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| 7 | Get help with your reservation | ||||
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| 12 | Flights | ||||
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| 16 | Print/Save | ||||
| 17 | Privacy Notice for Travelers | ||||
| 18 | Updated May 2026 | ||||
| 19 | About this privacy notice | ||||
| 20 | Terms we may use in our privacy notices | ||||
| 21 | Personal data we collect and process | ||||
| 22 | Personal data you give to us | ||||
| 23 | Personal data you give us about others | ||||
| 24 | Personal data we collect automatically | ||||
| 25 | Personal data and information about you we receive from other sources | ||||
| 26 | Purposes of collecting and processing your personal data | ||||
| 27 | Legal bases for personal data processing | ||||
| 28 | How we share personal data within Booking.com | ||||
| 29 | Why we share personal data within the Booking Holdings Inc. group (BHI) | ||||
| 30 | How we share personal data with third parties | ||||
| 31 | Information regarding specific markets and products & services | ||||
| 32 | Ground transportation | ||||
| 33 | Insurance | ||||
| 34 | US Insurance | ||||
| 35 | US (other than California) | ||||
| 36 | How we protect personal data | ||||
| 37 | How we use cookies & other tracking technologies | ||||
| 38 | How we use artificial intelligence and make automated decisions | ||||
| 39 | How we treat personal data belonging to minors | ||||
| 40 | Your rights | ||||
| 41 | Our company and how we further comply with privacy laws | ||||
| 42 | About this privacy notice | ||||
| 43 | We are Booking.com and this privacy notice is intended for travelers using or co | ||||
| > | nsidering using our products and services. | ||||
| 44 | You place your trust in us by using Booking.com services, and we value that trus | ||||
| > | t. | ||||
| 45 | This privacy notice describes how we collect and otherwise process your personal | ||||
| > | data when you visit our websites, use our mobile apps, or buy a travel-related | ||||
| > | product or service through us. It details your rights related to your personal d | ||||
| > | ata and how you can contact us. | ||||
| 46 | Booking.com offers online travel-related services through its own websites and m | ||||
| > | obile apps, as well as through third-party channels, for example, partners’ webs | ||||
| > | ites. | ||||
| 47 | This privacy notice applies to any kind of traveler information Booking.com proc | ||||
| > | esses through all of our services. It isn't the only privacy notice Booking.com | ||||
| > | maintains to inform you about our processing of personal data. A similar privacy | ||||
| > | notice is available for Booking.com business partners. | ||||
| 48 | Booking.com amends its privacy notices from time to time and recommends that you | ||||
| > | visit this privacy notice occasionally to stay informed. If Booking.com makes u | ||||
| > | pdates to a privacy notice that could significantly impact persons, it will take | ||||
| > | steps to inform these persons about such changes before they go into effect. | ||||
| 49 | Back to top | ||||
| 50 | Terms we may use in our privacy notices | ||||
| 51 | Throughout our privacy notices, Booking.com uses particular terms that have a sp | ||||
| > | ecific meaning in the context of these notices and the services Booking.com offe | ||||
| > | rs. These specific terms are described here. | ||||
| 52 | Term | ||||
| 53 | Meaning | ||||
| 54 | Booking.com:When we refer to “we,” “us,” or “our,” we mean Booking.com group ent | ||||
| > | ities and other Booking Holdings Inc. companies as described in the section on O | ||||
| > | ur Company. | ||||
| 55 | Booking Holdings Inc. (BHI)This is the parent company of Booking.com. It is also | ||||
| > | the parent company of other BHI brands such as Agoda and Priceline. Visit https | ||||
| > | ://www.bookingholdings.com/ for more information. | ||||
| 56 | PlatformAny websites, mobile apps, or other technologies that we provide in orde | ||||
| > | r to interact with travelers and other parties for travel-related services. | ||||
| 57 | Strategic partnerA company (such as an airline, a bank, another BHI brand, or a | ||||
| > | phone manufacturer) with whom we contract and collaborate to expand reservation | ||||
| > | opportunities. Through these partnerships, travelers can conveniently book their | ||||
| > | trip at various touchpoints beyond our direct channels of Booking.com websites | ||||
| > | and mobile apps. | ||||
| 58 | TravelerAnyone who uses or is considering using any of our travel products and s | ||||
| > | ervices, whether for themselves or for others, through our platform. | ||||
| 59 | TripOne or more travel products and services a traveler can select to obtain fro | ||||
| > | m one or more trip providers via our platform. | ||||
| 60 | Trip providerThe third-party provider of an accommodation (e.g. hotel, motel, ap | ||||
| > | artment, bed & breakfast, etc.), an attraction (e.g. amusement park, museum, sig | ||||
| > | htseeing tour, etc.), transportation (e.g. plane, ground transportation includin | ||||
| > | g private cars, public transit, car rental, train, coach tour and related transf | ||||
| > | ers) and any other travel or related product (e.g. insurance) or service as from | ||||
| > | time to time available on the platform for a trip reservation. | ||||
| 61 | Trip serviceThe online reservation, order, purchase, and payment services as off | ||||
| > | ered, enabled, and supported by Booking.com for trip providers on the platform. | ||||
| 62 | Trip reservationThe online reservation, order, purchase, or payment in connectio | ||||
| > | n with a trip. | ||||
| 63 | Back to top | ||||
| 64 | Personal data we collect and process | ||||
| 65 | Personal data you give to us | ||||
| 66 | When you make a trip reservation, we ask for your name and email address. Depend | ||||
| > | ing on the nature of the trip reservation, we may also ask for your home address | ||||
| > | , telephone number, payment information, date of birth, current location, whethe | ||||
| > | r you’re traveling for work purposes, the names and dates of birth of the people | ||||
| > | traveling with you, and any preferences you may indicate (such as dietary or ac | ||||
| > | cessibility requirements). For reservations for flights and certain attractions, | ||||
| > | we may be required to collect additional information from you and your co-trave | ||||
| > | lers, such as passport or national ID information. This may also be necessary fo | ||||
| > | r online check-in. | ||||
| 67 | When you contact us, we collect information from those interactions. This includ | ||||
| > | es when you communicate with our customer service team or your trip provider via | ||||
| > | our platform, or when you reach out to us by phone or social media. The data co | ||||
| > | llected through these channels includes your name and metadata. For telephone ca | ||||
| > | lls, this metadata includes details such as your location when calling, the date | ||||
| > | of the call, and its duration. | ||||
| 68 | Trip items you select to save and reviews. When you search our platform for poss | ||||
| > | ible trip reservations, you can select to save specific trip items in a list whi | ||||
| > | ch we store for you. During or after your trip, we may also invite you to submit | ||||
| > | reviews that can inform others about your experiences on the trip. When you sub | ||||
| > | mit reviews on our platform, we collect the information you’ve included along wi | ||||
| > | th your first name or display name and avatar (if you choose one). | ||||
| 69 | Account Information. If you create an account on our platform, we also store inf | ||||
| > | ormation you include and manage in your account. This can include personal setti | ||||
| > | ngs, travel preferences, credit card information, uploaded photos, and your revi | ||||
| > | ews. You can also choose to add details from one or more of your identification | ||||
| > | documents to your account so that you don’t have to re-enter this information fo | ||||
| > | r future trip reservations. | ||||
| 70 | Identification Information. If you want a verified account badge in those jurisd | ||||
| > | ictions where it is available, we may ask for a copy of your identification (a p | ||||
| > | assport or ID card) and a “selfie” to help us confirm it is you. | ||||
| 71 | Current location and mobile device details. There are other circumstances where | ||||
| > | you may provide us with personal data. For example, when you use our platform fr | ||||
| > | om your mobile device, you can decide to allow Booking.com to use your current l | ||||
| > | ocation or grant us access to other details. This helps us to give you relevant | ||||
| > | suggestions, for example the nearest restaurants or attractions to your location | ||||
| > | , or make other recommendations. | ||||
| 72 | Personal data you give us about others | ||||
| 73 | You may be required to provide information about other travelers when you use ou | ||||
| > | r platform to make a trip reservation that involves travelers other than you. If | ||||
| > | you have a Booking.com for Business account, you can keep an address book in th | ||||
| > | at account to make it easier to plan and manage business travel arrangements for | ||||
| > | others. | ||||
| 74 | You're responsible for notifying others when you provide their information throu | ||||
| > | gh our platform. Ensure they understand how Booking.com uses their personal data | ||||
| > | , as detailed in this privacy notice. | ||||
| 75 | Personal data we collect automatically | ||||
| 76 | We automatically collect certain information when you use our platform, whether | ||||
| > | or not you make a reservation. This includes: | ||||
| 77 | IP address | ||||
| 78 | Usage dates and times | ||||
| 79 | Clicks and page views on our platform | ||||
| 80 | Referral information when you are redirected to our platform by a third party | ||||
| 81 | Device details (OS, browser/app version, language settings) | ||||
| 82 | Mobile device identifier (when using our mobile apps) | ||||
| 83 | Mobile app operation (and performance), including crashes | ||||
| 84 | Personal data and information about you we receive from other sources | ||||
| 85 | We may also receive information about you from other sources. This may include o | ||||
| > | ne or more of the following: | ||||
| 86 | Other BHI companies | ||||
| 87 | Trip providers | ||||
| 88 | Strategic partners | ||||
| 89 | Other third-party companies such as marketing partners | ||||
| 90 | Information we receive from these parties may be used together with information | ||||
| > | you provide to us directly via our platform in order to provide you with service | ||||
| > | s. | ||||
| 91 | We receive personal data about you from these parties in situations such as thes | ||||
| > | e: | ||||
| 92 | Our Strategic Partners. We offer our trip reservation services not only on our p | ||||
| > | latform, but also through strategic partners. If you make a reservation using a | ||||
| > | partner's service that relies on Booking.com, the partner sends us your reservat | ||||
| > | ion details so that we can process and support your booking. | ||||
| 93 | Trip providers may share additional information with Booking.com. This includes | ||||
| > | details relating to support inquiries for pending reservations, disputes, signif | ||||
| > | icant complaints (including those concerning you), or other issues related to a | ||||
| > | trip reservation. In addition, we may gather information about you from public s | ||||
| > | ources (such as media or social media). We may combine this with the information | ||||
| > | we already have if we deem it necessary to verify a complaint or investigate su | ||||
| > | spected misconduct involving you. | ||||
| 94 | We integrate with third-party payment service providers such as Adyen and Stripe | ||||
| > | to facilitate electronic payments between you, Booking.com, and trip providers. | ||||
| > | These service providers share payment information so we can administer and hand | ||||
| > | le your trip reservation. | ||||
| 95 | In some cases, we link to other business partners who provide trip reservations | ||||
| > | that may not be available on our platform. If you select these, you are redirect | ||||
| > | ed to other business partners’ websites where you can make a reservation. These | ||||
| > | partners may share certain personal data related to your specific reservation an | ||||
| > | d your interactions on their websites or mobile apps with us in accordance with | ||||
| > | their privacy policies. | ||||
| 96 | Our platform includes communication services such as email and chat, allowing yo | ||||
| > | u to easily contact the booked trip provider. You may use these services to disc | ||||
| > | uss specifics of your reservation such as available parking at the accommodation | ||||
| > | . We collect and process data from these communications. Note that we reserve th | ||||
| > | e right, at our sole discretion, to block the delivery of communications that we | ||||
| > | believe might contain malicious content or spam, or pose a risk to you, trip pr | ||||
| > | oviders, Booking.com, or others. | ||||
| 97 | We may also receive information on an aggregated basis from our social media and | ||||
| > | marketing partners. This helps us measure the effectiveness of advertising and | ||||
| > | marketing campaigns. | ||||
| 98 | When you link your Booking.com account to a social media account you control, yo | ||||
| > | u may trigger data exchanges between Booking.com and that social media provider. | ||||
| > | You can always unlink them in your Booking.com account settings. | ||||
| 99 | We may receive information about you from third parties to confirm or verify you | ||||
| > | r identity or other information. For example, in order to give you a verificatio | ||||
| > | n badge, we may use a third-party service to verify the accuracy of the informat | ||||
| > | ion you provide and to confirm it belongs to you. | ||||
| 100 | Back to top | ||||
| 101 | Purposes of collecting and processing your personal data | ||||
| 102 | We use your personal data for a number of purposes as outlined here: | ||||
| 103 | Trip reservations | ||||
| 104 | First and foremost, we process your personal data to complete and administer you | ||||
| > | r trip reservation, which is essential to provide this service. This includes se | ||||
