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| t | t | 1 | Skip to main content | ||
| 2 | USD | ||||
| 3 | Choose your currency. | ||||
| 4 | Your current currency is U.S. Dollar | ||||
| 5 | Choose your language. | ||||
| 6 | Your current language is English (US) | ||||
| 7 | Get help with your reservation | ||||
| 8 | List your property | ||||
| 9 | Register | ||||
| 10 | Sign in | ||||
| 11 | Stays | ||||
| 12 | Flights | ||||
| 13 | Car rental | ||||
| 14 | Attractions | ||||
| 15 | Airport taxis | ||||
| 16 | About Booking.com™ | ||||
| 17 | Legal | ||||
| 18 | Digital Services Act | ||||
| 19 | Digital Markets Act | ||||
| 20 | Accessibility Statement | ||||
| 21 | Terms of Service | ||||
| 22 | How We Work | ||||
| 23 | Offices Worldwide | ||||
| 24 | Contact Us | ||||
| 25 | Press Center | ||||
| 26 | Career Opportunities | ||||
| 27 | Sustainability at Booking.com | ||||
| 28 | Add Your Property | ||||
| 29 | Booking.com for Business | ||||
| 30 | Extranet Log-in | ||||
| 31 | Become an Affiliate | ||||
| 32 | Supplier Code of Conduct | ||||
| 33 | Select a page | ||||
| 34 | Terms of Service | ||||
| 35 | Customer terms of service | ||||
| 36 | Updated August 25, 2025 | ||||
| 37 | |||||
| 38 | |||||
| 39 | Review section A20 carefully, as it contains provisions governing how to resolve | ||||
| > | disputes between you and Booking.com (the “arbitration agreement”). Among other | ||||
| > | things, section A20 includes an agreement to arbitrate that requires, with limi | ||||
| > | ted exceptions, that all disputes between you and us will be resolved by binding | ||||
| > | and final arbitration. Section A20 also contains a class action and jury trial | ||||
| > | waiver. | ||||
| 40 | Unless you opt out of the agreement to arbitrate within 30 days: (1) you will on | ||||
| > | ly be permitted to pursue disputes or claims and seek relief against us through | ||||
| > | binding, final arbitration, with limited exceptions, and you waive your right to | ||||
| > | participate in a class action lawsuit or other representative proceeding or cla | ||||
| > | ss-wide arbitration; and (2) you are waiving your right to pursue disputes or cl | ||||
| > | aims and seek relief in a court of law and to have a jury trial. | ||||
| 41 | Table of contents | ||||
| 42 | A. All Travel Experiences | ||||
| 43 | B. Accommodations | ||||
| 44 | C. Attractions | ||||
| 45 | D. Car rentals | ||||
| 46 | E. Flights | ||||
| 47 | F. Private and Public Transportation | ||||
| 48 | G. Cruises | ||||
| 49 | Booking.com dictionary | ||||
| 50 | Previous terms of service | ||||
| 51 | A. All Travel Experiences | ||||
| 52 | A1. Definitions | ||||
| 53 | A2. About these terms | ||||
| 54 | A3. About Booking.com | ||||
| 55 | A4. Our Platform | ||||
| 56 | A5. Our values | ||||
| 57 | A6. Your experience with our Platform | ||||
| 58 | A7. Prices | ||||
| 59 | A8. Payment | ||||
| 60 | A9. Policies | ||||
| 61 | A10. Privacy and cookies | ||||
| 62 | A11. Accessibility requests | ||||
| 63 | A12. Insurance | ||||
| 64 | A13. Genius | ||||
| 65 | A14. Rewards, Credits & Wallet | ||||
| 66 | A15. Intellectual property rights | ||||
| 67 | A16. What if something goes wrong? | ||||
| 68 | A17. Communication with the Service Provider | ||||
| 69 | A18. Measures against unacceptable behavior | ||||
| 70 | A19. Limitation of liability | ||||
| 71 | A20. Arbitration agreement | ||||
| 72 | A1. Definitions | ||||
| 73 | 1. Some words here have specific meanings, so be sure to refer to the Booking.co | ||||
| > | m dictionary at the end of these Terms. | ||||
| 74 | A2. About these terms | ||||
| 75 | 1. When you complete your booking, you accept these Terms and any other terms pr | ||||
| > | ovided during the booking process. These Terms include an agreement to mandatory | ||||
| > | , binding individual arbitration, which means that you agree to submit most disp | ||||
| > | utes related to our Platform, the use of the services on our Platform, or these | ||||
| > | Terms, to binding arbitration rather than proceeding in court. You may opt out o | ||||
| > | f this arbitration agreement only by following the procedures in section A20. Th | ||||
| > | ese Terms also include the waiving of any class action or jury trial. | ||||
| 76 | 2. If anything in these Terms is (or becomes) invalid or unenforceable: | ||||
| 77 | It will still be enforced to the fullest extent permitted by law; | ||||
| 78 | You will still be bound by everything else in the Terms. | ||||
| 79 | 3. These Terms are laid out like this: | ||||
| 80 | Section A: General terms for all types of Travel Experiences. | ||||
| 81 | Sections B to F: Specific terms for just one type of Travel Experience: | ||||
| 82 | Section B: Accommodations | ||||
| 83 | Section C: Attractions | ||||
| 84 | Section D: Car rentals | ||||
| 85 | Section E: Flights | ||||
| 86 | Section F: Private and public transportation | ||||
| 87 | The specific terms will apply if there’s any mismatch between general and specif | ||||
| > | ic terms. | ||||
| 88 | 4. The English version of these Terms is the original. If there’s any dispute ab | ||||
| > | out the Terms or any mismatch between the Terms in English and another language, | ||||
| > | the Terms as they appear in English will apply unless local law requires otherw | ||||
| > | ise. (You can change the language at the top of this page.) | ||||
| 89 | A3. About Booking.com | ||||
| 90 | 1. When you book an accommodation, flight, or attraction, Booking.com B.V. provi | ||||
| > | des and is responsible for the Platform, but not the Travel Experience itself (s | ||||
| > | ection A4.4). | ||||
| 91 | 2. When you book a rental car (on Booking.com or Rentalcars.com) or private or p | ||||
| > | ublic transportation, Booking.com Transport Limited provides and is responsible | ||||
| > | for the Platform – but not the Travel Experience itself (section A4.3). | ||||
| 92 | 3. We work with companies that provide local support services (e.g. customer sup | ||||
| > | port or account management). They don’t: | ||||
| 93 | control or manage our Platform | ||||
| 94 | have their own Platform | ||||
| 95 | have any legal or contractual relationship with you | ||||
| 96 | provide Travel Experiences | ||||
| 97 | represent us, or enter into contracts, or accept legal documents in our name | ||||
| 98 | operate as our “process or service agents.” | ||||
| 99 | 4. When using Rentalcars.com to make Car Rental Bookings, clauses A13 and A14 ar | ||||
| > | e not applicable. | ||||
| 100 | A4. Our Platform | ||||
| 101 | 1. We take reasonable care in providing our Platform, but we can’t guarantee tha | ||||
| > | t everything on it is accurate (we get information from the Service Providers). | ||||
| > | To the extent permitted by law, we can’t be held responsible for any errors, int | ||||
| > | erruptions, or missing bits of information, although we will do everything we ca | ||||
| > | n to correct/fix them as soon as we can. | ||||
| 102 | 2. Our Platform is not a recommendation or endorsement of any Service Provider o | ||||
| > | r its products, services, facilities, vehicles, etc. | ||||
| 103 | 3. We’re not a party to the terms between you and the Service Provider. The Serv | ||||
| > | ice Provider is solely responsible for the Travel Experience. | ||||
| 104 | 4. To make a booking, you may need to create an Account. Make sure all your info | ||||
| > | (including payment and contact details) is correct and up to date, or you might | ||||
| > | not be able to access your Travel Experience(s). You’re responsible for anythin | ||||
| > | g that happens with your Account, so don’t let anyone else use it and keep your | ||||
| > | username and password secret. | ||||
| 105 | 5. We’ll show you the offers available to you in (what we think is) the right la | ||||
| > | nguage for you. You can change to another language whenever you like. | ||||
| 106 | 6. Unless otherwise indicated, you must be at least 18 to use the Platform. | ||||
| 107 | A5. Our values | ||||
| 108 | 1. You will: | ||||
| 109 | abide by Our values | ||||
| 110 | comply with all applicable laws | ||||
| 111 | cooperate with any anti-fraud/anti-money laundering checks we need to carry out | ||||
| 112 | not use the Platform to cause a nuisance or make fake bookings | ||||
| 113 | use the Travel Experience and/or Platform for their intended purpose | ||||
| 114 | not cause any nuisance or damage, and not behave inappropriately to the Service | ||||
| > | Provider’s personnel (or anyone else, for that matter). | ||||
| 115 | A6. Your experience with our Platform | ||||
| 116 | 1. Based on your interaction with our Platform and your personalization preferen | ||||
| > | ces (which you can access in your account settings under the Customization prefe | ||||
| > | rences section), we may enable features intended to make your experience more co | ||||
| > | nvenient and offer you personalized services (including personalized marketing m | ||||
| > | essages) to enhance your experience and make it easier for you to book your idea | ||||
| > | l Travel Experience. | ||||
| 117 | 2. We’re always working to improve our customers’ experience with Booking.com. S | ||||
| > | o, sometimes we show different people different designs, phrasings, products, et | ||||
| > | c., to find out how they react. As a result, you might not come across some serv | ||||
| > | ices or conditions when you visit our Platform. | ||||
| 118 | A7. Prices | ||||
| 119 | 1. When you make a booking, you agree to pay the cost of the Travel Experience, | ||||
| > | including any charges and taxes that may apply. | ||||
| 120 | 2. Some of the prices may have been rounded to the nearest whole number. The pri | ||||
| > | ce you pay will be based on the original, “non-rounded” price (although the actu | ||||
| > | al difference will be tiny anyway). | ||||
| 121 | 3. Obvious errors and obvious misprints are not binding. For example, if you boo | ||||
| > | k a premium car or a night in a luxury suite mistakenly offered for $1, your boo | ||||
| > | king may be canceled, and we’ll refund anything you’ve paid. We’ll remove obviou | ||||
| > | s pricing errors as soon as we become aware of them. | ||||
| 122 | 4. A crossed-out price indicates the price of a like-for-like booking without th | ||||
| > | e price reduction applied (“like-for-like” means same dates, same policies, same | ||||
| > | quality of accommodation/vehicle/class of travel, etc.). | ||||
| 123 | A8. Payment | ||||
| 124 | 1. For some products/services, the Service Provider will require an upfront paym | ||||
| > | ent and/or payment during your Travel Experience. | ||||
| 125 | If we organize your payment, we (or, in some cases, our affiliate) will be respo | ||||
| > | nsible for managing it and ensuring the completion of your transaction with our | ||||
| > | Service Provider. In this case, your payment constitutes the final settlement of | ||||
| > | the “due and payable” price. | ||||
| 126 | If the Service Provider charges you, this will usually be in person at the start | ||||
| > | of your Travel Experience, but it could also be, for example, that your credit | ||||
| > | card is charged when you book or you pay when you check out of your Accommodatio | ||||
| > | n. This depends on the Service Provider's upfront payment policy, as communicate | ||||
| > | d to you in the booking process. | ||||
| 127 | 2. If the Service Provider requires an upfront payment, it may be taken or pre-a | ||||
| > | uthorized when you make your booking, and it may be non-refundable. So, before y | ||||
| > | ou book, be sure to check the Service Provider’s upfront payments policy (availa | ||||
| > | ble during the booking process), which we don’t influence and aren’t responsible | ||||
| > | for. | ||||
| 128 | 3. If you know of or suspect any fraudulent behavior or unauthorized use of your | ||||
| > | Payment Method, contact your payment provider as soon as possible. | ||||
| 129 | 4. If the currency selected on the Platform isn't the same as the Service Provid | ||||
| > | er's currency, we may: | ||||
| 130 | show prices in your own currency | ||||
| 131 | offer you the Pay In Your Own Currency option. | ||||
| 132 | You can check our currency conversion rate during checkout, in the Booking detai | ||||
| > | ls of your Account, or in the email we send you if you don’t have an account. If | ||||
| > | we charge you fees in connection with any such services, the fee will be expres | ||||
| > | sed as a percentage over European Central Bank rates. Your card issuer may charg | ||||
| > | e you a foreign transaction fee. | ||||
| 133 | 5. We’ll store your Payment Method details for future transactions after collect | ||||
| > | ing your consent. | ||||
| 134 | A9. Policies | ||||
| 135 | 1. When you make a booking, you accept the applicable policies as displayed in t | ||||
| > | he booking process. You’ll find each Service Provider’s cancellation policy and | ||||
| > | any other policies (about age requirements, security/damage deposits, additional | ||||
| > | supplements for group bookings, extra beds, breakfast, pets, cards accepted, et | ||||
| > | c.) on our Platform: on the Service Provider information pages, during the booki | ||||
| > | ng process, in the fine print, and in the confirmation email or ticket (if appli | ||||
| > | cable). | ||||
| 136 | 2. If you cancel a booking or don’t show up, any cancellation/no-show fee and an | ||||
| > | y refund will depend on the Service Provider’s cancellation/no-show policy. | ||||
| 137 | 3. Some bookings can’t be canceled for free, while others can only be canceled f | ||||
| > | or free before a deadline. | ||||
| 138 | 4. If you book a Travel Experience by paying in advance (including all price com | ||||
| > | ponents and/or a damage deposit if applicable), the Service Provider may cancel | ||||
| > | the booking without notice if they can't collect the balance on the specified da | ||||
| > | te. If they do cancel, any non-refundable payment you’ve made will only be refun | ||||
| > | ded at their discretion. It's your responsibility to make sure the payment goes | ||||
| > | ahead on time (that your bank, debit card, or credit card details are correct an | ||||
| > | d that there's enough money available in your account). | ||||
| 139 | 5. If you think you’re not going to arrive on time, contact your Service Provide | ||||
| > | r and tell them when they can expect you. It’s your responsibility to ensure you | ||||
| > | ’re on time, and if you aren’t, we aren’t responsible for any associated costs ( | ||||
| > | e.g. the cancellation of your booking, or any fees the Service Provider may char | ||||
| > | ge). | ||||
| 140 | 6. As the person making the booking, you are responsible for the actions and beh | ||||
| > | avior (in relation to the Travel Experience) of everyone in the group. You’re al | ||||
| > | so responsible for obtaining their permission before providing us with their per | ||||
| > | sonal data. | ||||
| 141 | A10. Privacy and cookies | ||||
| 142 | 1. If you book a Travel Experience, refer to our Privacy Notice for more informa | ||||
| > | tion on privacy, cookies, how we might contact you, and how we process personal | ||||
| > | data. | ||||
| 143 | A11. Accessibility requests | ||||
| 144 | 1. If you have any accessibility requests: | ||||
| 145 | about our Platform and/or services, contact our Customer Service team | ||||
| 146 | about your Travel Experience (e.g. wheelchair access, walk-in baths, etc.), be s | ||||
| > | ure to contact your Service Provider or the airport, train station, etc. | ||||
| 147 | A12. Insurance | ||||
| 148 | 1. If you have bought insurance through our Platform, be sure to refer to the po | ||||
| > | licy document(s) for the terms and further information. These Terms do not apply | ||||
| > | to insurance. | ||||
| 149 | A13. Genius | ||||
| 150 | 1. The Genius rate is a discounted rate offered by participating Service Provide | ||||
| > | rs or funded by Booking.com for certain products/services. | ||||
| 151 | 2. Genius rates are for members of the Booking.com Genius program. There are no | ||||
| > | membership fees, and it’s easy to become a member – just create an account. Memb | ||||
| > | ership and rates are non-transferable. Membership is linked to a specific accoun | ||||
| > | t. Membership can also be linked to specific campaigns or incentives. | ||||
| 152 | 3. There are different “Genius Levels” based on the number of completed bookings | ||||
| > | made within a given period for any vertical offered by the program. Each level | ||||
| > | provides different travel rewards. To reach Level 2, the user must complete 5 bo | ||||
| > | okings within 2 years. To reach Level 3, the user must complete 15 bookings with | ||||
| > | in 2 years. | ||||
| 153 | 4. The following types of reservations made through Booking.com are excluded fro | ||||
| > | m the Genius program: Cruises, insurance, public transportation, and free option | ||||
| > | s. Any additional purchases such as room upgrades for stays, car seats for renta | ||||
| > | l cars, and additional luggage for flights will not incur Genius discounts. | ||||
| 154 | 5. We may change any feature of the Genius program, including the membership lev | ||||
| > | els, eligible booking types for progression, and the way the program is structur | ||||
| > | ed. | ||||
| 155 | 6. To ensure a fair and secure program, we may investigate instances of fraud, m | ||||
| > | isuse, or abuse. This may result in a membership being canceled and earned rewar | ||||
| > | ds being lost. | ||||
| 156 | 7. For more details, visit https://www.booking.com/genius.html. | ||||
| 157 | A14. Rewards, Credits & Wallet | ||||
| 158 | 1. We may issue Rewards to you – at our sole discretion, and subject to (a) the | ||||
| > | terms here in A14 and (b) any Individual Reward Criteria that apply. If we make | ||||
| > | a clerical error (i) in calculating your Rewards or (ii) in converting currencie | ||||
| > | s related to your Rewards, we can always change or correct any balances shown. | ||||
| 159 | 2. How to get Rewards: You may, for example, earn and receive a Reward by bookin | ||||
| > | g and completing Accommodation stays with participating Service Providers, or by | ||||
| > | making a certain number of Eligible bookings in a given time period. Note that | ||||
| > | the amount/quantity of Rewards earned will depend on each promotional campaign. | ||||
| > | We’ll provide details about earning/spending a Reward when it becomes available | ||||
| > | to earn and/or spend. | ||||
| 160 | 3. Where to find your Rewards: If and when you receive any Rewards, you’ll be ab | ||||
| > | le to manage and spend them from the Wallet, which is automatically created when | ||||
| > | you create a verified Account. You’ll find the Wallet in your Account menu, and | ||||
| > | you must be signed in to your Account to access it. If you need to do anything | ||||
| > | to receive a Reward, we’ll tell you how (through Account notifications, push not | ||||
| > | ifications, and/or emails). Once you have Rewards in your Wallet, we’ll provide | ||||
| > | any terms and conditions related to spending them. | ||||
| 161 | 4. Types of Rewards: Although we only award (a) Credits and (b) vouchers into yo | ||||
| > | ur Wallet, your Wallet may also help you track the processing of (c) other types | ||||
| > | of Reward (e.g., Credit Card Cashback) from us. We’ll tell you what you need to | ||||
| > | know about receiving each Reward at the appropriate time. | ||||
| 162 | 5. How to get Credits: Credits are usually issued as a result of getting a Rewar | ||||
| > | d, but we may issue Credits for other reasons. | ||||
| 163 | 6. Where to find your Credits: Your Rewards are always stored in the Wallet unti | ||||
| > | l they’re spent. Your Wallet balance will indicate how much is stored and spenda | ||||
| > | ble on Eligible bookings. You’ll also be able to access detailed information suc | ||||
| > | h as when your Rewards were earned, were awarded, and will expire. If you’re ent | ||||
| > | itled to Cash Credits, you’ll also find out how to transfer them to a credit or | ||||
| > | debit card (of certain brands). | ||||
| 164 | 7. Types of Credits: Each Reward type has its own set of spending and/or usage c | ||||
| > | onditions. In general, all Rewards can only be spent on Travel Experiences that | ||||
| > | accept Wallet payments. Travel Credits can be spent across different bookings, b | ||||
| > | ut vouchers can only be spent on specific bookings stated within each voucher's | ||||
| > | terms and conditions. Cash Credits can also be spent like Travel Credits or be t | ||||
| > | ransferred to a credit or debit card (of certain brands). | ||||
| 165 | We reserve the right to audit any and all accounts in the Rewards & Wallet progr | ||||
| > | am at any time and without notice to the Member to ensure compliance with the Re | ||||
| > | wards & Wallet program or investigate (alleged) fraud or misuse. | ||||
| 166 | Rewards: eligibility | ||||
| 167 | 8. To be able to receive any type of Rewards from us, you must, at the time of q | ||||
| > | ualification and spending: | ||||
| 168 | have a verified Account with us | ||||
| 169 | be at least 18 years old | ||||
| 170 | meet the Individual Reward Criteria | ||||
| 171 | not violate the Rewards & Wallet Terms, and | ||||
| 172 | have a valid credit card, if you need to qualify for Credit Card Cashback Reward | ||||
| > | s. | ||||
| 173 | 9. When a Reward is available for earning, the Individual Reward Criteria will e | ||||
| > | xplain how (and if) you can qualify for it. These criteria may contain and not b | ||||
| > | e limited to: | ||||
| 174 | time-sensitive restrictions (e.g. offers with expiration dates) | ||||
| 175 | platform restrictions (e.g. promotional codes that can only be used in our app) | ||||
| 176 | Accommodation service restrictions (e.g. offers that can only be used with speci | ||||
| > | fic Service Providers) | ||||
| 177 | a minimum spend (e.g. a Reward that you’ll only earn when you spend at least a c | ||||
| > | ertain amount on a Booking), and | ||||
| 178 | a maximum Reward value (for both monetary and non-monetary Rewards). | ||||
| 179 | 10. Rewards can’t be sold, encumbered, or transferred in any way to a third part | ||||
| > | y. In the event of an Account holder’s death, their Account will be closed and a | ||||
| > | ny Rewards that are pending or available for spending in the Wallet will be canc | ||||
| > | eled. | ||||
| 180 | Rewards: Credits and vouchers | ||||
| 181 | 11. You can spend any amount of Travel Credits and/or Cash Credits that you have | ||||
| > | to offset the cost of an eligible booking on participating Platforms (e.g., www | ||||
| > | .booking.com or a Group Company website). However, you may only spend one vouche | ||||
| > | r on each booking, and if you have multiple vouchers in your Wallet, their value | ||||
| > | cannot be combined for spending on any Booking. | ||||
| 182 | 12. If that booking costs less than you have in Rewards, your unspent Rewards wi | ||||
| > | ll remain available for spending in your Wallet until expiration, unless otherwi | ||||
| > | se stated in each Reward's terms and conditions. | ||||
| 183 | 13. If that Travel Experience costs more than you have in Rewards, you must make | ||||
| > | payment for the remaining amount using a different Payment Method. Failure to d | ||||
| > | o so in time may result in your booking being canceled, and your Rewards returne | ||||
| > | d to your Wallet with the original Reward terms and conditions, including expira | ||||
| > | tion dates. | ||||
| 184 | 14. You may spend both Credits and vouchers at the same time on any Eligible boo | ||||
| > | kings. We do our best to unlock the most savings for you, but it is your sole re | ||||
| > | sponsibility to manage how the Rewards are spent. If you have multiple Rewards o | ||||
| > | f a single type, the Reward with the earliest expiration date will be selected f | ||||
| > | or spending by default during payment confirmation. While you may not choose Cre | ||||
| > | dits with later expiration dates to spend first, you are free to choose the vouc | ||||
| > | her you prefer to spend first. | ||||
| 185 | 15. If you cancel a Travel Experience that you have already paid for (in part or | ||||
| > | in full) with Rewards, the Service Provider’s cancellation policy will determin | ||||
| > | e whether or not your money and/or Rewards are refunded. Our Customer Service te | ||||
| > | am will be able to refund any Rewards that you may be entitled to. | ||||
| 186 | 16. You can transfer Cash Credits (but not Travel Credits) to a credit or debit | ||||
| > | card of certain brands. | ||||
| 187 | 17. Your Wallet’s default currency is determined by your location, residency, or | ||||
| > | another currency we may elect. If you get any Rewards in a different currency, | ||||
| > | we’ll convert them to your Wallet’s default currency, or another currency we may | ||||
| > | elect, using our Currency Conversion Rate. | ||||
| 188 | 18. If a Reward was issued because you booked a Travel Experience, any associate | ||||
| > | d Rewards that haven’t been spent will be deleted from your Wallet if that Trave | ||||
| > | l Experience is canceled. | ||||
| 189 | 19. We reserve the right to, without notice, cancel any Reward that was obtained | ||||
| > | by fraud or misuse. | ||||
| 190 | 20. If you didn’t receive a Reward that you should have, contact our Customer Se | ||||
| > | rvice team no more than 12 months after you did what you believe qualified you f | ||||
| > | or it. Please provide any supporting documentation you have. If you don’t do thi | ||||
| > | s within 12 months, you will automatically be ineligible for the Reward and will | ||||
| > | not be able to claim it. | ||||
| 191 | 21. The validity of all Credits can be found in the Rewards & Wallet activity of | ||||
| > | your Wallet. If you have any Rewards that may expire soon, we may choose to not | ||||
| > | ify you through emails and push notifications. | ||||
| 192 | For some products/services, the Service Provider will require an Upfront Payment | ||||
| > | and/or a payment taken during your Travel Experience. Note that if Wallet payme | ||||
| > | nts are involved (for example, when you choose to pay later for an Accommodation | ||||
| > | Booking), we will charge your Wallet for the selected Rewards during booking co | ||||
| > | nfirmation—so your Rewards will be spent immediately—while any remaining amount | ||||
| > | will be charged according to the payment policy of your Booking. | ||||
| 193 | Wallet | ||||
| 194 | 22. All data, including personal data, will be processed in accordance with our | ||||
| > | Privacy Statement and applicable data protection laws and regulations. It will b | ||||
| > | e shared with Group Companies or Service Providers as required by the Wallet pro | ||||
| > | gram. Lost, stolen, or expired Rewards will not be replaced. | ||||
| 195 | 23. Your obligations: | ||||
| 196 | You’re responsible for making sure that all information is (and stays) correct, | ||||
| > | complete, and up to date | ||||
| 197 | If we ask you for proof of ID, be sure to provide it within 30 days | ||||
| 198 | You’re responsible for keeping your Account sign-in details safe and secure in o | ||||
| > | rder to safeguard your Wallet. | ||||
| 199 | 24. If you don’t follow the rules in this section, we may automatically suspend | ||||
| > | or cancel your Wallet. | ||||
| 200 | 25. You may not use your Wallet or Rewards in any way that is misleading, unfair | ||||
| > | , harmful, or illegal. | ||||
| 201 | 26. We may set off or settle any or all of your Rewards against any claim we (or | ||||
| > | a Group Company) have against you. We may do this at any time, and without adva | ||||
| > | nce notice. | ||||
| 202 | 27. We may change, suspend, or end any aspect of the Wallet or Rewards program. | ||||
| > | In particular, we might change: | ||||
| 203 | these Rewards & Wallet terms | ||||
| 204 | eligibility criteria | ||||
| 205 | which Rewards we provide | ||||
| 206 | 28. We will make reasonable efforts to give you prior notice if we make any chan | ||||
| > | ges or stop providing the Wallet service altogether. | ||||
| 207 | 29. If we stop providing the Wallet service, all Rewards that haven’t expired wi | ||||
| > | ll be valid for another 12 months. | ||||
| 208 | A15. Intellectual property rights | ||||
| 209 | 1. Unless otherwise stated, all rights in our Platform (technology, content, tra | ||||
| > | demarks, look & feel, etc.) are owned by Booking.com (or its licensors) and by u | ||||
| > | sing our Platform you agree to do so for its intended purpose only and respectin | ||||
| > | g the requirements set out in paragraphs A15.2 and A15.3. | ||||
| 210 | 2. Whether or not you have a commercial purpose, you’re not allowed to access, m | ||||
| > | onitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on ou | ||||
| > | r Platform using any robot, spider, scraper, other automated means, or automated | ||||
| > | assistants (including, but not limited to, those that operate by interacting wi | ||||
| > | th or otherwise making use of your browser, such as AI-powered assistants) for a | ||||
| > | ny purpose without the prior, express written permission of Booking.com. For the | ||||
| > | avoidance of doubt, Booking.com does not authorize the use of automated means o | ||||
