |
| o link your eBay account to a social network. These social networks may automati | | |
| cally provide us with access to certain personal data they have stored about you | | |
| (e.g. content you have viewed or enjoyed, information about the advertisements | | |
| you have been shown or clicked on, etc.). You can determine the personal data th | | |
| at we can access through the privacy settings of each social network. | | |
| We may also use plug-ins or other technologies from various social networks. If | | |
| you click on a link displayed through a social network plug-in, you voluntarily | | |
| connect to that social network. | | |
| 5. Purposes and legal basis for data processing and categories of recipients | | |
| We process your personal data for various purposes and based on several differen | | |
| t legal bases that allow this processing. For example, we process your personal | | |
| data to provide and improve our Services, to provide you with a personalized use | | |
| r experience on this website, to contact you about your eBay account and our Ser | | |
| vices, to provide customer service, to provide you with personalized advertising | | |
| and marketing communications, and to detect, prevent, mitigate and investigate | | |
| fraudulent or illegal activity. We also share your information with third partie | | |
| s, including service providers acting on our behalf, for these purposes. In addi | | |
| tion, we may share your personal data among eBay Affiliates in order to fulfill | | |
| our contract with you under the User Agreement and, if applicable, the Payments | | |
| Terms of Use - opens in new window or tab. | | |
| Learn more about section 5 | | |
| Below you will find a summary of the purposes for which we process your personal | | |
| data, including the categories of recipients to whom we transmit personal data | | |
| for the purposes stated, sorted by our legal basis for this processing or sharin | | |
| g: | | |
| 5.1 We process your personal data in order to fulfill our contract with you and | | |
| to provide you with our Services as well as for the execution of the transaction | | |
| between seller and buyer. This includes the following purposes: | | |
| Processing of data relating to you or your company for the purpose of entering i | | |
| nto a contract with you and executing it. | | |
| Provision of our Services, including but not limited to enabling and performing | | |
| transactions with other users (including the display and transmission of your pe | | |
| rsonal data to other users where necessary to perform the transaction, including | | |
| in cases of terminated, failed or subsequently voided transactions, e.g. by sha | | |
| ring your return address so a buyer may return an item), displaying your transac | | |
| tion and feedback history to you, providing and enhancing features such as payme | | |
| nt processing, ratings, authentication services and eBay account management, pro | | |
| viding other services you may use (as described in connection with such services | | |
| ), and ensuring the functionality of our Services. In connection with the provis | | |
| ion of our Services, we will send you notifications relating to the execution of | | |
| transactions and the use of our Services in accordance with the communication p | | |
| references in your eBay account. | | |
| Enabling the delivery of purchased items by logistics/shipping service providers | | |
| including notifications in connection with the delivery (such as tracking infor | | |
| mation), the latter to the extent permitted by applicable law without your conse | | |
| nt. | | |
| Provision of our payment services in accordance with the Payments Terms of Use - | | |
| opens in new window or tab. | | |
| Providing general customer support including the solution of problems with your | | |
| eBay account, arbitration of disputes, providing other services within the scope | | |
| of customer service as well as enforcement of fee claims. For these purposes, w | | |
| e may contact you via notification in My eBay, email, telephone, SMS, push notif | | |
| ication on your mobile device or by mail. If we contact you by telephone, in ord | | |
| er to ensure efficiency, we may use automatically dialed calls with tape announc | | |
| ements or automated text messages in accordance with our User Agreement and Paym | | |
| ents Terms of Use - opens in new window or tab, to the extent permitted by appli | | |
| cable law. | | |
| Processing of general location data (such as IP address or postal code) in order | | |
| to provide you with location-based services (such as radius search and other co | | |
| ntent that is personalized on the basis of your general location data). | | |
| Enforcement of our User Agreement, Payments Terms of Use - opens in new window o | | |
| r tab, this User Privacy Notice and other rules and policies. | | |
| Publication and promotion of your listings and related content on the websites o | | |
| r in the applications, services and tools of eBay Affiliates or cooperating thir | | |
| d-party operators of websites, applications, services and tools. When we share t | | |
| he content of your listings and any related personal data with third parties, we | | |
| do so only on the basis of an agreement that limits the use of such personal da | | |
| ta by the third party to the purposes necessary to fulfill its contractual oblig | | |
| ations to us. Third-party providers are contractually obliged to take appropriat | | |
| e security measures with regard to this data. Third-party providers are strictly | | |
| forbidden to pass on personal data contained in your listings to other third pa | | |
| rties. In case of data transmissions to eBay Affiliates, such restrictions resul | | |
| t from our Binding Corporate Rules (see section 6.1 Data transfers to eBay Affil | | |
| iates under section 6. Cross-border data transfers below). | | |
| Enabling events for which you register (including handling the registration proc | | |
| ess and sending necessary information in the context of the event). | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| Other eBay users | | |
| eBay Affiliates | | |
| External service providers, authentication partners, physical storage service pa | | |