| > | nding you communications that relate to your trip reservation, such as confirmat | ||||
| > | ions (including, where applicable, providing you with a proof of purchase and/or | ||||
| > | payment), modifications, and reminders. In some cases, this may also include pr | ||||
| > | ocessing your personal data to enable online check-in with the trip provider or | ||||
| > | processing personal data in relation to possible damage deposits. | ||||
| 105 | In addition to your contact details (e.g. email address, phone number), in order | ||||
| > | to provide you with services, we may also need reservation identifiers and date | ||||
| > | s to determine the duration of the reservation. | ||||
| 106 | Customer service | ||||
| 107 | We provide our travelers with customer service in more than 40 languages, and we | ||||
| > | ’re here to help 24 hours a day, seven days a week. Sharing reservation informat | ||||
| > | ion with our global customer service staff is essential to help you when you nee | ||||
| > | d us. This includes, for example, helping you to contact the right trip provider | ||||
| > | and responding to any questions you might have about your trip reservation. | ||||
| 108 | To do this, we use personal data such as your reservation details, including, fo | ||||
| > | r example, the price of your reservation as well as how and when you made the re | ||||
| > | servation. | ||||
| 109 | User accounts | ||||
| 110 | As a user of our services, you can create an account for your use across our pla | ||||
| > | tform. With an account, you can manage your trip reservations, take advantage of | ||||
| > | special offers, make future trip reservations more easily, and manage your pers | ||||
| > | onal settings. | ||||
| 111 | If you have an account, you may also qualify for certain Genius benefits, which | ||||
| > | will be calculated using personal data such as your account information, your co | ||||
| > | untry, and your past bookings. | ||||
| 112 | Managing personal settings gives you the ability to keep and share lists, share | ||||
| > | photos, easily see trip services you’ve searched for, and check travel-related i | ||||
| > | nformation you’ve provided. You can also see any reviews you’ve written in conne | ||||
| > | ction with your trips. | ||||
| 113 | With your account, you can also create a public profile under your own first nam | ||||
| > | e or with another name you choose. In some jurisdictions, we offer an account/gu | ||||
| > | est verification program. It helps to create trust and assurance between partner | ||||
| > | s and guests. In order to receive a verification badge on your account, we cross | ||||
| > | -check the data you give us with any historical data we may have about you as we | ||||
| > | ll as other publicly available data. If you log in to your Booking.com account a | ||||
| > | nd you want to create a Booking.com for Business account, we may use your name a | ||||
| > | nd email address to pre-fill the sign-up form. | ||||
| 114 | If you’re a Booking.com for Business account holder, you can also save contact d | ||||
| > | etails in that account, manage business reservations, and link other account hol | ||||
| > | ders to the same Booking.com for Business account. | ||||
| 115 | To provide accounts, we use personal data such as login credentials for accessin | ||||
| > | g your account and information about when the account is used; for example in co | ||||
| > | nnection with reservations and payments. | ||||
| 116 | Marketing activities | ||||
| 117 | We use your information for marketing activities, including: | ||||
| 118 | To send you personalized marketing messages, including promotions, Genius-relate | ||||
| > | d benefits and other rewards, travel experiences, surveys, and other updates abo | ||||
| > | ut Booking.com-related products and services. These can be via push notification | ||||
| > | s, SMS and other messaging applications, notifications in our app, or emails. Yo | ||||
| > | u always have the option to unsubscribe from marketing messages. For example, yo | ||||
| > | u can unsubscribe from receiving email marketing communications at any time by s | ||||
| > | electing the “Unsubscribe” link included in each communication, or you can manag | ||||
| > | e your preferences via your account settings. | ||||
| 119 | For personalized marketing messages, we may also use your interactions with our | ||||
| > | platform, such as previous reservations and behavioral data, including data coll | ||||
| > | ected via cookies and similar tracking technologies. | ||||
| 120 | To show you personalized marketing, including promotions, Genius-related benefit | ||||
| > | s and other rewards, travel experiences, surveys, and other updates about Bookin | ||||
| > | g.com products and services on the Booking.com website, mobile apps, or third-pa | ||||
| > | rty websites and apps. For more information on personalized marketing, see the s | ||||
| > | ection How we use artificial intelligence and make automated decisions. These ma | ||||
| > | y be offers and recommendations we think you may find interesting that you can b | ||||
| > | ook directly on our platform, on sites operated with a strategic partner or on o | ||||
| > | ther third-party sites. | ||||
| 121 | For personalized marketing displays, we may also use your interaction with our p | ||||
| > | latform, such as previous reservations and behavioral data, including data colle | ||||
| > | cted via cookies and similar tracking technologies. | ||||
| 122 | To contact you with information about insurance products that you didn’t include | ||||
| > | in your reservation. | ||||
| 123 | To organize other promotional activities and, based on information already colle | ||||
| > | cted, we may invite you and other travelers to participate in such activities. | ||||
| 124 | To do this, we use personal data such as your contact and account information, b | ||||
| > | rowsing data, location data and preferences, searches, and reservations you make | ||||
| > | from different devices. | ||||
| 125 | Communicating with you | ||||
| 126 | There may be times when we get in touch with you, including via email, chatbot, | ||||
| > | mail, phone call, push notification, platform notification, or text message. Whi | ||||
| > | ch method we choose depends on the contact information you’ve previously shared. | ||||
| 127 | We process personal data in communications you and other parties send to us. The | ||||
| > | re may be a number of reasons for this, including: | ||||
| 128 | Responding to and handling any support requests made by you or the trip provider | ||||
| > | you booked with. We offer travelers and trip providers various ways to exchange | ||||
| > | information via our platform, such as requests and comments about trip reservat | ||||
| > | ions made via Booking.com. | ||||
| 129 | If you have started but not finished a trip reservation, we might contact you to | ||||
| > | invite you to continue with your reservation. This convenience allows you to pi | ||||
| > | ck up the process where you left off without having to search for a trip provide | ||||
| > | r or fill out your reservation details again. | ||||
| 130 | When you use our trip services, we might send you a survey or otherwise invite y | ||||
| > | ou to provide a review about your experience with us or the trip provider. | ||||
| 131 | We send you other material related to your trip reservations, such as how to con | ||||
| > | tact us if you need assistance while you’re away and information that we feel mi | ||||
| > | ght be useful to you to prepare for your trip and get the best experience. | ||||
| 132 | Even if you don’t have an upcoming trip, we may still need to send you other adm | ||||
| > | inistrative messages, which could include security alerts. | ||||
| 133 | We may send you a warning or other notice if a trip provider reports misconduct | ||||
| > | by you. | ||||
| 134 | To do this, we use personal data such as your first and last name, email address | ||||
| > | , and reservation details, including reservation IDs and chosen locations. | ||||
| 135 | Market research | ||||
| 136 | We sometimes invite our customers to participate in market research. Review the | ||||
| > | information that accompanies this kind of invitation to understand what personal | ||||
| > | data will be collected and how it’s used. | ||||
| 137 | Improving our services | ||||
| 138 | We use personal data about travelers using our platform for analytical purposes, | ||||
| > | including for analyzing how you or travelers like you with similar interests us | ||||
| > | e our platform, understanding customer sentiment and satisfaction, measuring our | ||||
| > | operating performance and improving trip services. We may process your user ID | ||||
| > | for the purpose of measuring the audience visiting our websites. We may use your | ||||
| > | personal data to develop and enhance our machine learning models and artificial | ||||
| > | intelligence systems. This is a necessary part of our ongoing commitment to mak | ||||
| > | e our services better and enhance our travelers’ experience. For further details | ||||
| > | , see the section How we use artificial intelligence and make automated decision | ||||
| > | s. | ||||
| 139 | In addition to the statistics we generate regularly about our business, we use d | ||||
| > | ata to perform experiments (such as A/B tests) to try out and troubleshoot platf | ||||
| > | orm features. The main goal here is to get insights into how our services perfor | ||||
| > | m, how they are used, and ultimately how to optimize and customize our website a | ||||
| > | nd mobile apps, in an effort to make them easier and more meaningful to use. In | ||||
| > | order to achieve this purpose, we may combine personal data we collect from you | ||||
| > | during different visits to our platform or visits on different devices or differ | ||||
| > | ent websites of ours, even when you are not logged in. | ||||
| 140 | To do this, we use personal data such as: | ||||
| 141 | Reservations made by travelers over specific periods of time or for specific pro | ||||
| > | ducts | ||||
| 142 | Communications between you and our trip providers, or between you and us (for ex | ||||
| > | ample, for customer service purposes) | ||||
| 143 | The searches travelers made on our websites and apps | ||||
| 144 | The reviews travelers shared with us about their trip experience | ||||
| 145 | Our recurring work for analytical purposes includes the use of solutions that ps | ||||
| > | eudonymize personal data or process personal data in encrypted formats. As much | ||||
| > | as possible, we strive to use anonymized and de-identified personal data for thi | ||||
| > | s analytical work. | ||||
| 146 | Showing the pricing applicable to you | ||||
| 147 | When you search our websites or mobile apps, for example to find an accommodatio | ||||
| > | n, a rental car, or a flight, the pricing you see may depend on a number of fact | ||||
| > | ors, such as whether you are in the European Economic Area (EEA) or in another r | ||||
| > | egion or country outside of the EEA. | ||||
| 148 | To display the pricing applicable to you, we use personal data such as your IP a | ||||
| > | ddress, the type of device you’re using, and which site you came from. | ||||
| 149 | Customer reviews and other destination-related information | ||||
| 150 | During and after your trip, we might invite you or your traveling companion to s | ||||
| > | ubmit a review. This invitation asks for information about the trip provider or | ||||
| > | the destination. | ||||
| 151 | The reviews help to inform other travelers about the quality of the trip service | ||||
| > | you used, the destination you chose, the ground transportation, or any other ex | ||||
| > | periences you choose to share without disclosing your identity. Reviews submitte | ||||
| > | d by travelers are subject to our Terms of Service and to automated and other co | ||||
| > | ntent moderation to verify that reviews conform with our Content standards and g | ||||
| > | uidelines. If a review you submit is not accepted in line with our content moder | ||||
| > | ation standards, we may still process the rejected review, for example, for impr | ||||
| > | oving our services. | ||||
| 152 | If you have a Booking.com account, you can choose to display a screen name next | ||||
| > | to your review, instead of your first name. | ||||
| 153 | Call monitoring | ||||
| 154 | When you make calls to our customer service team, we use an automated telephone | ||||
| > | number detection system to match the number you call from to the reservation you | ||||
| > | made. This saves time for you and our customer service staff. However, our cust | ||||
| > | omer service staff may still ask for additional identification to ensure it is y | ||||
| > | ou calling about the reservation. | ||||
| 155 | When you call our customer service team, we may have one or more authorized pers | ||||
| > | ons listen to the call or record the call for training and quality control purpo | ||||
| > | ses. This quality control includes the usage of the recordings to handle possibl | ||||
| > | e complaints, legal claims, and indications of possible fraud attempts. | ||||
| 156 | We do not record every call made to our customer service team. If a call is reco | ||||
| > | rded, it is kept for a limited amount of time (30 days by default). We then auto | ||||
| > | matically delete the call recording unless we determine before then that it will | ||||
| > | be necessary to retain it for fraud investigation or legal purposes. | ||||
| 157 | Promotion of a safe and trustworthy service and the prevention of fraud | ||||
| 158 | We continuously analyze and use certain personal data to prevent and detect onli | ||||
| > | ne fraud attempts and other illegal or unwanted activities. This is necessary to | ||||
| > | maintain our platform as a trustworthy environment as well as for the safety of | ||||
| > | all travelers. | ||||
| 159 | We use personal data for safety and security purposes, including when you report | ||||
| > | a safety concern, when others do so about you, or when we need to identify pers | ||||
| > | ons in connection with a user account or reservation. When we do this, we may ha | ||||
| > | ve to stop or put certain reservations on hold until we finish our assessment. I | ||||
| > | f we have concerns about serious misconduct, we may cancel your upcoming reserva | ||||
| > | tions or decline your future reservations via our platform. | ||||
| 160 | In case of safety or security concerns, we may collect, analyze, and combine wit | ||||