| > | r automated assistants (including, but not limited to, those that operate by int | ||||
| > | eracting with or otherwise making use of your browser, such as AI-powered assist | ||||
| > | ants) to make bookings or reservations using anything on our Platform without th | ||||
| > | e prior, express written permission of Booking.com. | ||||
| 211 | 3. We keep a close eye on every visit to our Platform, and we’ll block anyone (a | ||||
| > | nd any automated system) we suspect of: | ||||
| 212 | conducting an unreasonable amount of searches | ||||
| 213 | using any device or software to gather prices or other information | ||||
| 214 | doing anything that places undue stress on our Platform. | ||||
| 215 | using automated assistants (including AI-powered assistants) to access the Platf | ||||
| > | orm without express permission | ||||
| 216 | 4. By uploading a review/picture to our Platform, you’re confirming that it meet | ||||
| > | s our Content Standards and Guidelines and that: | ||||
| 217 | it’s truthful (e.g. you haven’t altered the picture or uploaded one of a differe | ||||
| > | nt property) | ||||
| 218 | it doesn’t contain any viruses | ||||
| 219 | you’re allowed to share it with us | ||||
| 220 | we’re allowed to use it on our Platform and for any other commercial purposes (i | ||||
| > | ncluding in a promotional context), everywhere, forever (when you let us know we | ||||
| > | can no longer use it, we will consider any such reasonable request) | ||||
| 221 | it doesn’t infringe the privacy rights of other people | ||||
| 222 | you accept full responsibility for any legal claims against Booking.com related | ||||
| > | to it. | ||||
| 223 | 5. Just to make it clear, we’re not responsible or liable for any picture upload | ||||
| > | ed to our Platform, and we’re allowed to remove any picture at our discretion (e | ||||
| > | .g. if we detect that a picture does not meet the criteria). | ||||
| 224 | A16. What if something goes wrong? | ||||
| 225 | 1. If you have a question or complaint, contact our Customer Service team. You c | ||||
| > | an do this by accessing your Booking, or through our app, or through our Help Ce | ||||
| > | nter, where you’ll also find useful FAQs. You can help us help you as quickly as | ||||
| > | possible by providing, if available: | ||||
| 226 | your booking confirmation number, your contact details, your reservation PIN, an | ||||
| > | d the email address you used when you made your booking (if you have one) | ||||
| 227 | a summary of the issue, including how you’d like us to help you | ||||
| 228 | any supporting documents (e.g. bank statement, pictures, receipts, etc.) | ||||
| 229 | 2. All questions and complaints are recorded, and the most urgent ones are treat | ||||
| > | ed as highest priority. | ||||
| 230 | 3. If you're a resident of the European Economic Area and aren’t happy with the | ||||
| > | way we handle your complaint, you may be able to complain via the European Commi | ||||
| > | ssion's ODR (Online Dispute Resolution) platform (ec.europa.eu/odr). It depends | ||||
| > | on what your complaint was about: | ||||
| 231 | if it was about an accommodation, flight, or attraction, you can use that ODR pl | ||||
| > | atform | ||||
| 232 | if it was about ground transportation, you can’t (because ground transportation | ||||
| > | is booked with Booking.com Transport Limited, and the UK has left the EU). | ||||
| 233 | Note that you won’t be able to submit any new claims via the ODR from March 20, | ||||
| > | 2025, the day the ODR will be discontinued. For more information on the disconti | ||||
| > | nuation of the ODR, be sure to check out the European Commission’s website. | ||||
| 234 | 4. If you’re a resident of the Czechia and you’re not happy with the way we hand | ||||
| > | le your complaint, you can complain to the Czech Trade Inspection Authority – Ce | ||||
| > | ntral Inspectorate, ADR Department, registered office Štěpánská 15, Prague 2, po | ||||
| > | stal code: 120 00, email: adr@coi.cz, https://www.coi.cz/informace-o-adr/. | ||||
| 235 | 5. If you’re a resident of Brazil and aren’t happy with the way we handle your c | ||||
| > | omplaint, you can complain via the Brazilian Federal Consumer Dispute Resolution | ||||
| > | Platform (consumidor.gov.br/). | ||||
| 236 | 6. We try to resolve disputes internally, and aren’t obliged to submit to any al | ||||
| > | ternative dispute resolution procedures handled by independent providers. | ||||
| 237 | A17. Communication with the Service Provider | ||||
| 238 | 1. We may help you communicate with your Service Provider, but we can’t guarante | ||||
| > | e that they will read anything from you or that they’ll do what you ask. In itse | ||||
| > | lf, the fact that you contact them or they contact you doesn’t mean you have any | ||||
| > | grounds for legal action. | ||||
| 239 | A18. Measures against unacceptable behavior | ||||
| 240 | 1. We have the right to stop you from making any bookings, to cancel any booking | ||||
| > | s you’ve already made, and/or to stop you from using our Platform, our Customer | ||||
| > | Service, and/or your Account. Of course, we’ll only do this if, in our opinion, | ||||
| > | there’s a good reason to. For example: | ||||
| 241 | fraud or abuse | ||||
| 242 | non-compliance with (including our values or with applicable laws or regulations | ||||
| 243 | inappropriate or unlawful behavior (e.g., violence, threats, or invasion of priv | ||||
| > | acy) in relation to us, any of the companies we work with, or anyone else, for t | ||||
| > | hat matter. | ||||
| 244 | 2. If we cancel a booking as a result, you will not be entitled to a refund. We | ||||
| > | may tell you why we’ve canceled your booking, unless telling you would (a) contr | ||||
| > | avene applicable laws and/or (b) prevent or obstruct the detection or prevention | ||||
| > | of fraud or other illegal activities. If you believe we have incorrectly cancel | ||||
| > | ed your booking, be sure to contact our Customer Service team. | ||||
| 245 | 3. You acknowledge and agree that monetary damages are not an adequate remedy at | ||||
| > | law for the unauthorized use of automated means or automated assistants (includ | ||||
| > | ing, but not limited to, those that operate by interacting with or otherwise mak | ||||
| > | ing use of your browser, such as AI-powered assistants), that such unauthorized | ||||
| > | use may cause Booking.com irreparable harm, and that Booking.com is entitled to | ||||
| > | injunctive relief to prohibit such unauthorized use. | ||||
| 246 | A19. Limitation of liability | ||||
| 247 | 1. These terms limit only our liabilities under applicable law. Nothing in these | ||||
| > | terms will limit our (or the Service Provider’s) liability for our (or their) o | ||||
| > | wn (i) negligence that leads to death or personal injury or (ii) fraud or fraudu | ||||
| > | lent misrepresentation, gross negligence, or willful misconduct. Booking.com sha | ||||
| > | ll not be liable for any losses outside of the rights and responsibilities descr | ||||
| > | ibed in this section, unless said losses are caused by Booking.com’s breach of t | ||||
| > | hese terms. As a non-limiting example, Booking.com shall not be liable for any: | ||||
| 248 | indirect or consequential loss or damage | ||||
| 249 | loss of profits, use, data, revenues, business opportunities, or goodwill | ||||
| 250 | special, punitive, or exemplary damages | ||||
| 251 | inaccurate information about a Service Provider | ||||
| 252 | product, service, or action of a Service Provider or other business partner | ||||
| 253 | mistake in an email address, phone number, or credit card number (unless it’s ou | ||||
| > | r fault) | ||||
| 254 | force majeure or event beyond our control. | ||||
| 255 | 2. If you are in breach of these Terms and/or the Service Provider’s terms, to t | ||||
| > | he extent permitted by law: | ||||
| 256 | we will not be liable for any costs you incur as a result, and | ||||
| 257 | you won’t be entitled to any refund. | ||||
| 258 | 3. The most that we, or any Service Provider, will be liable for, whether for on | ||||
| > | e event or a series of connected events, is the cost of your booking, as set out | ||||
| > | in your confirmation email. These liability limitations shall apply to all form | ||||
| > | s of legal action, whether related to contract, tort, negligence, strict liabili | ||||
| > | ty, or any other legal action. | ||||
| 259 | 4. Except as expressly stated in these Terms, no representation, warranties, or | ||||
| > | undertakings are given in relation to Service Providers’ products and services, | ||||
| > | and we accept no responsibility for ensuring that they are suitable for your pur | ||||
| > | poses (which remains solely your responsibility). To the fullest extent permitte | ||||
| > | d by law, Booking.com disclaims all representations and warranties, including, b | ||||
| > | ut not limited to, warranties of merchantability and fitness for a particular pu | ||||
| > | rpose. We do not warrant or make any representations that our website will opera | ||||
| > | te error-free or uninterrupted, that defects will be corrected, or that the webs | ||||
| > | ite and/or its servers will be free of viruses and/or other harmful components. | ||||
| > | We do not warrant or make any representations regarding the suitability, availab | ||||
| > | ility, accuracy, reliability, or timeliness of any material of any kind on the w | ||||
| > | ebsite for any purpose, including software, services, information, text, and rel | ||||
| > | ated graphics content. You agree that you will make use of the Booking.com websi | ||||
| > | te and services at your own risk. You understand and agree that we are not respo | ||||
| > | nsible or liable for any misuse or unauthorized use of our website or services, | ||||
| > | or any consequences arising out of such misuse or unauthorized use. | ||||
| 260 | 5. Just to be clear, nothing in these Terms will entitle any third party other t | ||||
| > | han the Service Provider to anything. | ||||
| 261 | A20. Arbitration agreement | ||||
| 262 | Applicability of Arbitration Agreement | ||||
| 263 | 1. Subject to the terms of this Arbitration Agreement, you and Booking.com agree | ||||
| > | that any disagreement, controversy, or claim arising out of or relating in any | ||||
| > | way to your access to or use of our Platform, or other services provided by Book | ||||
| > | ing.com or the support companies in connection with your use of our Platform (in | ||||
| > | cluding the interpretation and scope of this Arbitration Agreement and the arbit | ||||
| > | rability of a Dispute, as defined herein), or your relationship with us or any s | ||||
| > | ubsidiary, parent, or affiliate company or companies (whether based in contract, | ||||
| > | tort, statute, fraud, misrepresentation, or any other legal theory) (each, a “D | ||||
| > | ispute”) will be resolved by binding arbitration, rather than in court, except t | ||||
| > | hat: (1) you and Booking.com may assert claims or seek relief in small claims co | ||||
| > | urt, to the extent the Dispute qualifies under applicable law and remains in sma | ||||
| > | ll claims court; and (2) the following causes of action and, as applicable, requ | ||||
| > | ests for relief are exceptions to the Disputes covered by this Arbitration Agree | ||||
| > | ment and will be brought in a judicial proceeding in a court of competent jurisd | ||||
| > | iction (as outlined in this Arbitration Agreement): (i) any claim or cause of ac | ||||
| > | tion alleging actual or threatened infringement, misappropriation, or violation | ||||
| > | of a party’s copyrights, trademarks, trade secrets, patents, or other intellectu | ||||
| > | al property rights; (ii) any claim or cause of action seeking emergency injuncti | ||||
| > | ve relief based on exigent circumstances (e.g., imminent danger or commission of | ||||
| > | a crime, hacking, cyber-attack); or (iii) a request for the remedy of public in | ||||
| > | junctive relief, where such remedies are permitted and cannot be waived by appli | ||||
| > | cable law; or (iv) any cause of action related to the unauthorized use of anythi | ||||
| > | ng on our Platform by an automated means or automated assistant (including, but | ||||
| > | not limited to, those that operate by interacting with or otherwise making use o | ||||
| > | f your browser, such as AI-powered assistants). For purposes of this Arbitration | ||||
| > | Agreement, “Dispute” will also include disputes that arose or that involve fact | ||||
| > | s occurring before the existence of this or any prior versions of the Terms, unl | ||||
| > | ess those disputes were noticed prior to when these Terms took effect, as well a | ||||
| > | s claims that may arise after the termination of these Terms. | ||||
| 264 | Internal Review Procedure | ||||
| 265 | 2. Prior to initiating any Dispute, as discussed in the subsequent section, each | ||||
| > | party must first give the other an opportunity to resolve any complaints by sub | ||||
| > | mitting them in writing to the other party. | ||||
| 266 | Where you have a complaint, you must give Booking.com written notice through the | ||||
| > | form available on our Dispute Resolution page (the “Internal Review Procedure”) | ||||
| > | . Your message through Booking.com’s Dispute Resolution page beginning the Inter | ||||
| > | nal Review Procedure must contain the following information: (1) your name, (2) | ||||
| > | your address, (3) the email address you used to make your reservation, (4) your | ||||
| > | reservation number, (5) the date of your reservation, (6) the name of the Servic | ||||
| > | e Provider with whom you booked your Travel Experience, (7) a brief description | ||||
| > | of the nature of your complaint, and (8) the resolution that you are seeking (to | ||||
| > | gether, the “Required Information”). Additionally, the message must start with “ | ||||
| > | Request Under Arbitration Agreement.” If your message does not start with this t | ||||
| > | ext, or if it does not contain all of the Required Information (or an explanatio | ||||
| > | n of why you are unable to include any of the Required Information), then you ha | ||||
| > | ve not effectively begun the Internal Review Procedure, which you must do before | ||||
| > | initiating any arbitration or an action in small claims court Booking.com. This | ||||
| > | requirement is intended to inform Booking.com that you have a dispute to be res | ||||
| > | olved. | ||||
| 267 | If Booking.com has a complaint, it will submit a written notice with the relevan | ||||
| > | t Required Information to the email address you used to make your reservation. | ||||
| 268 | If the parties are unable to resolve the complaint within 60 days of the start o | ||||
| > | f the Internal Review Procedure, either party may seek relief as laid out in thi | ||||
| > | s Arbitration Agreement. The Internal Review Procedure is a mandatory preconditi | ||||
| > | on to commencing arbitration. | ||||
| 269 | The statute of limitations and any filing fee deadlines shall be tolled during t | ||||
| > | he Internal Review Procedure. | ||||
| 270 | Waiver of Jury Trial | ||||
| 271 | 3. YOU AND BOOKING.COM HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO S | ||||
| > | UE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Booking.com | ||||
| > | are instead electing that all Disputes shall be resolved by arbitration under th | ||||
| > | is Arbitration Agreement, except as specified in the subsection entitled “Applic | ||||
| > | ability of Arbitration Agreement.” There is no judge or jury in arbitration, and | ||||
| > | court review of an arbitration award is subject to very limited review | ||||
| 272 | Waiver of Class and Other Non-Individualized Relief | ||||
| 273 | 4. EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND | ||||
| > | NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAI | ||||
| > | VE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR | ||||
| > | ARBITRATED ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ONLY INDIVIDUAL RELI | ||||
| > | EF IS AVAILABLE. Subject to this Arbitration Agreement, the arbitrator may award | ||||
| > | declaratory or injunctive relief only in favor of the individual party seeking | ||||
| > | relief and only to the extent necessary to provide relief warranted by the party | ||||
| > | ’s individual claim. Nothing in this paragraph is intended to, nor shall it, aff | ||||
| > | ect the terms and conditions under the subsection A20.9 entitled “Batch Arbitrat | ||||
| > | ion.” Notwithstanding anything to the contrary in this Arbitration Agreement, if | ||||
| > | a final decision, not subject to any further appeal or recourse, determines tha | ||||
| > | t the limitations of this subsection, “Waiver of Class and Other Non-Individuali | ||||
| > | zed Relief,” are invalid or unenforceable as to a particular claim or request fo | ||||
| > | r relief (such as a request for public injunctive relief), you and Booking.com a | ||||
| > | gree that the particular claim or request for relief (and only that particular c | ||||
| > | laim or request for relief) shall be severed from the arbitration and may be lit | ||||
| > | igated in the state or federal courts located in the State of New York. All othe | ||||
| > | r Disputes shall be arbitrated or litigated in small claims court. This subsecti | ||||
| > | on does not prevent you or Booking.com from participating in a class-wide or mas | ||||
| > | s settlement of claims. | ||||
| 274 | Rules and Forum | ||||
| 275 | 5. The Terms evidence a transaction involving interstate commerce; and notwithst | ||||
| > | anding any other provision herein with respect to the applicable substantive law | ||||
| > | , the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretat | ||||
| > | ion and enforcement of this Arbitration Agreement, including the procedures gove | ||||
| > | rning Batch Arbitration, and any arbitration. | ||||
| 276 | The arbitration will be administered by the National Arbitration & Mediation (“N | ||||
| > | AM”) in accordance with the NAM Comprehensive Dispute Resolution Rules and Proce | ||||
| > | dure (the “NAM Rules”) in effect at the time of arbitration, except as supplemen | ||||
| > | ted, where applicable, by the NAM Mass Filing Supplemental Dispute Resolution Ru | ||||
| > | les and Procedures (the “NAM Mass Filing Rules”), and as modified by this Arbitr | ||||
| > | ation Agreement. The NAM Rules are currently available at https://www.namadr.com | ||||
| > | /resources/rules-fees-forms/. | ||||
| 277 | A party that wishes to initiate arbitration must provide the other party with a | ||||
| > | request for arbitration (the “Demand”). The Demand must include: (1) the name, t | ||||
| > | elephone number, mailing address, email address of the party seeking arbitration | ||||
| > | , and email address associated with the account, if applicable; (2) a statement | ||||
| > | of the legal claims being asserted and the factual bases of those claims; (3) a | ||||
| > | description of the remedy sought and an accurate, good‐faith calculation of the | ||||
| > | amount in controversy in United States Dollars; (4) a statement certifying compl | ||||
| > | etion of the Internal Review Procedure process as described; and (5) a statement | ||||
| > | certifying that the requesting party will pay any necessary filing fees in conn | ||||
| > | ection with such arbitration. Any Demand you send to Booking.com should be sent | ||||
| > | through the form available on our Dispute Resolution page. Booking.com will prov | ||||
| > | ide the Demand to your email address on file. | ||||
| 278 | If the party requesting arbitration is represented by counsel, the Demand shall | ||||
| > | also include counsel’s name, telephone number, mailing address, and email addres | ||||
| > | s. Such counsel must also sign the Demand. By signing the Demand, counsel certif | ||||
| > | ies to the best of counsel’s knowledge, information, and belief, formed after an | ||||
| > | inquiry reasonable under the circumstances, that, consistent with the standards | ||||
| > | set forth in Federal Rule of Civil Procedure 11(b): (1) the Demand is not being | ||||
| > | presented for any improper purpose, such as to harass, cause unnecessary delay, | ||||
| > | or needlessly increase the cost of dispute resolution; (2) the claims, defenses | ||||
| > | , and other legal contentions are warranted by existing law or by a nonfrivolous | ||||
| > | argument for extending, modifying, or reversing existing law or for establishin | ||||
| > | g new law; and (3) the factual and damages contentions have evidentiary support | ||||
| > | or, if specifically so identified, will likely have evidentiary support after a | ||||
| > | reasonable opportunity for further investigation or discovery (“Counsel’s Certif | ||||
| > | ication”). | ||||
| 279 | Unless you and Booking.com otherwise agree, or the Batch Arbitration process dis | ||||
| > | cussed in subsection A20.9 is triggered, any in-person arbitration hearing will | ||||
| > | be conducted in New York, New York or, at your election, in the county where you | ||||
| > | reside or another mutually agreed location. You and we agree that, for Demands | ||||
| > | where the relief sought is $25,000 or less, the arbitration will be conducted ba | ||||
| > | sed solely on written submissions, unless you request a hearing, or the arbitrat | ||||
| > | or determines that a hearing is necessary; in that case, virtual hearings shall | ||||
| > | be preferred over in-person hearings unless the arbitrator determines that a par | ||||
| > | ty’s right to a fundamentally fair process would be impaired absent an in-person | ||||
| > | hearing. In the case of an in-person hearing, you and we agree that any employe | ||||
| > | e of Booking.com B.V. or its affiliate who is based outside of the United States | ||||
| > | and who is participating in the hearing may participate telephonically or by vi | ||||
| > | deo conference. Subject to the NAM Rules, the arbitrator may direct a limited an | ||||
| > | d reasonable exchange of information between the parties, consistent with the ex | ||||
| > | pedited nature of arbitration. If NAM is not available to arbitrate, the parties | ||||
| > | will select an alternative arbitral forum. Your responsibility to pay any NAM f | ||||
| > | ees and costs will be solely as set forth in the applicable NAM fee schedules (t | ||||
| > | he “Fee Schedules”). | ||||
| 280 | You and Booking.com agree that all materials and documents exchanged during the | ||||
| > | arbitration proceedings shall be kept confidential and shall not be shared with | ||||
| > | anyone except the parties’ attorneys, accountants, or business advisors, and the | ||||
| > | n subject to the condition that they agree to keep all materials and documents e | ||||
| > | xchanged during the arbitration proceedings confidential. | ||||
| 281 | You and Booking.com agree that at least 14 days before the date set for an arbit | ||||
| > | ration hearing, any party may serve an offer in writing upon the other party to | ||||
| > | allow judgment on specified terms. If the offer made by one party is not accepte | ||||
| > | d by the other party, and the other party fails to obtain a more favorable award | ||||
| > | , the other party shall not recover any post-offer costs to which they otherwise | ||||
| > | would be entitled and shall pay the offering party’s costs from the time of the | ||||
| > | offer. | ||||
| 282 | Arbitrator | ||||
| 283 | 6. The arbitrator will be either a retired judge or an attorney licensed to prac | ||||
| > | tice law in the state of New York, and will be selected by the parties from NAM’ | ||||
| > | s roster of consumer dispute arbitrators. If the parties are unable to agree upo | ||||
| > | n an arbitrator within thirty-five (35) days of delivery of the Demand, then NAM | ||||
| > | will appoint the arbitrator in accordance with NAM Rules, provided that if the | ||||
| > | Batch Arbitration process under subsection A20.9 is triggered, NAM, without soli | ||||
| > | citing input or feedback from any party, will appoint the arbitrator for each ba | ||||
| > | tch. | ||||
| 284 | Authority of the Arbitrator | ||||
| 285 | 7. The arbitrator shall have exclusive authority to resolve any Dispute, includi | ||||
| > | ng, without limitation, disputes regarding the interpretation or application of | ||||
| > | the Arbitration Agreement, including the enforceability, revocability, scope, or | ||||
| > | validity of the Arbitration Agreement or any portion of the Arbitration Agreeme | ||||
| > | nt, except that all Disputes regarding the subsection entitled “Waiver of Class | ||||
| > | and Other Non-Individualized Relief,” including any claim that all or part of th | ||||
| > | e subsection entitled “Waiver of Class and Other Non-Individualized Relief” is u | ||||
| > | nenforceable, illegal, void, or voidable, or that such subsection entitled “Waiv | ||||
| > | er of Class and Other Non-Individualized Relief” has been breached, shall be dec | ||||
| > | ided by a court of competent jurisdiction and not by an arbitrator. The arbitrat | ||||
| > | or shall have the authority to grant motions dispositive of all or part of any D | ||||
| > | ispute. The arbitrator shall issue a written award and statement of decision des | ||||
| > | cribing the essential findings and conclusions on which the award is based, incl | ||||
| > | uding the calculation of any damages awarded. The award of the arbitrator is fin | ||||
| > | al and binding upon you and us. Judgment on the arbitration award may be entered | ||||
| > | in any court having jurisdiction. | ||||
| 286 | Attorneys’ Fees and Costs | ||||
| 287 | 8. The parties shall bear their own attorneys’ fees and costs in arbitration unl | ||||
| > | ess the arbitrator finds that either the substance of the Dispute or the relief | ||||
| > | sought in the Demand was frivolous or was brought for an improper purpose (as me | ||||
| > | asured by the standards set forth in Federal Rule of Civil Procedure 11(b)). To | ||||
| > | the extent, following a presentation on the merits, on its own motion or a party | ||||
| > | ’s, and after affording a reasonable opportunity to respond, an arbitrator deter | ||||
| > | mines that a party who commenced arbitration did not bring its claim(s) consiste | ||||
| > | nt with Counsel’s Certification and the standards set forth in Federal Rule of C | ||||
| > | ivil Procedure 11(b), the parties agree that the arbitrator shall, as part of it | ||||
| > | s award, impose sanctions by ordering that the initiating party reimburse the re | ||||
| > | sponding party for all arbitration costs and arbitrators’ fees the responding pa | ||||
| > | rty incurred under the Fee Schedules. | ||||
| 288 | Batch Arbitration | ||||
| 289 | 9. To increase the efficiency of administration and resolution of arbitrations, | ||||
| > | you and Booking.com agree that in the event that there are twenty-five (25) or m | ||||
| > | ore individual Demands of a substantially similar nature filed against Booking.c | ||||
| > | om by or with the assistance of the same law firm, group of law firms, or organi | ||||
| > | zations (“Claimants’ Counsel”), within a reasonably approximate period of time, | ||||
| > | for example, a ninety (90) day period, NAM shall (1) administer the arbitration | ||||
| > | demands in batches of 100 Demands per batch (or, if between twenty-five (25) and | ||||
| > | ninety-nine (99) individual Demands are filed, a single batch of all those Dema | ||||
| > | nds, and, to the extent there are fewer than 100 Demands remaining after the bat | ||||
| > | ching described, a final batch consisting of the remaining Demands); (2) appoint | ||||
| > | one arbitrator for each batch; and (3) provide for the resolution of each batch | ||||
| > | on a consolidated basis with one set of filing and administrative fees due per | ||||
| > | side per batch, one procedural calendar, one hearing (if any) in a place to be s | ||||
| > | elected by the arbitrator, and one final award, which will provide for any and a | ||||
| > | ll relief the arbitrator determines each individual party is entitled to receive | ||||
| > | (“Batch Arbitration”). NAM shall administer all batches concurrently, to the ex | ||||
| > | tent possible. | ||||
| 290 | All parties agree that Demands are of a “substantially similar nature” if they a | ||||
| > | rise out of or relate to the same event or factual scenario and raise the same o | ||||
| > | r similar legal issue(s) and seek the same or similar relief. To the extent the | ||||
| > | parties disagree on the application of the Batch Arbitration process, the disagr | ||||
| > | eeing party shall advise NAM, and NAM shall appoint a sole standing Procedural A | ||||
| > | rbitrator or, should the circumstances so require, an Emergency Arbitrator, acco | ||||
| > | rding to the NAM Rules, to determine the applicability of the Batch Arbitration | ||||
| > | process (the Procedural Arbitrator or Emergency Arbitrator may be deemed the “Ad | ||||
| > | ministrative Arbitrator”). In an effort to expedite the resolution of any such d | ||||
| > | ispute by the Administrative Arbitrator, the parties agree that the Administrati | ||||
| > | ve Arbitrator may set forth such procedures as are necessary to resolve any disp | ||||
| > | utes promptly. The Administrative Arbitrator’s fees shall be paid by Booking.com | ||||
| > | . | ||||