| rtners, shipping companies (such as DHL, UPS, etc.), and event agencies | | |
| Government agencies or public authorities (including customs and tax authorities | | |
| ) | | |
| Payment service providers | | |
| External operators of websites, applications, services and tools | | |
| 5.2 We process your personal data in order to comply with legal obligations to w | | |
| hich we are subject. This includes the following purposes: | | |
| Participation in investigations and proceedings (including judicial proceedings) | | |
| conducted by public authorities or government agencies, in particular, for the | | |
| purpose of detecting, investigating and prosecuting illegal acts. | | |
| Prevention, detection and mitigation (including compliance with reporting requir | | |
| ements) of illegal activities (e.g. fraud, money laundering, terrorist financing | | |
| , child abuse and violations of sanctions legislation). | | |
| Complying with information requests from third parties based on any statutory in | | |
| formation rights they have against us (e.g. in the event of an intellectual prop | | |
| erty infringement, product piracy, or other unlawful activity). | | |
| Complying with information collection, verification, disclosure, reporting and o | | |
| ther requirements under consumer protection, anti-fraud, online platform and tax | | |
| legislation. | | |
| Complying with data access requirements under payment services legislation (e.g. | | |
| under the EU Payment Services Directive) as a provider of payment services. | | |
| Ensuring the security of our Services. | | |
| Retention and storage of your personal data to comply with specific legal retent | | |
| ion requirements (for more information on eBay's storage of your data, see secti | | |
| on 7. Storage duration and erasure). | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| Law enforcement agencies, courts, government agencies or public authorities (inc | | |
| luding tax and financial authorities), intergovernmental or supranational bodies | | |
| (in connection with our payment services provided in the EU for sellers in part | | |
| icular with regard to compliance with Luxembourg laws concerning FATCA dated Jul | | |
| y 7, 2015 and concerning the OECD Common Reporting Standard dated December 18, 2 | | |
| 015) | | |
| Third parties based on statutory information claims against us, including partic | | |
| ipants in the eBay VeRO program - opens in new window or tab and the PROACT prog | | |
| ram | | |
| Third-party service providers | | |
| Other third-party service providers you select to access your data under payment | | |
| services legislation and as authorized in each case by you | | |
| Third parties who are involved in judicial proceedings, in particular, if they s | | |
| ubmit a legal order, court order or equivalent legal order to us | | |
| Credit agencies, bureaus, or associations, if required by applicable law (e.g. i | | |
| nformation on payment delays, payment defaults or other irregularities that may | | |
| be relevant to your credit report) | | |
| eBay Affiliates | | |
| Other eBay users | | |
| 5.3 We process your personal data in order to protect your vital interests or th | | |
| e vital interests of another natural person. This includes the following purpose | | |
| s: | | |
| Prevention, detection, mitigation and investigation of unlawful activities that | | |
| may result in impairment of your vital interests or the vital interests of anoth | | |
| er natural person, unless there is a statutory obligation to this effect. | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| Law enforcement agencies, courts, government agencies or public authorities, int | | |
| ergovernmental or supranational bodies | | |
| Third parties who are involved in judicial proceedings | | |
| eBay Affiliates | | |
| External service providers | | |
| 5.4 We process your personal data where necessary for the purposes of the legiti | | |
| mate interests pursued by us or by a third party, except where such interests ar | | |
| e overridden by your interests or fundamental rights and freedoms. In order to r | | |
| econcile our legitimate interests with your rights, we have introduced appropria | | |
| te control mechanisms. On this basis, we process your data for the following pur | | |
| poses: | | |
| Participation in investigations and proceedings (including judicial proceedings) | | |
| conducted by courts, law enforcement agencies, government agencies or public au | | |
| thorities, intergovernmental or supranational bodies, in particular for the purp | | |
| ose of detecting, investigating and prosecuting illegal acts, unless there is a | | |
| statutory obligation to this effect, and we may legitimately assume that the dis | | |
| closure of the data is necessary to avert imminent disadvantages or to report a | | |
| suspicion of an illegal act. In such cases, we will only disclose what we believ | | |
| e is necessary, and to the extent permitted by applicable laws, such as your nam | | |
| e, city, zip code, telephone number, email address, (previous) usernames, IP add | | |
| ress, fraud complaints, bidding and listing history. | | |
| Protection of the legitimate interests of third parties (including participants | | |
| of the VeRO program - opens in new window or tab and the PROACT program) in conn | | |
| ection with civil law disputes, including the investigation of such disputes, un | | |
| less there is a statutory obligation to this effect, if we may legitimately assu | | |
| me that it is necessary to disclose the data to such third parties in order to a | | |
| vert imminent disadvantages. In such cases, we will only disclose what we believ | | |
| e is necessary, and to the extent permitted by applicable laws, such as the sell | | |
| er's name, address, city, zip code, country, telephone number, email address and | | |
| company name to the third party and bind the third party by a worldwide non-dis | | |
| closure agreement to treat the data as confidential. | | |
| Prevention, detection, mitigation and investigation of fraud, financial crimes a | | |
| nd harms, violation of international sanctions legislation, security incidents a | | |
| nd other prohibited or unlawful activities, including the assessment of correspo | | |