| > | h other information we hold, and/or information from publicly available sources | ||||
| > | (such as media reports or social media platforms), to prevent or detect harm (in | ||||
| > | cluding toward our staff or premises). We cannot prevent that some of that infor | ||||
| > | mation may contain special categories of personal data. | ||||
| 161 | In order to detect and prevent fraud and limit other abuse of our platform, we m | ||||
| > | ay use your personal data and analyze your behavior on our platform to assess th | ||||
| > | e risk of a certain action or transaction you are attempting to make. For exampl | ||||
| > | e, this may help us determine whether a bot is using our platform rather than a | ||||
| > | legitimate user, or to determine whether a user is making a fraudulent payment u | ||||
| > | sing a stolen credit card. | ||||
| 162 | For these purposes, we use your contact information, other identifiers (such as | ||||
| > | IP addresses), reservation details including canceled reservations, reviews, acc | ||||
| > | ount information, browsing data, location data, communications data, or other in | ||||
| > | formation that you or another person has provided to us, including images, video | ||||
| > | , or other media submitted on our platform. | ||||
| 163 | We use artificial intelligence to review activity on our platform for fraud and | ||||
| > | to detect any other forms of misconduct as described in the section How we use a | ||||
| > | rtificial intelligence and make automated decisions. | ||||
| 164 | Legal purposes | ||||
| 165 | In certain cases, we may need to reuse your information to: | ||||
| 166 | Handle and resolve legal claims and disputes | ||||
| 167 | Address possible regulatory investigations | ||||
| 168 | Enforce our reservation Terms of Service | ||||
| 169 | Comply with lawful requests from law enforcement | ||||
| 170 | Comply with laws and regulations that apply to Booking.com | ||||
| 171 | For example, we may be required to process your reservation history, the details | ||||
| > | of one or more of these reservations and associated payment information. | ||||
| 172 | Legal bases for personal data processing | ||||
| 173 | To process your personal data as previously described, Booking.com relies on sev | ||||
| > | eral legal bases in applicable privacy regulations. This is summarized as follow | ||||
| > | s: | ||||
| 174 | Purpose of personal data processing | ||||
| 175 | Legal basis and comments | ||||
| 176 | A. Trip reservations | ||||
| 177 | B. Customer serviceHere Booking.com relies on the legal basis that the processin | ||||
| > | g of personal data is necessary for the performance of a contract involving you, | ||||
| > | specifically to finalize and administer your trip reservation. | ||||
| 178 | If the required personal data isn’t provided, Booking.com can’t finalize the tri | ||||
| > | p reservation with the trip provider, nor can we provide customer service to you | ||||
| > | about it. | ||||
| 179 | C. User accounts | ||||
| 180 | D. Marketing activities | ||||
| 181 | E. Communicating with you | ||||
| 182 | F. Market research | ||||
| 183 | G. Improving our services | ||||
| 184 | H. Showing the pricing applicable to you | ||||
| 185 | I. Customer reviews and other destination-related information | ||||
| 186 | J. Call monitoring | ||||
| 187 | K. Promotion of safe and trustworthy service and prevention of fraudUnless provi | ||||
| > | ded otherwise in this overview, collecting and processing of your personal data | ||||
| > | for these purposes is based on the legitimate interests of Booking.com or a thir | ||||
| > | d party. Before we process personal data to serve the legitimate interests of Bo | ||||
| > | oking.com or a third party, Booking.com balances your rights and interests in th | ||||
| > | e protection of personal data with the rights and interests of Booking.com or th | ||||
| > | ose of the third party. | ||||
| 188 | The legitimate interests include, for example, under certain circumstances using | ||||
| > | AI systems to avoid financial harm from online fraud, maintain the safety of ou | ||||
| > | r platform, customers, and trip providers and staff, share people’s experiences | ||||
| > | with prospective travelers and keep people informed about offers we think might | ||||
| > | be of interest, reduce our operating costs, improve the efficiency and quality o | ||||
| > | f our data processing models and privacy-enhancing technologies, and provide bet | ||||
| > | ter products to our customers. | ||||
| 189 | In the unlikely event Booking.com would process special categories of personal d | ||||
| > | ata in the context of purpose K, we rely, where applicable, on the fact that pro | ||||
| > | cessing relates to personal data which are manifestly made public by the individ | ||||
| > | ual or other legal bases as may be assessed at the time. | ||||
| 190 | L. Legal purposesBooking.com also relies, where applicable, on compliance with l | ||||
| > | egal obligations (e.g. lawful law enforcement requests). | ||||
| 191 | All purpose categoriesFinally, where needed under applicable law, Booking.com wi | ||||
| > | ll obtain your consent prior to processing your personal data, including for dir | ||||
| > | ect marketing purposes, for use of AI Systems or technology or where otherwise r | ||||
| > | equired by law. | ||||
| 192 | Our use of AI systems is aligned with data protection laws. The specific legal b | ||||
| > | asis for using AI generally aligns with the overall purpose of data processing o | ||||
| > | utlined in this section. | ||||
| 193 | If you wish to object to the processing set out under C to K and the use of AI s | ||||
| > | ystems, and no opt-out mechanism is available to you directly (for example, in y | ||||
| > | our account settings), contact us as described in the section Your rights. | ||||
| 194 | Back to top | ||||
| 195 | How we share personal data within Booking.com | ||||
| 196 | To support the use of Booking.com services, your details may be shared within Bo | ||||
| > | oking.com group entities and the other Booking Holdings Inc. companies described | ||||
| > | in the section on Our company. | ||||
| 197 | Why we share personal data within the Booking Holdings Inc. group (BHI) | ||||
| 198 | We may receive personal data about you from other companies in the BHI group (e. | ||||
| > | g. Agoda or OpenTable), or share your personal data with them, for the following | ||||
| > | purposes: | ||||
| 199 | To provide services (including making, administering, and managing reservations | ||||
| > | or handling payments) | ||||
| 200 | To provide customer service | ||||
| 201 | To detect, prevent, and investigate fraudulent or other illegal activities and d | ||||
| > | ata breaches, companies within BHI may need to exchange personal data about cert | ||||
| > | ain persons to ensure all platforms’ users are protected, for example, from onli | ||||
| > | ne fraud attempts | ||||
| 202 | For analytical and product improvement purposes where permitted by applicable la | ||||
| > | w | ||||
| 203 | To provide personalized offers or send you marketing communications where permit | ||||
| > | ted | ||||
| 204 | For hosting, technical support, overall maintenance, and maintaining security of | ||||
| > | such shared data | ||||
| 205 | To ensure compliance with applicable laws | ||||
| 206 | As applicable and unless indicated otherwise, for purposes A to F, we rely on ou | ||||
| > | r legitimate interests to share and receive personal data. For purpose G, we rel | ||||
| > | y, where applicable, on compliance with legal obligations (e.g. lawful law enfor | ||||
| > | cement requests). We also ensure that data flows between companies in the BHI gr | ||||
| > | oup comply with applicable law, including obtaining your consent where needed pr | ||||
| > | ior to sharing your personal data with other BHI companies. | ||||
| 207 | How we share personal data with third parties | ||||
| 208 | In certain circumstances, we’ll share your personal data with third parties. The | ||||
| > | se third parties include: | ||||
| 209 | The trip provider you booked with | ||||
| 210 | In order to complete your trip reservation, we need to transfer relevant reserva | ||||
| > | tion details to the trip provider you have chosen. | ||||
| 211 | Depending on the trip reservation and the trip provider, the details we share ca | ||||
| > | n include your name, contact and payment details, the names of the people accomp | ||||
| > | anying you, and any other relevant information (e.g. check-in/check-out dates), | ||||
| > | including preferences you specified when you made your trip reservation. | ||||
| 212 | In certain cases, we also provide some summary information about you to the trip | ||||
| > | provider. This can include: | ||||
| 213 | Whether your account is verified | ||||
| 214 | Whether you’ve booked with the trip provider in the past | ||||
| 215 | The number of completed reservations you’ve made with us | ||||
| 216 | The absence of reports to Booking.com regarding misconduct involving you | ||||
| 217 | The percentage of reservations you may have canceled in the past on our platform | ||||
| 218 | Whether you’ve given reviews about past reservations | ||||
| 219 | If you have a query about your trip, we may contact the trip provider to handle | ||||
| > | your request. Unless payment is made to Booking.com itself during the reservatio | ||||
| > | n process, we need to forward your credit card details to the trip provider you | ||||
| > | chose for payment processing. | ||||
| 220 | To resolve possible trip-related claims or disputes or any other kind of custome | ||||
| > | r service issue, we may provide the trip provider on an as-needed basis with you | ||||
| > | r contact details and other information about the reservation, claim, or dispute | ||||
| > | . This can include, for example, your email address and a copy of your reservati | ||||
| > | on confirmation to confirm that the trip reservation was made or the reasons for | ||||
| > | its cancellation. | ||||
| 221 | Trip providers will further process your personal data outside of the control of | ||||
| > | Booking.com to prepare for arriving and departing guests, for example. Trip pro | ||||
| > | viders may also ask for additional personal data, for instance to provide additi | ||||
| > | onal services and to comply with local requirements and restrictions. If availab | ||||
| > | le, read the privacy notice of the trip provider to understand how they process | ||||
| > | your personal data. | ||||
| 222 | Strategic partners | ||||
| 223 | We work with many strategic partners around the world. These strategic partners | ||||
| > | distribute and advertise Booking.com services, including the services and produc | ||||
| > | ts of our trip providers. Depending on the strategic partner, you may make your | ||||
| > | trip reservation through: | ||||
| 224 | Our website that is operated in partnership with a strategic partner; or | ||||
| 225 | Strategic partners’ websites or mobile apps. | ||||
| 226 | For the former, the strategic partners will receive certain personal data relate | ||||
| > | d to your specific reservation and your interactions on these websites. This is | ||||
| > | for the legitimate interest of Booking.com or our strategic partners. | ||||
| 227 | For the latter, certain personal data that you give them, such as your name and | ||||
| > | email address, your address, payment details, and other relevant information, wi | ||||
| > | ll be forwarded to us to finalize and manage your trip reservation. With these s | ||||
| > | trategic partners, we may act as joint controllers for processing of specific pe | ||||
| > | rsonal data. When we do act as joint controllers, you will be informed, includin | ||||
| > | g to which joint controller to address your specific request to exercise rights. | ||||
| > | We may collaborate with our joint controllers to ensure an adequate response to | ||||
| > | your request. | ||||
| 228 | For fraud detection and prevention purposes, we may also exchange information ab | ||||
| > | out our users with strategic partners – but only when strictly necessary. | ||||
| 229 | Connectivity providers | ||||
| 230 | Many trip providers contract with specific third-party companies (often referred | ||||
| > | to as “connectivity providers”) to automate the routing of reservation informat | ||||
| > | ion from Booking.com and other members of the travel industry to them. | ||||
| 231 | Connectivity providers act on behalf of trip providers (rather than Booking.com) | ||||
| > | and forward reservation information to them so they can manage their reservatio | ||||
| > | ns in their systems. | ||||
| 232 | Third-party service providers | ||||
| 233 | We use service providers to support us in providing our trip services. The servi | ||||
| > | ces these third-party companies provide include: | ||||
| 234 | Customer support | ||||
| 235 | Industry/market research | ||||
| 236 | Fraud detection and prevention (including anti-fraud screening) | ||||
| 237 | Insurance coverage claims handling | ||||
| 238 | Payment processing | ||||
| 239 | We use third parties to electronically process payments, handle chargebacks, or | ||||
| > | provide billing collection services. The payment service providers may, in some | ||||
| > | cases, use your personal data for their own purposes, such as to detect and prev | ||||
| > | ent fraud attempts and to comply with legal obligations applicable to them. | ||||
| 240 | When a chargeback is requested for your trip reservation, either by you or by th | ||||
| > | e holder of the credit card used to make your reservation, we need to share cert | ||||
| > | ain reservation details with the payment service provider and the relevant finan | ||||
| > | cial service organization so they can handle the chargeback. This may also inclu | ||||
| > | de a copy of your reservation confirmation or the IP address used to make your r | ||||
| > | eservation. | ||||
| 241 | We may also share information with relevant financial institutions, if we consid | ||||
| > | er it strictly necessary for fraud prevention purposes, for example, to prevent | ||||
| > | the fraudulent use of a stolen credit card. | ||||
| 242 | Marketing services | ||||
| 243 | We may share some of your personal data (such as identifiers) with advertising p | ||||
| > | artners, as part of the marketing of our trip services through third parties (to | ||||
| > | ensure that relevant advertisements are shown to the right audience and to meas | ||||