| 291 | You and Booking.com agree to cooperate in good faith with NAM to implement the B | ||||
| > | atch Arbitration process, including the payment of single filing and administrat | ||||
| > | ive fees for batches of Demands, as well as any steps to minimize the time and c | ||||
| > | osts of arbitration, which may include: (1) the appointment of a discovery speci | ||||
| > | al master to assist the arbitrator in the resolution of discovery disputes; and | ||||
| > | (2) the adoption of an expedited calendar of the arbitration proceedings. | ||||
| 292 | This Batch Arbitration provision shall in no way be interpreted as authorizing o | ||||
| > | r creating a class, collective, and/or representative arbitration or action of a | ||||
| > | ny kind, except as expressly set forth in this provision, and nothing about the | ||||
| > | Batch Arbitration process will preclude any party from participating in any arbi | ||||
| > | tration administered according to that process. | ||||
| 293 | Invalidity, Expiration | ||||
| 294 | 10. Except as provided in the subsection entitled “Waiver of Class or Other Non- | ||||
| > | Individualized Relief,” if any part or parts of this Arbitration Agreement (othe | ||||
| > | r than Section A20.9) are found under the law to be invalid or unenforceable, th | ||||
| > | en such specific part or parts shall be of no force and effect and shall be seve | ||||
| > | red, and the remainder of the Arbitration Agreement shall continue in full force | ||||
| > | and effect. However, if Section A20.9 of this Arbitration Agreement is found un | ||||
| > | der the law to be invalid or unenforceable then, in that case, the entire Arbitr | ||||
| > | ation Agreement shall be void, and the parties agree that all Disputes will be h | ||||
| > | eard in the state or federal courts located in New York, New York. You further a | ||||
| > | gree that any Dispute that you have with Booking.com as detailed in this Arbitra | ||||
| > | tion Agreement must be initiated within the applicable statute of limitation for | ||||
| > | that claim or controversy, or it will be forever time barred. Likewise, you agr | ||||
| > | ee that all applicable statutes of limitation will apply to such arbitration in | ||||
| > | the same manner as those statutes of limitation would apply in the applicable co | ||||
| > | urt of competent jurisdiction. | ||||
| 295 | 30-Day Right to Opt Out | ||||
| 296 | 11. You have the right to opt out of the provisions of this Arbitration Agreemen | ||||
| > | t by sending a written notice through our Dispute Resolution page with the messa | ||||
| > | ge: “Arbitration -- Opt-Out Notice”, within thirty (30) days after first becomin | ||||
| > | g subject to this Arbitration Agreement (“Opt-Out Notice”). Your Opt-Out Notice | ||||
| > | must include your name and address, the email address you used to set up your Bo | ||||
| > | oking.com account (if you have one), and an unequivocal statement that you want | ||||
| > | to opt out of this Arbitration Agreement. Any Opt-Out Notice will be effective o | ||||
| > | nly if you send it yourself, on an individual basis, and Opt-Out Notices from an | ||||
| > | y third party purporting to act on your behalf will have no effect on your or Bo | ||||
| > | oking.com’s rights. If you opt out of this Arbitration Agreement, all other part | ||||
| > | s of these Terms will continue to apply to you. Opting out of this Arbitration A | ||||
| > | greement has no effect on any arbitration agreements that you may currently have | ||||
| > | with us, including any previous versions of this Arbitration Agreement to which | ||||
| > | you agreed, and has no effect on any arbitration agreements with us you may ent | ||||
| > | er in the future. | ||||
| 297 | Modification | ||||
| 298 | 12. You and we agree that Booking.com retains the right to modify this Arbitrati | ||||
| > | on Clause in the future. Any such changes will be posted on our Platform, and yo | ||||
| > | u should check for updates regularly. Your continued use of the Booking.com Plat | ||||
| > | form and/or Services, including the acceptance of products and services offered | ||||
| > | on the Platform following the posting of changes to this Arbitration Agreement, | ||||
| > | constitutes your acceptance of any such changes. If you have previously agreed t | ||||
| > | o a version of these Terms with an arbitration agreement and you did not validly | ||||
| > | opt out of arbitration, changes to this Arbitration Agreement do not provide yo | ||||
| > | u with a new opportunity to opt out of arbitration. Booking.com will continue to | ||||
| > | honor any valid opt-outs of the Arbitration Agreement that you made to a prior | ||||
| > | version of these Terms. | ||||
| 299 | Governing Courts and Law | ||||
| 300 | 13. To the extent that the Dispute is not covered by any arbitration agreement b | ||||
| > | etween you and us, it shall proceed before the state or federal courts located i | ||||
| > | n New York, New York (except for small claims court actions, which may be brough | ||||
| > | t in the county where you reside). This Arbitration Agreement and these Terms ar | ||||
| > | e made under and will be governed by and interpreted in accordance with New York | ||||
| > | law, regardless of conflict of law rules. | ||||
| 301 | B. Accommodations | ||||
| 302 | B1. Scope of this section | ||||
| 303 | B2. Contractual relationship | ||||
| 304 | B3. What we will do | ||||
| 305 | B4. What you need to do | ||||
| 306 | B5. Price and payment | ||||
| 307 | B6. Amendments, cancellations, and refunds | ||||
| 308 | B7. What else do you need to know? | ||||
| 309 | B1. Scope of this section | ||||
| 310 | 1. This section contains the specific terms for Accommodations products and serv | ||||
| > | ices. It applies as well as section A (which applies to all Travel Experiences). | ||||
| 311 | B2. Contractual relationship | ||||
| 312 | 1. When you make (or request) a booking, it’s directly with the Service Provider | ||||
| > | – we’re not a “contractual party.” | ||||
| 313 | 2. Booking.com B.V. owns and operates the Platform. | ||||
| 314 | 3. Our Platform only shows Accommodations that have a commercial relationship wi | ||||
| > | th us, and it doesn’t necessarily show all their products or services. | ||||
| 315 | 4. Information about Service Providers (e.g. facilities, house rules, sustainabi | ||||
| > | lity measures) and their Travel Experiences (e.g. prices, availability, and canc | ||||
| > | ellation policies) is based on what they provide to us. They’re responsible for | ||||
| > | making sure it’s accurate and up to date. | ||||
| 316 | B3. What we will do | ||||
| 317 | 1. We provide the Platform on which Service Providers can promote and sell their | ||||
| > | Accommodations, and you can search for, compare, and book them. | ||||
| 318 | 2. Once you’ve booked your Accommodation, we confirm the details of your booking | ||||
| > | to both you and the Service Provider, including the names of the guest(s). | ||||
| 319 | 3. Depending on the terms of your booking, you may be able to change or cancel i | ||||
| > | t. | ||||
| 320 | B4. What you need to do | ||||
| 321 | 1. Fill in all your contact details correctly so we and/or the Service Provider | ||||
| > | can provide you with information about your booking and, if necessary, contact y | ||||
| > | ou. | ||||
| 322 | 2. Read these Terms and the terms displayed during the booking process carefully | ||||
| > | . | ||||
| 323 | 3. Take care of the Accommodation and its furniture, fixtures, electronics, and | ||||
| > | other contents, and leave things in the same state they were in when you got the | ||||
| > | re. If anything is broken, damaged, or lost, make sure you report it to the staf | ||||
| > | f there as soon as you can, before you check out. | ||||
| 324 | 4. Maintain the security of the Accommodation and its contents during your stay. | ||||
| > | So, for example, don’t leave doors or windows unlocked. | ||||
| 325 | B5. Price and payment | ||||
| 326 | 1. Check “Prices” (A7) and “Payment” (A8). | ||||
| 327 | B6. Amendments, cancellations, and refunds | ||||
| 328 | 1. Check “Policies” (A9). | ||||
| 329 | B7. What else do you need to know? | ||||
| 330 | We Price Match | ||||
| 331 | 1. We want you to get the best possible price every time. If, after you’ve booke | ||||
| > | d your Accommodation with us, you find the same Accommodation (with the same con | ||||
| > | ditions) for less on another website, we promise to refund the difference. Just | ||||
| > | remember to contact us after booking with us. If you file your We Price Match cl | ||||
| > | aim via email, you'll need to provide us with a screenshot and a link to the oth | ||||
| > | er offer. You can also file a We Price Match claim directly on the phone by reac | ||||
| > | hing out to our Customer Service. In any case, the other offer must be online an | ||||
| > | d available when we check. | ||||
| 332 | We Price Match checklist | ||||
| 333 | The other offer must be for the same property and accommodation type. | ||||
| 334 | The other offer must be for the same check-in and check-out dates. | ||||
| 335 | The other offer must have the same cancellation policy and conditions. | ||||
| 336 | The other offer must be for the same number of occupants | ||||
| 337 | The other offer must have the same add-on/meal plan. | ||||
| 338 | The better deal must be in the local currency of the property. | ||||
| 339 | When can’t you make a claim? | ||||
| 340 | If the other offer is on a website that doesn’t reveal the property or accommoda | ||||
| > | tion type you’ll be staying in until after booking. | ||||
| 341 | If the other offer is available on an opaque, suspicious, and/or likely-to-be-fr | ||||
| > | audulent website. | ||||
| 342 | If the other offer is part of a loyalty or rewards program, where the price is r | ||||
| > | educed by the property or website for actions like repeat business, logging in, | ||||
| > | using a coupon code, referring others, or any other action that reduces the orig | ||||
| > | inal price. | ||||
| 343 | If your current Booking.com reservation is a “Partner offer” (these are labeled | ||||
| > | as such on our platform and are provided by partner companies) or if you’re comp | ||||
| > | aring the other offer to a “Partner Offer” on our platform. | ||||
| 344 | If you cancel your booking. | ||||
| 345 | If you book a single-unit property, which by nature can’t be available elsewhere | ||||
| > | . | ||||
| 346 | Booking.com reserves the right to make the sole determination regarding a custom | ||||
| > | er's eligibility to receive the price match. | ||||
| 347 | Found your booking cheaper elsewhere? | ||||
| 348 | Look for “Found this room cheaper elsewhere?” on your confirmation page. | ||||
| 349 | Validate that the cheaper offer meets all the requirements (review checklist). | ||||
| 350 | Save the link to the cheaper offer (example: www.hotel.com/93203920). | ||||
| 351 | Take a screenshot (or multiple) making sure all the relevant data is captured (r | ||||
| > | eview checklist). | ||||
| 352 | Contact Customer Service. | ||||
| 353 | After claim validation, we will amend the reservation price (if possible) or pro | ||||
| > | vide further instruction for you to claim an after-stay refund of the price diff | ||||
| > | erence. | ||||
| 354 | Booking.com reserves the right to make the sole determination regarding a custom | ||||
| > | er's eligibility to receive the price match. | ||||
| 355 | Partner offer | ||||
| 356 | 2. Some offers on our Platform are marked as “Partner offers,” which means they | ||||
| > | come to us through a Booking.com partner company rather than straight from a Ser | ||||
| > | vice Provider. Unless otherwise indicated, any Partner offer that you reserve: | ||||
| 357 | Must be paid for at the time of booking | ||||
| 358 | Can't be modified. However, if it offers free cancellation, you’ll be able to ca | ||||
| > | ncel it for free, as long as you do so in time. | ||||
| 359 | Can't be combined with any other offers (promotions, incentives, or rewards) | ||||
| 360 | Can’t be scored or reviewed on our Platform. | ||||
| 361 | Note that if you book a Partner Offer, the invoice will be issued by the partner | ||||
| > | company or the property, not by Booking.com directly. | ||||
| 362 | Price incentives by Booking.com | ||||
| 363 | 3. Some of the price reductions are funded by us, not by the Service Provider. W | ||||
| > | e just pay some of the cost ourselves. | ||||
| 364 | Request to book | ||||
| 365 | 4. In some cases, you’ll find a button marked “Request to book” on the property | ||||
| > | page. If you select this option, we’ll explain how this works (on-screen and/or | ||||
| > | by email). | ||||
| 366 | Damage policy | ||||
| 367 | 5. When you’re booking, you may find that some Service Providers refer to a “dam | ||||
| > | age policy.” This means that if anyone in your group loses or damages anything: | ||||
| 368 | you should inform the Service Provider | ||||
| 369 | instead of charging you for it directly, the Service Provider will have 14 days | ||||
| > | to submit a damage payment request through our Platform under your reservation n | ||||
| > | umber | ||||
| 370 | if they do, we’ll tell you so you can tell us if you have any comments and wheth | ||||
| > | er or not you agree with the charge – and then: | ||||
| 371 | if you agree, we’ll charge you on their behalf | ||||
| 372 | if you disagree, we’ll look into it, and if we consider that there is cause for | ||||
| > | further investigation, we will contact you to discuss the next steps. | ||||
| 373 | 6. Under the damage policy, there’s a limit to how much a Service Provider can c | ||||
| > | harge you through our Platform (the limit is displayed while you’re booking). | ||||
| 374 | 7. Any payment you make would be between the Service Provider and you. We’d just | ||||
| > | be organizing it on the Service Provider’s behalf. | ||||
| 375 | 8. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, | ||||
| > | any crimes (such as theft), or any non-physical “damages” (e.g. fines for smoki | ||||
| > | ng or bringing pets). | ||||
| 376 | 9. The Service Provider might require a “damage deposit” before or at check-in. | ||||
| > | If they do, we’ll tell you about it while you’re booking – but it has nothing to | ||||
| > | do with the “damage policy.” We won’t be involved in any financial settlement r | ||||
| > | elated to damage deposits. | ||||
| 377 | How We Work | ||||
| 378 | 10. For information on reviews, ranking, how we make money, and more, be sure to | ||||
| > | check out How We Work. | ||||
| 379 | C. Attractions | ||||
| 380 | C1. Scope of this section | ||||
| 381 | C2. Contractual relationship | ||||
| 382 | C3. What we will do | ||||
| 383 | C4. What you need to do | ||||
| 384 | C5. Price and payment | ||||
| 385 | C6. Amendments, cancellations, and refunds | ||||
| 386 | C7. What else do you need to know? | ||||
| 387 | C1. Scope of this section | ||||
| 388 | 1. This section contains the specific terms for Attractions products and service | ||||
| > | s. It applies as well as section A (which applies to all Travel Experiences). | ||||
| 389 | C2. Contractual relationship | ||||
| 390 | 1. We do not (re)sell, offer, or provide any Attractions on our own behalf – whe | ||||
| > | n you book an Attraction, you enter into a contract directly with (a) the Servic | ||||
| > | e Provider or (b) a Third-Party Aggregator (if they’re reselling the Attraction) | ||||
| > | , as disclosed during the booking process. | ||||
| 391 | 2. We act solely as the Platform and are not involved in the terms of the Servic | ||||
| > | e Provider/Third-Party Aggregator. We aren’t responsible for your ticket and hav | ||||
| > | e no liability to you in relation to your booking except as described in these T | ||||
| > | erms. | ||||
| 392 | C3. What we will do | ||||
| 393 | 1. We provide the Platform on which Service Providers and (from time to time) Th | ||||
| > | ird-Party Aggregators can promote and sell Travel Experiences, and you can searc | ||||
| > | h for, compare, and book them. | ||||
| 394 | 2. Once you’ve booked your Attraction, we’ll provide you and the Service Provide | ||||
| > | r/Third-Party Aggregator (as applicable) with details of the Booking; if the Ser | ||||
| > | vice Provider/Third-Party Aggregator needs more than your name, we’ll tell you a | ||||
| > | t the time of booking. | ||||
| 395 | 3. Depending on the terms of your booking, you may be able to change or cancel i | ||||
| > | t if you want. Contact us using the Help Center (available 24 hours a day) if yo | ||||
| > | u need help with anything. | ||||
| 396 | C4. What you need to do | ||||
| 397 | 1. You must fill in all your contact details correctly so we and/or the Service | ||||
| > | Provider/Third-Party Aggregator (as applicable) can provide you with information | ||||
| > | about your booking and, if necessary, contact you. | ||||
| 398 | 2. You must read and agree to comply with our Terms and the terms of the Service | ||||
| > | Provider/Third-Party Aggregator (which will be displayed at checkout), and ackn | ||||
| > | owledge that breaching them may lead to additional charges and/or the cancellati | ||||
| > | on of your booking. | ||||
| 399 | C5. Price and payment | ||||
| 400 | 1. When you book an Attraction, we’ll organize your payment. For details on how | ||||
| > | this works (including the related rights and obligations), check “Payment” (A8). | ||||
| 401 | C6. Amendments, cancellations, and refunds | ||||
| 402 | 1. Be sure to check “Policies” (A9). | ||||
| 403 | C7. What else do you need to know? | ||||
| 404 | How we work | ||||
| 405 | 1. For information on reviews, ranking, how we make money, and more, check out H | ||||
| > | ow We Work, which is also part of our Terms. | ||||
| 406 | D. Car rentals | ||||
| 407 | D1. Scope of this section | ||||
| 408 | D2. Contractual relationship | ||||
| 409 | D3. What we will do | ||||
| 410 | D4. What you need to do | ||||
| 411 | D5. Price and payment | ||||
| 412 | D6. Amendments, cancellations, and refunds | ||||
| 413 | D7. What else do you need to know? | ||||
| 414 | D1. Scope of this section | ||||
| 415 | 1. This section contains the specific terms for Car Rental products and services | ||||
| > | . It applies as well as section A (which applies to all Travel Experiences). | ||||
| 416 | D2. Contractual relationship | ||||
| 417 | 1. The car rental pages on Booking.com and Rentalcars.com are operated by Bookin | ||||
| > | g.com Transport Limited. The company is registered in England and Wales (Number: | ||||
| > | 05179829) at the following address: 6 Goods Yard Street, Manchester, M3 3BG, Un | ||||
| > | ited Kingdom. VAT number: GB 855349007. This means that you accept that the proc | ||||
| > | ess of making a booking with Booking.com Transport Limited is governed by these | ||||
| > | Terms – although your actual rental will be governed by the Rental Agreement wit | ||||
| > | h your Service Provider (which you sign at pick-up). | ||||
| 418 | 2. When you book a rental, your booking is either (a) with us or (b) directly wi | ||||
| > | th the Service Provider. Either way: | ||||
| 419 | our Terms govern the use of the Platform up until you pick up the rental; | ||||
| 420 | the Rental Agreement governs the rental itself; when you sign this at the rental | ||||
| > | counter, you’ll enter a contract with the Service Provider (but you’ll review a | ||||
| > | nd accept its key terms while you’re booking your car). | ||||
| 421 | Throughout Section D, “Service Provider” means the rental company that provides | ||||
| > | the car. | ||||
| 422 | 3. In most cases, you’ll get your booking Confirmation as soon as you complete y | ||||
| > | our booking – but if the Service Provider doesn't confirm your rental immediatel | ||||
| > | y, we won’t take payment or send you your booking Confirmation until they’ve don | ||||
| > | e so. | ||||
| 423 | 4. If there’s any discrepancy between these Terms and the Rental Agreement, the | ||||
| > | Rental Agreement will apply. | ||||
| 424 | 5. The Main Driver (the person whose details are entered during the booking proc | ||||
| > | ess) is the only person who can change or cancel the booking or discuss it with | ||||
| > | us – unless they tell us they nominate someone else to do this. | ||||
| 425 | D3. What we will do | ||||
| 426 | 1. We provide the Platform on which Service Providers can promote and sell their | ||||
| > | Travel Experiences, and you can search for, compare, and book them. | ||||
| 427 | 2. We don’t guarantee the precise make and model you’re booking (unless we expre | ||||
| > | ssly say so). The phrase “or similar” means you could get a similar car (i.e. th | ||||
| > | e same size, type of transmission, etc.). So the car pictures are illustrative o | ||||
| > | nly. | ||||
| 428 | 3. Once you’ve booked your rental: | ||||
| 429 | we’ll give the Service Provider the booking details (e.g. the Main Driver’s name | ||||
| > | and contact phone number) | ||||
| 430 | we’ll confirm the pick-up information (e.g. the Service Provider’s contact detai | ||||
| > | ls and what you need to take with you). | ||||
| 431 | D4. What you need to do | ||||
| 432 | 1. You must provide all the information we need to arrange your booking (contact | ||||
| > | details, pick-up time, etc.). | ||||
| 433 | 2. You must read and agree to comply with these Terms and the Rental Agreement – | ||||
| > | and acknowledge that if you breach them: | ||||
| 434 | you might have to pay additional charges | ||||
| 435 | your booking might be canceled | ||||
| 436 | the staff might refuse to hand over the keys at the rental counter. | ||||
| 437 | 3. You must check your rental's specific requirements, as many details (driver’s | ||||
| > | license requirements, security deposit size, paperwork needed, payment cards ac | ||||
| > | cepted, etc.) vary by rental. Make sure you carefully read: | ||||
| 438 | these Terms | ||||
| 439 | the key terms of the Rental Agreement, which you’ll review while you’re booking, | ||||
| > | and | ||||
| 440 | the Rental Agreement itself, which you’ll receive at pick-up. | ||||
| 441 | 4. You must be at the rental counter by your pick-up time (note that some Servic | ||||
| > | e Providers have a pick-up “grace period” in case you are delayed). If you arriv | ||||
| > | e after the pick-up time (and after the pick-up grace period, if any), the car m | ||||
| > | ay no longer be available, and you may not be entitled to a refund from the Serv | ||||
| > | ice Provider. Check the Rental Agreement for further information (while you’re b | ||||
| > | ooking your car, be sure to check “Important info,” which informs you of any gra | ||||
| > | ce period and which you accept at checkout). If you think you might be late, con | ||||
| > | tact the Service Provider or us, even if it’s because of a flight delay and you’ | ||||
| > | ve provided your flight number. | ||||
| 442 | 5. The key terms of your rental tell you what the Main Driver needs at pick-up. | ||||
| > | You must ensure that when they get to the rental counter, they bring everything | ||||
| > | they need (e.g., driver’s license, required ID, and a credit card in their own n | ||||
| > | ame, with enough available funds to cover the security deposit). | ||||
| 443 | 6. You must make sure the Main Driver is both eligible and fit to drive the car. | ||||
| 444 | 7. You must show the counter staff each driver’s full, valid driver’s license, w | ||||
| > | hich they must have held for at least one year (or longer, in many cases). If an | ||||
| > | y driver has penalties/points on their license, let us know as soon as you are a | ||||
| > | ware of this, as the Service Provider may not allow them to drive. | ||||
| 445 | 8. You must ensure that any driver with a driver’s license issued in England, Sc | ||||
| > | otland, or Wales obtains a license “check code” no more than 21 days before pick | ||||
| > | -up. | ||||
| 446 | 9. You must ensure that every driver has their own International Driving Permit | ||||
| > | (if they need one) as well as their driver’s license. All drivers must carry the | ||||
| > | ir driver’s license (and International Driving Permit, if necessary) at all time | ||||
| > | s. | ||||
| 447 | 10. You must ensure that every child has an appropriate child seat if they need | ||||
| > | one. | ||||
| 448 | 11. You must, if anything goes wrong during your rental (accident, breakdown, et | ||||
| > | c.): | ||||
| 449 | contact the Service Provider | ||||
| 450 | not authorize any repairs without the Service Provider’s consent (unless the Ren | ||||
| > | tal Agreement allows this) | ||||
| 451 | Keep all documentation (repair bills, police reports, etc.) to share with us, th | ||||
| > | e Service Provider, and/or the insurance company. | ||||
| 452 | D5. Price and payment | ||||
| 453 | 1. If payment is taken at the time of booking, Booking.com Transport Limited wil | ||||
| > | l be the merchant of record. For details of our payment processes, be sure to re | ||||
| > | fer to “Payment” (A8). | ||||
| 454 | Additional costs and fees | ||||
| 455 | 2. In many cases, the Service Provider will charge a young driver fee for each d | ||||
| > | river under a certain age (e.g. 25). In some cases, they may charge a senior dri | ||||
| > | ver fee for each driver over a certain age (e.g. 65). When booking on our Platfo | ||||
| > | rm, you must enter the Main Driver's age so we can show you details of any age-r | ||||
| > | elated fee(s) – which you would pay at pick-up. | ||||
| 456 | 3. In many cases, the Service Provider will charge a one-way fee if you drop the | ||||
| > | car off at a different location. If you intend to do this, you need to enter th | ||||
| > | e drop-off location while booking so we can tell you if it’s possible and show y | ||||
| > | ou details of any one-way fee – which you would pay at pick-up. | ||||
| 457 | 4. In many cases, the Service Provider will charge a cross-border fee for taking | ||||
| > | the car to a different country/state/island. If you intend to do this, it's vit | ||||
| > | al you tell us and/or the Service Provider as soon as you can (it must be before | ||||
| > | pick-up). | ||||
| 458 | 5. The price of your rental is calculated based on 24-hour units, so for example | ||||
| > | , a 25-hour rental will cost as much as a 48-hour rental. | ||||
| 459 | 6. If, after pick-up, you decide you want to keep the car for longer, be sure to | ||||
| > | contact the Service Provider. They’ll tell you how much this would cost, and yo | ||||
| > | u’ll enter a new contract with them. If you drop the car off late without agreei | ||||
| > | ng on this in advance, they may charge an additional fee as well. | ||||
| 460 | Extras | ||||
| 461 | 7. In some cases, you'll pay for any optional extras (car seats, GPS, winter tir | ||||
| > | es, etc.) when you book your car – in which case, you’re guaranteed to get them | ||||
| > | at pick-up. | ||||
| 462 | 8. In other cases, you'll just request any extras when you book your car, in whi | ||||
| > | ch case: | ||||
| 463 | you’ll pay for them at pick-up, and | ||||
| 464 | the Service Provider doesn't guarantee they'll be available for you. | ||||
| 465 | D6. Amendments, cancellations, and refunds | ||||
| 466 | 1. We go above and beyond our legal obligations. Even though local laws don’t re | ||||
| > | quire us to offer specific cancellation rights, we guarantee that we will honor | ||||
| > | our refund policy if you cancel your booking. | ||||
| 467 | 2. The following “Cancellation and Amendments” terms apply to all bookings apart | ||||
| > | from: | ||||
| 468 | where a credit card is required to reserve a pay-at-pick-up booking (the cancell | ||||
| > | ation policy depends on the Service Provider, and details will be made available | ||||
| > | in the booking funnel); and | ||||
| 469 | bookings that are labeled “non-refundable” (you can’t amend a non-refundable boo | ||||
| > | king, and you won’t receive a refund if you cancel it). | ||||
| 470 | Cancellations | ||||
| 471 | 3. If you cancel: | ||||
| 472 | MORE THAN 48 hours before your rental is due to start, you’ll receive a full ref | ||||
| > | und. | ||||
| 473 | LESS THAN 48 hours before, or while you’re at the rental counter, we’ll refund w | ||||
| > | hat you paid minus the cost of 3 days of your rental – so there won’t be any ref | ||||
| > | und if your car was booked for three days or less. | ||||
| 474 | AFTER your rental is due to start (or if you no-show), you’ll receive no refund. | ||||
| 475 | 4. The counter staff may refuse you the car if (for example): | ||||
| 476 | You don’t arrive on time | ||||
| 477 | You are not eligible to rent the car | ||||
| 478 | You don’t have the documentation you need | ||||
| 479 | The main driver doesn’t have a credit card in their own name with enough funds a | ||||
| > | vailable for the car’s security deposit. | ||||
| 480 | For more on your Service Provider’s rules, refer to the “Important Information” | ||||
| > | that’s available while booking – or the Rental Agreement that you sign at the co | ||||
| > | unter. | ||||
| 481 | If they refuse you the car, call us straight away from the rental counter to can | ||||
| > | cel your booking, and we’ll refund what you paid, minus the cost of three days o | ||||
| > | f your rental. Otherwise you won’t be entitled to a refund. | ||||
| 482 | Amendments (changes to your Booking) | ||||