| nding risks (e.g. through the use of captchas, a port enumeration technology to | | |
| identify user sessions using remote desktop tools, metadata or the telephone num | | |
| ber stored in your eBay account for risk assessments and two-factor authenticati | | |
| on) and the implementation of corresponding measures (e.g. disabling certain for | | |
| ms of payment based upon the risk associated with the underlying transaction), u | | |
| nless there is a statutory obligation to this effect. | | |
| Verifying that reports submitted to eBay (incl. unnamed reports) are not fraudul | | |
| ent or malicious. | | |
| Monitoring and improvement of the security of our Services, unless there is a st | | |
| atutory obligation to this effect. | | |
| Performance of identity checks, creditworthiness and other financial standing ch | | |
| ecks, evaluation of applications and comparison of information for accuracy and | | |
| verification purposes. | | |
| Automatic filtering and, where necessary, manual review of messages sent through | | |
| our messaging tools (including chat messages and emails sent to eBay alias emai | | |
| l addresses) to prevent fraudulent or suspicious activity or violations of our U | | |
| ser Agreement or other rules and policies, including enforcing the prohibition o | | |
| f purchases and sales outside of eBay, as further explained below under Filterin | | |
| g of messages sent via our messaging tools (see section 11. Other important info | | |
| rmation regarding data protection). | | |
| Provision of functions for users that make the processing of transactions easier | | |
| or more convenient (e.g. administration of several delivery addresses, updating | | |
| stored payment information from time to time based on information provided by y | | |
| our bank or other payments services providers) or provide users with more inform | | |
| ation about their transactions (e.g. calculating CO₂ emissions from eBay purchas | | |
| es). | | |
| Analysis and improvement of the Services from eBay Affiliates, e.g. by reviewing | | |
| site usage data or information from users about blocked or crashed pages in ord | | |
| er to identify and solve problems and to provide you with an improved user exper | | |
| ience, including as part of product development. | | |
| Analysis of telephone conversations with our customer service that we recorded w | | |
| ith your consent. | | |
| Advertisements by mail (according to your communication preferences in your eBay | | |
| account). | | |
| To the extent permitted by applicable law without your consent, communications w | | |
| ith you via electronic mail (e.g. email or text message) or telephone to offer y | | |
| ou vouchers, discounts and special offers, to conduct opinion polls and surveys, | | |
| and to inform you about our Services (according to your communication preferenc | | |
| es in your eBay account). If you no longer wish to receive marketing emails from | | |
| us, you can also unsubscribe by clicking on the link in the footer of the email | | |
| you received. For technical reasons, the implementation may take a few days. | | |
| For users outside the European Economic Area (EEA), Switzerland and the United K | | |
| ingdom: Advertising and content personalization, measurement and analytics, on a | | |
| nd off our sites, as explained in our Advertising and related preferences page - | | |
| opens in new window or tab. | | |
| Customization of page content to display the items and services you may like bas | | |
| ed on the actions you take. | | |
| Evaluation of the quality and success of our email marketing campaigns (e.g. thr | | |
| ough analysis of opening and click rates). | | |
| Assessment of the service status (e.g. on the basis of tracking information if s | | |
| ellers use shipping labels from shipping providers via eBay or provide tracking | | |
| numbers). | | |
| Offering or facilitating the offering of partner and bonus programs and other co | | |
| -branded marketing efforts (e.g. product warranties, seller financing offers or | | |
| co-branded credit cards in collaboration with a third-party lender, partner, or | | |
| credit card issuer), to the extent permitted by applicable law. | | |
| Provision of shared content and services (such as registration for services, tra | | |
| nsaction processing and customer service) with eBay Affiliates or cooperating pa | | |
| yment service providers. | | |
| Initiation, preparation and execution of a company acquisition, e.g. in the even | | |
| t of a merger with another company or takeover by another company. If such an ev | | |
| ent occurs, we will require the merged entity to comply with this User Privacy N | | |
| otice with respect to your personal data. Should your personal data be processed | | |
| for any purpose not specified in this User Privacy Notice, you will be informed | | |
| in advance of the processing of your data for this new purpose. | | |
| Assertion of or defense against legal claims, including those asserted by one eB | | |
| ay user against another eBay user. | | |
| Enabling eBay Affiliates to comply with legal obligations they are subject to, i | | |
| ncluding information collection, verification, disclosure, reporting and other r | | |
| equirements under consumer protection, anti-fraud, online platform and tax legis | | |
| lation. | | |
| To comply with an impending legal obligation. | | |
| For users in the United States: investigating and communicating the outcome of d | | |
| isputes with the affected users (e.g. sharing information about eBay's investiga | | |
| tion of a complaint of a user's violation of a policy with the reporting user). | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| eBay Affiliates | | |
| External service providers | | |
| Other eBay users | | |
| Law enforcement agencies, courts, government agencies or public authorities, int | | |
| ergovernmental or supranational bodies | | |
| Third parties who are involved in judicial proceedings | | |
| Participants in the eBay VeRO program - opens in new window or tab, PROACT progr | | |
| am, and other third parties in the event of an investigation for fraud, intellec | | |
| tual property infringement, retail crime, stolen goods, product piracy or other | | |
| unlawful activity | | |
| Payment service providers | | |