| > | ure the effectiveness of different marketing activities). | ||||
| 244 | We use techniques such as hashing specific personal data (e.g. email address, te | ||||
| > | lephone number) to enable matching with data in one or more of their databases. | ||||
| > | Such techniques limit what the receiving third-party company can do with the per | ||||
| > | sonal data we selectively share with them. | ||||
| 245 | When sharing audience insights with advertising partners and other third parties | ||||
| > | , we ensure that your personal data is aggregated and pseudonymized so the adver | ||||
| > | tising partners and other parties cannot directly identify you (e.g. through the | ||||
| > | use of data clean rooms). These pseudonymized insights are used to develop cust | ||||
| > | omized media proposals and pitches for our partners. | ||||
| 246 | As part of the account verification process, we may share some of your account d | ||||
| > | ata (such as your name, email address, phone number, passport number, physical a | ||||
| > | ddress), linked social media account, passport, or other identification document | ||||
| > | (s) with a third party. A third party may use a detection system to verify that | ||||
| > | you are a real person and not a bot. This process is automated, and the data is | ||||
| > | not retained beyond what is necessary for verification. | ||||
| 247 | Other professional third parties | ||||
| 248 | In some cases (e.g. disputes, legal claims, or as part of auditing activities), | ||||
| > | we may need to share your personal data with representatives of professional ser | ||||
| > | vice organizations. These representatives can include legal counsels at law firm | ||||
| > | s as well as auditors. We only share your personal data to the extent that is ne | ||||
| > | cessary and in line with contractual and other obligations applicable to them. | ||||
| 249 | Competent authorities | ||||
| 250 | We follow specific protocols when law enforcement agencies and other government | ||||
| > | bodies request that we disclose personal data about one or more travelers in con | ||||
| > | nection with a possible criminal matter. We may also disclose personal data to l | ||||
| > | aw enforcement agencies in connection with possible cases of fraud. | ||||
| 251 | We follow similar protocols where, for example, EU and local laws additionally r | ||||
| > | equire us to share personal data with a competent authority, such as a tax autho | ||||
| > | rity. We may be required to disclose personal data to: | ||||
| 252 | Comply with a legal obligation, for instance, under applicable short-term rental | ||||
| > | laws | ||||
| 253 | Protect and defend our rights or the rights and interests of our business partne | ||||
| > | rs. | ||||
| 254 | Other business partners | ||||
| 255 | We may share personal data in other instances with other business partners. Thes | ||||
| > | e include: | ||||
| 256 | Insurance companies: If an insurance claim is made, concerning you and a trip pr | ||||
| > | ovider, we may provide the necessary data (including personal data) to the insur | ||||
| > | ance company and their appointed representatives for further processing. | ||||
| 257 | Other trip providers: We may present you with a “Partner offer.” When you book a | ||||
| > | n accommodation marked “Partner offer,” your reservation will be facilitated by | ||||
| > | a trip provider who is separate from the accommodation you’re booking. As part o | ||||
| > | f the reservation process, we’ll need to share some relevant personal data with | ||||
| > | this trip provider. If you book a “Partner offer,” review the information provid | ||||
| > | ed in the reservation process or check your reservation confirmation for more in | ||||
| > | formation about the trip provider and how your personal data will be further pro | ||||
| > | cessed by them. | ||||
| 258 | Safeguards for international transfers of personal data | ||||
| 259 | Booking.com is a business that connects travelers and partners around the world. | ||||
| > | The data that we collect from you, as described in this privacy notice, could b | ||||
| > | e accessible from, transferred to, or stored in countries that may not have the | ||||
| > | same data protection laws as those of the country in which you initially provide | ||||
| > | d the information. In any case, we apply appropriate safeguards to make sure tha | ||||
| > | t cross-border transfers of personal data comply with applicable law and seek to | ||||
| > | ensure that your data continues to receive a comparable level of protection. | ||||
| 260 | In particular, if you’re in the European Economic Area (EEA) and your personal d | ||||
| > | ata is transferred to third-party service providers in countries not considered | ||||
| > | adequate by the European Commission (EC), we establish and implement appropriate | ||||
| > | contractual, organizational, and technical measures with these third-party comp | ||||
| > | anies. This is done by using Standard Contractual Clauses as approved by the EC, | ||||
| > | by examining the countries to which the data may be transferred, and by imposin | ||||
| > | g specific technical and organizational measures. | ||||
| 261 | In certain cases, we transfer your data outside the EEA because it’s necessary t | ||||
| > | o conclude or perform the contract we have with you. For example, if you make a | ||||
| > | trip reservation involving a trip provider or strategic partner operating outsid | ||||
| > | e the EEA, it’s likely to require that we transfer data about your specific rese | ||||
| > | rvation outside the EEA. | ||||
| 262 | For transfers of your personal data outside of the United Kingdom (UK), we apply | ||||
| > | the equivalent mechanisms and appropriate safeguards for the UK. | ||||
| 263 | For transfers within Booking.com group entities, we've implemented Binding Corpo | ||||
| > | rate Rules (BCRs) as a further safeguard to help ensure your data remains approp | ||||
| > | riately protected when transferred outside of the EEA. You can find information | ||||
| > | about our BCRs here. | ||||
| 264 | You can ask us for more information on our implemented safeguards by contacting | ||||
| > | us as described in the section Your rights. | ||||
| 265 | Back to top | ||||
| 266 | Information regarding specific markets and products & services | ||||
| 267 | Depending on the type of product or service you use and other factors such as wh | ||||
| > | ere you live, we may have additional information to provide you which supplement | ||||
| > | s or even replaces the information elsewhere in this notice. Review those follow | ||||
| > | ing sections which apply to you in order to have the full picture. | ||||
| 268 | Ground transportation | ||||
| 269 | If you use our ground transportation services, the information in this section a | ||||
| > | pplies to you. It adds to, or replaces, the information in other parts of this p | ||||
| > | rivacy notice. | ||||
| 270 | In addition to what we list in Personal data you give to us, for a car rental re | ||||
| > | servation we might also ask for your home address, billing address, phone number | ||||
| > | , date and place of birth, passport and driver’s license info, government-issued | ||||
| > | ID (where required by law), and the names of any additional drivers. For a priv | ||||
| > | ate or public transportation reservation, we might ask for your pick-up and drop | ||||
| > | -off address (if you book a journey such as a car or an airport transfer). We mi | ||||
| > | ght also ask for your date of birth or age range for some public transportation | ||||
| > | tickets (e.g. child or senior tickets) and the names of any additional passenger | ||||
| > | s. | ||||
| 271 | In addition to what's described in the section Personal data we receive from oth | ||||
| > | er sources, car rental, private, or public transportation companies may also sha | ||||
| > | re information about you with us. This could happen if you need support with or | ||||
| > | have questions about a pending reservation, or if disputes or other issues arise | ||||
| > | about a reservation. | ||||
| 272 | In addition to what is described in the section How we share personal data with | ||||
| > | third parties, if the car rental company you select on our platform participates | ||||
| > | in our pre-registration scheme, the details we share can also include your emai | ||||
| > | l address, home address, phone number, date and place of birth, passport, and dr | ||||
| > | iver’s license information if you have provided this information to us. Providin | ||||
| > | g further pre-registration information will enhance your pick-up experience, but | ||||
| > | it’s optional and you’ll still be able to pick up your rental car even if you d | ||||
| > | on’t provide any pre-registration information. | ||||
| 273 | Note that, sometimes, at the direction of the ground transportation provider, we | ||||
| > | ’ll need to share your personal data with parties related to the provider in ord | ||||
| > | er to finalize and administer your reservation. These parties might include othe | ||||
| > | r entities of the provider’s corporate group or service providers, drivers, or e | ||||
| > | nd fleets who are handling the data on the provider’s behalf. | ||||
| 274 | Car rental companies may also ask for additional personal data, for example, to | ||||
| > | provide additional services or to comply with local restrictions. Be aware that | ||||
| > | any information you provide directly to the company/companies supplying your car | ||||
| > | and/or related products will be stored and used in accordance with their own pr | ||||
| > | ivacy notice(s) and terms and conditions. | ||||
| 275 | Back to top | ||||
| 276 | Insurance | ||||
| 277 | If you purchase an insurance product while using our platform, the information i | ||||
| > | n this section applies to you. It adds to, or replaces, the information in other | ||||
| > | parts of this privacy notice. If you live in the US and purchase an insurance p | ||||
| > | roduct, then our section on US insurance applies to you instead. | ||||
| 278 | The offering of insurance can involve multiple parties, such as intermediaries, | ||||
| > | underwriters, and other agents. Where Booking.com Distribution B.V. is involved, | ||||
| > | it will act as the intermediary and authorized agent or appointed representativ | ||||
| > | e (depending on the jurisdiction) on behalf of the insurer, by offering insuranc | ||||
| > | e products and services to Booking.com customers. | ||||
| 279 | Review the information provided during the reservation process for more informat | ||||
| > | ion about us and the parties who work together with us to offer you these produc | ||||
| > | ts and services. The details of the insurer will be visible in the insurance pol | ||||
| > | icy and related documentation provided to you. | ||||
| 280 | When offering insurance, we may have to use and share personal data that is rele | ||||
| > | vant to the insurance product. This data relates to you as a potential or actual | ||||
| > | policyholder, the beneficiaries under a policy, family members, claimants, and | ||||
| > | other parties involved in a claim: | ||||
| 281 | To provide offers, arrange insurance cover and handle insurance claims, some per | ||||
| > | sonal data, provided to us during the reservation process (“General Order Data”) | ||||
| > | , may have to be shared within other Booking.com entities. You may also be asked | ||||
| > | to provide additional information, such as names of family members or other ben | ||||
| > | eficiaries or details about a claim (“Insurance-Specific Data”). | ||||
| 282 | If you make a claim under an insurance policy, this claim may be directly handle | ||||
| > | d by the insurer. This means that you may be asked to provide personal data in o | ||||
| > | rder to submit the claim directly to them. The insurer will inform you according | ||||
| > | ly at the point of collection of your information. When your claim is handled by | ||||
| > | the insurer, we may receive information about the status of your claim in order | ||||
| > | to provide you with customer support services. | ||||
| 283 | For further information about the relationship between Booking.com and Booking.c | ||||
| > | om Distribution B.V., and to exercise your rights regarding personal data that i | ||||
| > | s collected through the Booking.com platform, contact us as described in the sec | ||||
| > | tion Your rights. | ||||
| 284 | Insurance-related call recordings may be kept for up to 12 months to comply with | ||||
| > | specific provisions from insurance-related laws and regulations. If you purchas | ||||
| > | e an insurance product over the phone, we can verify and confirm your insurance | ||||
| > | purchase in the event of disputes. | ||||
| 285 | Back to top | ||||
| 286 | US Insurance | ||||
| 287 | If you purchase an insurance product while using our platform and live in the US | ||||
| > | , the information in this section applies to you. It adds to, or replaces, the r | ||||
| > | elevant information in other parts of this privacy notice. If you do not live in | ||||
| > | the US and purchase an insurance product then this section on Insurance applies | ||||
| > | to you instead. | ||||
| 288 | Where we refer to personal data in this section of the privacy notice, it means | ||||
| > | the same as personal information under California law and non-public personal in | ||||
| > | formation under, for example, the Gramm-Leach-Bliley Act. | ||||
| 289 | We generally collect personal data as part of providing insurance products. We, | ||||
| > | alongside our contracted insurer, are each individually responsible for determin | ||||
| > | ing how your personal data will be handled for our respective business processes | ||||
| > | . Accordingly, if you disclose personal data to us in connection with the purcha | ||||
| > | se of an insurance product, we encourage you to also review the insurer’s privac | ||||
| > | y notice to understand how your personal data will be handled by them. | ||||
| 290 | Responsible parties | ||||
| 291 | The Booking.com entities responsible for offering insurance product options on o | ||||
| > | ur platform, and the associated processing of your personal data, are Booking.co | ||||
| > | m B.V. and Booking.com Distribution Insurance Solutions, LLC (“BDIS”). | ||||
| 292 | Booking.com Distribution B.V. (“BDBV”) is the designated company manager of BDIS | ||||