| 483 | 5. You can make changes to your booking anytime before you’re due to pick the ca | ||||
| > | r up. | ||||
| 484 | 6. In most cases, the easiest way to do this is via our app – or our website (un | ||||
| > | der “Manage Booking”). | ||||
| 485 | 7. There is no administrative fee for changing your booking, but any changes you | ||||
| > | make may affect the rental price. Sometimes, the only way we can change a booki | ||||
| > | ng is to cancel it and make another one, in which case we may charge you a cance | ||||
| > | llation fee on the rental company’s behalf. | ||||
| 486 | 8. If changing your booking would change the price or incur a cancellation fee, | ||||
| > | we’ll tell you in advance. | ||||
| 487 | Changes made by us | ||||
| 488 | 9. If we/the Service Provider need(s) to change your booking (e.g. if the Servic | ||||
| > | e Provider can’t provide the car), we’ll tell you as soon as we can. If you don' | ||||
| > | t accept that change, you’ll be entitled to cancel and claim a full refund (no m | ||||
| > | atter how close the start of your rental is), but we’ll have no additional liabi | ||||
| > | lity for any direct or indirect costs you may incur (e.g. hotel rooms or taxis). | ||||
| 489 | D7. What else do you need to know? | ||||
| 490 | General | ||||
| 491 | 1. In all cases, drivers must be at least a minimum age to rent or drive a car. | ||||
| > | In some cases, they must also be below a maximum age. The limit(s) can vary by s | ||||
| > | ervice provider, location, and type of car. | ||||
| 492 | 2. Only eligible drivers whose names appear on the Rental Agreement may drive th | ||||
| > | e car. | ||||
| 493 | 3. You must not take the car to a different country/state/island and/or drop it | ||||
| > | off at a different location without arranging this in advance. | ||||
| 494 | Late pick-up/early drop-off | ||||
| 495 | 4. If you pick your car up later (section D4.4) or drop it off earlier than agre | ||||
| > | ed in your booking Confirmation, the Service Provider will not refund you for th | ||||
| > | e “unused” time. | ||||
| 496 | How we work | ||||
| 497 | 5. For information on reviews, ranking, how we make money, and more, check out H | ||||
| > | ow We Work, which is also part of our Terms. | ||||
| 498 | E. Flights | ||||
| 499 | E1. Scope of this section | ||||
| 500 | E2. Contractual relationship | ||||
| 501 | E3. What we will do | ||||
| 502 | E4. What you need to do | ||||
| 503 | E5. Price and payment | ||||
| 504 | E6. Amendments, cancellations, and refunds | ||||
| 505 | E7. What else do you need to know? | ||||
| 506 | E1. Scope of this section | ||||
| 507 | 1. This section contains the specific terms for Flights products and services. I | ||||
| > | t applies as well as section A (which applies to all Travel Experiences). | ||||
| 508 | E2. Contractual relationship | ||||
| 509 | 1. Most Flights on our Platform are provided via a Third-Party Aggregator, which | ||||
| > | acts as an intermediary to the airline(s). | ||||
| 510 | 2. When you make a booking, it’s directly with the airline. We’re not a “contrac | ||||
| > | tual party” to your Booking. When booking, you enter into (i) an Intermediation | ||||
| > | Contract with the Third-Party Aggregator (for the ticket) and (ii) a Contract of | ||||
| > | Carriage with the airline (for the Flight itself). | ||||
| 511 | 3. If you book any extras (e.g. additional baggage, insurance, etc.), you’ll ent | ||||
| > | er into a direct contract with the Third-Party Aggregator or another company. We | ||||
| > | will not be involved in this contract. | ||||
| 512 | 4. We act solely as the Platform and are not involved in the Third-Party Terms. | ||||
| > | We are not responsible for your ticket or any extras you may buy and (to the ful | ||||
| > | lest extent permitted by law) have no liability to you in relation to your Booki | ||||
| > | ng. | ||||
| 513 | E3. What we will do | ||||
| 514 | 1. We provide the Platform on which Service Providers can promote and sell their | ||||
| > | Travel Experiences, and you can search for, compare, and book them. | ||||
| 515 | 2. Once you’ve booked your Flight, your booking details (e.g. the names of the t | ||||
| > | raveler(s)) will be provided to the Service Provider. | ||||
| 516 | 3. Depending on the Contract of Carriage, we may be able to help you change or c | ||||
| > | ancel your booking if you want to do so. Contact us using the Help Center (avail | ||||
| > | able 24 hours a day) if you need help with anything. | ||||
| 517 | E4. What you need to do | ||||
| 518 | 1. You must fill in all your contact details correctly so we and/or the Service | ||||
| > | Provider can provide you with information about your booking and, if necessary, | ||||
| > | contact you. | ||||
| 519 | 2. You must read and agree to comply with our Terms and the Third-Party Terms (w | ||||
| > | hich will be displayed at check-out) and acknowledge that breaching them may lea | ||||
| > | d to additional charges and/or the cancellation of your Booking. | ||||
| 520 | E5. Price and payment | ||||
| 521 | 1. When you book a Flight, your payment will be organized by us, by the Third-Pa | ||||
| > | rty Aggregator (or a party specified by them), or by a third party such as an ai | ||||
| > | rline. For details of how we organize payments (including the related rights and | ||||
| > | obligations), be sure to check “Payment” (A8). | ||||
| 522 | E6. Amendments, cancellations, and refunds | ||||
| 523 | 1. You’ll find the cancellation policy in the Contract of Carriage between you a | ||||
| > | nd the airline. It’s available while you’re booking your Flight and when your Fl | ||||
| > | ight is confirmed (on your “Manage Booking” page). | ||||
| 524 | 2. There may be a fee for changing or canceling your Flight. | ||||
| 525 | 3. Airlines reserve the right to reschedule or cancel flights in accordance with | ||||
| > | the airline’s terms and conditions, Contract of Carriage, or airline policies. | ||||
| 526 | 4. Different tickets from the same airline may have different restrictions or in | ||||
| > | clude different services. Make sure you read the full details provided during th | ||||
| > | e booking process. | ||||
| 527 | 5. If you have any questions about changes, cancellations, or refunds, contact o | ||||
| > | ur Customer Service team. | ||||
| 528 | E7. What else do you need to know? | ||||
| 529 | Code share | ||||
| 530 | 1. Some airlines have “code share” agreements with other airlines. So you may bu | ||||
| > | y your ticket from one airline (your “ticketing carrier”) but fly in a plane tha | ||||
| > | t’s owned by another airline (your “operating carrier”). In most cases like this | ||||
| > | , you’ll check in with your operating carrier, but confirm this with your ticket | ||||
| > | ing carrier ahead of time. | ||||
| 531 | 2. While you’re booking your Flight, you’ll be informed if it’s a “code share” F | ||||
| > | light. | ||||
| 532 | Airline prohibited practices | ||||
| 533 | 3. Most airlines don’t allow people to buy tickets that include flights they don | ||||
| > | ’t intend to use—for example, a round-trip ticket if the person doesn’t intend t | ||||
| > | o use the return flight. For more examples, just enter “point-beyond ticketing,” | ||||
| > | “hidden-city ticketing,” or “back-to-back ticketing” into a search engine. | ||||
| 534 | 4. When you purchase a Flight, you agree not to do this. If you do this in breac | ||||
| > | h of the airline’s terms (provided when you make your Booking), you will reimbur | ||||
| > | se us for any difference between the cost of your actual journey and the cost of | ||||
| > | the full journey specified on your ticket(s) if the airline claims this from us | ||||
| > | . | ||||
| 535 | U.S. NOTICE – OVERBOOKING OF FLIGHTS: | ||||
| 536 | Airline flights may be overbooked, and there is a slight chance that a seat will | ||||
| > | not be available on a flight for which a person has a confirmed reservation. If | ||||
| > | the flight is overbooked, no one will be denied a seat until airline personnel | ||||
| > | first ask for volunteers willing to give up their reservation in exchange for co | ||||
| > | mpensation of the airline's choosing. If there are not enough volunteers, the ai | ||||
| > | rline will deny boarding to other persons in accordance with its particular boar | ||||
| > | ding priority. With few exceptions, including failure to comply with the carrier | ||||
| > | 's check-in deadline, persons denied boarding involuntarily are entitled to comp | ||||
| > | ensation. The complete rules for the payment of compensation and each airline's | ||||
| > | boarding priorities are available at all airport ticket counters and boarding lo | ||||
| > | cations. Some airlines do not apply these consumer protections to travel from so | ||||
| > | me foreign countries, although other consumer protections may be available. Chec | ||||
| > | k with your airline or your travel agent. | ||||
| 537 | Use of flight segments | ||||
| 538 | 5. Most airlines require customers to use their flights in order. So, if you don | ||||
| > | ’t take your first Flight, your airline may automatically cancel the rest of you | ||||
| > | r itinerary. | ||||
| 539 | 6. If your airline allows you to “skip” any flights in your itinerary, make sure | ||||
| > | you cancel the flight(s) you don’t want, which is in line with the cancellation | ||||
| > | policy. You may not be entitled to a full refund (or any refund) for these unus | ||||
| > | ed Flights. | ||||
| 540 | One-way tickets | ||||
| 541 | 7. If you buy two one-way tickets rather than a single round-trip ticket: | ||||
| 542 | you’ll be making two separate bookings, each with its own rules and policies | ||||
| 543 | any changes to one Flight will not affect the other (e.g. if your initial Flight | ||||
| > | is canceled, you won’t be guaranteed a refund for your second Flight). | ||||
| 544 | 8. If you’re traveling abroad, you may need to prove to the Check-in and/or Immi | ||||
| > | gration staff that you have a return Flight (check “International travel” for mo | ||||
| > | re on passports, visas, etc.). | ||||
| 545 | Charges, taxes, and fees | ||||
| 546 | 9. Your fare will include any taxes and fees charged by an airline or government | ||||
| > | (except entry/exit fees – check “Entry/exit fees”). You may be responsible for | ||||
| > | dealing with any retroactive change in the tax rate. | ||||
| 547 | Service fees | ||||
| 548 | 10. Depending on which Flight you choose, you may be charged a service fee by us | ||||
| > | and/or the Third-Party Aggregator. | ||||
| 549 | Our service fee (if any) is for using our Platform so you can buy a ticket from | ||||
| > | a Third-Party Aggregator. This fee includes any applicable VAT/GST/similar taxes | ||||
| > | . | ||||
| 550 | The Third-Party Aggregator’s service fee (if any) is a fee for using them as int | ||||
| > | ermediary to the airline(s). This fee may include any applicable VAT/GST/similar | ||||
| > | taxes. | ||||
| 551 | 11. The price of your ticket will include any service fee(s). | ||||
| 552 | 12. You must act in your role as a private consumer to purchase Flights products | ||||
| > | and services on our Platform. A private consumer is, as opposed to a business, | ||||
| > | a natural person who enters into a legal transaction for purposes which are pred | ||||
| > | ominantly outside its commercial and/or self-employed activities. | ||||
| 553 | Fees for baggage and other extras | ||||
| 554 | 13. Your airline may charge for checked baggage, excess/overweight baggage, prio | ||||
| > | rity boarding, allocated seating, onboard entertainment, food and drink, and/or | ||||
| > | airport check-in. | ||||
| 555 | 14. If they do, the charge(s) will be on top of the price of your ticket (unless | ||||
| > | it’s expressly stated that your Flight included the extra(s)). | ||||
| 556 | SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR U.S. TRAVEL: For domestic travel wholl | ||||
| > | y between U.S. points, federal rules require any limit on a carrier’s baggage li | ||||
| > | ability to be at least US$3,800 per passenger, or the amount currently mandated | ||||
| > | by 14 CFR 254.5.Boarding requirements | ||||
| 557 | You must comply with all applicable airline boarding requirements, including che | ||||
| > | ck-in time limits and time limits for when you must present yourself at the gate | ||||
| > | . You must ensure that you present yourself at the airport with enough time to c | ||||
| > | omplete all boarding requirements. | ||||
| 558 | Failure to comply with boarding requirements may result in the airline canceling | ||||
| > | your itinerary. | ||||
| 559 | International travel | ||||
| 560 | 15. It’s your responsibility to: | ||||
| 561 | carry a valid passport and/or visa if required | ||||
| 562 | comply with any entry requirements | ||||
| 563 | find out if you need a visa to pass through a country that isn’t your final dest | ||||
| > | ination | ||||
| 564 | check with the relevant embassy in advance to confirm if there’s been any change | ||||
| > | in passport, visa, or entry requirements | ||||
| 565 | review any warnings or advice from your country of residence/origin before you g | ||||
| > | o to/through a country or region. | ||||
| 566 | 16. By arranging travel to or from any location, we are not guaranteeing that it | ||||
| > | is without risk and, to the fullest extent permitted by law, we will not be lia | ||||
| > | ble for any resulting damages or losses. | ||||
| 567 | 17. It’s not a common practice, but international law allows “disinfection” of a | ||||
| > | ircrafts to kill insects. To do this, personnel might spray the aircraft’s cabin | ||||
| > | with an aerosol insecticide while passengers are on board, or treat its interio | ||||
| > | r surfaces with a residual insecticide while they’re not on board. Before you tr | ||||
| > | avel, we advise you to find out about disinfection, including where it might hap | ||||
| > | pen. | ||||
| 568 | Advice to international passengers on limitations of liability: | ||||
| 569 | Passengers embarking upon a journey involving an ultimate destination or a stop | ||||
| > | in a country other than the country of departure are advised that the provisions | ||||
| > | of an international treaty (the Warsaw Convention, the 1999 Montreal Convention | ||||
| > | , or other treaty), as well as a carrier’s own contract of carriage or tariff pr | ||||
| > | ovisions, may be applicable to their entire journey, including any portion entir | ||||
| > | ely within the countries of departure and destination. The applicable treaty gov | ||||
| > | erns and may limit the liability of carriers to passengers for death or personal | ||||
| > | injury, destruction or loss of, or damage to, baggage, and for delay of passeng | ||||
| > | ers and baggage. | ||||
| 570 | Additional protection can usually be obtained by purchasing insurance from a pri | ||||
| > | vate company. Such insurance is not affected by any limitation of the carrier’s | ||||
| > | liability under an international treaty. For further information, be sure to con | ||||
| > | sult your airline or insurance company representative. | ||||
| 571 | Dangerous Goods/Hazardous Materials | ||||
| 572 | U.S. Federal law forbids transporting hazardous materials aboard aircraft, wheth | ||||
| > | er in your luggage or on your person. A violation can result in five years' impr | ||||
| > | isonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials | ||||
| > | include explosives, compressed gases, flammable liquids and solids, oxidizers, | ||||
| > | poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, | ||||
| > | fireworks, tear gases, bottled oxygen, and radio-pharmaceuticals. Lithium batte | ||||
| > | ries are not allowed in checked luggage. There are special exceptions for small | ||||
| > | quantities (up to 70 ounces total) of medicines and toiletries carried in your l | ||||
| > | uggage, and for certain smoking materials carried on your person. | ||||
| 573 | For further information, contact your airline or visit https://www.faa.gov/hazma | ||||
| > | t/packsafe/. | ||||
| 574 | Entry/Exit fees | ||||
| 575 | 18. Fees charged by countries or airports to persons entering/leaving the countr | ||||
| > | y are not covered by your fare. Before you travel, we advise you to find out if | ||||
| > | you’ll have to pay this kind of fee. | ||||
| 576 | EU: Passengers’ rights under EU Regulation 261/2004 | ||||
| 577 | 19. If your flight is delayed or canceled or you’re denied boarding, you may be | ||||
| > | entitled to compensation/assistance under EU Regulation 261/2004 if: | ||||
| 578 | You’re flying into the European Union (EU) | ||||
| 579 | You’re flying out of the EU | ||||
| 580 | Your Flight is provided by an EU airline | ||||
| 581 | EU: Airline carrier liability under EU Regulation 889/2002 | ||||
| 582 | 20. If there’s an accident that happens within the EU, EU Regulation 889/2002 mi | ||||
| > | ght apply to you. | ||||
| 583 | EU: Rights of disabled persons and persons with reduced mobility when traveling | ||||
| > | by air under EU Regulation 1107/2006 | ||||
| 584 | 21. EU Regulation 1107/2006 provides certain rights for people who are disabled | ||||
| > | or have reduced mobility. | ||||
| 585 | How We Work | ||||
| 586 | 22. For information on reviews, ranking, how we make money, and more, check out | ||||
| > | How We Work, which is also part of our Terms. | ||||
| 587 | F. Private and Public Transportation | ||||
| 588 | F1. Scope of this section | ||||
| 589 | F2. Contractual relationship | ||||
| 590 | F3. What we will do | ||||
| 591 | F4. What you need to do | ||||
| 592 | F5. Price and payment | ||||
| 593 | F6. Amendments, cancellations, and refunds | ||||
| 594 | F7. What else do you need to know? | ||||
| 595 | F1. Scope of this section | ||||
| 596 | 1. This section contains the specific terms for Private and Public Transportatio | ||||
| > | n products and services. It applies as well as section A (which applies to all T | ||||
| > | ravel Experiences). | ||||
| 597 | F2. Contractual relationship | ||||
| 598 | 1. When you pre-book Private or Public Transportation, your booking will be dire | ||||
| > | ctly with the Service Provider or via a Third-Party Aggregator who will allocate | ||||
| > | your booking to a Service Provider. In all cases, our Terms will govern the boo | ||||
| > | king process. | ||||
| 599 | 2. Pre-Booked Private Transportation. You and the Service Provider both agree to | ||||
| > | comply with these Terms. By making a booking, you are confirming that you have | ||||
| > | read and accepted the Service Provider or the Third Party Aggregator’s terms (wh | ||||
| > | ere applicable). Not all Service Providers have their own terms, but you’re welc | ||||
| > | ome to check out all the terms that we’ve been provided. | ||||
| 600 | 3. Public Transportation. You’ll be provided with the Service Provider’s terms d | ||||
| > | uring the booking process. If there is any discrepancy between their terms and o | ||||
| > | ur Terms, their terms will apply. | ||||
| 601 | F3. What we will do | ||||
| 602 | 1. We provide the Platform on which Service Providers can promote and sell their | ||||
| > | Travel Experiences, and you can search for, compare, and book them. | ||||
| 603 | 2. Once you’ve made your booking, we’ll give the Service Provider your details ( | ||||
| > | e.g. your name, phone number, and pick-up location). | ||||
| 604 | 3. All Private Transportation: We’ll give you the Service Provider’s contact det | ||||
| > | ails. | ||||
| 605 | 4. Pre-Booked Private Transportation: We’ll make sure the Service Provider knows | ||||
| > | what size vehicle you’ve requested. | ||||
| 606 | 5. Public Transportation: We’ll give you (or tell you how to collect) your ticke | ||||
| > | t(s). | ||||
| 607 | F4. What you need to do | ||||
| 608 | 1. You must check the details of your booking carefully, and provide all the inf | ||||
| > | ormation we need to arrange your booking (your requirements, contact details, et | ||||
| > | c.). | ||||
| 609 | 2. You must make sure everyone in your group complies with our Terms and (where | ||||
| > | applicable) the Service Provider’s terms, which you saw and accepted during the | ||||
| > | booking process. You acknowledge that if you breach them: | ||||
| 610 | you might have to pay additional charges | ||||
| 611 | your booking might be canceled | ||||
| 612 | your driver may refuse to transport you. | ||||
| 613 | 3. Bear in mind that estimated journey times don’t take traffic conditions into | ||||
| > | account. | ||||
| 614 | 4. All Private Transportation: You must make sure all passengers are at the pick | ||||
| > | -up location on time. | ||||
| 615 | 5. All Private Transportation: At and around your pick-up Time, you must have th | ||||
| > | e phone (whose number you entered when you made your Booking) switched on and ab | ||||
| > | le to receive calls/texts, in case the driver needs to contact you. We can't gua | ||||
| > | rantee they’ll be able to reach you through messaging applications such as Whats | ||||
| > | App or Viber. | ||||
| 616 | 6. Pre-Booked Private Transportation: For any airport pick-up, you must give us | ||||
| > | your flight details at least 24 hours before your pick-up Time so your Service P | ||||
| > | rovider can adjust the pick-up Time if your flight is delayed. If they can’t pro | ||||
| > | vide Private Transportation following a flight delay or cancellation, contact ou | ||||
| > | r Customer Service team. | ||||
| 617 | 7. Public Transportation: You must make sure all passengers arrive on time, leav | ||||
| > | ing enough time to collect tickets if necessary. | ||||
| 618 | 8. You must be 18 or older to make a booking, and any passenger under 18 must be | ||||
| > | accompanied by a responsible adult. | ||||
| 619 | 9. You must make sure no passenger behaves inappropriately (e.g. being abusive o | ||||
| > | r doing anything that might endanger someone). | ||||
| 620 | 10. You must make sure you choose Public/Private Transportation that’s suitable | ||||
| > | (in terms of party size, amount of luggage, accessibility requirements, etc.). | ||||
| 621 | F5. Price and payment | ||||
| 622 | 1. Booking.com Transport Limited will arrange the payment for your Booking. For | ||||
| > | details of our payment process, be sure to refer to “Payment” (A8). | ||||
| 623 | 2. Pre-Booked Private Transportation: Price includes any tolls, congestion charg | ||||
| > | es, taxes, and peak surcharges. Payment is taken at the time of booking. Price f | ||||
| > | or Shared Pre-Booked Private Transportation Services will be per seat. | ||||
| 624 | 3. Public Transportation: Payment is taken when your booking is confirmed. Befor | ||||
| > | e departure, the Service Provider may need to check your ticket(s)/e-ticket(s). | ||||
| > | Keep it/them with you at all times, or you might have to pay again. | ||||
| 625 | 4. The Service Provider/driver doesn’t have to agree to any changes to the Journ | ||||
| > | ey that you request in person. If they do, they may charge extra. | ||||
| 626 | F6. Amendments, cancellations, and refunds | ||||
| 627 | Cancellation | ||||
| 628 | 1. In most cases: | ||||
| 629 | Pre-Booked Private Transportation: You can cancel for free up to 24 hours before | ||||
| > | your pick-up Time (two hours in some cases; review your confirmation). If you d | ||||
| > | on’t cancel on time, you won’t be entitled to a refund. | ||||
| 630 | Public Transportation: You won’t be entitled to a refund once your booking is co | ||||
| > | nfirmed. If your plans change, contact our Customer Service team to discuss any | ||||
| > | options that might be available. | ||||
| 631 | 2. If your Service Provider or Third-Party Aggregator has a different cancellati | ||||
| > | on policy (which you’ll review while booking), their policy will apply instead. | ||||
| 632 | 3. We and/or the Service Provider may cancel the booking with little or no notic | ||||
| > | e, but this would only happen in very specific situations. For example, if: | ||||
| 633 | the Service Provider becomes insolvent or is genuinely unable to honor your book | ||||
| > | ing – in which case we'll do our best to arrange alternative transportation (and | ||||
| > | we'll refund you in full if we can't) | ||||
| 634 | you are in breach of these Terms and/or the Service Provider’s terms, in which c | ||||
| > | ase you may not be entitled to a refund. | ||||
| 635 | 4. Where multiple tickets have been purchased for Shared Pre-Booked Private Tran | ||||
| > | sportation, if you cancel, all tickets will be canceled. | ||||
| 636 | Amendments (changes) before your Journey begins | ||||
| 637 | 5. Pre-Booked Private Transportation: Your confirmation email will tell you how | ||||
| > | much notice you need to give (ahead of your pick-up Time) to request any changes | ||||
| > | to your booking (such as location or time). | ||||
| 638 | 6. Public Transportation: You cannot change your booking once it’s confirmed. | ||||
| 639 | 7. If we/the Service Provider need to change your booking (for example, if there | ||||
| > | ’s a strike that interferes with your journey), we’ll tell you as soon as we can | ||||
| > | . If you then decide to cancel: | ||||
| 640 | Any Transportation: Unless you cancel for one of the reasons in the next bullet, | ||||
| > | you’ll be entitled to a full refund (no matter how close your journey is). | ||||
| 641 | Any Private Transportation: If the change is just a new driver, a new Service Pr | ||||
| > | ovider, or a new (similar) vehicle, you won’t be entitled to a refund (unless yo | ||||
| > | u’re canceling with enough notice). | ||||
| 642 | Either way, neither we nor the Service Provider will be liable for any costs you | ||||
| > | may incur (e.g. alternative transportation, hotel rooms). | ||||
| 643 | 8. Where multiple tickets have been purchased for Shared Pre-Booked Private Tran | ||||
| > | sportation, if you amend the booking, all tickets will be amended. | ||||
| 644 | Refunds | ||||
| 645 | 9. If you wish to apply for a refund, you must do so in writing no more than 14 | ||||
| > | days after your pick-up time. | ||||
| 646 | 10. Any refund may take up to five business days to arrive in your account. | ||||
| 647 | 11. All Private Transportation: If your driver isn’t at the pick-up location on | ||||
| > | time, you can apply for a refund, and we’ll investigate this for you. | ||||
| 648 | 12. All Private Transportation: You won't be entitled to a refund if your ride d | ||||
| > | oesn't go ahead as planned because: | ||||
| 649 | the driver/Service Provider can’t contact you | ||||
| 650 | one or more passengers aren’t at the pick-up location on time, and you haven’t r | ||||
| > | equested a new pick-up time | ||||
| 651 | you request unreasonable changes to the pick-up time or journey | ||||
| 652 | you don’t tell us/the Service Provider/the driver about a change you want to mak | ||||
| > | e | ||||
| 653 | you provided incorrect details when booking your Private Transportation (pick-up | ||||
| > | location, contact details, number of people, amount of luggage, etc.). | ||||
| 654 | F7. What else do you need to know? | ||||
| 655 | Pre-Booked Private Transportation | ||||
| 656 | 1. Review your confirmation email to check how long the driver will wait at the | ||||
| > | pick-up location. | ||||
| 657 | Repair or cleaning fees | ||||
| 658 | 2. If anything needs to be repaired or cleaned because someone in your group has | ||||
| > | done something unreasonable or is in breach of these Terms, you will be respons | ||||
| > | ible for the cost of repairs/cleaning. | ||||
| 659 | How we work | ||||
| 660 | 3. For information on reviews, ranking, how we make money, and more, be sure to | ||||
| > | check out How We Work. | ||||
| 661 | G. Cruises | ||||
| 662 | We do not (re)sell, offer, or provide any cruises on our own behalf. Booking.com | ||||
| > | Cruises are offered and sold by World Travel Holdings, Inc. (“WTH”). When you p | ||||
| > | hone Booking.com Cruises or visit https://cruises.booking.com, you are interacti | ||||
| > | ng directly with WTH. When you book a cruise, you are entering into a contract w | ||||
| > | ith WTH, and you are subject to WTH’s Terms & Conditions. Booking.com is not res | ||||
| > | ponsible for your cruise and (to the fullest extent permitted by law) has no lia | ||||
| > | bility to you in relation to your booking. | ||||
| 663 | Booking.com dictionary | ||||
| 664 | “Account” means an account (with Booking.com or a Group Company) through which y | ||||
| > | ou can book Travel Experiences on our Platform. | ||||
| 665 | “Accommodation” means the provision of an accommodation service by a Service Pro | ||||
| > | vider (throughout Section B, “Service Provider” means the provider of the accomm | ||||
| > | odation service). | ||||
| 666 | “Attraction” means the provision of an Attraction service by a Service Provider | ||||
| > | (throughout Section C, “Service Provider” means the provider of the Attraction s | ||||
| > | ervice). | ||||
| 667 | “Attraction service(s)” includes, but is not limited to, tours, museums, attract | ||||
| > | ions, activities, and experiences. | ||||
| 668 | “Booking” means the booking of a Travel Experience on our Platform, whether you | ||||
| > | pay for it now or later. | ||||
| 669 | “Booking.com,” “us,” “we,” or “our” means Booking.com B.V. (for accommodation, f | ||||