| Third-party partners in furtherance of offering commercial financing opportuniti | | |
| es | | |
| Credit agencies or bureaus, data verification services, risk assessment vendors | | |
| and collections agencies (e.g. information about payment delays, payment default | | |
| s, or other irregularities that may be relevant to your credit report, or that w | | |
| e use to confirm your identity, model risk, establish credit limits, or collect | | |
| unpaid debts) | | |
| Other companies in the context of a company acquisition | | |
| Information about your right to object to processing based on our legitimate int | | |
| erests can be found below under Rights as a data subject and, with regard to the | | |
| use of cookies and similar technologies, below under Cookies & similar technolo | | |
| gies. | | |
| 5.5 With your consent, we process your personal data for the following purposes: | | |
| For users within the European Economic Area (EEA), Switzerland and the United Ki | | |
| ngdom: Advertising and content personalization, measurement and analytics, on an | | |
| d off our sites, as explained on our Advertising and related preferences page - | | |
| opens in new window or tab. | | |
| Communications with you via electronic mail (such as email or text message) or t | | |
| elephone, including communications by eBay Affiliates or by third parties, to of | | |
| fer you vouchers, discounts and special offers, unless these communications are | | |
| permitted without your consent under applicable law. We may engage third parties | | |
| to send marketing communications on our behalf. | | |
| Processing of your precise location data to provide location-based services. Ple | | |
| ase note that most mobile devices allow you to manage or disable the use of prec | | |
| ise location services for all applications in the settings menu. | | |
| For users within the European Economic Area (EEA): Storing your financial inform | | |
| ation (e.g. credit card and account numbers) for future transactions. | | |
| Provision of a single sign-on service allowing you to register or log in to thir | | |
| d-party services using your eBay sign-in credentials. | | |
| For sellers, processing of your biometric data to identify you and further preve | | |
| nt fraud and reduce other risks on our platform, and in connection with Know You | | |
| r Customer and similar compliance requirements. | | |
| Processing of your personal data on the basis of your consent, which you have gi | | |
| ven so that we or third parties can enable you to use certain services or make t | | |
| hem available to you. | | |
| You can find information about your right to withdraw your consent below under s | | |
| ection 8. Rights as a data subject and information with regard to the use of coo | | |
| kies and similar technologies below under section 9. Cookies & similar technolog | | |
| ies. | | |
| Where necessary, we transmit your personal data to processors and the following | | |
| recipients for one or several of the purposes described above: | | |
| eBay Affiliates | | |
| External service providers | | |
| Third parties using our single sign-on service (as authorized by you in each sin | | |
| gle case) | | |
| Other third parties with whom we partner to offer you specific services (as desc | | |
| ribed at the collection of the respective user consent) | | |
| Third-party advertising partners such as Google, Meta, Microsoft, Pinterest, and | | |
| TikTok, as listed on our Advertising and related preferences page - opens in ne | | |
| w window or tab | | |
| 5.6 Data Sharing between eBay Affiliates | | |
| As set out above under "Personal data from other sources", we also receive acces | | |
| s to personal data about you from other eBay Affiliates. This enables us, in par | | |
| ticular, to provide you, with your consent as legally required, with information | | |
| about products and services, which we believe might interest you, and improve o | | |
| ur products, services, content, and advertising by analyzing your use of the ser | | |
| vices of eBay Affiliates, in particular through the matching of certain data (e. | | |
| g. cookie IDs). Furthermore, this allows us to better prevent, detect, mitigate | | |
| and investigate fraud, security incidents and other prohibited or unlawful activ | | |
| ities, including the assessment of corresponding risks. We will also grant acces | | |
| s to personal data about you to other eBay Affiliates for the aforementioned pur | | |
| poses. To the extent that other eBay Affiliates have access to your personal dat | | |
| a, they will follow practices that are at least as restrictive as the practices | | |
| described in this User Privacy Notice. | | |
| 5.7 Additional information regarding our payment services for sellers | | |
| With regard to our payment services for sellers in the EEA and Switzerland, we a | | |
| dditionally point out that eBay S.à r.l. is subject to professional secrecy, whi | | |
| ch requires special transparency with regard to the processing and, in particula | | |
| r, the transmission of your personal data. We therefore expressly draw your atte | | |
| ntion to the fact that eBay S.à r.l. may pass on your personal data to trustwort | | |
| hy third parties and business partners where necessary to provide our payment se | | |
| rvices for sellers, as described above in this Section 5 of the User Privacy Not | | |
| ice. This includes in particular the following third parties and business partne | | |
| rs: | | |
| Other payment service providers, including financial institutions | | |
| Companies offering financial products, analyses and scoring (e.g. credit agencie | | |
| s or bureaus) | | |
| Authorities, agencies and other governmental bodies (e.g. to combat fraud) | | |
| Auditors and other professional advisors | | |
| 5.8 Automated decision-making | | |
| We use technologies that are considered automated decision making or profiling. | | |
| We will not make any automated decisions about you that would significantly affe | | |
| ct you unless such a decision is necessary for entering into, or the performance | | |
| of, a contract with you, we have obtained your consent, or we are required by a | | |
| pplicable law to use such technology. You will find information on your right to | | |