| > | . The details of the insurer will be visible in the insurance policy and related | ||||
| > | documentation provided to you when you purchase insurance on our platform. | ||||
| 293 | The insurance products you purchase are distributed by BDIS. BDIS is a Delaware | ||||
| > | Limited Liability Company registered to conduct business in all states, as well | ||||
| > | as the District of Columbia, and is a duly licensed insurance producer in all st | ||||
| > | ates and the District of Columbia. BDIS has a resident license in Connecticut, w | ||||
| > | ith offices in Connecticut at 800 Connecticut Ave, Norwalk, CT 06854. The BDIS C | ||||
| > | onnecticut Resident Producer License Number is 3002601274. | ||||
| 294 | Where BDIS is the distributor, offering an insurer’s insurance products and serv | ||||
| > | ices to Booking.com customers that live in the US, it acts as a controller for a | ||||
| > | ny processing of personal data it undertakes outside of Booking.com B.V. systems | ||||
| > | . Booking.com B.V. acts as a controller for any personal data it collects on our | ||||
| > | platform for insurance purposes. | ||||
| 295 | Personal data we collect | ||||
| 296 | In addition to what we list in the section Personal data you give to us, to offe | ||||
| > | r you insurance we might also collect: | ||||
| 297 | Individual details: name, address (and proof of address), other contact details, | ||||
| > | gender, marital status, family details, date and place of birth, professional o | ||||
| > | r employment-related information (e.g. employer and business travel details, job | ||||
| > | title and employment history), relationship to the policyholder, insured, benef | ||||
| > | iciary or claimant, images, visual information (e.g. any photos you upload on yo | ||||
| > | ur account); | ||||
| 298 | Unique Identification details: identification numbers issued by government bodie | ||||
| > | s or agencies (e.g. social security or national insurance number, passport numbe | ||||
| > | r, ID number, tax identification number, driver’s license number); | ||||
| 299 | Financial information: payment card number and information, bank account numbers | ||||
| > | and account details, income, and other financial information; | ||||
| 300 | Insured risk: information about the insured risk, which contains personal data a | ||||
| > | nd may include, only to the extent relevant to the risk being insured:Health dat | ||||
| > | a: current or former physical or mental medical conditions, health status, injur | ||||
| > | y or disability information, medical procedures performed, relevant personal hab | ||||
| > | its (e.g. smoking or consumption of alcohol), prescription information, medical | ||||
| > | history; | ||||
| 301 | Criminal records data: criminal convictions, including driving offenses; and | ||||
| 302 | Other special categories of personal data: racial or ethnic origin, biometric da | ||||
| > | ta (for example from a passport or identity document that is used to identify th | ||||
| > | e passport or document holder); | ||||
| 303 | Policy information: information about the quotes you receive and the policies yo | ||||
| > | u obtain; | ||||
| 304 | Credit and anti-fraud data: credit history and credit score, information about f | ||||
| > | raud convictions, allegations of crimes, and sanctions details received from var | ||||
| > | ious anti-fraud and sanctions databases, regulators, or law enforcement agencies | ||||
| > | ; | ||||
| 305 | Previous claims: information about previous claims, which may include health dat | ||||
| > | a, criminal records data, and other special categories of personal data (as desc | ||||
| > | ribed in the Insured risk definition); | ||||
| 306 | Current claims: information about current claims, which may include health data, | ||||
| > | criminal records data, and other special categories of personal data (as descri | ||||
| > | bed in the Insured risk definition); | ||||
| 307 | Marketing data: whether or not the individual has consented to receive marketing | ||||
| > | from us and/or from third parties and/or their marketing preferences; and | ||||
| 308 | Website and communication usage: such as internet and other electronic network a | ||||
| > | ctivity information, computer, device, and connection information (e.g. IP addre | ||||
| > | ss, browser type, domain name, operating system, unique device identifier), deta | ||||
| > | ils of your visits to our websites or apps, and information collected through co | ||||
| > | okies and other tracking technologies, including traffic data, location data, we | ||||
| > | b logs, and other communication data, and the resources that you access. | ||||
| 309 | Background checking information: such as inclusion on a sanctions list or a publ | ||||
| > | ic list of disqualified directors, the existence of previous or alleged criminal | ||||
| > | offenses, or confirmation of clean criminal records, and information in relatio | ||||
| > | n to politically exposed persons (“PEPs”). | ||||
| 310 | Inferences (e.g. analytics and preferences) | ||||
| 311 | Comments, feedback, or other information provided to us: such as social media in | ||||
| > | teractions with our social media presence, comments provided on feedback forms o | ||||
| > | r surveys, and questions or information sent to our support services. | ||||
| 312 | Recipients of your personal data | ||||
| 313 | We may share certain elements of your personal data with third parties, which un | ||||
| > | der US state privacy laws may be considered the sale of personal data. This may | ||||
| > | include information related to inferences and analytics. We may also share your | ||||
| > | personal data with service providers who assist us with delivering marketing mes | ||||
| > | sages or advertisements. | ||||
| 314 | In addition to the information provided in the sections on “How we share persona | ||||
| > | l data…”, we may share your personal data with the following categories of recip | ||||
| > | ients where necessary to offer, administer, and manage the insurance products an | ||||
| > | d services provided to you: | ||||
| 315 | Insurance market participants: Where necessary to offer, administer, and manage | ||||
| > | the insurance products and services provided to you, such as insurers and insura | ||||
| > | nce underwriters, reinsurers, agents, brokers, producers, and claims adjusters. | ||||
| > | The insurance underwriter is the insurer that is underwriting your insurance sta | ||||
| > | tement and is named in your policy documentation. | ||||
| 316 | Vetting and risk management agencies: Such as credit reference, criminal record, | ||||
| > | fraud prevention, data validation, and other professional advisory agencies, wh | ||||
| > | ere necessary to prevent and detect fraud in the insurance industry and take ste | ||||
| > | ps to assess the risk in relation to prospective or existing insurance policies | ||||
| > | and services; | ||||
| 317 | Legal advisers, claims adjusters, and claims investigators: Where necessary to i | ||||
| > | nvestigate, adjudicate, or defend legal claims, insurance claims, or other claim | ||||
| > | s of similar nature; | ||||
| 318 | Medical professionals: e.g. Where you provide health information in connection w | ||||
| > | ith a claim against your insurance policy; | ||||
| 319 | Law enforcement bodies: Where necessary to facilitate the prevention or detectio | ||||
| > | n of crime or the apprehension or prosecution of offenders; | ||||
| 320 | Public authorities, regulators, and government bodies: Where necessary for us to | ||||
| > | comply with our legal and regulatory obligations; | ||||
| 321 | Third-party suppliers: where we outsource our processing operations to suppliers | ||||
| > | that process personal data on our behalf. These processing operations shall rem | ||||
| > | ain under our control and will be carried out in accordance with our security st | ||||
| > | andards and strict instructions; | ||||
| 322 | Successors of the business: where Booking.com or the insurance products and serv | ||||
| > | ices are sold to, acquired by, or merged with another organization, in whole or | ||||
| > | in part. Where personal data is shared in these circumstances, it will continue | ||||
| > | to be used in accordance with this privacy notice; | ||||
| 323 | How your personal data is processed and used for insurance products and services | ||||
| 324 | When offering insurance, BDIS may have to use and share personal data that is re | ||||
| > | levant to underwrite and sell the insurance product. This list of information re | ||||
| > | lates to you as a potential or actual policyholder, and to the beneficiaries und | ||||
| > | er a policy, family members, claimants, and other parties involved in a claim. | ||||
| 325 | In order to transact in insurance, provide offers, arrange insurance coverage, a | ||||
| > | nd handle insurance claims (where relevant), the personal data you provide to us | ||||
| > | during the booking process is shared with BDIS, potentially other parties retai | ||||
| > | ned by Booking.com, third-party administrators of claims, and the insurer provid | ||||
| > | ing the policy. This may include any of the details in section 2 and travel deta | ||||
| > | ils. Additional information may also be requested in order to provide the insura | ||||
| > | nce coverage and services and in order to issue a policy and/or handle an insura | ||||
| > | nce claim, including names of family members, medical information and records, a | ||||
| > | nd/or other beneficiaries’ information, as well as other information necessary t | ||||
| > | o conduct or support the investigation of an insurance claim (“Insurance-Specifi | ||||
| > | c Data”). | ||||
| 326 | If you make a claim under an insurance policy, this claim may be directly handle | ||||
| > | d by BDIS, by the insurer, or by a third-party administrator. This means that yo | ||||
| > | u may be asked to provide personal data in order to submit the claim directly to | ||||
| > | the claims adjuster. The insurer will inform you accordingly at the point of co | ||||
| > | llection of your information. When your claim is handled by the insurer, BDIS an | ||||
| > | d/or BDBV may receive information about the status of your claim in order to pro | ||||
| > | vide you with customer support services. | ||||
| 327 | In addition to the purposes described in Purposes of collecting and processing y | ||||
| > | our personal data, we use the information we collect about you in connection wit | ||||
| > | h the insurance products and services to: | ||||
| 328 | Offer, administer, and manage the insurance products and services provided to yo | ||||
| > | u, including providing initial and renewal quotations and client care informatio | ||||
| > | n; | ||||
| 329 | Carry out due diligence, identity, credit reference, bankruptcy, sanctions, data | ||||
| > | validation, anti-money laundering, “Know Your Customer,” and other business acc | ||||
| > | eptance, vetting, and risk management agency checks; | ||||
| 330 | Apply the insurer’s product-specific eligibility rules to allow them to evaluate | ||||
| > | risks relating to your prospective or existing insurance policy; | ||||
| 331 | Process payments, including your payments for the insurance premium and any adju | ||||
| > | stments; | ||||
| 332 | Support or assist the insurer to administer, investigate, and settle claims or c | ||||
| > | omplaints in relation to insurance policies and/or the services provided; | ||||
| 333 | Facilitate the prevention, detection, and investigation of crime and the apprehe | ||||
| > | nsion or prosecution of offenders; | ||||
| 334 | Enforce our agreements, trace debtors, and recover any outstanding debt in conne | ||||
| > | ction with the insurance products and services provided; | ||||
| 335 | Fulfill legal and regulatory obligations, resolve disputes, and monitor complian | ||||
| > | ce with same; | ||||
| 336 | Support and/or assist insurers in performing analytics for risk modeling purpose | ||||
| > | s and trends; | ||||
| 337 | Conduct market research and canvas your views about the insurance products and s | ||||
| > | ervices to develop and improve our products and services generally; | ||||
| 338 | Research, audit, report, and for other business operations purposes, including d | ||||
| > | etermining the effectiveness of our promotional campaigns and evaluating busines | ||||
| > | s performance; and | ||||
| 339 | Perform benchmarking, modeling, market research, and data analyses associated wi | ||||
| > | th the development of new and existing processes, products, and services. | ||||
| 340 | Impact of failing to provide information | ||||
| 341 | You are required to provide any personal data we reasonably require (in a form a | ||||
| > | cceptable to us) to meet our obligations in connection with the insurance produc | ||||
| > | ts and services we provide to you, including any legal and regulatory obligation | ||||
| > | s. If the information provided is either incomplete and/or inaccurate, we may be | ||||
| > | unable to offer the insurance products and/or services to you and/or we may ter | ||||
| > | minate the services provided with immediate effect. This is because we may be re | ||||
| > | quired to do so in accordance with the applicable federal and state laws, rules, | ||||
| > | and regulations of all states. | ||||
| 342 | For California Residents – California Law | ||||
| 343 | Service Provider | ||||
| 344 | We may act as service providers under the California Consumer Protection Act (CC | ||||
| > | PA). This means that we may collect and use Personal Information on behalf of an | ||||
| > | other company (for example, where BDIS provides insurance products and services | ||||
| > | to third-party insurers and producers). Where your Personal Information is proce | ||||
| > | ssed by us acting as a service provider, that other company’s privacy notice wil | ||||
| > | l explain its privacy practices. Note that in some instances, BDIS and other Boo | ||||
| > | king.com companies or business units may be acting as a service provider for oth | ||||
| > | er members of Booking.com, and, in those instances, this section of the privacy | ||||
| > | notice will apply. If you make a request to us to exercise your rights where we | ||||
| > | act as a service provider under the CCPA, we may be required to disclose your re | ||||
| > | quest to the relevant company. | ||||
| 345 | Personal Information Not Covered by this California Section of the Privacy Notic | ||||