| > | lights, or attractions) or Booking.com Transport Limited (for any ground transpo | ||||
| > | rt service). Corporate contact | ||||
| 670 | “Booking Confirmation” (in the “Car rentals” section) means the confirmation ema | ||||
| > | il and voucher we send you, explaining the details of your Booking. | ||||
| 671 | “Booking Network Sponsored Ads” means our program that lets Accommodation Servic | ||||
| > | e Providers bid through a third party (Koddi) for their product to appear in sec | ||||
| > | ond place when your search results are ordered by “Our top picks.” | ||||
| 672 | “Cash Credits” means a benefit with a monetary value that you can “cash out” to | ||||
| > | the Payment Method that we have on file for you, or put toward the cost of a fut | ||||
| > | ure Travel Experience. | ||||
| 673 | “Contract of Carriage” means the contract between you and the Service Provider, | ||||
| > | which deals with your Flight. | ||||
| 674 | “Credits” means a benefit with a monetary value. There are “Cash Credits” and “T | ||||
| > | ravel Credits.” | ||||
| 675 | “Credit Card Cashback” means a benefit with a monetary value that can be cashed | ||||
| > | out to the credit card that we have on file for you, but can’t be put toward the | ||||
| > | cost of a future Travel Experience. | ||||
| 676 | “Connectivity Provider” means a company that allows properties and Booking.com t | ||||
| > | o communicate accommodation information and customers’ booking data. | ||||
| 677 | “Currency Conversion Rate” means the rate that we use to convert currency; this | ||||
| > | is currently the WM/Refinitiv Closing Spot Rate, but this may change. | ||||
| 678 | “Eligible Booking” means a booking that meets the criteria to qualify for a Rewa | ||||
| > | rd. | ||||
| 679 | “Flight” means the provision of a flight by a Service Provider (throughout Secti | ||||
| > | on E, “Service Provider” means the airline). | ||||
| 680 | “Group Company” means an affiliate of Booking.com – either a direct shareholding | ||||
| > | of Booking.com or part of the Booking Holdings Inc. group. | ||||
| 681 | “Individual Reward Criteria” refers to rules that apply to certain Rewards, in a | ||||
| > | ddition to the general “Rewards, Credits & Wallet” terms (A14). | ||||
| 682 | “Intermediation Contract” (in the “Flights” section) means the contract between | ||||
| > | you and the Third-Party Aggregator, which deals with the way they arrange your F | ||||
| > | light ticket (and, in some cases, any extras) with the airline or another compan | ||||
| > | y. | ||||
| 683 | “Main Driver” means the driver whose details were entered during the booking pro | ||||
| > | cess. | ||||
| 684 | “Pay In Your Own Currency” is the payment option that we sometimes offer when a | ||||
| > | Service Provider doesn’t use your currency. This option lets you pay in your cur | ||||
| > | rency instead. | ||||
| 685 | “Payment Method” means the method used to pay for a booking, which might be a cr | ||||
| > | edit/debit card or an alternative payment method. | ||||
| 686 | “Pick-up” (in the “Car rentals” section) means the process at the start of your | ||||
| > | rental, when you provide the required ID and other documentation, pay for any fe | ||||
| > | es and additional extras, enter into the Rental Agreement, and collect your car. | ||||
| 687 | “Pick-up Time” (in the “Car rentals” section) means the (local) date and time yo | ||||
| > | u’re due to pick up your car, as stated in your booking Confirmation. | ||||
| 688 | “Pick-up Time” (in the “Private and Public Transportation” section) means the (l | ||||
| > | ocal) time when a Pre-Booked Private Transportation is due to reach the pick-up | ||||
| > | location. | ||||
| 689 | “Platform” means the website/app on which you can book Travel Experiences, wheth | ||||
| > | er owned or managed by Booking.com B.V., Booking.com Transport Limited, and/or a | ||||
| > | third-party affiliate. | ||||
| 690 | “Pre-Booked Private Transportation” means a private vehicle (including Shared Pr | ||||
| > | e-Booked Private Transportation) that you request at least 30 minutes before you | ||||
| > | arrive at the pick-up location. | ||||
| 691 | “Private Transportation Journey” means the private transportation journey as set | ||||
| > | out in the booking (including any changes after the booking was made). | ||||
| 692 | “Public Transportation” means trains, buses, trams, and other types of public tr | ||||
| > | ansportation. | ||||
| 693 | “Public Transportation Journey” means the public transportation journey as set o | ||||
| > | ut in the booking (including any changes after the booking was made). | ||||
| 694 | “Rental” (or “Car Rental”) means the provision of a car by a Service Provider (t | ||||
| > | hroughout Section D, “Service Provider” means the rental company that provides t | ||||
| > | he car). | ||||
| 695 | “Shared Pre-Booked Private Transportation” means vehicles shared with other trav | ||||
| > | elers where you purchase an individual seat(s) for the provision of the Services | ||||
| > | . | ||||
| 696 | “Rental Agreement” means the contract between you and the Service Provider, whic | ||||
| > | h you sign at pick-up. You’ll be provided with a summary of the key terms during | ||||
| > | the booking process. | ||||
| 697 | “Rewards” means a benefit that you are promised. In most cases, Rewards will be | ||||
| > | Travel Credits, Cash Credits, Credit Card Cashback, or a voucher for an item of | ||||
| > | some kind. | ||||
| 698 | “Service Provider” means the provider of a travel-related product or service on | ||||
| > | the Platform, including but not limited to the owner of a hotel or other propert | ||||
| > | y (for an “accommodation” Booking), a museum or park (for an “attraction” Bookin | ||||
| > | g), or a car rental company or airline (for a “transportation” Booking). | ||||
| 699 | “Services” (in the “Private and Public Transportation” section) means the provis | ||||
| > | ion of a Public Transportation Journey or Private Transportation Journey. | ||||
| 700 | “Terms” means these terms of service. | ||||
| 701 | “Third-Party Aggregator” means a company that acts as either (a) an intermediary | ||||
| > | between you and the Service Provider or (b) a reseller of the Travel Experience | ||||
| > | . | ||||
| 702 | “Third-Party Terms” (in the “Flights” section) means both the Intermediation Con | ||||
| > | tract with the Third-Party Aggregator (for the ticket) and the Contract of Carri | ||||
| > | age with the airline (for the Flight itself). | ||||
| 703 | “Travel Credits” means a benefit with a monetary value that you can put toward t | ||||
| > | he cost of a future Travel Experience but can’t “cash out.” | ||||
| 704 | “Travel Experience” means one of the travel-related products or services on the | ||||
| > | Platform. | ||||
| 705 | “Upfront Payment” means a payment that you make when you book a product or servi | ||||
| > | ce, rather than when you actually use it. | ||||
| 706 | “Wallet” means a dashboard in your Account that shows your Rewards, Credits, and | ||||
| > | other incentives. | ||||
| 707 | DATE: August 25, 2025 | ||||
| 708 | Previous terms of service | ||||
| 709 | For reservations made before August 25, 2025: | ||||
| 710 | Table of contents | ||||
| 711 | A. All Travel Experiences | ||||
| 712 | B. Accommodations | ||||
| 713 | C. Attractions | ||||
| 714 | D. Car rentals | ||||
| 715 | E. Flights | ||||
| 716 | F. Private and public transportation | ||||
| 717 | G. Cruises | ||||
| 718 | Booking.com dictionary | ||||
| 719 | A. All Travel Experiences | ||||
| 720 | A1. Definitions | ||||
| 721 | A2. About these terms | ||||
| 722 | A3. About Booking.com | ||||
| 723 | A4. Our Platform | ||||
| 724 | A5. Our values | ||||
| 725 | A6. Prices | ||||
| 726 | A7. Payment | ||||
| 727 | A8. Policies | ||||
| 728 | A9. Privacy and cookies | ||||
| 729 | A10. Accessibility requests | ||||
| 730 | A11. Insurance | ||||
| 731 | A12. Genius | ||||
| 732 | A13. Rewards, Credits, & Wallet | ||||
| 733 | A14. Intellectual property rights | ||||
| 734 | A15. What if something goes wrong? | ||||
| 735 | A16. Communication with the Service Provider | ||||
| 736 | A17. Measures against unacceptable behavior | ||||
| 737 | A18. Limitation of liability | ||||
| 738 | A19. Arbitration agreement | ||||
| 739 | A20. Linked travel arrangements | ||||
| 740 | A1. Definitions | ||||
| 741 | 1. Some of the words you’ll see have very specific meanings, so check out the “B | ||||
| > | ooking.com dictionary” at the end of these Terms. | ||||
| 742 | A2. About these terms | ||||
| 743 | 1. When you complete your Booking, you accept these Terms and any other ones tha | ||||
| > | t you’re provided with during the booking process. These Terms include an agreem | ||||
| > | ent to mandatory, binding individual arbitration, which means that you agree to | ||||
| > | submit most disputes related to our Platform, the use of the services on our Pla | ||||
| > | tform, or these Terms, to binding arbitration rather than proceeding in court. Y | ||||
| > | ou may opt-out of this arbitration agreement only by following the procedures in | ||||
| > | A19 below. These Terms also include the waiving of any class action or jury tri | ||||
| > | al. | ||||
| 744 | 2. If anything in these Terms is (or becomes) invalid or unenforceable: | ||||
| 745 | it will still be enforced to the fullest extent permitted by law | ||||
| 746 | you will still be bound by everything else in the Terms. | ||||
| 747 | 3. These Terms are laid out like this: | ||||
| 748 | Section A: General terms for all types of Travel Experiences. | ||||
| 749 | Sections B to F: Specific terms for just one type of Travel Experience: | ||||
| 750 | Section B: Accommodations | ||||
| 751 | Section C: Attractions | ||||
| 752 | Section D: Car rentals | ||||
| 753 | Section E: Flights | ||||
| 754 | Section F: Private and public transportation | ||||
| 755 | If there’s any discrepancy between general and specific terms, the specific term | ||||
| > | s will apply. | ||||
| 756 | 4. The English version of these Terms is the original. If there’s any dispute ab | ||||
| > | out the Terms or any discrepancy between the Terms in English and another langua | ||||
| > | ge, the Terms as they appear in English will apply. (You can change the language | ||||
| > | at the top of this page.) | ||||
| 757 | A3. About Booking.com | ||||
| 758 | 1. When you book an accommodation, flight, or attraction, Booking.com B.V. provi | ||||
| > | des and is responsible for the Platform, but not the Travel Experience itself (s | ||||
| > | ee A4.4 below). | ||||
| 759 | 2. When you book a rental car or private or public transportation, Booking.com T | ||||
| > | ransport Limited provides and is responsible for the Platform, but not the Trave | ||||
| > | l Experience itself (see A4.4 below). | ||||
| 760 | 3. We work with companies that provide local support services (e.g. Customer Sup | ||||
| > | port or account management). They don’t: | ||||
| 761 | control or manage our Platform | ||||
| 762 | have their own Platform | ||||
| 763 | have any legal or contractual relationship with you | ||||
| 764 | provide Travel Experiences | ||||
| 765 | represent us, enter into contracts, or accept legal documents in our name | ||||
| 766 | operate as our “process or service agents.” | ||||
| 767 | A4. Our Platform | ||||
| 768 | 1. We take reasonable care in providing our Platform, but we can’t guarantee tha | ||||
| > | t everything on it is accurate (we get information from the Service Providers). | ||||
| > | To the extent permitted by law, we can’t be held responsible for any errors, any | ||||
| > | interruptions, or any missing bits of information, though we will do everything | ||||
| > | we can to correct/fix them as soon as we can. | ||||
| 769 | 2. Our Platform is not a recommendation or endorsement of any Service Provider o | ||||
| > | r its products, services, facilities, vehicles, etc. | ||||
| 770 | 3. We’re not a party to the terms between you and the Service Provider. The Serv | ||||
| > | ice Provider is solely responsible for the Travel Experience. | ||||
| 771 | 4. To make a Booking, you may need to create an Account. Make sure all your info | ||||
| > | (including payment and contact details) is correct and up to date, or you might | ||||
| > | not be able to access your Travel Experience(s). You’re responsible for anythin | ||||
| > | g that happens with your Account, so don’t let anyone else use it and keep your | ||||
| > | username and password secret. | ||||
| 772 | 5. We’ll show you the offers that are available to you, in (what we think is) th | ||||
| > | e right language for you. You can change to another language whenever you like. | ||||
| 773 | 6. Unless otherwise indicated, you need to be at least 16 to use the Platform. | ||||
| 774 | A5. Our values | ||||
| 775 | 1. You will: | ||||
| 776 | abide by Our values | ||||
| 777 | comply with all applicable laws | ||||
| 778 | cooperate with any anti-fraud/anti-money laundering checks we need to carry out | ||||
| 779 | not use the Platform to cause a nuisance or make fake Bookings | ||||
| 780 | use the Travel Experience and/or Platform for their intended purpose | ||||
| 781 | not cause any nuisance or damage, and not behave inappropriately to the Service | ||||
| > | Provider’s personnel (or anyone else, for that matter). | ||||
| 782 | A6. Prices | ||||
| 783 | 1. When you make a Booking, you agree to pay the cost of the Travel Experience, | ||||
| > | including any taxes and charges that may apply. | ||||
| 784 | 2. Some of the prices you see may have been rounded to the nearest whole number. | ||||
| > | The price you pay will be based on the original, “non-rounded” price (although | ||||
| > | the actual difference will be tiny anyway). | ||||
| 785 | 3. Obvious errors and misprints are not binding. For example, if you book a prem | ||||
| > | ium car or a night in a luxury suite that was mistakenly offered for $1, we may | ||||
| > | simply cancel that Booking and refund anything you’ve paid. | ||||
| 786 | 4. A crossed-out price indicates the price of a like-for-like Booking without th | ||||
| > | e price reduction applied (“like-for-like” means same dates, same policies, same | ||||
| > | quality of accommodation/vehicle/class of travel, etc.). | ||||
| 787 | A7. Payment | ||||
| 788 | 1. For some products/services, the Service Provider will require an Upfront Paym | ||||
| > | ent and/or a payment taken during your Travel Experience. | ||||
| 789 | If we organize your payment, we (or in some cases our affiliate in the country y | ||||
| > | our payment originates from) will be responsible for managing your payment and e | ||||
| > | nsuring the completion of your transaction with our Service Provider. In this ca | ||||
| > | se, your payment constitutes final settlement of the “due and payable” price. | ||||
| 790 | If the Service Provider charges you, this will usually be in person at the start | ||||
| > | of your Travel Experience, but it could also be (for example) that your credit | ||||
| > | card is charged when you book, or that you pay when you check out of your Accomm | ||||
| > | odation. This depends on the Upfront Payment policy of the Service Provider as c | ||||
| > | ommunicated to you in the booking process. | ||||
| 791 | 2. If the Service Provider requires an Upfront Payment, it may be taken or pre-a | ||||
| > | uthorized when you make your Booking, and it may be non-refundable. Before you b | ||||
| > | ook, check the Service Provider’s Upfront Payments policy (available during the | ||||
| > | booking process), which we don’t influence and aren’t responsible for. | ||||
| 792 | 3. If you know of or suspect any fraud or unauthorized use of your Payment Metho | ||||
| > | d, contact your payment provider, who may cover any resulting charges, possibly | ||||
| > | for a fee. | ||||
| 793 | 4. If the currency selected on the Platform isn't the same as the Service Provid | ||||
| > | er's currency, we may: | ||||
| 794 | show prices in your own currency | ||||
| 795 | offer you the Pay In Your Own Currency option. | ||||
| 796 | You’ll see our Currency Conversion Rate during check-out, in the Booking details | ||||
| > | of your Account, or (if you don’t have an Account) in the email we send you. If | ||||
| > | we charge you fees in connection with any such services, you’ll find the fee ex | ||||
| > | pressed as a percentage over European Central Bank rates. Your card issuer may c | ||||
| > | harge you a foreign transaction fee. | ||||
| 797 | 5. We’ll store your Payment Method details for future transactions after collect | ||||
| > | ing your consent. | ||||
| 798 | A8. Policies | ||||
| 799 | 1. When you make a Booking, you accept the applicable policies as displayed in t | ||||
| > | he booking process. You'll find each Service Provider's cancellation policy and | ||||
| > | any other policies (e.g. age requirements, security/damage deposits, additional | ||||
| > | supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc | ||||
| > | .) on our Platform, on the Service Provider information pages, during the bookin | ||||
| > | g process, in the fine print, and/or in the confirmation email or ticket (if app | ||||
| > | licable). | ||||
| 800 | 2. If you cancel a Booking or don’t show up, any cancellation/no-show fee or ref | ||||
| > | und will depend on the Service Provider’s cancellation/no-show policy. | ||||
| 801 | 3. Some Bookings can’t be canceled for free, while others can only be canceled f | ||||
| > | or free before a deadline. | ||||
| 802 | 4. If you book a Travel Experience by paying in advance (including all price com | ||||
| > | ponents and/or a damage deposit if applicable), the Service Provider may cancel | ||||
| > | the Booking without notice if they can't collect the balance on the date specifi | ||||
| > | ed. If they do, any non-refundable payment you’ve made will only be refunded at | ||||
| > | their discretion. It's your responsibility to make sure the payment goes through | ||||
| > | on time, that your bank, debit card, or credit card details are correct, and th | ||||
| > | at there's enough money available in your account. | ||||
| 803 | 5. If you think you won’t arrive on time, contact your Service Provider and tell | ||||
| > | them when they can expect you so they don't cancel your Booking. If you’re late | ||||
| > | , we are not liable for the consequences (e.g. the cancellation of your Booking | ||||
| > | or any fees the Service Provider may charge). | ||||
| 804 | 6. As the person making the Booking, you are responsible for the actions and beh | ||||
| > | avior (in relation to the Travel Experience) of everyone in the group. You’re al | ||||
| > | so responsible for obtaining their permission before providing us with their per | ||||
| > | sonal data. | ||||
| 805 | A9. Privacy and cookies | ||||
| 806 | 1. If you book an accommodation, flight, or attraction, read our Privacy and Coo | ||||
| > | kie Notice for more info on privacy, cookies, and how we might contact you and p | ||||
| > | rocess personal data | ||||
| 807 | 2. If you book ground transport, read the Rentalcars.com Privacy Statement, Cars | ||||
| > | .booking.com Privacy Statement, or Taxi.booking.com Privacy Statement to find ou | ||||
| > | t how we process your personal data. | ||||
| 808 | A10. Accessibility requests | ||||
| 809 | 1. If you have any accessibility requests: | ||||
| 810 | about our Platform and/or services, contact our Customer Service team | ||||
| 811 | about your Travel Experience (wheelchair access, walk-in baths, etc.), contact y | ||||
| > | our Service Provider or the airport, train station, etc. | ||||
| 812 | A11. Insurance | ||||
| 813 | 1. If you bought insurance through our Platform, refer to the policy document(s) | ||||
| > | for the terms and for further info. These Terms do not apply to insurance. | ||||
| 814 | A12. Genius | ||||
| 815 | 1. The Genius rate is a discounted rate offered by participating Service Provide | ||||
| > | rs for certain products/services. | ||||
| 816 | 2. Genius rates are for members of the Booking.com Genius program. There are no | ||||
| > | membership fees, and it’s easy to become a member – just create an Account. Memb | ||||
| > | ership and rates are non-transferable. Membership is linked to a specific Accoun | ||||
| > | t. Membership can also be linked to specific campaigns or incentives. | ||||
| 817 | 3. There are different “Genius Levels” based on how many Accommodation Bookings | ||||
| > | you’ve made in a given period. Each level provides different travel rewards. | ||||
| 818 | 4. We may change any feature of the Genius program, including the membership lev | ||||
| > | els and the way the program is structured. | ||||
| 819 | 5. For more details, visit https://www.booking.com/genius.html. | ||||
| 820 | A13. Rewards, Credits, & Wallet | ||||
| 821 | 1. We may issue Rewards to you—at our sole discretion and subject to—(a) the ter | ||||
| > | ms here in A13 and (b) any Individual Reward Criteria that apply. If we make a c | ||||
| > | lerical error (i) in calculating your Rewards or (ii) in converting currencies r | ||||
| > | elated to your Rewards, we can always change or correct any balances shown. | ||||
| 822 | 2. How to get Rewards. You might, for example, get a Reward by booking at a part | ||||
| > | icipating hotel or by making a certain number of Bookings in a given time period | ||||
| > | . When a Reward is available, we’ll explain what the specific conditions are and | ||||
| > | how to use it. | ||||
| 823 | 3. Where to find your Rewards. Once you’ve received one or more Rewards, you’ll | ||||
| > | find a “Rewards and Wallet” link in your Booking.com Account menu. Under the “Re | ||||
| > | wards” tab, you’ll see all the Rewards you’ve earned, what actions (if any) stil | ||||
| > | l need to be taken to obtain the Reward(s), and any other terms and conditions. | ||||
| 824 | 4. Types of Rewards. Rewards give you (a) Credits in your Wallet or (b) somethin | ||||
| > | g different (e.g. a Credit Card Cashback or a coupon). We’ll explain each Reward | ||||
| > | at the appropriate time. | ||||
| 825 | 5. How to get Credits. Credits are usually issued as a result of getting a Rewar | ||||
| > | d. But we may issue Credits for other reasons, for example, if your Travel Exper | ||||
| > | ience didn’t live up to our usual high standards. | ||||
| 826 | 6. Where to find your Credits. Once you’ve received some Credits, you’ll find a | ||||
| > | “Rewards and Wallet” link in your Booking.com Account menu. Under the “Wallet” t | ||||
| > | ab, you’ll see your total Credits balance (split into Travel Credits and Cash Cr | ||||
| > | edits if you have both kinds). You’ll see when Credits were received or spent, a | ||||
| > | nd when they’ll expire. If you have Cash Credits, you’ll also see a link to cash | ||||
| > | them out. | ||||
| 827 | 7. Types of Credits. Travel Credits can only be spent on certain Travel Experien | ||||
| > | ces. We’ll show you which Travel Experiences you can pay for with Travel Credits | ||||
| > | (which specific accommodations, attractions, car rentals, etc.). Cash Credits c | ||||
| > | an be cashed out to your Payment Method (click “Withdraw Cash Credit”), or spent | ||||
| > | on any Travel Experience that you can pay for with Travel Credits. | ||||
| 828 | Rewards | ||||
| 829 | 8. To receive any type of Rewards, you must, when qualifying for and using the C | ||||
| > | redits: | ||||
| 830 | have an Account with us | ||||
| 831 | be at least 18 years old | ||||
| 832 | meet the Individual Reward Criteria | ||||
| 833 | not violate the Rewards & Wallet Terms, and | ||||
| 834 | have a valid credit card to qualify for Credit Card Cashback Rewards. | ||||
| 835 | 9. When a Reward is available, the Individual Reward Criteria will explain how ( | ||||
| > | and if) you qualify for it. There may be: | ||||
| 836 | time-sensitive restrictions (e.g. offers with expiration dates) | ||||
| 837 | platform restrictions (e.g. promotional codes that can only be used in our app) | ||||
| 838 | property restrictions (e.g. offers that can only be used with specific Service P | ||||
| > | roviders) | ||||
| 839 | a minimum spend (e.g. a Reward that you’ll only earn when you spend at least a c | ||||
| > | ertain amount on a Booking) | ||||
| 840 | a maximum Reward value (for either monetary or non-monetary Rewards). | ||||
| 841 | 10. Rewards can’t be sold, encumbered, or transferred in any way to a third part | ||||
| > | y. In the event of an Account holder’s death, their Account will be closed and t | ||||
| > | heir Rewards (if any) will be canceled. | ||||
| 842 | Credits | ||||
| 843 | 11. You can put either Cash Credits or Travel Credits toward the cost of an elig | ||||
| > | ible Travel Experience on a participating Platform (e.g. www.booking.com or a Gr | ||||
| > | oup Company website). | ||||
| 844 | 12. If that Travel Experience costs less than you have in Credits, your unused C | ||||
| > | redits will remain available in your Wallet. | ||||
| 845 | 13. If that Travel Experience costs more than you have in Credits, you must make | ||||
| > | up the rest of the cost in time, using another accepted Payment Method, or your | ||||
| > | purchase will be canceled and your Credits returned to your Wallet. | ||||
| 846 | 14. If you have various Credits with more than one expiration date, the Credits | ||||
| > | with the earliest expiration date will be used first. | ||||
| 847 | 15. If you cancel a Travel Experience that you’ve paid for (in part or in full) | ||||
| > | with Credits, the Service Provider’s cancellation policy will determine whether | ||||
| > | or not your money and/or Credits are refunded. Our Customer Service team will be | ||||
| > | able to refund any Credits that you may be entitled to. | ||||
| 848 | 16. You can cash out Cash Credits (but not Travel Credits) to a Payment Method. | ||||
| 849 | 17. Your Wallet’s default currency is determined by your location, residency, or | ||||
| > | another currency we may elect. If you get any Credits or Credit Card Cashbacks | ||||
| > | in another currency, we’ll convert them to your default currency, or another cur | ||||
| > | rency we may elect, using our Currency Conversion Rate. | ||||
| 850 | 18. If a Reward was issued because you booked a Travel Experience, any associate | ||||
| > | d Credits that haven’t been used will be deleted from your Wallet if that Travel | ||||
| > | Experience is canceled. | ||||
| 851 | 19. We reserve the right to cancel any Reward that was obtained by fraud. | ||||
| 852 | 20. If you didn’t receive a Reward that you should have, contact our Customer Se | ||||
| > | rvice team no more than 12 months after you did what you believe qualified you f | ||||
| > | or it. Please provide any supporting documentation you have. If you don’t do thi | ||||
| > | s within 12 months, you won’t be able to claim the Reward. | ||||
| 853 | 21. All Credits have an expiration date, which you’ll find in the “Credits” sect | ||||
| > | ion of your Wallet. | ||||
| 854 | Wallet | ||||
| 855 | 22. All data, including personal data, will be processed in accordance with our | ||||
| > | privacy policy and applicable data protection laws and regulations. It will be s | ||||
| > | hared with Group Companies or Service Providers as required by the Wallet progra | ||||
| > | m. Lost, stolen, or expired Rewards will not be replaced. | ||||
| 856 | 23. Your obligations: | ||||
| 857 | You’re responsible for making sure that all information is (and stays) correct, | ||||
| > | complete, and up to date | ||||
| 858 | If we ask you for proof of ID, please provide it within 30 days | ||||
| 859 | You’re responsible for keeping your Wallet sign-in details safe and secure. | ||||
| 860 | 24. If you don’t adhere to the rules in this section, we may automatically suspe | ||||
| > | nd or cancel your Wallet. | ||||
| 861 | 25. You may not use your Wallet or Rewards in any way that is misleading, unfair | ||||
| > | , or harmful. | ||||
| 862 | 26. We may set off/settle any or all of your Credits against any claim we (or a | ||||
| > | Group Company) have against you. We may do this at any time, and without advance | ||||
| > | notice. | ||||
| 863 | 27. We may change, suspend, or end any aspect of the Wallet, Rewards, and Credit | ||||
| > | s. In particular, we might change: | ||||
| 864 | these Rewards & Wallet terms | ||||
| 865 | which users we allow to have a Wallet | ||||
| 866 | which Rewards or Credits we provide | ||||
| 867 | the expiration dates of any Rewards or Credits | ||||
| 868 | any Individual Reward Criteria. | ||||
| 869 | 28. We’ll make reasonable efforts to give you prior notice if we make any change | ||||
| > | s or stop providing Wallets altogether. | ||||
| 870 | 29. If we stop providing Wallets, all Credits and Rewards that haven’t expired w | ||||
| > | ill be valid for another 12 months. | ||||
| 871 | A14. Intellectual property rights | ||||
| 872 | 1. Unless otherwise stated, all rights in our Platform (technology, content, tra | ||||
| > | demarks, look and feel, etc.) are owned by Booking.com (or its licensors), and b | ||||
| > | y using our Platform, you agree to do so for its intended purpose only and to re | ||||
| > | spect the conditions set out below in paragraphs A14.2 and A14.3. | ||||
| 873 | 2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce, or ot | ||||
| > | herwise use anything on our Platform for any commercial purpose without written | ||||