| object to this processing of your data below under section 8. Rights as a data | | |
| subject. | | |
| 6. Cross-border data transfers | | |
| Some recipients of your personal data are located outside your jurisdiction or h | | |
| ave offices in jurisdictions where data protection laws may provide a different | | |
| level of protection than the laws in your jurisdiction. When transferring person | | |
| al data to such recipients, we provide appropriate safeguards. | | |
| Learn more about section 6 | | |
| 6.1 Data transfers to eBay Affiliates | | |
| The transmission of personal data between eBay Affiliates (e.g. to enable cross | | |
| border transactions and for other legally permitted purposes) is based on our wo | | |
| rldwide data protection principles, which are binding internal data protection r | | |
| egulations (Binding Corporate Rules, BCRs), or on the basis of other appropriate | | |
| safeguards (e.g. standard data protection clauses issued or approved by the Eur | | |
| opean Commission (2021/914/EU). Through our Binding Corporate Rules, eBay Affili | | |
| ates undertake to protect your personal data and to comply with data protection | | |
| obligations. Further information on our binding company-wide guidelines and our | | |
| worldwide data protection principles can be found in the eBay Privacy Center - o | | |
| pens in new window or tab. | | |
| 6.2 Other data transfers (from the European Economic Area to third countries) | | |
| We may transfer your personal data to recipients (see section 5. Purposes and le | | |
| gal basis for data processing and categories of recipients) who may be located a | | |
| nywhere in the world. We will only transfer your personal data from the European | | |
| Economic Area (EEA), United Kingdom or Switzerland to third countries, i.e. cou | | |
| ntries outside the EEA, on the basis of appropriate safeguards or if otherwise a | | |
| uthorized by applicable law. Third countries providing an adequate level of data | | |
| protection according to the European Commission currently include Andorra, Arge | | |
| ntina, Canada (for companies covered by the Personal Information Protection and | | |
| Electronic Documents Act), Switzerland (for transfers out of the EEA), the Faroe | | |
| Islands, Guernsey, the State of Israel, the Isle of Man, Japan, Jersey, New Zea | | |
| land, South Korea, the United Kingdom, the United States (Data Privacy Framework | | |
| ) and Uruguay. In other cases, eBay provides the necessary safeguards, e.g. thro | | |
| ugh the conclusion of data protection contracts adopted by the European Commissi | | |
| on (e.g. standard data protection clauses (2021/914/EU) with the recipients, or | | |
| through other measures provided for by law. Additional information regarding the | | |
| measures taken by us is available on request. We regularly re-evaluate the meas | | |
| ures taken to assess requirements deriving from new regulatory guidance and case | | |
| law. | | |
| 7. Storage duration and erasure | | |
| Your personal data will be stored by us and our service providers in accordance | | |
| with applicable data protection laws to the extent necessary for the processing | | |
| purposes set out in this User Privacy Notice (see section 5. Purposes and legal | | |
| basis for data processing and categories of recipients for more information on t | | |
| he processing purposes). Subsequently, we will delete your personal data in acco | | |
| rdance with our data retention and deletion policy or take steps to properly ren | | |
| der the data anonymous, unless we are legally obliged or permitted to keep your | | |
| personal data longer (e.g. for legal compliance, tax, accounting or auditing pur | | |
| poses, or to detect and prevent fraudulent or illegal activity on eBay). In Euro | | |
| pe, the retention periods are generally between 6 and 10 years (e.g. for contrac | | |
| ts, notifications and business letters). As far as legally permissible or requir | | |
| ed, we restrict the processing of your data instead of deleting it (e.g. by rest | | |
| ricting access to it). This applies in particular to cases where we may still ne | | |
| ed the data for the execution of the contract or for the assertion of or defense | | |
| against legal claims, or where such retention is otherwise required or permitte | | |
| d by law. In these cases, the duration of the restriction of processing depends | | |
| on the respective statutory limitation or retention periods. The data will be de | | |
| leted after the relevant limitation or retention periods have expired. | | |
| Learn more about section 7 | | |
| The specific retention periods for personal data are documented in our regional | | |
| data retention guidelines. How long we retain personal data may vary depending o | | |
| n the Services we provide and our legal obligations under applicable national la | | |
| w. The following factors typically affect the retention period: | | |
| Necessity for the provision of our Services | | |
| This includes such things as executing the User Agreement with you, maintaining | | |
| and improving the performance of our products, keeping our systems secure, and m | | |
| aintaining appropriate business and financial records. Most of our retention per | | |
| iods are determined on the basis of this general rule. | | |
| Consent-based processing of personal data | | |
| If we process personal data on the basis of consent (including consent to the ex | | |
| tended storage), we store the data for as long as necessary in order to process | | |
| it according to your consent. | | |
| Statutory, contractual or other similar obligations | | |
| Corresponding storage obligations may arise, for example, from laws or official | | |
| orders. It may also be necessary to store personal data with regard to pending o | | |
| r future legal disputes. Personal data contained in contracts, notifications and | | |
| business letters may be subject to statutory storage obligations depending on n | | |
| ational law. | | |
| 8. Rights as a data subject | | |
| Subject to possible restrictions under national law, as a data subject, you have | | |
| the right to access, rectification, erasure, restriction of processing and data | | |
| portability with regard to your personal data. In addition, you can withdraw yo | | |