| > | e | ||||
| 346 | The following sets out some of the categories of Personal Information that are n | ||||
| > | ot subject to the CCPA, and therefore are not covered by this section of the Not | ||||
| > | ice. Note that other sections of the Notice may still apply in addition to other | ||||
| > | privacy notices that we may issue addressing our specific relationship with you | ||||
| > | , including privacy notices that are sent to individuals. | ||||
| 347 | Health or medical information that we collect and that is subject to the Health | ||||
| > | Insurance Portability and Accountability Act of 1996 (“HIPAA”), the California C | ||||
| > | onfidentiality of Medical Information Act, or the Health Information Technology | ||||
| > | for Economic and Clinical Health Act. For this type of data, a separate HIPAA pr | ||||
| > | ivacy notice is provided to certain individual consumers as required under appli | ||||
| > | cable laws, rules, and regulations. | ||||
| 348 | Information we collect in connection with the issuance of financial products or | ||||
| > | services to you that are to be used primarily for your personal, family, or hous | ||||
| > | ehold purposes and that is subject to the Gramm-Leach-Bliley Act (“GLBA”) or the | ||||
| > | California Financial Information Privacy Act. For example, where we handle a cl | ||||
| > | aim for you as an individual. Note that this exclusion may not apply to all of y | ||||
| > | our Personal Information, including to personal information collected before you | ||||
| > | become a customer. | ||||
| 349 | Information we collect and provide for use that is subject to the Fair Credit Re | ||||
| > | porting Act. | ||||
| 350 | Information we collect as a motor vehicle record and that is subject to the Driv | ||||
| > | er's Privacy Protection Act of 1994. | ||||
| 351 | Publicly available information from government records and information we have a | ||||
| > | reasonable basis to believe is lawfully made available to the general public by | ||||
| > | you or by widely distributed media, or by a person to whom you have disclosed t | ||||
| > | he information and not restricted it to a specific audience. | ||||
| 352 | De-identified or aggregated information. | ||||
| 353 | Categories of Personal Information Collected & Disclosed | ||||
| 354 | The following identifies the categories of Personal Information we may collect a | ||||
| > | bout you. Note that our collection, use, and disclosure of Personal Information | ||||
| > | about you will vary depending upon the circumstances and nature of our interacti | ||||
| > | ons or relationship with you. | ||||
| 355 | Depending on how you use our insurance products and services, we, the insurer, o | ||||
| > | r the third-party claims administrative company may collect (or you might provid | ||||
| > | e) the following categories of Personal Information: | ||||
| 356 | Identifiers, such as real name, alias, job title, address, email address, date o | ||||
| > | f birth, policy number, salary information, social security number, driver’s lic | ||||
| > | ense number, other government identifiers, credit card number, and tax ID. | ||||
| 357 | Online Identifiers, such as unique personal identifiers, device IDs, ad IDs, IP | ||||
| > | addresses, and cookie data. | ||||
| 358 | Customer or Claimant Records, such as paper or electronic customer or claimant r | ||||
| > | ecords containing Personal Information, as well as information provided by an in | ||||
| > | surance broker/agent or reinsurer for underwriting purposes and information incl | ||||
| > | uded in a list of claims, such as name, signature, physical characteristics or d | ||||
| > | escription, address, telephone number, education, current employment, employment | ||||
| > | history, social security number, passport number, driver’s license or state ide | ||||
| > | ntification card number, insurance policy number, bank account number, payment c | ||||
| > | ard number, gender, height, weight, medical information (including reports and m | ||||
| > | edical bills), health insurance information, details about home address, securit | ||||
| > | y and travel plan arrangements, records of personal property, products or servic | ||||
| > | es purchased or obtained. | ||||
| 359 | Financial Information, such as your bank account or credit card number and other | ||||
| > | payment details. | ||||
| 360 | Characteristics of Protected Classifications under California Law, such as age ( | ||||
| > | 40 years or older), race, national ancestry, national origin, citizenship, relig | ||||
| > | ion or creed, marital status, pregnancy, medical condition, physical or mental d | ||||
| > | isability, sex, sexual orientation, and veteran or military status. | ||||
| 361 | Usage Data, such as Internet or other electronic network activity information re | ||||
| > | garding a California resident's interaction with portals, Internet websites, app | ||||
| > | lications, or advertisements, including, but not limited to, browsing history, c | ||||
| > | lickstream data, search history, and content of public posts. | ||||
| 362 | Biometric Information, such as individual biological or behavioral characteristi | ||||
| > | cs including measurements of physical characteristics such as height, weight and | ||||
| > | blood pressure, sleep, health, or exercise data that contain identifying inform | ||||
| > | ation. | ||||
| 363 | Education Information, such as education records directly related to a student m | ||||
| > | aintained by an educational institution or party acting on its behalf, such as g | ||||
| > | rades, transcripts, class lists, student schedules, student identification codes | ||||
| > | , and student disciplinary records. | ||||
| 364 | Geolocation Data, such as physical location or movements. | ||||
| 365 | Audio, Video, and Other Electronic Data, such as audio information including cal | ||||
| > | l recordings, video and photographs, recorded meetings and webinars, and CCTV fo | ||||
| > | otage to secure our offices and premises. | ||||
| 366 | Professional or Employment-Related Information, such as employment history, qual | ||||
| > | ifications, licensing, and disciplinary record. | ||||
| 367 | Inferences and Preferences, such as inferences drawn from any of the information | ||||
| > | described in this section about a consumer including inferences reflecting the | ||||
| > | consumer’s preferences, characteristics, behavior, and abilities. | ||||
| 368 | Sensitive Personal Information, such as social security number, driver’s license | ||||
| > | number, racial or ethnic origin, religious or philosophical beliefs, medical co | ||||
| > | ndition, and physical or mental disability. | ||||
| 369 | Sources of Personal Information | ||||
| 370 | We generally collect Personal Information from the following categories of sourc | ||||
| > | es: | ||||
| 371 | Directly from you and automatically; | ||||
| 372 | Our affiliates, sister companies, and subsidiaries; | ||||
| 373 | Brokers and agents; | ||||
| 374 | Corporate policyholders; and | ||||
| 375 | Our vendors and service providers (e.g. third-party administrators). | ||||
| 376 | Purposes for Collecting and Disclosing Personal Information | ||||
| 377 | In addition to the purposes described in Purposes of collecting and processing y | ||||
| > | our personal data, we collect and otherwise process the personal information we | ||||
| > | collect for the following business or commercial purposes: | ||||
| 378 | Inferences; | ||||
| 379 | Find locations on request. | ||||
| 380 | If you would like more information about the recipients of your personal informa | ||||
| > | tion, see also the sections on “How we share personal data.” | ||||
| 381 | Sensitive Personal Information | ||||
| 382 | We use and disclose sensitive personal information permitted by law and as reaso | ||||
| > | nably necessary and proportionate: (i) to perform our services requested by you; | ||||
| > | (ii) to help ensure security and integrity, including to prevent, detect, and i | ||||
| > | nvestigate security incidents; (iii) to detect, prevent, and respond to maliciou | ||||
| > | s, fraudulent, deceptive, or illegal conduct; (iv) to verify or maintain the qua | ||||
| > | lity and safety of our services; (v) for compliance with our legal obligations; | ||||
| > | (vi) to our service providers who perform services on our behalf; and (vii) for | ||||
| > | purposes other than inferring characteristics about you. | ||||
| 383 | Retention of Personal Information | ||||
| 384 | We retain the Personal Information we collect only as reasonably necessary for t | ||||
| > | he purposes described in this notice or otherwise disclosed to you at the time o | ||||
| > | f collection. For example, we will retain certain identifiers for as long as it | ||||
| > | is necessary to comply with our tax, accounting, and recordkeeping obligations, | ||||
| > | to administer certain policies and coverage, and for research, development, and | ||||
| > | safety purposes, as well as an additional period of time as necessary to protect | ||||
| > | , defend, or establish our rights, defend against potential claims, and to compl | ||||
| > | y with our legal obligations. From time to time, we may also de-identify your Pe | ||||
| > | rsonal Information, retain it, and use it for a business purpose in compliance w | ||||
| > | ith CCPA. | ||||
| 385 | Disclosure of Personal Information to Third Parties and Other Recipients | ||||
| 386 | The categories of Personal Information we may have disclosed for a business purp | ||||
| > | ose in the preceding twelve (12) months include: | ||||
| 387 | Identifiers (e.g. your name, account number, email address, IP address, governme | ||||
| > | nt-issued identification number) | ||||
| 388 | Financial, medical, or health insurance information (e.g., your bank account num | ||||
| > | ber, payment card number, or medical information—if provided by you or on your b | ||||
| > | ehalf) | ||||
| 389 | Characteristics of protected classifications under California or federal law (e. | ||||
| > | g., your gender, religion, or sexual orientation) | ||||
| 390 | Commercial information (e.g., your purchase information or buying history) | ||||
| 391 | Internet or other electronic network activity information (e.g., information abo | ||||
| > | ut your website or app usage) | ||||
| 392 | Geolocation data (e.g. your physical location) | ||||
| 393 | Visual information (e.g. any photographs you upload on your account) | ||||
| 394 | Inferences (e.g. analytics and preferences) | ||||
| 395 | Professional or employment-related information (e.g., employer and business trav | ||||
| > | el details) | ||||
| 396 | Sensitive information (e.g. driver’s license, state identification or passport n | ||||
| > | umber, account sign-in details, communications between you and a Trip Provider v | ||||
| > | ia Booking.com) | ||||
| 397 | If you would like more information about the categories previously mentioned, th | ||||
| > | e specific types of personal information we collect, or the purposes for which w | ||||
| > | e collect them, see also the sections on Personal data we collect and process an | ||||
| > | d Purposes of collecting and processing your personal data. | ||||
| 398 | The categories of third parties and other recipients to whom we may disclose per | ||||
| > | sonal information for a business purpose may include: | ||||
| 399 | Agents and brokers; | ||||
| 400 | Insurers; | ||||
| 401 | Reinsurers. | ||||
| 402 | We may “share” the following categories of Personal Information: online identifi | ||||
| > | ers and usage data. We disclose this information to third-party advertising netw | ||||
| > | orks, analytics providers, and social networks for purposes of marketing and adv | ||||
| > | ertising. | ||||
| 403 | Your rights | ||||
| 404 | If you live in the US (other than in California), and would like to understand a | ||||
| > | nd exercise your rights, see our section on US (other than California). | ||||
| 405 | To understand and exercise your rights under California law, see our section on | ||||
| > | California. | ||||
| 406 | Back to top | ||||
| 407 | US (other than California) | ||||
| 408 | If you live in the US (other than in California), the information in this sectio | ||||
| > | n applies to you. It adds to, or replaces, the information in other parts of thi | ||||
| > | s privacy notice. | ||||
| 409 | In addition to the categories of personal data we may collect about you listed i | ||||
| > | n Personal data we collect and process, other categories include: | ||||
| 410 | Geolocation data (e.g. your physical location) | ||||
| 411 | Inferences (e.g. analytics and preferences) | ||||
| 412 | Sensitive data (citizenship or immigration status, data revealing your racial or | ||||
| > | ethnic origin, religious beliefs, mental or physical health diagnosis, or sexua | ||||
| > | l orientation) you provide | ||||
| 413 | We may share certain elements of your personal data with third parties, which un | ||||
| > | der US state privacy laws may be considered the sale of personal data. This sale | ||||
| > | of personal data may include information related to inferences. | ||||
| 414 | If you subscribe to receive SMS or other text messages, we will not share your t | ||||
| > | ext messaging opt-in data and consent with third parties for their own marketing | ||||
| > | or promotional purposes. We may share your personal data, including your consen | ||||
| > | t status, with third parties that assist us in providing our messaging services. | ||||
| 415 | Genius Reward Visa Signature® Credit Card | ||||
| 416 | If you apply for a Genius Reward Visa Signature® Credit Card (“card”), we shall | ||||
| > | share certain personal data with Imprint Payments, Inc. for the purpose of provi | ||||
| > | ding you with travel credits as defined in the terms and conditions that you rec | ||||
| > | eive when you apply for the card (“card terms”). Imprint Payments, Inc, as recip | ||||
| > | ient of your personal data, manages our co-branded credit card program and acts | ||||
| > | as an independent controller. | ||||
| 417 | For the purpose of awarding you rewards under this program, we shall share with | ||||
| > | Imprint Payments, Inc.: | ||||
| 418 | Information related to all trip reservations made using your card or associated | ||||
| > | additional cards on Booking.com; | ||||
| 419 | Information related to all trip reservations made by you while logged in to your | ||||
| > | Booking.com account, regardless of the form of payment used. | ||||