| > | permission of Booking.com or its licensors. | ||||
| 874 | 3. We keep a close eye on every visit to our Platform, and we’ll block anyone (a | ||||
| > | nd any automated system) we suspect of: | ||||
| 875 | conducting an unreasonable amount of searches | ||||
| 876 | using any device or software to gather prices or other information | ||||
| 877 | doing anything that places undue stress on our Platform. | ||||
| 878 | 4. By uploading any picture to our Platform (e.g. for a review), you’re confirmi | ||||
| > | ng that it complies with our criteria and that: | ||||
| 879 | it’s truthful (e.g. you haven’t altered the picture or uploaded one of a differe | ||||
| > | nt property) | ||||
| 880 | it doesn’t contain any viruses | ||||
| 881 | you’re allowed to share it with us | ||||
| 882 | we’re allowed to use it on our platform and in relation to further commercial pu | ||||
| > | rposes (including in a promotional context), everywhere, forever. (If you let us | ||||
| > | know we can no longer use it, we’ll consider any such reasonable request) | ||||
| 883 | it doesn’t infringe the privacy rights of other people | ||||
| 884 | you accept full responsibility for any legal claims against Booking.com related | ||||
| > | to it. | ||||
| 885 | 5. Just to be clear, we’re not responsible or liable for any picture uploaded to | ||||
| > | our Platform, and we’re allowed to remove any picture at our discretion (e.g. i | ||||
| > | f a picture does not meet the above criteria). | ||||
| 886 | A15. What if something goes wrong? | ||||
| 887 | 1. If you have a question or complaint, contact our Customer Service team. You c | ||||
| > | an do so by accessing your Booking through our app or through our Help Center (w | ||||
| > | here you’ll also find some useful FAQs). You can help us help you as quickly as | ||||
| > | possible by providing: | ||||
| 888 | your Booking confirmation number, your contact details, your PIN (if you have on | ||||
| > | e), and the email address you used when booking | ||||
| 889 | a summary of the issue, including how you’d like us to help you | ||||
| 890 | any supporting documents (e.g. bank statement, pictures, receipts, etc.) | ||||
| 891 | 2. All questions and complaints are recorded, and the most urgent ones are treat | ||||
| > | ed as highest priority. | ||||
| 892 | 3. If you're a resident of the European Economic Area and aren’t happy with the | ||||
| > | way we handle your complaint, you may be able to complain via the European Commi | ||||
| > | ssion's ODR (Online Dispute Resolution) platform (ec.europa.eu/odr). It depends | ||||
| > | on what your complaint was about: | ||||
| 893 | if it was about an accommodation, flight, or attraction, you can use that ODR pl | ||||
| > | atform | ||||
| 894 | if it was about ground transport, you can’t (because ground transport is booked | ||||
| > | with Booking.com Transport Limited, and the UK has left the EU). | ||||
| 895 | 4. If you’re a resident of the Czech Republic and aren’t happy with the way we h | ||||
| > | andle your complaint, you can complain to the Czech Trade Inspection Authority: | ||||
| > | Central Inspectorate, ADR Department, registered office Štěpánská 15, Prague 2, | ||||
| > | postal code: 120 00, email: adr@coi.cz, https://www.coi.cz/informace-o-adr/. | ||||
| 896 | 5. If you’re a resident of Brazil and aren’t happy with the way we handle your c | ||||
| > | omplaint, you can complain via the Brazilian Federal Consumer Dispute Resolution | ||||
| > | Platform (consumidor.gov.br/). | ||||
| 897 | 6. We try to resolve disputes internally, and aren’t obliged to submit to any al | ||||
| > | ternative dispute resolution procedures handled by independent providers. | ||||
| 898 | A16. Communication with the Service Provider | ||||
| 899 | 1. We may help you communicate with your Service Provider, but we can’t guarante | ||||
| > | e that they’ll read anything from you or that they’ll do what you ask. In itself | ||||
| > | , the fact that you contact them or that they contact you doesn’t mean you have | ||||
| > | any grounds for legal action. | ||||
| 900 | A17. Measures against unacceptable behavior | ||||
| 901 | 1. We have the right to stop you from making any Bookings, to cancel any Booking | ||||
| > | s you’ve made, and/or to stop you from using our Platform, our Customer Service, | ||||
| > | and/or your Account. Of course, we’ll only do this if in our opinion there’s a | ||||
| > | good reason to, such as: | ||||
| 902 | fraud or abuse | ||||
| 903 | non-compliance with Our values or with applicable laws or regulations | ||||
| 904 | inappropriate or unlawful behavior (e.g. violence, threats, invasion of privacy) | ||||
| > | in relation to us, any of the companies we work with – or anyone else, for that | ||||
| > | matter. | ||||
| 905 | 2. If we cancel a Booking as a result, you won’t be entitled to a refund. We may | ||||
| > | tell you why we canceled your Booking, unless telling you would (a) contravene | ||||
| > | applicable laws and/or (b) prevent or obstruct the detection or prevention of fr | ||||
| > | aud or other illegal activities. If you believe we incorrectly canceled your Boo | ||||
| > | king, contact our Customer Service team. | ||||
| 906 | A18. Limitation of liability | ||||
| 907 | 1. These terms limit only our liabilities under applicable law. Nothing in these | ||||
| > | terms will limit our (or the Service Provider’s) liability for our (or their) o | ||||
| > | wn (i) negligence that leads to death or personal injury or (ii) fraud or fraudu | ||||
| > | lent misrepresentation, gross negligence, or willful misconduct. Booking.com sha | ||||
| > | ll not be liable for any losses outside of the rights and responsibilities descr | ||||
| > | ibed in this section, unless said losses are caused by Booking.com’s breach of t | ||||
| > | hese terms. As a non-limiting example, Booking.com shall not be liable for any: | ||||
| 908 | indirect or consequential loss or damage | ||||
| 909 | loss of profits, use, data, revenues, business opportunities, or goodwill | ||||
| 910 | special, punitive, or exemplary damages | ||||
| 911 | inaccurate information about a Service Provider | ||||
| 912 | product, service, or action of a Service Provider or other business partner | ||||
| 913 | mistake in an email address, phone number, or credit card number (unless it’s ou | ||||
| > | r fault) | ||||
| 914 | force majeure or event beyond our control. | ||||
| 915 | 2. If you are in breach of these Terms and/or the Service Provider’s terms, to t | ||||
| > | he extent permitted by law: | ||||
| 916 | we will not be liable for any costs you incur as a result, and | ||||
| 917 | you won’t be entitled to any refund. | ||||
| 918 | 3. The cost of your Booking, shown in your confirmation email, is the most we, o | ||||
| > | r any Service Provider, will be liable for, whether for one event or a series of | ||||
| > | events. These liability limitations shall apply to all forms of legal action, w | ||||
| > | hether related to contract, tort, negligence, strict liability, or any other leg | ||||
| > | al action. | ||||
| 919 | 4. Unless expressly stated herein, Booking.com makes no representations, warrant | ||||
| > | ies, or commitments related to Service Providers’ products or services. We accep | ||||
| > | t no liability for ensuring that said products or services are appropriate for t | ||||
| > | he client’s objectives. You alone assume responsibility for this. To the fullest | ||||
| > | extent permitted by law, Booking.com disclaims all representations and warranti | ||||
| > | es, including, but not limited to, warranties of merchantability and fitness for | ||||
| > | a particular purpose. Booking.com does not warrant or make any representations | ||||
| > | that its website will operate error-free or uninterruptedly, that defects will b | ||||
| > | e corrected, or that the website and/or its servers will be free of viruses and/ | ||||
| > | or other harmful components. Booking.com does not warrant or make any representa | ||||
| > | tions regarding suitability, availability, accuracy, reliability, or timeliness | ||||
| > | of any material of any kind on the website for any purpose, including software, | ||||
| > | services, information, text, and related graphics content. You agree that you wi | ||||
| > | ll make use of the Booking.com website and services at your own risk. You unders | ||||
| > | tand and accept that Booking.com is not responsible or liable for any misuse or | ||||
| > | unauthorized use of its website or services, or for any consequences arising out | ||||
| > | of such misuse or unauthorized use. | ||||
| 920 | 5. Just to be clear, nothing in these Terms will entitle any third party other t | ||||
| > | han the Service Provider to anything. | ||||
| 921 | A19. Arbitration agreement | ||||
| 922 | Please read this arbitration agreement carefully. It may impact your rights. Thi | ||||
| > | s agreement stipulates that most disputes shall be resolved through binding arbi | ||||
| > | tration instead of through any legal actions. This arbitration agreement shall r | ||||
| > | emain in effect after the termination of the Terms. | ||||
| 923 | Booking.com is committed to customer satisfaction. Booking.com will make its bes | ||||
| > | t efforts to resolve all customer concerns or problems related to our services. | ||||
| > | Customers may pursue a claim against Booking.com, as explained in this arbitrati | ||||
| > | on agreement, for any unresolved concern or problem. The arbitration agreement s | ||||
| > | tipulates: (1) the initial process for you to follow in reporting your claim to | ||||
| > | Booking.com prior to filing any arbitration or lawsuit in accordance with this a | ||||
| > | rbitration agreement; and, if Booking.com is unable to resolve your claim, (2) t | ||||
| > | he recourse available to you in arbitration or, in limited circumstances, in cou | ||||
| > | rt. | ||||
| 924 | 1. Governing Law and Jurisdiction | ||||
| 925 | Booking.com and you agree that this arbitration agreement is evidence of a trans | ||||
| > | action in interstate commerce and will be interpreted and enforced in accordance | ||||
| > | with the U.S. Federal Arbitration Act and federal arbitration law, and not gove | ||||
| > | rned by state law. This arbitration agreement, and these Terms, are made under a | ||||
| > | nd will be governed by and interpreted in accordance with New York law, consiste | ||||
| > | nt with the Federal Arbitration Act, regardless of conflict of law rules. If New | ||||
| > | York law cannot be applied to the dispute in the customer’s jurisdiction due to | ||||
| > | applicable local law, then the laws of the jurisdiction’s country, state, or ot | ||||
| > | her place of residence will govern the dispute. Any disputes or claims not subje | ||||
| > | ct to arbitration, as set forth in this section, will be resolved exclusively in | ||||
| > | the federal or state courts of New York, New York, and you and we consent to pe | ||||
| > | rsonal jurisdiction in those courts. In cases where applicable local law prevent | ||||
| > | s a dispute from being resolved in the New York courts, local courts shall have | ||||
| > | jurisdiction. | ||||
| 926 | 2. Scope | ||||
| 927 | This arbitration agreement is intended to be given the broadest interpretation a | ||||
| > | nd application in order to encompass all disputes or Claims (as defined below) t | ||||
| > | hat may arise between us. By using this Platform, you agree that any and all Cla | ||||
| > | ims (as defined below) arising out of or relating to your use of this Platform, | ||||
| > | or other services provided by Booking.com or by the support companies in connect | ||||
| > | ion with your use of this Platform (including the interpretation and scope of th | ||||
| > | is arbitration agreement and the arbitrability of the dispute), or your relation | ||||
| > | ship with us or any subsidiary, parent or affiliate company or companies (whethe | ||||
| > | r based in contract, tort, statute, fraud, misrepresentation, or any other legal | ||||
| > | vehicle) unless expressly excluded from arbitration as set forth below (each a | ||||
| > | “Claim” and collectively “Claims”), will be resolved via mandatory, binding arbi | ||||
| > | tration. | ||||
| 928 | 3. Opt Out Procedure | ||||
| 929 | Notwithstanding the above, you may opt out of this binding arbitration agreement | ||||
| > | within 30 days after this arbitration agreement comes into effect (the “Opt Out | ||||
| > | Deadline”). This will be the earliest of (a) the date you first used Booking.co | ||||
| > | m’s Platform, (b) the date you first used Booking.com’s services, or (c) the dat | ||||
| > | e of your first transaction with Booking.com. You may opt out of the arbitration | ||||
| > | agreement by sending Booking.com a written notice through the Dispute Resolutio | ||||
| > | n page with the message: “Arbitration -- Opt-Out Notice”. | ||||
| 930 | In order to validly terminate the arbitration agreement, Booking.com must receiv | ||||
| > | e your opt out notice using the form available on its Dispute Resolution page, a | ||||
| > | nd with the correct message, no later than 3 days after the Opt Out Deadline. Yo | ||||
| > | u agree that you must pursue any and all Claims in arbitration if Booking.com do | ||||
| > | es not receive an opt-out notice from you, or if Booking.com receives an opt-out | ||||
| > | notice from you more than 3 days after the Opt Out Deadline. | ||||
| 931 | Nothing in this arbitration agreement shall be interpreted as creating any right | ||||
| > | s that do not otherwise exist under the law, or as constituting any waiver of an | ||||
| > | y personal jurisdiction defense, nor shall this arbitration agreement give the c | ||||
| > | ustomer the right to pursue any claim for relief that is not in compliance with | ||||
| > | the law. | ||||
| 932 | 4. Pre-Dispute Resolution | ||||
| 933 | Prior to initiating any dispute or Claim, as discussed further below, you must f | ||||
| > | irst give Booking.com an opportunity to resolve any complaints by submitting the | ||||
| > | m in writing through the form available on Booking.com’s Dispute Resolution page | ||||
| > | (the “Internal Review Procedure”). Your message through Booking.com’s Dispute R | ||||
| > | esolution page beginning the Internal Review Procedure must contain the followin | ||||
| > | g information: (1) your name, (2) address, (3) the email address used to make th | ||||
| > | e reservation, (4) the reservation number, (5) the date of the reservation, (6) | ||||
| > | the name of the property reserved, (7) a brief description of the nature of the | ||||
| > | complaint, and (8) the resolution sought (together, the “Required Information”). | ||||
| > | Additionally, the message must start with “Request Under Arbitration Agreement. | ||||
| > | ” If your message does not start with this text, or if it does not contain all o | ||||
| > | f the Required Information (or an explanation of why you are unable to include a | ||||
| > | ny of the Required Information), then the Internal Review Procedure shall be wit | ||||
| > | hout effect, and must be reinitiated before any arbitration or other legal actio | ||||
| > | n against Booking.com. This requirement is intended to inform Booking.com that y | ||||
| > | ou have a dispute to be resolved. If Booking.com does not resolve the complaint | ||||
| > | within 60 days of the initiation of the Internal Review Procedure, you shall be | ||||
| > | entitled to seek relief as stipulated in this arbitration agreement. | ||||
| 934 | 5. Arbitration Procedure | ||||
| 935 | Arbitration shall be initiated through and administered by the American Arbitrat | ||||
| > | ion Association (“AAA”). Should the AAA decline to administer the arbitration or | ||||
| > | otherwise be unable to administer the arbitration for any reason, you agree tha | ||||
| > | t Booking.com shall select an alternative arbitration forum, and that you will a | ||||
| > | gree in writing to administration of the arbitration by the alternative arbitrat | ||||
| > | ion forum selected by Booking.com. | ||||
| 936 | Booking.com agrees to pay all filing, administration, and arbitrator fees, other | ||||
| > | than the initial filing fee to be paid by you, and if your Claim is for less th | ||||
| > | an $1,000, Booking.com shall reimburse you for the filing fee upon written reque | ||||
| > | st for reimbursement with documentation of insufficient funds to pay the fee. In | ||||
| > | the event that you are able to demonstrate that the costs of arbitration would | ||||
| > | be prohibitive as compared to costs of litigation, Booking.com will pay as much | ||||
| > | of the customer’s filing fee in connection with the arbitration as the arbitrato | ||||
| > | r deems necessary in order to prevent the arbitration from being cost-prohibitiv | ||||
| > | e as compared to the costs of litigation. In all other cases, we will each bear | ||||
| > | the fees and expenses for our respective attorneys, experts, witnesses, and for | ||||
| > | preparation and presentation of evidence at the arbitration. | ||||
| 937 | Arbitration will be conducted in accordance with the AAA’s rules, including the | ||||
| > | AAA’s Consumer Arbitration Rules (as applicable), as modified by this arbitratio | ||||
| > | n agreement. If there is a conflict between the AAA’s rules and this arbitration | ||||
| > | agreement, the terms of this arbitration agreement shall govern. AAA rules and | ||||
| > | information about arbitration and fees are available online at www.adr.org or by | ||||
| > | calling the AAA at 1-800-778-7879. | ||||
| 938 | The arbitration will be conducted by one arbitrator, who will be appointed by th | ||||
| > | e AAA. The customer agrees that the arbitration will be conducted in the English | ||||
| > | language. For claims under $25,000, the arbitration will not involve any person | ||||
| > | al appearance by the parties or witnesses but will instead be conducted based so | ||||
| > | lely on written submissions, unless the customer requests an in-person or teleph | ||||
| > | one hearing, or the arbitrator determines that an in-person or telephone appeara | ||||
| > | nce is required. Hearings by telephone shall be preferred, unless the arbitrator | ||||
| > | determines that a party’s right to a fundamentally fair process would be impair | ||||
| > | ed without an in-person hearing. In the case of an in-person hearing, the hearin | ||||
| > | g shall be conducted in a mutually convenient location. Booking.com will ordinar | ||||
| > | ily request that the hearing be held in New York, New York. You may petition the | ||||
| > | arbitrator to select an alternative location for the hearing. The arbitrator’s | ||||
| > | selection of a hearing location shall be final and binding. You agree that, in t | ||||
| > | he event of an in-person hearing, any Booking.com B.V. employee or affiliate who | ||||
| > | is based outside of the United States and who is participating in the hearing, | ||||
| > | may participate by telephone or video conference, and his or her physical presen | ||||
| > | ce shall not be required. | ||||
| 939 | Any arbitration shall be confidential, and neither Party may disclose the existe | ||||
| > | nce, content, or results of any arbitration, except as may be required by law or | ||||
| > | for purposes of enforcement of the arbitration award. Judgment on any arbitrati | ||||
| > | on award may be entered in any court having proper jurisdiction. | ||||
| 940 | Ordinarily, pre-hearing information exchanges will be limited to the reasonable | ||||
| > | production of non-privileged documents directly relevant to the dispute. Unless | ||||
| > | the arbitrator determines that an additional form of information exchange is nec | ||||
| > | essary to provide for a fundamentally fair process, those documents will be limi | ||||
| > | ted to your booking and communications directly related to that booking among yo | ||||
| > | u, Booking.com, and the accommodation(s) that are the subject of your dispute wi | ||||
| > | th Booking.com. Any issues regarding discovery, or the relevance or scope thereo | ||||
| > | f, shall be determined by the arbitrator, and the arbitrator’s determination sha | ||||
| > | ll be conclusive. | ||||
| 941 | 6. Arbitration Award | ||||
| 942 | The arbitrator will have the power to grant declaratory or injunctive relief, wh | ||||
| > | ether interim or final, only in favor of you individually and only to the extent | ||||
| > | necessary to provide relief warranted by your individual claim without affectin | ||||
| > | g other Booking.com customers, and any provisional measures ordered by the arbit | ||||
| > | rator may be enforced by any court of competent jurisdiction. Nothing in these T | ||||
| > | erms will prevent you from seeking public injunctive relief separately from arbi | ||||
| > | tration in court pursuant to these Terms, and any such application will not be d | ||||
| > | eemed incompatible with the arbitration agreement to arbitrate or as a waiver of | ||||
| > | the right to arbitrate your individual claims. You and Booking.com agree that a | ||||
| > | ny proceedings seeking a remedy of public injunctive relief will proceed after t | ||||
| > | he arbitration of all Claims that can be arbitrated, remedies, or causes of acti | ||||
| > | on, and will be stayed pending the outcome of the arbitration pursuant to sectio | ||||
| > | n 3 of the Federal Arbitration Act. | ||||
| 943 | 7. Exceptions to arbitration agreement | ||||
| 944 | You and Booking.com each agree that the following causes of action and/or claims | ||||
| > | for relief are exceptions to the Claims covered by the arbitration agreement an | ||||
| > | d will be brought in a judicial proceeding in a court of competent jurisdiction | ||||
| > | (as outlined in this arbitration agreement): (i) any claim or cause of action al | ||||
| > | leging actual or threatened infringement, misappropriation, or violation of a pa | ||||
| > | rty’s copyrights, trademarks, trade secrets, patents, or other intellectual prop | ||||
| > | erty rights; (ii) any claim or cause of action seeking emergency injunctive reli | ||||
| > | ef based on exigent circumstances (e.g., imminent danger or commission of a crim | ||||
| > | e, hacking, cyber-attack); or (iii) a request for the remedy of public injunctiv | ||||
| > | e relief, where such remedies are permitted and cannot be waived by applicable l | ||||
| > | aw. In addition, to the extent your dispute or Claim qualifies under applicable | ||||
| > | law, you may elect to proceed in small claims court. | ||||
| 945 | 8. Class Action Waiver | ||||
| 946 | In addition to the above, YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN | ||||
| > | ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT I | ||||
| > | N A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION, EXCEPT FOR ACTIONS FOR INJUNCT | ||||
| > | IVE RELIEF AS DESCRIBED BELOW AND IN THIS PARAGRAPH. Upon motion of one or more | ||||
| > | interested parties, and after providing all other interested parties an opportun | ||||
| > | ity to be heard, the arbitrator may, at their discretion, coordinate more than o | ||||
| > | ne arbitration proceeding initiated under this arbitration agreement, in order t | ||||
| > | o promote efficiency in discovery and to avoid inconsistent legal rulings. In th | ||||
| > | e interest of clarity, any coordination under the preceding sentence will be lim | ||||
| > | ited only to currently-pending arbitrations initiated under this arbitration agr | ||||
| > | eement, and the arbitrator may not preside over any form of a representative or | ||||
| > | class proceeding. All parties will retain the right to request an individualized | ||||
| > | hearing. | ||||
| 947 | If a court or arbitrator determines, in an action between you and us, that this | ||||
| > | class action waiver is unenforceable, this arbitration agreement will not apply | ||||
| > | to you. If you opt out of the arbitration agreement as specified above, this cla | ||||
| > | ss action waiver will not apply to you. Neither you, nor any other customer, can | ||||
| > | be a class representative, class member, or otherwise participate in a class, c | ||||
| > | onsolidated or representative proceeding without having complied with the opt-ou | ||||
| > | t procedure set forth above. | ||||
| 948 | 9. Jury Waiver | ||||
| 949 | IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU | ||||
| > | AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL. | ||||
| 950 | A20. Linked travel arrangements | ||||
| 951 | 1. If: | ||||
| 952 | after selecting and paying for one travel service, you book additional travel se | ||||
| > | rvices for your trip or vacation during the same visit to the Platform; or | ||||
| 953 | you book additional travel services for your trip or vacation via a link provide | ||||
| > | d to you by us no later than 24 hours after receiving confirmation of your initi | ||||
| > | al Booking with us, | ||||
| 954 | you will NOT benefit from rights applying to packages under the EU’s Directive ( | ||||
| > | EU) 2015/2302 or the UK's Package Travel and Linked Travel Arrangements Regulati | ||||
| > | ons 2018 (together, the "Package Travel Requirements"). Therefore, we will not b | ||||
| > | e responsible for the proper performance of those travel services. For any issue | ||||
| > | s, contact the relevant Service Provider. | ||||
| 955 | 2. In either of these cases, the travel services will become part of a linked tr | ||||
| > | avel arrangement and not a package. In that case, Booking.com has, as required b | ||||
| > | y EU and UK law, protection in place to refund your payments to Booking.com for | ||||
| > | services not performed because of Booking.com's insolvency. This does not provid | ||||
| > | e a refund in the event of the insolvency of the relevant Service Provider. | ||||
| 956 | 3. Booking.com has voluntarily extended this insolvency protection to customers | ||||
| > | outside of the EU and UK who have booked multiple travel services via Booking.co | ||||
| > | m that constitute Linked Travel Arrangements within the meaning of the Package T | ||||
| > | ravel Requirements. This extension only applies to payments received by Booking. | ||||
| > | com. | ||||
| 957 | 4. Booking.com has taken out insolvency protection by way of a bank guarantee wi | ||||
| > | th Deutsche Bank administered by Sedgwick International UK for any monies paid d | ||||
| > | irectly to Booking.com. | ||||
| 958 | 5. Travelers may contact Sedgwick International UK (60 Fenchurch Street, London | ||||
| > | EC3M 4AD, the United Kingdom, tel. +44 207 530 0600, email: helpline@uk.sedgwick | ||||
| > | .com) if the services are denied because of Booking.com's insolvency. | ||||
| 959 | 6. Note: This insolvency protection does not cover contracts with parties other | ||||
| > | than Booking.com, which can be performed despite Booking.com's insolvency. | ||||
| 960 | 7. See Directive (EU) 2015/2302 as transposed into national law in the European | ||||
| > | Union or in the United Kingdom. | ||||
| 961 | B. Accommodations | ||||
| 962 | B1. Scope of this section | ||||
| 963 | B2. Contractual relationship | ||||
| 964 | B3. What we will do | ||||
| 965 | B4. What you need to do | ||||
| 966 | B5. Price and payment | ||||
| 967 | B6. Amendments, cancellations, and refunds | ||||
| 968 | B7. What else do you need to know? | ||||
| 969 | B1. Scope of this section | ||||
| 970 | 1. This section contains the specific terms for Accommodations products and serv | ||||
| > | ices. | ||||
| 971 | B2. Contractual relationship | ||||
| 972 | 1. When you make a Booking, it’s directly with the Service Provider. We’re not a | ||||
| > | “contractual party” to your Booking. | ||||
| 973 | 2. Booking.com B.V. owns and operates the Platform. | ||||
| 974 | 3. Our Platform only shows Accommodations that have a commercial relationship wi | ||||
| > | th us, and it doesn’t necessarily show all their products or services. | ||||
| 975 | 4. Information about Service Providers (e.g. facilities, house rules, sustainabi | ||||
| > | lity measures) and their Travel Experiences (e.g. prices, availability, and canc | ||||
| > | ellation policies) is based on what they provide to us. They’re responsible for | ||||
| > | making sure it’s accurate and up to date. | ||||
| 976 | B3. What we will do | ||||
| 977 | 1. We provide the Platform on which Service Providers can promote and sell their | ||||
| > | Accommodations, and you can search for, compare, and book them. | ||||
| 978 | 2. Once you’ve booked your Accommodation, we will provide you and the Service Pr | ||||
| > | ovider with details of your Booking, including the names of the guest(s). | ||||
| 979 | 3. Depending on the terms of your Booking, we may be able to help you change or | ||||
| > | cancel it if you want. | ||||
| 980 | B4. What you need to do | ||||
| 981 | 1. Fill in all your contact details correctly, so we and/or the Service Provider | ||||
| > | can provide you with info about your Booking and, if necessary, contact you. | ||||
| 982 | 2. Read these Terms and the terms displayed during the booking process carefully | ||||
| > | . | ||||
| 983 | 3. Take care of the Accommodation and its furniture, fixtures, electronics, and | ||||
| > | other contents, and leave things in the same state they were in when you got the | ||||
| > | re. If anything is broken, damaged, or lost, make sure you report it to the staf | ||||