| ur consent and object to our processing of your personal data on the basis of ou | | |
| r legitimate interests. You can also lodge a complaint with a supervisory author | | |
| ity. | | |
| Learn more about section 8 | | |
| Your rights in detail: | | |
| Where we rely on consent you can withdraw your consent to the processing of your | | |
| personal data by us at any time. As a result, we may no longer process your per | | |
| sonal data based on this consent in the future. The withdrawal of consent has no | | |
| effect on the lawfulness of processing based on consent before its withdrawal. | | |
| You have the right to obtain access to your personal data that is being processe | | |
| d by us. In particular, you may request information on the purposes of the proce | | |
| ssing, the categories of personal data concerned, the categories of recipients t | | |
| o whom the personal data have been or will be disclosed, where possible the envi | | |
| saged period for which the personal data will be stored or the criteria used to | | |
| determine that period, the existence of the right to request rectification or er | | |
| asure of personal data or restriction of processing of personal data or to objec | | |
| t to such processing, the right to lodge a complaint with a supervisory authorit | | |
| y, any available information as to the personal data's source (where they are no | | |
| t collected from you), the existence of automated decision-making, including pro | | |
| filing and, where appropriate, meaningful information on its details. Your right | | |
| to access shall not adversely affect the rights and freedoms of others. Your ri | | |
| ght to access may be limited by national law. | | |
| You have the right to obtain from us without undue delay the rectification of in | | |
| accurate personal data concerning you. Taking into account the purposes of the p | | |
| rocessing, you have the right to have incomplete personal data completed, includ | | |
| ing by means of providing a supplementary statement. | | |
| You have the right to obtain from us the erasure of personal data concerning you | | |
| under certain conditions (e.g. when the personal data are no longer necessary i | | |
| n relation to the purposes for which they were processed or when they are no lon | | |
| ger required for overriding legitimate grounds, such as the detection/prevention | | |
| of fraud), unless processing is necessary for exercising the right of freedom o | | |
| f expression and information, for compliance with a legal obligation, for reason | | |
| s of public interest or for the establishment, exercise or defense of legal clai | | |
| ms. The right to erasure may be limited by national law. | | |
| You have the right to obtain from us restriction of processing your personal dat | | |
| a to the extent that | | |
| the accuracy of the data is disputed by you, | | |
| the processing is unlawful, but you oppose the erasure of the personal data, | | |
| we no longer need the data, but you need it to assert, exercise or defend legal | | |
| claims or | | |
| you have objected to the processing. | | |
| You have the right to receive the personal data concerning you, which you have p | | |
| rovided to us, in a structured, commonly used and machine-readable format and ha | | |
| ve the right to transmit those data to another controller ("right to data portab | | |
| ility"). | | |
| You have the right to lodge a complaint with a supervisory authority. As a rule, | | |
| you can contact the supervisory authority of your usual place of residence, you | | |
| r place of work or the registered office of the controller. | | |
| If your personal data is processed on the basis of our legitimate interests, you | | |
| have the right to object to the processing of your personal data on grounds rel | | |
| ating to your particular situation. This also applies to profiling. If your pers | | |
| onal data is processed by us for direct marketing purposes, you have the right t | | |
| o object at any time to the processing of your personal data for such marketing, | | |
| which includes profiling to the extent that it is related to such direct market | | |
| ing. | | |
| Exercising your rights and managing your settings | | |
| You can exercise your rights as a data subject via our Privacy Contact page - op | | |
| ens in new window or tab. In addition, you are of course free to contact the eBa | | |
| y Privacy Team or the controller who is responsible for the processing of your p | | |
| ersonal data at any time (for further information, see section 2. Controller abo | | |
| ve). You can find all necessary information and contact details - opens in new w | | |
| indow or tab in our eBay Privacy Center - opens in new window or tab. | | |
| The exercise of the above data subjects' rights (e.g. right to access or erasure | | |
| ) is generally free of charge. Where requests are manifestly unfounded or excess | | |
| ive, in particular because of their repetitive character, we may charge an appro | | |
| priate fee (at most our actual costs), in accordance with the applicable statuto | | |
| ry regulations, or refuse to process the application. | | |
| Managing your communication preferences | | |
| If you would like to change your preferences regarding eBay communications (incl | | |
| uding marketing communications), you can do so at any time through your account | | |
| in My eBay under "Communication Preferences". If you no longer wish to receive e | | |
| mail marketing communications from us, you can also unsubscribe by clicking on t | | |
| he link in the footer of the email you received. For technical reasons, the impl | | |
| ementation may take a few days. For information on how to manage your cookies an | | |
| d similar technologies preferences, see the next section 9. Cookies & similar te | | |
| chnologies. | | |
| 9. Cookies & similar technologies | | |
| When you use our Services, we and authorized third parties make use of cookies a | | |
| nd similar technologies (which we will refer to collectively as "cookies") to pr | | |
| ovide you with a better, faster and safer user experience or to show you persona | | |
| lized advertising. You can find detailed information about the use of cookies an | | |