| 420 | The application for this card is voluntary and is subject to approval in accorda | ||||
| > | nce with the card terms. If you exercise your right of erasure of your Booking.c | ||||
| > | om account, your cardholder rights will not be affected. However, you will not b | ||||
| > | e able to receive rewards under this program. You can withdraw from the program, | ||||
| > | as outlined in the card terms. | ||||
| 421 | You can choose how your personal data is used by us as described in the section | ||||
| > | Your rights and other rights as follows: | ||||
| 422 | Right | ||||
| 423 | Description | ||||
| 424 | Opt out of the selling of dataYou can ask us not to sell your personal data to t | ||||
| > | hird parties. | ||||
| 425 | Opt out of targeted advertisingYou can ask us not to use your personal data for | ||||
| > | targeted advertising. | ||||
| 426 | Opt out of profilingYou can ask us not to use your personal data for profiling, | ||||
| > | which may have a legal effect or other significant impact on you. | ||||
| 427 | If you’re a parent, legal guardian, or the authorized agent of a consumer and wi | ||||
| > | sh to exercise rights on behalf of a consumer, contact us as described in Your r | ||||
| > | ights. We may need to verify your identity and authorization before completing t | ||||
| > | he request. | ||||
| 428 | When you exercise your rights, we verify your identity based on whether the name | ||||
| > | and the email address you provide in the request match the data you provided wh | ||||
| > | en using our services and other verification details. You may authorize another | ||||
| > | individual to exercise opt-out rights on your behalf. If we receive such a reque | ||||
| > | st, we’ll send an email to confirm you authorized the requester to act for you. | ||||
| 429 | Back to top | ||||
| 430 | How we protect personal data | ||||
| 431 | We combine people, processes, and technology to protect your personal data and r | ||||
| > | espect your privacy. | ||||
| 432 | This includes, among other things, that we: | ||||
| 433 | Maintain a comprehensive framework of security policies, procedures, and protoco | ||||
| > | ls | ||||
| 434 | Employ personnel dedicated to cybersecurity and data protection | ||||
| 435 | Keep staff alert to security risks through continual security training and aware | ||||
| > | ness activities | ||||
| 436 | Use up-to-date security technologies such as encryption and data leakage prevent | ||||
| > | ion to help guard against unauthorized data disclosure or destruction | ||||
| 437 | Maintain inventories to provide oversight over processes, systems, and data asse | ||||
| > | ts | ||||
| 438 | Use multiple systems for fraud prevention/detection and continuous system monito | ||||
| > | ring, including for security purposes | ||||
| 439 | Use identity and access management and other logical and physical access restric | ||||
| > | tions to control that only authorized personnel can access personal data | ||||
| 440 | Maintain and test protocols to respond to reports about possible incidents and d | ||||
| > | ata breaches | ||||
| 441 | Verify and enhance our security systems, procedures, and protocols on a recurrin | ||||
| > | g basis | ||||
| 442 | Impose equivalent measures on third parties we appoint | ||||
| 443 | We use retention practices to keep and, where possible under applicable law, dis | ||||
| > | pose of personal data. Generally, we keep your personal data for as long as is n | ||||
| > | ecessary to: | ||||
| 444 | Enable you to use our services or to provide our services to you | ||||
| 445 | Prevent and detect online fraud attempts and/or other illegal activities | ||||
| 446 | Comply with legal obligations such as those from accounting and tax laws | ||||
| 447 | Resolve any disputes and legal claims | ||||
| 448 | How you can further protect your personal data on Booking.com | ||||
| 449 | Although not mandatory for your use of the Booking.com platform, we recommend th | ||||
| > | at you: | ||||
| 450 | Create an account where available on our platform. By using an account, you can | ||||
| > | protect access to your data, such as your reservation history and your Wallet, f | ||||
| > | or example, with a strong password as well as two-factor authentication. | ||||
| 451 | Use unique passwords for every online service, including for your Booking.com ac | ||||
| > | count. If you reuse username and password combinations across multiple services | ||||
| > | and one of these services suffers a data leak, malicious actors typically try us | ||||
| > | ing the same combinations to gain access to your user accounts at other online s | ||||
| > | ervices. Where we detect such malicious attacks impacting travelers, we quickly | ||||
| > | take countermeasures such as blocking accounts at risk and alerting account hold | ||||
| > | ers. | ||||
| 452 | Read (and follow the guidance from) articles we may make available to you about | ||||
| > | online fraud prevention and data protection. Online fraud attempts typically inv | ||||
| > | olve social engineering and “phishing” schemes. For example, fraudsters pretend | ||||
| > | to be a specific accommodation and ask a traveler for payment where this is not | ||||
| > | necessary. You should contact Customer Service if you suspect there is a possibl | ||||
| > | e fraud attempt in connection with your reservation. | ||||
| 453 | Back to top | ||||
| 454 | How we use cookies & other tracking technologies | ||||
| 455 | Whenever you use our services, including our mobile apps, we may use cookies and | ||||
| > | other tracking technologies, which we collectively refer to as “cookies.” This | ||||
| > | section provides information about how we use cookies. | ||||
| 456 | What are cookies? | ||||
| 457 | A web browser cookie is a small text file placed by a website in the data that a | ||||
| > | web browser automatically stores on your computer or mobile device. It enables | ||||
| > | software to store information about the content you view and interact with, for | ||||
| > | example, to: | ||||
| 458 | Remember your preferences, settings, and reservations you may not have completed | ||||
| 459 | Analyze how you use our services | ||||
| 460 | We also use other types of cookies. For example, our websites, email messages, a | ||||
| > | nd mobile apps may contain small transparent image files or lines of code that r | ||||
| > | ecord how you interact with them. | ||||
| 461 | What are cookies used for? | ||||
| 462 | Cookies we use can be divided into three purpose categories: functional, analyti | ||||
| > | cal, and marketing cookies. | ||||
| 463 | Functional cookiesWe use functional cookies to enable our websites and mobile ap | ||||
| > | ps to work properly so you can create an account, sign in, and manage bookings. | ||||
| > | They also remember your selected currency, language, and past searches. These te | ||||
| > | chnical cookies must be enabled to use our website and services. | ||||
| 464 | Analytical cookiesWe and our partners use analytical cookies to gain information | ||||
| > | on your website and mobile app usage, which is then used to understand how visi | ||||
| > | tors like you use our platform and to improve the performance of our website and | ||||
| > | services. | ||||
| 465 | Marketing cookiesWe and our partners use marketing cookies, including social med | ||||
| > | ia cookies, to collect information about your browsing behavior that helps us an | ||||
| > | d our partners decide which products to show you on and off our websites and mob | ||||
| > | ile apps, and to display and send personalized content and advertisements on our | ||||
| > | platform, other websites, and using push messages and email. The personalized c | ||||
| > | ontent is based on your browsing activities and the services you have booked. Th | ||||
| > | ese cookies also allow you to share or like pages on social media. | ||||
| 466 | We work with selected third-party companies to collect and process data. We may | ||||
| > | sometimes share information (such as your email address or phone number) with so | ||||
| > | me of these third parties so that they can link that information to other data t | ||||
| > | hey collect separately (and typically independently from Booking.com). This help | ||||
| > | s us to engage with specific audiences or deliver targeted ads. | ||||
| 467 | What are your choices? | ||||
| 468 | Where required, we offer you the option to decline analytical and marketing cook | ||||
| > | ies (through, for example, a cookie banner). Most browsers will also allow you t | ||||
| > | o choose which cookies to accept and which to reject. See the help function of y | ||||
| > | our browser to learn more. Note that if you choose to block certain functional c | ||||
| > | ookies, you may not be able to use or benefit from some features of our services | ||||
| > | . | ||||
| 469 | Back to top | ||||
| 470 | How we use artificial intelligence and make automated decisions | ||||
| 471 | We are always looking for opportunities to innovate and improve the customer exp | ||||
| > | erience by using new technologies such as artificial intelligence (AI) systems. | ||||
| > | We use AI throughout our platform, including in the following ways: | ||||
| 472 | Promotion of a safe and trustworthy service and prevention of fraudOur AI system | ||||
| > | s use machine learning to quickly and accurately monitor our platform for fraud, | ||||
| > | complaints, and misconduct by travelers or trip providers, surpassing manual re | ||||
| > | view for speed and accuracy. The AI scans transactions and user-submitted conten | ||||
| > | t (e.g. images) for risk. High-risk items are flagged for human review and may b | ||||
| > | e hidden or removed. | ||||
| 473 | Showing you the most relevant contentWe use AI systems to improve and personaliz | ||||
| > | e your experience on our platform. We use AI to predict the optimal/most relevan | ||||
| > | t category of products or services for you and to bring the best options to your | ||||
| > | attention. This may include showing you details of a trip we think would intere | ||||
| > | st you, displaying tailored complementary trip offerings on our platform, and ra | ||||
| > | nking search results to put the best matches to the top of your feed. | ||||
| 474 | Our How we work pages contain more information on our recommendation systems and | ||||
| > | personalization. | ||||
| 475 | AI Memory: Remembering your key details to personalize your experienceWe offer p | ||||
| > | ersonalization by remembering key details of your interactions with our platform | ||||
| > | and preferences using generative AI in AI Memories. This enables us to tailor y | ||||
| > | our user experience across our platform, making it more personalized and relevan | ||||
| > | t to you. We store the AI Memories which are generated by a third-party AI model | ||||
| > | . AI Memories can include preferences like your travel style, budget, or specifi | ||||
| > | c needs. For instance, if you mention, “Remember that I always need a hotel with | ||||
| > | a gym,” AI Memories can remember this preference for future searches and recomm | ||||
| > | endations so you don't have to repeat yourself. | ||||
| 476 | You remain in full control. Through your privacy settings, you can view, manage, | ||||
| > | and delete your AI Memories, and you can also withdraw your consent for this fe | ||||
| > | ature at any time. | ||||
| 477 | AI interactive chatsWe use AI to develop and offer interactive chats which allow | ||||
| > | you to ask questions about a trip or service and receive AI-generated responses | ||||
| > | or suggestions. The interactive chats may use any data you share with it, inclu | ||||
| > | ding personal data, as well as your search and booking history on our platform t | ||||
| > | o make recommendations to you. | ||||
| 478 | Summarizing customer service interactionsWe may use AI to transcribe and summari | ||||
| > | ze your interactions with our customer service agents. This helps us improve the | ||||
| > | efficiency and speed of our customer services to help you with queries about yo | ||||
| > | ur booking and our services. Any personal data you share with us when interactin | ||||
| > | g with our customer service agents, including your booking details, may be inclu | ||||
| > | ded in the AI summary. | ||||
| 479 | Intelligent Voice AssistanceDepending on your location, when you call us, we may | ||||
| > | use AI to offer you an option called Intelligent Voice Assistance to help with | ||||
| > | your query. This service allows you to ask questions about your booking to an AI | ||||
| > | -powered agent. The Intelligent Voice Assistance can provide relevant responses | ||||
| > | and help you with certain actions relating to your booking. The Intelligent Voic | ||||
| > | e Assistance will use any data you share with it, including personal data, and y | ||||
| > | our booking details. | ||||
| 480 | Improving our servicesWe use AI to help run and improve our travel services, inc | ||||
| > | luding:Understanding our users: Spotting trends and learning what users think. | ||||
| 481 | Running the platform: Keeping our site and apps smooth and checking content. | ||||
| 482 | Fixing problems: Solving issues with our websites and apps. | ||||
| 483 | Efficiency: Making our services faster and more efficient. | ||||
| 484 | For more details, see the section on Purposes of collecting and processing your | ||||
| > | personal data. | ||||
| 485 | We may use your personal data to develop, train, and fine-tune AI systems which | ||||
| > | are used in the following ways:To power tools like generative AI models that let | ||||
| > | you ask questions in natural language and from which you receive relevant answe | ||||
| > | rs or suggestions. | ||||
| 486 | To improve our platform effectiveness and trustworthiness by training AI systems | ||||
| > | to maintain the integrity of our services. | ||||
| 487 | To enhance data protection by improving our AI systems' ability to detect and re | ||||
| > | dact personal data. | ||||
| 488 | Our use of AI closely follows data protection laws. We assess our AI systems aga | ||||
| > | inst data protection principles, such as minimization, accuracy, and purpose lim | ||||
| > | itation. We mitigate potential harm and biases from our use of AI, for example, | ||||
| > | by: | ||||
| 489 | Pseudonymizing, minimizing, and redacting personal data | ||||
| 490 | Developing our own systems to reduce sharing data with third parties | ||||