| > | f there as soon as you can, before you check out. | ||||
| 984 | 4. Maintain the security of the Accommodation and its contents during your stay. | ||||
| > | So, for example, don’t leave doors or windows unlocked. | ||||
| 985 | B5. Price and payment | ||||
| 986 | 1. See “Prices” (A6) and “Payment” (A7) above. | ||||
| 987 | B6. Amendments, cancellations, and refunds | ||||
| 988 | 1. See “Policies” (A8) above. | ||||
| 989 | B7. What else do you need to know? | ||||
| 990 | We Price Match | ||||
| 991 | 1. We want you to get the best possible price every time. If, after you've booke | ||||
| > | d your Accommodation with us, you find the same Accommodation (with the same con | ||||
| > | ditions) for less on another website, we promise to refund the difference, subje | ||||
| > | ct to the We Price Match terms and conditions. | ||||
| 992 | Partner offer | ||||
| 993 | 2. Some offers on our Platform are marked as “Partner offers,” which means they | ||||
| > | come to us through a Booking.com partner company, rather than straight from a Se | ||||
| > | rvice Provider. Unless otherwise indicated, any Partner offer that you reserve: | ||||
| 994 | Must be paid for at the time of booking | ||||
| 995 | Can't be modified. However, if it offers free cancellation, you’ll be able to ca | ||||
| > | ncel it for free, as long as you do so in time. | ||||
| 996 | Can't be combined with any other offers (promotions, incentives, or rewards) | ||||
| 997 | Can't be scored or reviewed on our Platform. | ||||
| 998 | Price incentives by Booking.com | ||||
| 999 | 3. Some of the price reductions you see are funded by us, not by the Service Pro | ||||
| > | vider. We simply pay some of the cost ourselves. | ||||
| 1000 | Damage policy | ||||
| 1001 | 4. When you’re booking, you may see that some Service Providers refer to a “dama | ||||
| > | ge policy.” This means that if anyone in your group loses or damages anything: | ||||
| 1002 | you should inform the Service Provider | ||||
| 1003 | instead of charging you for it directly, the Service Provider will have 14 days | ||||
| > | to submit a damage payment request through our Platform, under your reservation | ||||
| > | number | ||||
| 1004 | if they do, we’ll tell you, then you can tell us if you have any comments and wh | ||||
| > | ether you agree with the charge – then: | ||||
| 1005 | if you agree, we’ll charge you on their behalf | ||||
| 1006 | if you disagree, we’ll look into it and decide whether or not to discuss it furt | ||||
| > | her*. | ||||
| 1007 | 5. There’s a limit (displayed while you’re booking) to how much the Service Prov | ||||
| > | ider can charge you under the damage policy through our Platform. | ||||
| 1008 | 6. Any payment you make would be between the Service Provider and you. We’d just | ||||
| > | be organizing it on the Service Provider’s behalf. | ||||
| 1009 | 7. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, | ||||
| > | any crimes (such as theft), or any non-physical “damages” (e.g. fines for smoki | ||||
| > | ng or bringing pets). | ||||
| 1010 | 8. The Service Provider might require a “damage deposit” before or at check-in. | ||||
| > | If they do, we’ll tell you about it while you’re booking – but it has nothing to | ||||
| > | do with the “damage policy.” We won’t be involved in any financial settlement r | ||||
| > | elated to damage deposits. | ||||
| 1011 | * If there’s any damage, the Service Provider can always decide to initiate a (l | ||||
| > | egal) claim against you outside of the damage policy, in which case the limit (s | ||||
| > | ee 5 above) wouldn’t apply. | ||||
| 1012 | How we work | ||||
| 1013 | 9. For info on reviews, ranking, how we make money (and more), check out How We | ||||
| > | Work. | ||||
| 1014 | C. Attractions | ||||
| 1015 | C1. Scope of this section | ||||
| 1016 | C2. Contractual relationship | ||||
| 1017 | C3. What we will do | ||||
| 1018 | C4. What you need to do | ||||
| 1019 | C5. Price and payment | ||||
| 1020 | C6. Amendments, cancellations, and refunds | ||||
| 1021 | C7. What else do you need to know? | ||||
| 1022 | C1. Scope of this section | ||||
| 1023 | 1. This section contains the specific terms for Attractions products and service | ||||
| > | s. | ||||
| 1024 | C2. Contractual relationship | ||||
| 1025 | 1. We do not (re)sell, offer, or provide any Attractions on our own behalf. When | ||||
| > | you book an Attraction, you enter into a contract directly with (a) the Service | ||||
| > | Provider or (b) a Third-Party Aggregator (if they’re reselling the Attraction), | ||||
| > | as disclosed during the booking process. | ||||
| 1026 | 2. We act solely as the Platform and are not involved in the Third-Party Terms. | ||||
| > | We are not responsible for your ticket and (to the fullest extent permitted by l | ||||
| > | aw) have no liability to you in relation to your Booking. | ||||
| 1027 | C3. What we will do | ||||
| 1028 | 1. We provide the Platform on which Service Providers and (from time to time) Th | ||||
| > | ird-Party Aggregators can promote and sell Travel Experiences, and you can searc | ||||
| > | h for, compare, and book them. | ||||
| 1029 | 2. Once you’ve booked your Attraction, we’ll provide you and the Service Provide | ||||
| > | r with details of the Booking. If the Service Provider needs more than your name | ||||
| > | , we’ll tell you at the time of booking. | ||||
| 1030 | 3. Depending on the terms of your Booking, we may be able to help you change or | ||||
| > | cancel it if you want. | ||||
| 1031 | C4. What you need to do | ||||
| 1032 | 1. You must fill in all your contact details correctly, so we and/or the Service | ||||
| > | Provider can provide you with information about your Booking and, if necessary, | ||||
| > | contact you. | ||||
| 1033 | 2. You must read and agree to comply with our Terms and the Third-Party Terms (w | ||||
| > | hich will be displayed at check-out) and acknowledge that breaching them may lea | ||||
| > | d to additional charges and/or the cancellation of your Booking. | ||||
| 1034 | C5. Price and payment | ||||
| 1035 | 1. When you book an Attraction, we’ll organize your payment. For details of how | ||||
| > | this works (including the related rights and obligations), see “Payment” (A7) ab | ||||
| > | ove. | ||||
| 1036 | C6. Amendments, cancellations, and refunds | ||||
| 1037 | 1. Please see “Policies” (A8) above. | ||||
| 1038 | C7. What else do you need to know? | ||||
| 1039 | How we work | ||||
| 1040 | 1. For info on reviews, ranking, how we make money (and more), check out How We | ||||
| > | Work. | ||||
| 1041 | D. Car rentals | ||||
| 1042 | D1. Scope of this section | ||||
| 1043 | D2. Contractual relationship | ||||
| 1044 | D3. What we will do | ||||
| 1045 | D4. What you need to do | ||||
| 1046 | D5. Price and payment | ||||
| 1047 | D6. Amendments, cancellations, and refunds | ||||
| 1048 | D7. What else do you need to know? | ||||
| 1049 | D1. Scope of this section | ||||
| 1050 | 1. This section contains the specific terms for Car Rental products and services | ||||
| > | . | ||||
| 1051 | D2. Contractual relationship | ||||
| 1052 | 1. When you book a Rental, your Booking is either (a) with us or (b) directly wi | ||||
| > | th the Service Provider. Either way: | ||||
| 1053 | our Terms govern the booking process. When we send you your Booking Confirmation | ||||
| > | , you’ll enter a contract with us | ||||
| 1054 | the Rental Agreement governs the Rental itself. When you sign this at the rental | ||||
| > | counter, you’ll enter a contract with the Service Provider, but you’ll see and | ||||
| > | accept the key terms of it while you’re booking your car. | ||||
| 1055 | 2. In most cases, you’ll get your Booking Confirmation as soon as you complete y | ||||
| > | our Booking. However, if the Service Provider doesn't confirm your Rental immedi | ||||
| > | ately, we won’t take payment or send you your Booking Confirmation until they’ve | ||||
| > | done so. | ||||
| 1056 | 3. If there’s any discrepancy between these Terms and the Rental Agreement, the | ||||
| > | Rental Agreement will apply. | ||||
| 1057 | D3. What we will do | ||||
| 1058 | 1. We provide the Platform on which Service Providers can promote and sell their | ||||
| > | Travel Experiences, and you can search for, compare, and book them. | ||||
| 1059 | 2. We don’t guarantee the precise make and model you’re booking (unless we expre | ||||
| > | ssly say so). The phrase “or similar” means you could get a similar car (i.e. th | ||||
| > | e same size, type of transmission, etc.). The car pictures are illustrative only | ||||
| > | . | ||||
| 1060 | 3. Once you’ve booked your Rental: | ||||
| 1061 | we’ll give the Service Provider the Booking details (e.g. the Main Driver's name | ||||
| > | and phone number) | ||||
| 1062 | we’ll provide you with Pick-up information (e.g. the Service Provider's contact | ||||
| > | details, and info on what you need to take with you). | ||||
| 1063 | D4. What you need to do | ||||
| 1064 | 1. You must provide all the information we need to arrange your Booking (e.g. co | ||||
| > | ntact details, pick-up time, etc.). | ||||
| 1065 | 2. You must read and agree to comply with these Terms and the Rental Agreement, | ||||
| > | and acknowledge that if you breach them: | ||||
| 1066 | you might have to pay additional charges | ||||
| 1067 | your Booking might be canceled | ||||
| 1068 | the staff might refuse to hand over the keys at the rental counter. | ||||
| 1069 | 3. You must check your Rental's specific requirements, as many details (e.g. dri | ||||
| > | ver’s license requirements, security deposit size, paperwork needed, payment car | ||||
| > | ds accepted, etc.) vary per Rental. Make sure you carefully read: | ||||
| 1070 | these Terms | ||||
| 1071 | the key terms of the Rental Agreement, which you'll see while you’re booking, an | ||||
| > | d | ||||
| 1072 | the Rental Agreement itself, which you'll receive at Pick-up. | ||||
| 1073 | 4. You must be at the rental counter by your pick-up time. If you’re late, the c | ||||
| > | ar may no longer be available, and you won’t be entitled to a refund. If you thi | ||||
| > | nk you might be late, contact the Service Provider or us, even if it's because o | ||||
| > | f a flight delay and you’ve provided your flight number. | ||||
| 1074 | 5. The key terms of your Rental tell you what the Main Driver needs at pick-up. | ||||
| > | You must ensure that when they get to the rental counter, they bring everything | ||||
| > | they need (e.g. driver’s license, required ID, and a credit card in their own na | ||||
| > | me, with enough available funds to cover the security deposit). | ||||
| 1075 | 6. You must make sure the Main Driver is both eligible and fit (in the Service P | ||||
| > | rovider’s opinion) to drive the car. | ||||
| 1076 | 7. You must have all the documents (e.g. ID, driver’s license) that you need at | ||||
| > | pick-up. | ||||
| 1077 | 8. You must show the counter staff each driver's full, valid driver’s license, w | ||||
| > | hich they must have held for at least 1 year (or longer, in many cases). If any | ||||
| > | driver has endorsements/points on their license, let us know as soon as possible | ||||
| > | , as the Service Provider may not allow them to drive. | ||||
| 1078 | 9. You must ensure that any driver with a driver’s license issued in England, Sc | ||||
| > | otland, or Wales obtains a license “check code” no more than 21 days before Pick | ||||
| > | -up. | ||||
| 1079 | 10. You must ensure that every driver has their own International Driving Permit | ||||
| > | (if they need one) as well as their driver’s license. All drivers must carry th | ||||
| > | eir driver’s license (and International Driving Permit, if necessary) at all tim | ||||
| > | es. | ||||
| 1080 | 11. You must ensure that every child has an appropriate child seat if they need | ||||
| > | one. | ||||
| 1081 | 12. If anything goes wrong during your Rental (e.g. accident, breakdown, etc.), | ||||
| > | you must: | ||||
| 1082 | contact the Service Provider | ||||
| 1083 | not authorize any repairs without the Service Provider's consent | ||||
| 1084 | keep all documentation (e.g. repair bills, police reports, etc.) to share with u | ||||
| > | s/the Service Provider/an insurance company. | ||||
| 1085 | D5. Price and payment | ||||
| 1086 | 1. Booking.com Transport Limited is the merchant of record for your Booking. For | ||||
| > | details of our payment process, see “Payment” (A7) above. | ||||
| 1087 | Additional costs and fees | ||||
| 1088 | 2. In many cases, the Service Provider will charge a young driver fee for each d | ||||
| > | river under a certain age (e.g. 25). In some cases, they may charge a senior dri | ||||
| > | ver fee for each driver over a certain age (e.g. 65). When booking on our Platfo | ||||
| > | rm, you must enter the Main Driver's age, so we can show you details of any age- | ||||
| > | related fee(s), which you would pay at pick-up. | ||||
| 1089 | 3. In many cases, the Service Provider will charge a one-way fee if you drop the | ||||
| > | car off at a different location. If you intend to do this, you need to enter th | ||||
| > | e drop-off location while booking, so we can tell you if it’s possible, and show | ||||
| > | you details of any one-way fee, which you would pay at Pick-up. | ||||
| 1090 | 4. In many cases, the Service Provider will charge a cross-border fee for taking | ||||
| > | the car to a different country/state/island. If you intend to do this, tell us | ||||
| > | and/or the Service Provider as soon as you can before pick-up. | ||||
| 1091 | 5. The price of your Rental is calculated based on 24-hour units, for example, a | ||||
| > | 25-hour rental will cost as much as a 48-hour rental. | ||||
| 1092 | 6. If after pick-up you decide you want to keep the car longer, contact the Serv | ||||
| > | ice Provider. They'll tell you how much this would cost, and you'll enter a new | ||||
| > | contract with them directly. If you drop the car off late without agreeing this | ||||
| > | in advance, they may charge an additional fee as well. | ||||
| 1093 | Extras | ||||
| 1094 | 7. In some cases, you'll pay for any optional extras (e.g. child seats, GPS, win | ||||
| > | ter tires, etc.) when you book your car, in which case you're guaranteed to get | ||||
| > | them at pick-up. | ||||
| 1095 | 8. In other cases, you'll simply request any extras when you book your car, in w | ||||
| > | hich case: | ||||
| 1096 | you'll pay for them at Pick-up, and | ||||
| 1097 | the Service Provider doesn't guarantee they'll be available for you. | ||||
| 1098 | D6. Amendments, cancellations, and refunds | ||||
| 1099 | 1. We go above and beyond our legal obligations. Even though local laws don’t re | ||||
| > | quire us to offer specific cancellation rights, we guarantee that we will honor | ||||
| > | our refunds policy if you cancel your Booking. | ||||
| 1100 | 2. The following “Cancellation and Amendments” terms apply to all Bookings apart | ||||
| > | from: | ||||
| 1101 | Bookings with Dollar or Thrifty that were booked before January 26, 2021 (check | ||||
| > | your rental terms) | ||||
| 1102 | Bookings that are labeled “non-refundable” (you cannot amend a non-refundable Bo | ||||
| > | oking, and won’t receive a refund if you cancel it). | ||||
| 1103 | Cancellations | ||||
| 1104 | 3. If you cancel: | ||||
| 1105 | MORE THAN 48 hours before your rental is due to start, you’ll receive a full ref | ||||
| > | und. | ||||
| 1106 | LESS THAN 48 hours before or while you’re at the rental counter, we’ll refund wh | ||||
| > | at you paid minus the cost of 3 days of your rental. There won’t be any refund i | ||||
| > | f your car was booked for 3 days or less. | ||||
| 1107 | AFTER your rental is due to start (or if you no-show), you’ll receive no refund. | ||||
| 1108 | 4. The counter staff may refuse you the car if (for example): | ||||
| 1109 | You don’t arrive on time | ||||
| 1110 | You are not eligible to rent the car | ||||
| 1111 | You don’t have the documentation you need | ||||
| 1112 | The main driver doesn’t have a credit card in their own name, with enough availa | ||||
| > | ble funds for the car’s security deposit. | ||||
| 1113 | If that happens, call us from the rental counter to cancel your Booking, and you | ||||
| > | ’ll receive a refund, minus the cost of 3 days of your rental. Otherwise you won | ||||
| > | ’t be entitled to a refund. | ||||
| 1114 | Amendments (changes to your Booking) | ||||
| 1115 | 5. You can make changes to your Booking anytime before you’re due to pick the ca | ||||
| > | r up. | ||||
| 1116 | 6. In most cases, the easiest way to do this is via our app or our website (unde | ||||
| > | r “Manage Booking”). | ||||
| 1117 | 7. There is no administration fee for changing your Booking, but any changes you | ||||
| > | make may affect the rental price. Sometimes the only way we can change a Bookin | ||||
| > | g is to cancel it and make another one, in which case we may charge you a cancel | ||||
| > | lation fee on the rental company’s behalf. | ||||
| 1118 | 8. If changing your Booking would change the price or incur a cancellation fee, | ||||
| > | we will tell you in advance. | ||||
| 1119 | Changes made by us | ||||
| 1120 | 9. If we/the Service Provider need to change your Booking (e.g. if the Service P | ||||
| > | rovider can’t provide the car), we’ll tell you as soon as we can. If you don't a | ||||
| > | ccept that change, you’ll be entitled to cancel and claim a full refund (no matt | ||||
| > | er how close the start of your Rental is) but we won’t have any additional liabi | ||||
| > | lity for any direct or indirect costs you may incur (e.g. hotel room, taxis). | ||||
| 1121 | D7. What else do you need to know? | ||||
| 1122 | General | ||||
| 1123 | 1. In all cases, drivers must be at least a minimum age to rent or drive a car. | ||||
| > | In some cases, they must also be below a maximum age. The limit(s) can vary by S | ||||
| > | ervice Provider, location, and type of car. | ||||
| 1124 | 2. Only eligible drivers whose names appear on the Rental Agreement may drive th | ||||
| > | e car. | ||||
| 1125 | 3. You must not take the car to a different country/state/island and/or drop it | ||||
| > | off at a different location without arranging this in advance. | ||||
| 1126 | Late pick-up and early drop-off | ||||
| 1127 | 4. If you pick your car up later (see D4.4 above) or drop it off earlier than ag | ||||
| > | reed in your Booking Confirmation, the Service Provider will not refund you for | ||||
| > | the “unused” time. | ||||
| 1128 | How we work | ||||
| 1129 | 5. For info on reviews, ranking, how we make money (and more), check out How We | ||||
| > | Work. | ||||
| 1130 | E. Flights | ||||
| 1131 | E1. Scope of this section | ||||
| 1132 | E2. Contractual relationship | ||||
| 1133 | E3. What we will do | ||||
| 1134 | E4. What you need to do | ||||
| 1135 | E5. Price and payment | ||||
| 1136 | E6. Amendments, cancellations, and refunds | ||||
| 1137 | E7. What else do you need to know? | ||||
| 1138 | E1. Scope of this section | ||||
| 1139 | 1. This section contains the specific terms for Flights products and services. | ||||
| 1140 | E2. Contractual relationship | ||||
| 1141 | 1. Most Flights on our Platform are provided via a Third-Party Aggregator, which | ||||
| > | acts as an intermediary to the airline(s). | ||||
| 1142 | 2. When you make a Booking, it’s directly with the airline. We’re not a “contrac | ||||
| > | tual party” to your Booking. When booking, you enter into (i) an Intermediation | ||||
| > | Contract with the Third-Party Aggregator (for the ticket) and (ii) a Contract of | ||||
| > | Carriage with the airline (for the Flight itself). | ||||
| 1143 | 3. If you book any extras (e.g. additional baggage, insurance, etc.), you’ll ent | ||||
| > | er into a direct contract with the Third-Party Aggregator or another company. We | ||||
| > | will not be involved in this contract. | ||||
| 1144 | 4. We act solely as the Platform and are not involved in the Third-Party Terms. | ||||
| > | We are not responsible for your ticket or any extras you may buy and (to the ful | ||||
| > | lest extent permitted by law) have no liability to you in relation to your Booki | ||||
| > | ng. | ||||
| 1145 | E3. What we will do | ||||
| 1146 | 1. We provide the Platform on which Service Providers can promote and sell their | ||||
| > | Travel Experiences, and you can search for, compare, and book them. | ||||
| 1147 | 2. Once you’ve booked your Flight, your Booking details (e.g. the names of the t | ||||
| > | raveler(s)) will be provided to the Service Provider. | ||||
| 1148 | 3. Depending on the Contract of Carriage, we may be able to help you change or c | ||||
| > | ancel your Booking if you want to do so. | ||||
| 1149 | E4. What you need to do | ||||
| 1150 | 1. You must fill in all your contact details correctly, so we and/or the Service | ||||
| > | Provider can provide you with information about your Booking and, if necessary, | ||||
| > | contact you. | ||||
| 1151 | 2. You must read and agree to comply with our Terms and the Third-Party Terms (w | ||||
| > | hich will be displayed at check-out) and acknowledge that breaching them may lea | ||||
| > | d to additional charges and/or the cancellation of your Booking. | ||||
| 1152 | E5. Price and payment | ||||
| 1153 | 1. When you book a Flight, your payment will be organized by us, by the Third-Pa | ||||
| > | rty Aggregator (or a party specified by them), or by a third party such as an ai | ||||
| > | rline. For details of how we organize payments (including the related rights and | ||||
| > | obligations), see “Payment” (A7) above. | ||||
| 1154 | E6. Amendments, cancellations, and refunds | ||||
| 1155 | 1. You’ll find the cancellation policy in the Contract of Carriage, which is ava | ||||
| > | ilable while you’re booking your Flight. | ||||
| 1156 | 2. There may be a fee for changing or canceling your Flight. | ||||
| 1157 | 3. Airlines reserve the right to reschedule or cancel flights at their discretio | ||||
| > | n. | ||||
| 1158 | 4. Different tickets from the same airline may have different restrictions or in | ||||
| > | clude different services. | ||||
| 1159 | 5. If you have any questions about changes, cancellations, or refunds, contact o | ||||
| > | ur Customer Service team. | ||||
| 1160 | E7. What else do you need to know? | ||||
| 1161 | Code share | ||||
| 1162 | 1. Some airlines have “code share” agreements with other airlines. So you may bu | ||||
| > | y your ticket from one airline (your “ticketing carrier”) but fly in a plane tha | ||||
| > | t’s owned by another airline (your “operating carrier”). In most cases like this | ||||
| > | , you’ll check in with your operating carrier, but confirm this with your ticket | ||||
| > | ing carrier ahead of time. | ||||
| 1163 | 2. While you’re booking your Flight, you’ll be informed if it’s a “code share” F | ||||
| > | light. | ||||
| 1164 | Airline prohibited practices | ||||
| 1165 | 3. Most airlines don’t allow people to buy tickets that include flights they don | ||||
| > | ’t intend to use, for example, a round-trip ticket if the person doesn’t intend | ||||
| > | to use the return flight. For more examples, just enter “point-beyond ticketing, | ||||
| > | ” “hidden-city ticketing,” or “back-to-back ticketing” into a search engine. | ||||
| 1166 | 4. When you purchase a Flight, you agree not to do this, and to indemnify us aga | ||||
| > | inst airline claims for any difference between the cost of your actual journey a | ||||
| > | nd the cost of the full journey specified on your ticket(s). | ||||
| 1167 | U.S. NOTICE - OVERBOOKING OF FLIGHTS: | ||||
| 1168 | Airline flights may be overbooked, and there is a slight chance that a seat will | ||||
| > | not be available on a flight for which a person has a confirmed reservation. If | ||||
| > | the flight is overbooked, no one will be denied a seat until airline personnel | ||||
| > | first ask for volunteers willing to give up their reservation in exchange for co | ||||
| > | mpensation of the airline's choosing. If there are not enough volunteers, the ai | ||||
| > | rline will deny boarding to other persons in accordance with its particular boar | ||||
| > | ding priority. With few exceptions, including failure to comply with the carrier | ||||
| > | 's check-in deadline, persons denied boarding involuntarily are entitled to comp | ||||
| > | ensation. The complete rules for the payment of compensation and each airline's | ||||
| > | boarding priorities are available at all airport ticket counters and boarding lo | ||||
| > | cations. Some airlines do not apply these consumer protections to travel from so | ||||
| > | me foreign countries, although other consumer protections may be available. Chec | ||||
| > | k with your airline or your travel agent. | ||||
| 1169 | Use of flight segments | ||||
| 1170 | 5. Most airlines require customers to use their flights in order. If you don’t t | ||||
| > | ake your first Flight, your airline may automatically cancel the rest of your it | ||||
| > | inerary. | ||||
| 1171 | 6. If your airline does allow you to “skip” any Flights in your itinerary, make | ||||
| > | sure you cancel the Flight(s) you don’t want, in line with the cancellation poli | ||||
| > | cy. You may not be entitled to a full refund (or any refund) for these unused Fl | ||||
| > | ights. | ||||
| 1172 | One-way tickets | ||||
| 1173 | 7. If you buy two one-way tickets rather than a single round-trip ticket: | ||||
| 1174 | you’ll be making two separate Bookings, each with its own rules and policies | ||||
| 1175 | any changes to one Flight will not affect the other, for example, if your initia | ||||
| > | l Flight is canceled, you won’t be guaranteed a refund for your second Flight. | ||||
| 1176 | 8. If you’re traveling abroad, you may need to prove to the check-in and/or immi | ||||
| > | gration staff that you have a return Flight (see “International travel” below fo | ||||
| > | r more on passports, visas, etc.). | ||||
| 1177 | Charges, taxes, and fees | ||||
| 1178 | 9. Your fare will include any taxes and fees charged by an airline or government | ||||
| > | (except entry/exit fees – see “Entry/Exit fees” below). You may be responsible | ||||
| > | for dealing with any retroactive change in the tax rate. | ||||
| 1179 | Service fees | ||||
| 1180 | 10. Depending on which Flight you choose, you may be charged a service fee by us | ||||
| > | and/or the Third-Party Aggregator. | ||||
| 1181 | Our service fee (if any) is a fee for using our Platform so you can buy a ticket | ||||
| > | from a Third-Party Aggregator. This fee includes any applicable VAT, GST, or si | ||||
| > | milar taxes. | ||||
| 1182 | The Third-Party Aggregator’s service fee (if any) is a fee for using them as an | ||||
| > | intermediary to the airline(s). This fee may include any applicable VAT, GST, or | ||||
| > | similar taxes. | ||||
| 1183 | 11. The price of your ticket will include any service fee(s). | ||||
| 1184 | Fees for baggage and other extras | ||||
| 1185 | 12. Your airline may charge for checked baggage, excess/overweight baggage, prio | ||||
| > | rity boarding, allocated seating, onboard entertainment, food and drink, and/or | ||||
| > | airport check-in. | ||||
| 1186 | 13. If they do, the charge(s) will be on top of the price of your ticket (unless | ||||
| > | it’s expressly stated that your Flight includes the extra(s)). | ||||
| 1187 | SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR U.S. TRAVEL: For domestic travel compl | ||||
| > | etely within the U.S., federal rules require any limit on a carrier’s baggage li | ||||
| > | ability to be at least US $3,800 per passenger, or the amount currently mandated | ||||
| > | by 14 CFR 254.5. | ||||
| 1188 | Boarding Requirements | ||||
| 1189 | You must comply with all applicable airline boarding requirements, which include | ||||
| > | check-in times and gate arrival times. You must arrive at the airport with enou | ||||
| > | gh time to complete all boarding requirements. | ||||
| 1190 | Failure to comply with boarding requirements may result in the airline canceling | ||||
| > | your itinerary. | ||||
| 1191 | International travel | ||||
| 1192 | 14. It’s your responsibility to: | ||||
| 1193 | carry a valid passport and/or visa if required | ||||
| 1194 | comply with any entry requirements | ||||
| 1195 | find out if you need a visa to pass through a country that isn’t your final dest | ||||
| > | ination | ||||
| 1196 | check with the relevant embassy in advance to see if there’s been any change in | ||||
| > | passport, visa, or entry requirements | ||||
| 1197 | review any warnings or advice from your country of residence/origin before you g | ||||
| > | o to/through a country or region. | ||||
| 1198 | 15. By arranging travel to or from any location, we are not guaranteeing that it | ||||
| > | is without risk and, to the fullest extent permitted by law, we will not be lia | ||||
| > | ble for any resulting damages or losses. | ||||
| 1199 | 16. It’s not a common practice, but international law allows “disinfection” of a | ||||
| > | ircrafts to kill insects. To do this, personnel might spray the aircraft’s cabin | ||||
| > | with an aerosol insecticide while passengers are on board, or treat its interio | ||||
| > | r surfaces with a residual insecticide while they’re not on board. Before you tr | ||||