| d similar technologies and your choices in our User Cookie Notice. | | |
| Learn more about section 9 | | |
| The cookies and similar technologies used in connection with the Services have d | | |
| ifferent functions: | | |
| They may be technically necessary for the provision of our Services | | |
| They help us optimize our Services technically (e.g. monitoring of error message | | |
| s and loading times) | | |
| They help us improve your user experience (e.g. save font size and form data ent | | |
| ered) | | |
| They allow us to show you more relevant advertisements | | |
| We use cookies and similar technologies that remain on your device only as long | | |
| as your browser is active (session cookies), as well as cookies and similar tech | | |
| nologies that remain on your device longer (persistent cookies). We take appropr | | |
| iate security measures to prevent unauthorized access to our cookies and similar | | |
| technologies. | | |
| Your choices regarding cookies and similar technologies | | |
| Please see our User Cookie Notice for more information and your choices with res | | |
| pect to cookies and similar technologies, or go directly to Advertising and rela | | |
| ted preferences - opens in new window or tab (users in the EEA, Switzerland and | | |
| the United Kingdom) or AdChoice - eBay Advertising Preferences - opens in new wi | | |
| ndow or tab (all users) to manage your preferences. | | |
| You are also free to disable the use of cookies and similar technologies if this | | |
| is supported by your device. You can manage your cookie settings in your browse | | |
| r or device settings. | | |
| You can find information about third-party cookies (and similar technologies) re | | |
| lated to advertising and how to prevent their use on the following websites: | | |
| www.youronlinechoices.com - opens in new window or tab | | |
| www.aboutads.info/choices - opens in new window or tab | | |
| www.networkadvertising.org/choices - opens in new window or tab | | |
| If you decide not to allow third parties to process your personal data for adver | | |
| tising purposes via cookies (and similar technologies), this does not mean that | | |
| we will not show you advertisements. It simply means that these advertisements w | | |
| ill not be personalized for you using cookies or similar technologies. | | |
| 10. Data security | | |
| We protect your personal data through technical and organizational security meas | | |
| ures to minimize risks associated with data loss, misuse, unauthorized access an | | |
| d unauthorized disclosure and alteration. To this end we use network security se | | |
| rvices and data encryption, for example, as well as physical access restrictions | | |
| for our data centers and logical access controls for data and systems access. Y | | |
| ou can find further information on our data security in our Security Center - op | | |
| ens in new window or tab. | | |
| 11. Other important information regarding data protection | | |
| This section contains important additional information about the protection of p | | |
| ersonal data in connection with the use of our Services, including whether you a | | |
| re required to provide personal data. | | |
| Learn more about section 11 | | |
| What happens when you share your personal data on our sites or applications? | | |
| Other users have access to the information you share on eBay or disclose to othe | | |
| r users. For example, other users can see your bids, purchases, items for sale, | | |
| saved interests, sellers and searches, storefronts, feedback, ratings, product r | | |
| eviews and associated comments. Other users can also see any information you cho | | |
| ose to share in your profile. | | |
| When you use our Services, your public username may be displayed and available t | | |
| o the public and associated with all of your public eBay activity. Notices sent | | |
| to other users about suspicious activity and notice violations on our sites may | | |
| refer to your public username and specific items. Accordingly, if you use a user | | |
| name that allows others to identify you, these others may be able to identify yo | | |
| ur eBay activities. | | |
| To help protect your personal data, we allow only limited access to other users' | | |
| contact, shipping and financial information as necessary to facilitate your tra | | |
| nsactions and collect payments. However, when users are involved in a transactio | | |
| n, they have access to each other's name, username, (alias) email address and ot | | |
| her contact and shipping information. For example, we may allow users to exchang | | |
| e telephone numbers in order to contact each other prior to completing a transac | | |
| tion (e.g. a seller may opt to share their telephone number with a buyer so that | | |
| the buyer may call with questions about a listed item). In this case, sellers a | | |
| re prohibited from using a buyer's telephone number for other purposes (e.g. com | | |
| pleting a transaction off eBay or adding the buyer to a marketing list). | | |
| Your responsibilities over transactional information you receive through eBay | | |
| When you complete a transaction with another user (or a transaction has been can | | |
| celed, failed, or subsequently invalidated), we will provide you with the other | | |
| user's personal data (such as name, username, (alias) email address, contact inf | | |
| ormation, shipping and billing information, or return address). Independent from | | |
| us, you are the controller of such data and responsible for any processing that | | |
| you perform after we have shared this data with you, including compliance with | | |
| any limitations imposed by this User Privacy Notice and our User Agreement. | | |
| Unless you act for purely personal purposes, we recommend that you explain your | | |
| data processing activities in your own privacy notice and protect the privacy of | | |
| other users. As a seller, you must in any case comply with the applicable data | | |
| protection laws and in particular protect the rights of other users as data subj | | |
| ects, e.g. give them the opportunity to access the personal data collected by yo | | |
| u and demand that it be erased. | | |
| You may only use the personal data that you have access to for eBay transaction- | | |