| 491 | Reassessing our use of AI systems to ensure risks continue to be adequately miti | ||||
| > | gated | ||||
| 492 | See the Legal bases for personal data processing section for more information on | ||||
| > | the legal basis we rely on to use your personal data in AI systems. | ||||
| 493 | See the How we protect your personal data section for more information regarding | ||||
| > | the safeguards we have implemented, which apply to personal data we process to | ||||
| > | train or use AI. | ||||
| 494 | We do not currently use solely automated systems, including those using AI, to m | ||||
| > | ake a decision about you which would result in a legal or similarly significant | ||||
| > | effect on you. | ||||
| 495 | Sometimes automated decisions are made without human review, but only after we h | ||||
| > | ave assessed that the decision would not result in a significant effect on you. | ||||
| 496 | In the cases which may have a significant effect on you, for example, monitoring | ||||
| > | for fraud attempts, our automated systems may inform and contribute to a decisi | ||||
| > | on, but any such decisions will have human input. A member of our team will revi | ||||
| > | ew a possible issue that a system identifies and will make an informed decision. | ||||
| 497 | If you’d like to know more about our use of AI systems or would like to object t | ||||
| > | o the use of your personal data in the context of AI, contact us as described in | ||||
| > | the Your rights section. | ||||
| 498 | Back to top | ||||
| 499 | How we treat personal data belonging to minors | ||||
| 500 | Our services are not intended for people under the age of 18. In general, we don | ||||
| > | ’t intentionally collect personal data about persons below that age (collectivel | ||||
| > | y called “minors”). The limited circumstances where we might need to collect fro | ||||
| > | m parents or guardians the personal data of minors include: | ||||
| 501 | As part of a reservation | ||||
| 502 | The purchase of other travel-related services | ||||
| 503 | In other exceptional circumstances (e.g. features addressed to families). | ||||
| 504 | If we become aware (for example, through a Customer Support request) that we’ve | ||||
| > | processed personal data about minors without the valid consent of their parent o | ||||
| > | r guardian where required, we will delete it. | ||||
| 505 | Where personal data of minors is provided, we may in limited circumstances retai | ||||
| > | n and use this personal data to test, train, and improve our AI systems to meet | ||||
| > | our legal obligations or legitimate interests to ensure measures taken to detect | ||||
| > | and address violations of our content integrity and moderation policies remain | ||||
| > | proportionate and effective. | ||||
| 506 | Back to top | ||||
| 507 | Your rights | ||||
| 508 | We want you to be in control of how we use your personal data. You can do this i | ||||
| > | n the following ways: | ||||
| 509 | Right | ||||
| 510 | Description | ||||
| 511 | AccessYou can ask us for a copy of the personal data we hold about you. | ||||
| 512 | CorrectionYou can inform us anytime of changes to your personal data and ask us | ||||
| > | to correct certain personal data we hold about you.You can make some of these ch | ||||
| > | anges directly when you have an account. We rely on you to make sure that your p | ||||
| > | ersonal info is complete, accurate, and current. | ||||
| 513 | ErasureYou can ask us to erase the personal data we hold about you when, for exa | ||||
| > | mple, it is no longer needed or we have asked for your consent and you later wit | ||||
| > | hdraw it. | ||||
| 514 | RestrictionIn certain situations, you can ask us to block or restrict the proces | ||||
| > | sing of the personal data we hold about you and object to particular ways we’re | ||||
| > | using your personal data. | ||||
| 515 | PortabilityIn certain situations, you can also ask us to provide you with specif | ||||
| > | ic personal data you have given us for possible transmission to a third party. | ||||
| 516 | Withdrawal of consentWhere we have collected and processed your personal data on | ||||
| > | the basis of your consent, you can withdraw that consent at any time, subject t | ||||
| > | o applicable law. | ||||
| 517 | ObjectionWhere we process your personal data based on legitimate interest or the | ||||
| > | public interest, you have the right to object to that use of your personal data | ||||
| > | anytime, subject to applicable law. | ||||
| 518 | We offer various ways for you to exercise your rights or raise questions and con | ||||
| > | cerns about your personal data at Booking.com: | ||||
| 519 | Directly from your accountIf you have an account, you can access a lot of your p | ||||
| > | ersonal data through our websites or mobile apps. You’ll generally find the opti | ||||
| > | on to add, update, or remove information we have about you in your account setti | ||||
| > | ngs. | ||||
| 520 | Using our Data Subject Request formIf you can’t perform an action through our we | ||||
| > | bsites or mobile apps (for example, because certain personal data we have about | ||||
| > | you isn’t accessible online), you can easily submit your request to us via this | ||||
| > | Data Subject Request form. | ||||
| 521 | By emailIf you can’t perform an action directly from your account or using our D | ||||
| > | ata Subject Request form (for example because a certain option isn’t available), | ||||
| > | you can exercise the data subject rights mentioned in this notice by contacting | ||||
| > | our privacy team (which includes our Data Protection Officer) via the email add | ||||
| > | ress given in the section Our company and how we comply with privacy laws. You c | ||||
| > | an contact us the same way for any other requests or questions about this privac | ||||
| > | y notice or if you have a complaint or concern about the processing of your pers | ||||
| > | onal data. We recommend including your country of residence when contacting us t | ||||
| > | hrough this channel to help us respond to your request. | ||||
| 522 | By mailIf you’d prefer to exercise your data subject rights by mail, address it | ||||
| > | to our privacy team using the mailing address in Our company and how we comply w | ||||
| > | ith privacy laws. By default, we’ll respond to such requests electronically. | ||||
| 523 | To protect your personal information, we may need to verify your identity before | ||||
| > | completing your request. We will do this by asking you questions about your pre | ||||
| > | vious reservations with us. We’ll respond to your request without undue delay. | ||||
| 524 | If you aren’t satisfied with our response to your request or have other concerns | ||||
| > | about your personal data, you can also contact your data protection supervisory | ||||
| > | authority. | ||||
| 525 | For questions about a reservation, contact our Customer Service team through our | ||||
| > | customer service contact page. | ||||
| 526 | Back to top | ||||
| 527 | Our company and how we further comply with privacy laws | ||||
| 528 | The entities relevant for this notice include: | ||||
| 529 | Entity name | ||||
| 530 | Mailing address | ||||
| 531 | Privacy email contact details | ||||
| 532 | Comments | ||||
| 533 | Booking.com B.V.Oosterdokskade 163, 1011 DL Amsterdam, The Netherlands.dataprote | ||||
| > | ctionoffice@booking.comOperates the platform and is the controller for the proce | ||||
| > | ssing of personal data as described in this privacy notice, except where explici | ||||
| > | tly stated otherwise. It is the EU representative for Booking.com Transport Ltd. | ||||
| > | (BTL). | ||||
| 534 | Booking.com Distribution B.V. (BDBV)Oosterdokskade 163, 1011 DL, Amsterdam, The | ||||
| > | Netherlands.dataprotectionoffice@booking.comA sister company of Booking.com B.V. | ||||
| > | Booking.com B.V. and BDBV work closely together to offer customers different ins | ||||
| > | urance products and services for trip reservations (e.g. room cancellation insur | ||||
| > | ance). When BDBV acts as an intermediary for insurance products and services via | ||||
| > | Booking.com B.V., the two companies are jointly responsible for the collection | ||||
| > | of insurance-specific data and its transmission from Booking.com B.V. to BDBV. H | ||||
| > | owever, BDBV acts as the sole controller for any processing outside of the Booki | ||||
| > | ng.com B.V. systems. | ||||
| 535 | Booking.com Transport Ltd. (BTL)The Goods Yard Building, 6 Goods Yard Street, Ma | ||||
| > | nchester, M3 3BG, United Kingdom.dataprotectionofficer@rentalcars.comA sister co | ||||
| > | mpany of Booking.com B.V.BTL trades as Rentalcars.com. It’s the controller for a | ||||
| > | ny ground transportation services. | ||||
| 536 | The contact details are the way to contact the Booking.com Data Protection Offic | ||||
| > | er. | ||||
| 537 | In some countries, we have appointed a local representative. If you live in one | ||||
| > | of these countries, you may also use the following contact details for requests | ||||
| > | related to this privacy notice. | ||||
| 538 | Country | ||||
| 539 | Local representative | ||||
| 540 | Mailing address | ||||
| 541 | Privacy email contact details | ||||
| 542 | Bosnia and HerzegovinaFerid Kapidžić, attorney at lawFerhadija 13, 71000 Sarajev | ||||
| > | odataprotectionoffice@booking.com | ||||
| 543 | SerbiaMikijelj Jankovic Bogdanovic, attorneys at lawVlajkoviceva 28 | ||||
| 544 | 11000 Belgradedataprotectionoffice@booking.com | ||||
| 545 | South KoreaBae, Kim & Lee LLC (Representative: Soonik Kwon)Tower B, Centropolis, | ||||
| > | 26 Ujeongguk-ro, Jongno-gu, Seoul 03161. Phone: +82 2 3404 0106 (or +82 2 3404 | ||||
| > | 0153 for ground transportation)privacy.kr@booking.com | ||||
| 546 | TurkeyOzdagistanli Ekici Avukatlık OrtaklığıAl Zambak Sok No: 2 Varyap Meridian | ||||
| > | Grand Tower A Blok K: 32 D: 270 Ataşehir-İstanbul.dataprotectionoffice@booking.c | ||||
| > | om | ||||
| 547 | Booking.com is subject to an array of laws and regulations, including those rela | ||||
| > | ted to personal data protection, and their enforcement through data protection s | ||||
| > | upervisory and other authorities. Among others, we are subject to supervision by | ||||
| > | the Dutch Supervisory Authority (the “Autoriteit Persoonsgegevens” (AP)) based | ||||
| > | in the Netherlands, as well as the Information Commissioner’s Office (ICO) in th | ||||
| > | e United Kingdom. | ||||
| 548 | Booking.com may be contacted by law enforcement agencies seeking to obtain speci | ||||
| > | fic personal data, for example, in connection with their criminal investigations | ||||
| > | or reports they receive about missing persons. Similarly, other agencies and au | ||||
| > | thorities may contact Booking.com with ad hoc or recurring information requests, | ||||
| > | in connection with short-term rental laws or consumer protection laws for examp | ||||
| > | le. Duly authorized representatives from agencies and other authorities must sub | ||||
| > | mit such requests only via our Law Enforcement Response processes and using the | ||||
| > | portal we make available for these purposes. | ||||
| 549 | Back to top | ||||
| 550 | List your property | ||||
| 551 | Mobile version | ||||
| 552 | Your account | ||||
| 553 | Make changes online to your booking | ||||
| 554 | Customer Service Help | ||||
| 555 | Become an affiliate | ||||
| 556 | Booking.com for Business | ||||
| 557 | Countries | ||||
| 558 | Regions | ||||
| 559 | Cities | ||||
| 560 | Districts | ||||
| 561 | Airports | ||||
| 562 | Hotels | ||||
| 563 | Places of interest | ||||
| 564 | Homes | ||||
| 565 | Apartments | ||||
| 566 | Resorts | ||||
| 567 | Villas | ||||
| 568 | Hostels | ||||
| 569 | B&Bs | ||||
| 570 | Guest Houses | ||||
| 571 | Unique places to stay | ||||
| 572 | Reviews | ||||
| 573 | Discover monthly stays | ||||
| 574 | Travel articles | ||||
| 575 | Seasonal and holiday deals | ||||
| 576 | Traveller Review Awards | ||||
| 577 | Car rental | ||||
| 578 | Flight finder | ||||
| 579 | Restaurant reservations | ||||
| 580 | Booking.com for Travel Agents | ||||
| 581 | About Booking.com | ||||
| 582 | Customer Service Help | ||||
| 583 | Partner help | ||||
| 584 | Careers | ||||
| 585 | Sustainability | ||||
| 586 | Press Center | ||||
| 587 | Safety Resource Center | ||||
| 588 | Investor relations | ||||
| 589 | Terms of Service | ||||
| 590 | Partner dispute | ||||
| 591 | How We Work | ||||
| 592 | Privacy Notice | ||||
| 593 | Modern Slavery Statement | ||||
| 594 | Human Rights Statement | ||||
| 595 | Corporate contact | ||||
| 596 | Content guidelines and reporting | ||||
| 597 | Extranet Log-in | ||||
| 598 | Copyright © 1996–2026 | ||||
| 599 | Booking.com™. All rights reserved. | ||||
| 600 | Booking.com is part of Booking Holdings Inc., the world leader in online travel | ||||
| > | and related services. | ||||
| 601 | Start of dialog content | ||||
| 602 | Verified reviews from real guests. | ||||
| 603 | We have more than 70 million property reviews, all from real, verified guests. | ||||
| 604 | How does it work? | ||||
| 605 | 1 | ||||
| 606 | It starts with a booking | ||||
| 607 | It starts with a booking | ||||
| 608 | The only way to leave a review is to first make a booking. That's how we know ou | ||||
| > | r reviews come from real guests who have stayed at the property. | ||||
| 609 | 2 | ||||
| 610 | Followed by a trip | ||||
| 611 | Followed by a trip | ||||
| 612 | When guests stay at the property, they check out how quiet the room is, how frie | ||||
| > | ndly the staff is, and more. | ||||
| 613 | 3 | ||||
| 614 | And finally, a review | ||||
| 615 | And finally, a review | ||||
| 616 | After their trip, guests tell us about their stay. We check for naughty words an | ||||
| > | d verify the authenticity of all guest reviews before adding them to our site. | ||||
| 617 | If you booked through us and want to leave a review, please sign in first. | ||||
| 618 | Sign in and leave a review | ||||
| 619 | End of dialog content | ||||
| 620 | « | ||||
| 621 | » | ||||
| 622 | Su | ||||
| 623 | Mo | ||||
| 624 | Tu | ||||
| 625 | We | ||||
| 626 | Th | ||||
| 627 | Fr | ||||
| 628 | Sa | ||||
| 629 | Close calendar | ||||
| 630 | Sign in to continue | ||||
| 631 | Sign in to your account | ||||
| 632 | or use one of these options | ||||
| 633 | Don't have an account yet? Create your account | ||||
| 634 | 2595230|1 | ||||
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