| West Virginia Residents: If your TV complaint has not been resolved to your sati | | West Virginia Residents: If your TV complaint has not been resolved to your sati |
| sfaction, contact the West Virginia Public Service Commission (WVPSC) at 1-800-3 | | sfaction, contact the West Virginia Public Service Commission (WVPSC) at 1-800-3 |
| 44-5113, write to Public Service Commission of West Virginia, PO Box 812, Charle | | 44-5113, write to Public Service Commission of West Virginia, PO Box 812, Charle |
| ston, WV 25323, or submit a complaint form through their website, www.psc.state. | | ston, WV 25323, or submit a complaint form through their website, www.psc.state. |
| wv.us/. Written complaints to the Commission must include the name and address o | | wv.us/. Written complaints to the Commission must include the name and address o |
| f the cable operator, a clear and concise statement of the facts, and the remedy | | f the cable operator, a clear and concise statement of the facts, and the remedy |
| sought. In the event the Commission cannot, informally, resolve your complaint | | sought. In the event the Commission cannot, informally, resolve your complaint |
| to the satisfaction of all parties, you are entitled to file a request for a for | | to the satisfaction of all parties, you are entitled to file a request for a for |
| mal hearing before the Commission. | | mal hearing before the Commission. |
| SURVIVAL | | SURVIVAL |
| The following sections shall survive the termination of your Services with us: S | | The following sections shall survive the termination of your Services with us: S |
| ection 11, Section 13, Section 14, Section 15, Section 16, and Section 19. | | ection 11, Section 13, Section 14, Section 15, Section 16, and Section 19. |
| t | Stnd0126 | t | Stnd0426 |