| related purposes, or for other Services offered through eBay (such as shipping, | | |
| fraud complaints, and member-to-member communications), and for purposes express | | |
| ly consented by the user to whom the data relates. Using personal data of other | | |
| users that you have access to for any other purpose, such as adding them to a ma | | |
| iling list without their express consent, constitutes a violation of our User Ag | | |
| reement. | | |
| Personal data relating to third parties | | |
| If you provide us with personal data relating to another person, you must obtain | | |
| the consent of this person or the disclosure of the data to us must be otherwis | | |
| e legally permissible. You must inform the other person of how we process person | | |
| al data in accordance with our User Privacy Notice. | | |
| Filtering of messages sent via our messaging tools | | |
| All messages sent via our messaging tools (including chat messages and emails se | | |
| nt to eBay alias email addresses) are first received by us and then forwarded to | | |
| the recipient. All messages are automatically filtered according to certain cri | | |
| teria. If necessary, conspicuous messages are checked manually by our customer s | | |
| ervice. In the event of a violation of our User Agreement (including any of our | | |
| rules and policies), we reserve the right to block the transmission of the messa | | |
| ge and to restrict the purchase and sales functions of your eBay account or to b | | |
| lock your eBay account. | | |
| This is to protect our legitimate interests such as protecting against fraudulen | | |
| t or suspicious activities (e.g. spam, viruses, phishing, or other illegal activ | | |
| ities) or enforcing our User Agreement and our other rules and policies (e.g. il | | |
| legal and other prohibited content), including but not limited to enforcing the | | |
| prohibition of purchases and sales outside of eBay. | | |
| Use of Artificial Intelligence or AI-Powered Tools | | |
| We may use artificial intelligence or AI-powered tools and products to improve o | | |
| ur Services, to offer you new or enhanced features, a customized and personalize | | |
| d experience, to provide you with enhanced customer service, and to support frau | | |
| d detection. | | |
| Are you obliged to provide your personal data to us? | | |
| Some of the personal data that you provide to us (e.g. data by which we can iden | | |
| tify you) are required to enter into the User Agreement and the Payments Terms o | | |
| f Use - opens in new window or tab and/or to comply with legal obligations. For | | |
| example, under the Payments Terms of Use - opens in new window or tab you must p | | |
| rovide us with certain identification information including legal name, date of | | |
| birth, and tax identification number or social security number so that we may fu | | |
| lfill our legal "Know Your Customer" (KYC) obligations. As described in our User | | |
| Privacy Notice and in the Payments Terms of Use - opens in new window or tab, w | | |
| e may share this data with other eBay Affiliates in order to facilitate transact | | |
| ions and with service providers, including payment processors, credit agencies a | | |
| nd bureaus. Although the provision of any other personal data (e.g. address and | | |
| shipping data) is voluntary, it may be necessary for the use of our Services, su | | |
| ch as bidding, purchase and sales data to complete a transaction. | | |
| Children's Privacy | | |
| Our services are not intended for the use by children. We do not knowingly colle | | |
| ct personal data from users who are considered children under applicable nationa | | |
| l laws. Under our User Agreement, children are not permitted to use our Services | | |
| . | | |
| Staying Signed in | | |
| When you sign into your account on our Services, we give you the option to stay | | |
| signed into your account for a certain amount of time. If you are using a public | | |
| or shared computer, we encourage you to decline. You or any other user of the c | | |
| omputer/browser you signed in on will be able to view and access most parts of y | | |
| our account and take certain specific actions during this signed in period witho | | |
| ut any further authorization. The specific actions and account activities that y | | |
| ou or any other user of this computer/browser may take include: | | |
| Bid, buy or make an offer on an item | | |
| Check out or add items to your cart | | |
| Purchase an item with PayPal using Faster Checkout (if enabled in your account) | | |
| View the activity header | | |
| View the My eBay page | | |
| View or edit the Watchlist or order details | | |
| View the profile page | | |
| Send member-to-member messages | | |
| Conduct after-sale activities, like leaving feedback, canceling orders, requesti | | |
| ng returns or submitting claims | | |
| If you attempt to change your password or username, update any other account inf | | |
| ormation or attempt other account activity beyond those listed above, you may be | | |
| required to enter your password. | | |
| You can typically end your signed in session by either signing out and/or cleari | | |
| ng your cookies. If you have certain browser privacy settings enabled, simply cl | | |
| osing your browser may also end your signed in session. If you are using a publi | | |
| c or shared computer, you should sign out and/or clear your cookies when you are | | |
| done using our Services to protect your account and your personal data. | | |
| 12. Regional and State Privacy Disclosures | | |
| For additional regional disclosures for residents of certain U.S. states, includ | | |
| ing California, please review our State Privacy Disclosures - opens in new windo | | |
| w or tab page. For U.S. sellers (including those in California, Nevada, North Da | | |
| kota, and Vermont), please follow the link to eBay Commerce Inc.'s U.S. Consumer | | |
| Privacy Notice - opens in new window or tab. For additional disclosures for spe | | |
| cific regions or countries, including Brazil, mainland of People's Republic of C | | |
| hina, and the United Kingdom, please review our Regional Privacy Disclosures - o | | |
| pens in new window or tab page. | | |
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