| > | avel, we advise you to find out about disinfection, including where it might hap | ||||
| > | pen. | ||||
| 1200 | Advice to International Passengers on Limitations of Liability: | ||||
| 1201 | Passengers traveling to a final destination or a stop in a country other than th | ||||
| > | e country of departure are advised that the provisions of an international treat | ||||
| > | y (the Warsaw Convention, the 1999 Montreal Convention, or other treaty), as wel | ||||
| > | l as a carrier's own contract of carriage or tariff provisions, may be applicabl | ||||
| > | e to their entire journey, including any portion entirely within the countries o | ||||
| > | f departure and destination. The applicable treaty governs, and may limit, the l | ||||
| > | iability of carriers to passengers for death or personal injury, destruction or | ||||
| > | loss of, or damage to, baggage, and for delay of passengers and baggage. | ||||
| 1202 | Additional protection can usually be obtained by purchasing insurance from a pri | ||||
| > | vate company. Such insurance is not affected by any limitation of the carrier's | ||||
| > | liability under an international treaty. For further information, consult your a | ||||
| > | irline or insurance company representative. | ||||
| 1203 | Dangerous Goods/Hazardous Materials | ||||
| 1204 | U.S. Federal law forbids transporting hazardous materials aboard aircraft, wheth | ||||
| > | er in your luggage or on your person. A violation can result in five years' impr | ||||
| > | isonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials | ||||
| > | include explosives, compressed gases, flammable liquids and solids, oxidizers, | ||||
| > | poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, | ||||
| > | fireworks, tear gases, bottled oxygen, and radio-pharmaceuticals. Lithium batte | ||||
| > | ries are not allowed in checked luggage. There are special exceptions for small | ||||
| > | quantities (up to 70 ounces total) of medicines and toiletries carried in your l | ||||
| > | uggage, and for certain smoking materials carried on your person. For further in | ||||
| > | formation contact your airline or see https://www.faa.gov/hazmat/packsafe/. | ||||
| 1205 | Entry/Exit fees | ||||
| 1206 | 17. Fees charged by countries or airports to persons entering/leaving the countr | ||||
| > | y are not covered by your fare. Before you travel, we advise you to find out if | ||||
| > | you’ll have to pay this kind of fee. | ||||
| 1207 | UK: Your financial protection | ||||
| 1208 | 18. ATOL Holder: Booking.com B.V. | ||||
| 1209 | 19. ATOL License Number: 11967 | ||||
| 1210 | 20. Within the UK, we provide full financial protection for our ATOL-protected-f | ||||
| > | light-only sales by way of our Air Travel Organizer's License number 11967, issu | ||||
| > | ed by the Civil Aviation Authority, Aviation House, Beehive Ringroad, West Susse | ||||
| > | x, RH6 0YR, UK, telephone +44 (0)333 103 6350, email claims@caa.co.uk. | ||||
| 1211 | 21. When you buy an ATOL-protected flight from us, you will receive an ATOL Cert | ||||
| > | ificate. This lists what is financially protected, where you can get information | ||||
| > | on what this means for you and who to contact if things go wrong. | ||||
| 1212 | 22. We, or the suppliers identified on your ATOL Certificate, will provide you w | ||||
| > | ith the services listed on the ATOL Certificate (or a suitable alternative). In | ||||
| > | some cases, where neither we nor the supplier are able to do so for reasons of i | ||||
| > | nsolvency, an alternative ATOL holder may provide you with the services you have | ||||
| > | bought or a suitable alternative (at no extra cost to you). You agree to accept | ||||
| > | that in those circumstances, the alternative ATOL holder will perform those obl | ||||
| > | igations and you agree to pay any money outstanding to be paid by you under your | ||||
| > | contract to that alternative ATOL holder. However, you also agree that in some | ||||
| > | cases, it will not be possible to appoint an alternative ATOL holder, in which c | ||||
| > | ase you will be entitled to make a claim under the ATOL scheme (or your credit c | ||||
| > | ard issuer where applicable). | ||||
| 1213 | 23. If we, or the suppliers identified on your ATOL certificate, are unable to p | ||||
| > | rovide the services listed (or a suitable alternative, through an alternative AT | ||||
| > | OL holder or otherwise) for reasons of insolvency, the Trustees of the Air Trave | ||||
| > | l Trust may make a payment to (or confer a benefit on) you under the ATOL scheme | ||||
| > | . You agree that in return for such a payment or benefit, you assign absolutely | ||||
| > | to those Trustees any claims which you have or may have arising out of or relati | ||||
| > | ng to the non-provision of the services, including any claim against us, the tra | ||||
| > | vel agent (or your credit card issuer where applicable). You also agree that any | ||||
| > | such claims may be reassigned to another body, if that other body has paid sums | ||||
| > | you have claimed under the ATOL scheme. | ||||
| 1214 | EU: Passengers' rights under EU Regulation 261/2004 | ||||
| 1215 | 24. If your flight is delayed or canceled or you’re denied boarding, you may be | ||||
| > | entitled to compensation/assistance under EU Regulation 261/2004 if: | ||||
| 1216 | You’re flying into the European Union (EU) | ||||
| 1217 | You’re flying out of the EU | ||||
| 1218 | Your Flight is provided by an EU airline | ||||
| 1219 | EU: Airline carrier liability under EU Regulation 889/2002 | ||||
| 1220 | 25. If there’s an accident that happens within the EU, EU Regulation 889/2002 mi | ||||
| > | ght apply to you. | ||||
| 1221 | EU: Rights of disabled persons and persons with reduced mobility when traveling | ||||
| > | by air under EU Regulation 1107/2006 | ||||
| 1222 | 26. EU Regulation 1107/2006 provides for certain rights for people who are disab | ||||
| > | led or have reduced mobility. | ||||
| 1223 | How we work | ||||
| 1224 | 27. For info on reviews, ranking, how we make money (and more), check out How We | ||||
| > | Work. | ||||
| 1225 | F. Private and public transportation | ||||
| 1226 | F1. Scope of this section | ||||
| 1227 | F2. Contractual relationship | ||||
| 1228 | F3. What we will do | ||||
| 1229 | F4. What you need to do | ||||
| 1230 | F5. Price and payment | ||||
| 1231 | F6. Amendments, cancellations, and refunds | ||||
| 1232 | F7. What else do you need to know? | ||||
| 1233 | F1. Scope of this section | ||||
| 1234 | 1. This section contains the specific terms for Private and Public Transportatio | ||||
| > | n products and services. | ||||
| 1235 | F2. Contractual relationship | ||||
| 1236 | 1. When you pre-book Private or Public Transportation, your Booking will be dire | ||||
| > | ctly with the Service Provider. When you book an On-Demand Private Transportatio | ||||
| > | n, your Booking will be with the Third-Party Aggregator. In all cases, our Terms | ||||
| > | will govern the booking process. | ||||
| 1237 | 2. Pre-Booked Private Transportation. You and the Service Provider both agree to | ||||
| > | comply with these Terms. | ||||
| 1238 | 3. Public Transportation and On-Demand Private Transportation. You’ll be provide | ||||
| > | d with the Service Provider’s terms during the booking process. If there is any | ||||
| > | discrepancy between their terms and our Terms, their terms will apply. | ||||
| 1239 | 4. On-Demand Private Transportation. By making a Booking, you are confirming tha | ||||
| > | t you: | ||||
| 1240 | have read and accept the Service Provider's terms | ||||
| 1241 | agree to contact the Service Provider directly about anything that goes wrong | ||||
| 1242 | understand that the Service Provider is responsible for arranging and providing | ||||
| > | your Private Transportation, choosing routes, setting prices, and providing all | ||||
| > | relevant information | ||||
| 1243 | accept that we just provide a booking platform (i.e. an API service), and will n | ||||
| > | ot be liable for any loss you suffer because of anything the driver/Service Prov | ||||
| > | ider does or does not do. | ||||
| 1244 | Not all Service Providers have their own terms, but you’re welcome to check out | ||||
| > | all the terms that we’ve been provided with. | ||||
| 1245 | F3. What we will do | ||||
| 1246 | 1. We provide the Platform on which Service Providers can promote and sell their | ||||
| > | Travel Experiences, and you can search for, compare, and book them. | ||||
| 1247 | 2. Once you’ve made your Booking, we’ll give the Service Provider your details ( | ||||
| > | e.g. your name, phone number, and pick-up location). | ||||
| 1248 | 3. All Private Transportation. We’ll give you the Service Provider's contact det | ||||
| > | ails. | ||||
| 1249 | 4. Pre-Booked Private Transportation. We’ll make sure the Service Provider knows | ||||
| > | what size vehicle you’ve requested. | ||||
| 1250 | 5. Public Transportation. We’ll give you (or tell you how to collect) your ticke | ||||
| > | t(s). | ||||
| 1251 | F4. What you need to do | ||||
| 1252 | 1. You must check the details of your Booking carefully, and provide all the inf | ||||
| > | ormation we need to arrange your Booking (your requirements, contact details, et | ||||
| > | c.). | ||||
| 1253 | 2. You must make sure everyone in your group complies with our Terms and (where | ||||
| > | applicable) the Service Provider’s terms, which you saw and accepted during the | ||||
| > | booking process. You acknowledge that if you breach them: | ||||
| 1254 | you might have to pay additional charges | ||||
| 1255 | your Booking might be canceled | ||||
| 1256 | your driver may refuse to transport you. | ||||
| 1257 | 3. Bear in mind that estimated journey times don’t take traffic conditions into | ||||
| > | account. | ||||
| 1258 | 4. All Private Transportation. You must make sure all passengers are at the pick | ||||
| > | -up location on time. | ||||
| 1259 | 5. All Private Transportation. At and around your pick-up time, you must have th | ||||
| > | e phone (whose number you entered when booking) turned on and able to receive ca | ||||
| > | lls/texts, in case the driver needs to contact you. We can't guarantee they’ll b | ||||
| > | e able to reach you through messaging applications such as WhatsApp or Viber. | ||||
| 1260 | 6. Pre-Booked Private Transportation. For any airport pick-up, you must give us | ||||
| > | your flight details at least 24 hours before your pick-up time, so your Service | ||||
| > | Provider can adjust it if your flight is delayed. If they can’t provide Private | ||||
| > | Transportation following a flight delay or cancellation, contact our Customer Se | ||||
| > | rvice team. | ||||
| 1261 | 7. Public Transportation. You must make sure all passengers arrive on time, leav | ||||
| > | ing enough time to collect tickets if necessary. | ||||
| 1262 | 8. You must be 18 or older to make a Booking, and any passenger under 18 must be | ||||
| > | accompanied by a responsible adult. | ||||
| 1263 | 9. You must make sure no passenger behaves inappropriately (e.g. being abusive o | ||||
| > | r doing anything that might endanger someone). | ||||
| 1264 | 10. You must make sure you choose Public/Private Transportation that’s suitable | ||||
| > | (in terms of party size, amount of luggage, accessibility requirements, etc.). | ||||
| 1265 | F5. Price and payment | ||||
| 1266 | 1. Booking.com Transport Limited is the merchant of record for your Booking. For | ||||
| > | details of our payment process, see “Payment” (A7) above. | ||||
| 1267 | 2. Pre-Booked Private Transportation. Price includes any tolls, traffic charges, | ||||
| > | taxes, and peak surcharges. Payment is taken at the time of booking. | ||||
| 1268 | 3. On-Demand Private Transportation. Price will be confirmed (and payment taken) | ||||
| > | when your driver drops you off. The price might be different from the price est | ||||
| > | imated when you booked. You are responsible for any tolls, traffic charges, taxe | ||||
| > | s, peak surcharges, and tips. | ||||
| 1269 | 4. Public Transportation. Payment is taken when your Booking is confirmed. Befor | ||||
| > | e departure, the Service Provider may need to see your ticket(s)/e-ticket(s). Ke | ||||
| > | ep it/them with you at all times, or you might have to pay again. | ||||
| 1270 | 5. The Service Provider/driver doesn’t have to agree to any changes to the Journ | ||||
| > | ey that you request in person. If they do, they may charge extra. | ||||
| 1271 | F6. Amendments, cancellations, and refunds | ||||
| 1272 | Cancellation | ||||
| 1273 | 1. In most cases... | ||||
| 1274 | Pre-Booked Private Transportation. You can cancel for free up to 24 hours before | ||||
| > | your pick-up time (2 hours in some cases – see your confirmation). If you don't | ||||
| > | cancel on time, you won't be entitled to a refund. | ||||
| 1275 | On-Demand Private Transportation. You can cancel anytime before your pick-up tim | ||||
| > | e, but the Service Provider may charge you a cancellation fee. | ||||
| 1276 | Public Transportation. You probably won’t be entitled to a refund once your Book | ||||
| > | ing is confirmed. If your plans change, contact our Customer Service team to dis | ||||
| > | cuss any options that might be available. | ||||
| 1277 | 2. If your Service Provider has a different cancellation policy (which you’ll se | ||||
| > | e while booking), their policy will apply instead. | ||||
| 1278 | 3. We and/or the Service Provider may cancel the Booking with little or no notic | ||||
| > | e, but this would only happen in very specific situations. For example, if: | ||||
| 1279 | the Service Provider becomes insolvent or is genuinely unable to honor your Book | ||||
| > | ing, in which case we'll do our best to arrange alternative transport (and we'll | ||||
| > | refund you in full if we can't) | ||||
| 1280 | you breach these Terms and/or the Service Provider's terms, in which case you wo | ||||
| > | n't be entitled to any refund. | ||||
| 1281 | Amendments (changes) before your Journey begins | ||||
| 1282 | 4. Pre-Booked Private Transportation. Your confirmation email will tell you how | ||||
| > | much notice you need to give (ahead of your pick-up time) to request any changes | ||||
| > | to your Booking (such as location or time). | ||||
| 1283 | 5. On-Demand Private Transportation. To change your Booking, you may need to can | ||||
| > | cel it (which might incur a cancellation fee) and make a new one. | ||||
| 1284 | 6. Public Transportation. You can’t change your Booking once it's confirmed. | ||||
| 1285 | 7. If we/the Service Provider need to change your Booking (e.g. a strike that in | ||||
| > | terferes with your journey), we’ll tell you as soon as we can. If you then decid | ||||
| > | e to cancel: | ||||
| 1286 | Any Transport. Unless you cancel for one of the reasons in the next bullet, you’ | ||||
| > | ll be entitled to a full refund (no matter how close your journey is). | ||||
| 1287 | Any Private Transportation. If the change is simply a new driver, a new Service | ||||
| > | Provider, or a new (similar) vehicle, you won’t be entitled to a refund (unless | ||||
| > | you’re canceling with enough notice). | ||||
| 1288 | Either way, neither we nor the Service Provider will be liable for any costs you | ||||
| > | may incur (e.g. alternative transport, hotel rooms). | ||||
| 1289 | Refunds | ||||
| 1290 | 8. If you want to apply for a refund, you must do so in writing no more than 14 | ||||
| > | days after your pick-up time. | ||||
| 1291 | 9. Any refund may take up to 5 business days to arrive in your account. | ||||
| 1292 | 10. All Private Transportation. If your driver isn’t at the pick-up location on | ||||
| > | time, you can apply for a refund, and we’ll investigate this for you. | ||||
| 1293 | 11. All Private Transportation. You won't be entitled to a refund if your ride d | ||||
| > | oesn't go ahead as planned because: | ||||
| 1294 | the driver/Service Provider can't contact you | ||||
| 1295 | one or more passengers isn't at the pick-up location on time, and you haven't re | ||||
| > | quested a new pick-up time | ||||
| 1296 | you request unreasonable changes to the pick-up time or Journey | ||||
| 1297 | you don’t tell us/the Service Provider/the driver about a change you want to mak | ||||
| > | e | ||||
| 1298 | you’d provided incorrect details when booking your Private Transportation (e.g. | ||||
| > | pick-up location, contact details, number of people, amount of luggage, etc.) | ||||
| 1299 | of something that one or more passengers did/didn’t do. | ||||
| 1300 | F7. What else do you need to know? | ||||
| 1301 | Pre-Booked Private Transportation | ||||
| 1302 | 1. Check your confirmation email to see how long the driver will wait at the pic | ||||
| > | k-up location. | ||||
| 1303 | On-Demand Private Transportation | ||||
| 1304 | 2. The driver may not wait beyond the pick-up time, If they do, they may charge | ||||
| > | you for the time spent waiting. If you aren’t at the pick-up location on time, y | ||||
| > | ou may be charged a cancellation fee. | ||||
| 1305 | Repair or cleaning charges | ||||
| 1306 | 3. If anything needs to be repaired or cleaned because someone in your group has | ||||
| > | done something unreasonable or is in breach of these terms, you’ll be responsib | ||||
| > | le for the cost of repairs/cleaning. | ||||
| 1307 | How we work | ||||
| 1308 | 4. For info on reviews, ranking, how we make money (and more), check out How We | ||||
| > | Work. | ||||
| 1309 | G. Cruises | ||||
| 1310 | We do not (re)sell, offer, or provide any cruises on our own behalf. Booking.com | ||||
| > | Cruises are offered and sold by World Travel Holdings, Inc. (“WTH”). When you c | ||||
| > | all Booking.com Cruises or visit https://cruises.booking.com, you’re interacting | ||||
| > | directly with WTH. When you book a cruise, you’re entering into a contract with | ||||
| > | WTH and are subject to WTH’s Terms and Conditions. Booking.com is not responsib | ||||
| > | le for your cruise and (to the fullest extent permitted by law) has no liability | ||||
| > | to you in relation to your booking. | ||||
| 1311 | Booking.com dictionary | ||||
| 1312 | “Account” means an account (with Booking.com or a Group Company), through which | ||||
| > | you can book Travel Experiences on our Platform. | ||||
| 1313 | “Accommodation” means the provision of an accommodation service by a Service Pro | ||||
| > | vider (throughout Section B, “Service Provider” means the provider of the accomm | ||||
| > | odation service). | ||||
| 1314 | “Attraction” means the provision of an Attraction service by a Service Provider | ||||
| > | (throughout Section C, “Service Provider” means the provider of the Attraction s | ||||
| > | ervice). | ||||
| 1315 | “Attraction service(s)” includes, but is not limited to, tours, museums, attract | ||||
| > | ions, activities, and experiences. | ||||
| 1316 | “Booking” means the booking of a Travel Experience on our Platform, whether you | ||||
| > | pay for it now or later. | ||||
| 1317 | “Booking.com,” “us,” “we,” or “our” means Booking.com B.V. (for accommodation, f | ||||
| > | lights, or attractions) or Booking.com Transport Limited (for any ground transpo | ||||
| > | rt service). Corporate contact | ||||
| 1318 | “Booking Confirmation” (in the “Car rentals” section) means the confirmation ema | ||||
| > | il and coupon we send you, explaining the details of your Booking. | ||||
| 1319 | “Cash Credits” means a benefit with a monetary value that you can “cash out” to | ||||
| > | the Payment Method that we have on file for you, or put toward the cost of a fut | ||||
| > | ure Travel Experience. | ||||
| 1320 | “Contract of Carriage” means the contract between you and the Service Provider, | ||||
| > | which deals with your Flight. | ||||
| 1321 | “Credits” means a benefit with a monetary value. There are “Cash Credits” and “T | ||||
| > | ravel Credits.” | ||||
| 1322 | “Credit Card Cashback” means a benefit with a monetary value that can be cashed | ||||
| > | out to the credit card that we have on file for you, but can’t be put toward the | ||||
| > | cost of a future Travel Experience. | ||||
| 1323 | “Currency Conversion Rate” means the rate that we use to convert currency; this | ||||
| > | is currently the WM/Refinitiv Closing Spot Rate, but this may change. | ||||
| 1324 | “Eligible Booking” means a Booking that meets the criteria to qualify for a Rewa | ||||
| > | rd. | ||||
| 1325 | “Flight” means the provision of a flight by a Service Provider (throughout Secti | ||||
| > | on E, “Service Provider” means the airline). | ||||
| 1326 | “Group Company” means an affiliate of Booking.com – either a direct shareholding | ||||
| > | of Booking.com or part of the Booking Holdings Inc. group. | ||||
| 1327 | “Individual Reward Criteria” means rules that apply to certain Rewards in additi | ||||
| > | on to the general “Rewards, Credits, & Wallet” terms (A13) above. | ||||
| 1328 | “Intermediation Contract” (in the “Flights” section) means the contract between | ||||
| > | you and the Third-Party Aggregator, which deals with the way they arrange your F | ||||
| > | light ticket (and, in some cases, any extras) with the airline or another compan | ||||
| > | y. | ||||
| 1329 | “Main Driver” means the driver whose details were entered during the booking pro | ||||
| > | cess, the only person who can change or cancel that Booking, or discuss it with | ||||
| > | us (unless they tell us they nominate someone else to do this). | ||||
| 1330 | “On-Demand Private Transportation” means a private vehicle that you request when | ||||
| > | you arrive at the pick-up location (or just before). | ||||
| 1331 | “Our Services” (in the “Car rentals” section) means our online car rental reserv | ||||
| > | ation system, through which Service Providers can offer their products and servi | ||||
| > | ces, and you can book them. | ||||
| 1332 | “Pay In Your Own Currency” means the payment option that we sometimes offer when | ||||
| > | a Service Provider doesn’t use your currency. This option lets you pay in your | ||||
| > | currency instead. | ||||
| 1333 | “Payment Method” means the method (e.g. credit card, debit card, bank account, P | ||||
| > | ayPal, ApplePay, etc.) used to make a payment or transfer money. | ||||
| 1334 | “Pick-up” (in the “Car rentals” section) means the process at the start of your | ||||
| > | Rental, when you provide the required ID and other documentation, pay for any fe | ||||
| > | es and additional extras, enter into the Rental Agreement, and collect your car. | ||||
| 1335 | “Pick-up Time” (in the “Car rentals” section) means the (local) date and time yo | ||||
| > | u’re due to pick up your car, as stated in your Booking Confirmation. | ||||
| 1336 | “Pick-up Time” (in the “Private and Public Transportation” section) means the (l | ||||
| > | ocal) time when a Pre-Booked Private Transportation is due to reach the pick-up | ||||
| > | location, or when an On-Demand Private Transportation actually reaches the pick- | ||||
| > | up location. | ||||
| 1337 | “Platform” means the website/app on which you can book Travel Experiences, wheth | ||||
| > | er owned or managed by Booking.com or by a third-party affiliate. | ||||
| 1338 | “Pre-Booked Private Transportation” means a private vehicle that you request at | ||||
| > | least 2 hours before you arrive at the pick-up location. | ||||
| 1339 | “Private Transportation Journey” means the private transportation journey as set | ||||
| > | out in the Booking (including any changes after the Booking was made). | ||||
| 1340 | “Public Transportation” means trains, buses, trams, and other types of public tr | ||||
| > | ansportation. | ||||
| 1341 | “Public Transportation Journey” means the public transportation journey as set o | ||||
| > | ut in the Booking (including any changes after the Booking was made). | ||||
| 1342 | “Rental” (or “Car Rental”) means the provision of a car by a Service Provider (t | ||||
| > | hroughout Section D, “Service Provider” means the rental company that provides t | ||||
| > | he car). | ||||
| 1343 | “Rental Agreement” means the contract between you and the Service Provider, whic | ||||
| > | h you sign at pick-up. You’ll be provided with a summary of the key terms during | ||||
| > | the booking process. | ||||
| 1344 | “Rewards” means a benefit that you are promised. In most cases, Rewards will be | ||||
| > | Travel Credits, Cash Credits, a Credit Card Cashback, or a coupon for an item of | ||||
| > | some kind. | ||||
| 1345 | “Service Provider” means the provider of a travel-related product or service on | ||||
| > | the Platform, including but not limited to the owner of a hotel or other propert | ||||
| > | y (for an “accommodation” Booking), a museum or park (for an “attraction” Bookin | ||||
| > | g), or a car rental company or airline (for a “transport” Booking). | ||||
| 1346 | “Services” (in the “Private and Public Transportation” section) means the provis | ||||
| > | ion of a Public Transportation Journey or Private Transportation Journey. | ||||
| 1347 | “Terms” means these terms of service. | ||||
| 1348 | “Third-Party Aggregator” means a company that acts as either (a) an intermediary | ||||
| > | between you and the Service Provider or (b) a reseller of the Travel Experience | ||||
| > | . | ||||
| 1349 | “Third-Party Terms” (in the “Flights” section) means both the Intermediation Con | ||||
| > | tract and the Contract of Carriage. | ||||
| 1350 | “Travel Credits” means a benefit with a monetary value that you can put toward t | ||||
| > | he cost of a future Travel Experience, but can’t “cash out.” | ||||
| 1351 | “Travel Experience” means one of the travel-related products or services on the | ||||
| > | Platform. | ||||
| 1352 | “Upfront Payment” means a payment that you make when you book a product or servi | ||||
| > | ce, rather than when you actually use it. | ||||
| 1353 | “Wallet” means a dashboard in your Account that shows your Rewards, Credits, and | ||||
| > | other incentives. | ||||
| 1354 | DATE: November 17, 2023 | ||||
| 1355 | List your property | ||||
| 1356 | Mobile version | ||||
| 1357 | Your account | ||||
| 1358 | Make changes online to your booking | ||||
| 1359 | Customer Service Help | ||||
| 1360 | Become an affiliate | ||||
| 1361 | Booking.com for Business | ||||
| 1362 | Countries | ||||
| 1363 | Regions | ||||
| 1364 | Cities | ||||
| 1365 | Districts | ||||
| 1366 | Airports | ||||
| 1367 | Hotels | ||||
| 1368 | Places of interest | ||||
| 1369 | Homes | ||||
| 1370 | Apartments | ||||
| 1371 | Resorts | ||||
| 1372 | Villas | ||||
| 1373 | Hostels | ||||
| 1374 | B&Bs | ||||
| 1375 | Guest Houses | ||||
| 1376 | Unique places to stay | ||||
| 1377 | Reviews | ||||
| 1378 | Discover monthly stays | ||||
| 1379 | Travel articles | ||||
| 1380 | Seasonal and holiday deals | ||||
| 1381 | Traveller Review Awards | ||||
| 1382 | Car rental | ||||
| 1383 | Flight finder | ||||
| 1384 | Restaurant reservations | ||||
| 1385 | Booking.com for Travel Agents | ||||
| 1386 | About Booking.com | ||||
| 1387 | Customer Service Help | ||||
| 1388 | Partner help | ||||
| 1389 | Careers | ||||
| 1390 | Sustainability | ||||
| 1391 | Press Center | ||||
| 1392 | Safety Resource Center | ||||
| 1393 | Investor relations | ||||
| 1394 | Terms of Service | ||||
| 1395 | Partner dispute | ||||
| 1396 | How We Work | ||||
| 1397 | Privacy Notice | ||||
| 1398 | Modern Slavery Statement | ||||
| 1399 | Human Rights Statement | ||||
| 1400 | Corporate contact | ||||
| 1401 | Content guidelines and reporting | ||||
| 1402 | Extranet Log-in | ||||
| 1403 | Copyright © 1996–2026 | ||||
| 1404 | Booking.com™. All rights reserved. | ||||
| 1405 | Booking.com is part of Booking Holdings Inc., the world leader in online travel | ||||
| > | and related services. | ||||
| 1406 | Start of dialog content | ||||
| 1407 | Verified reviews from real guests. | ||||
| 1408 | We have more than 70 million property reviews, all from real, verified guests. | ||||
| 1409 | How does it work? | ||||
| 1410 | 1 | ||||
| 1411 | It starts with a booking | ||||
| 1412 | It starts with a booking | ||||
| 1413 | The only way to leave a review is to first make a booking. That's how we know ou | ||||
| > | r reviews come from real guests who have stayed at the property. | ||||
| 1414 | 2 | ||||
| 1415 | Followed by a trip | ||||
| 1416 | Followed by a trip | ||||
| 1417 | When guests stay at the property, they check out how quiet the room is, how frie | ||||
| > | ndly the staff is, and more. | ||||
| 1418 | 3 | ||||
| 1419 | And finally, a review | ||||
| 1420 | And finally, a review | ||||
| 1421 | After their trip, guests tell us about their stay. We check for naughty words an | ||||
| > | d verify the authenticity of all guest reviews before adding them to our site. | ||||
| 1422 | If you booked through us and want to leave a review, please sign in first. | ||||
| 1423 | Sign in and leave a review | ||||
| 1424 | End of dialog content | ||||
| 1425 | « | ||||
| 1426 | » | ||||
| 1427 | Su | ||||
| 1428 | Mo | ||||
| 1429 | Tu | ||||
| 1430 | We | ||||
| 1431 | Th | ||||
| 1432 | Fr | ||||
| 1433 | Sa | ||||
| 1434 | Close calendar | ||||
| 1435 | Sign in to continue | ||||
| 1436 | Sign in to your account | ||||
| 1437 | or use one of these options | ||||
| 1438 | Don't have an account yet? Create your account | ||||
| 1439 | 2595230|1 | ||||
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