| Before | After | ||
|---|---|---|---|
| 0 | Terms and Conditions [Last Updated October 1, 2025] Welcome to Best Buy. | 0 | Terms and Conditions [Last Updated September 25, 2026] Welcome to Best Buy. |
| 25 | By signing up for, and continuing to be subscribed to, promotional emails from Best Buy you understand and agree that the subject lines of such communications are necessarily limited in space and the contents may be subject to additional disclosures, limitations, clarifications, and restrictions. | ||
| 26 | You also agree to waive any claims based on the content of email subject lines to the fullest extent permitted by applicable law. | ||
| 86 | Digital Agents A "Digital Agent” means any technology or software system, including those enabled by AI, that has the ability to take autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity. | ||
| 87 | The terms in this section apply if you use, authorize, allow, enable, or otherwise cause a Digital Agent to interact with any Best Buy Properties on your behalf. | ||
| 88 | At Best Buy’s sole discretion, for any or no reason and with or without notice, we may limit, restrict, suspend, block, ban, or otherwise prevent any Digital Agent from interacting with any Best Buy Properties. | ||
| 89 | Digital Agents are not authorized to access or otherwise interact with Best Buy Properties except through the use of Best Buy’s expressly authorized or published methods, subject to any limitations imposed by Best Buy (e.g., frequency, volume, etc.), and then, only if it (a) identifies itself as a Digital Agent and (b) is used or employed by and on behalf of a single, identified, authenticated, and logged-in customer. | ||
| 90 | To identify itself, the Digital Agent must, in all HTTP/HTTPS requests, identify that the request is from a Digital Agent and disclose the name of the Digital Agent in the request's applicable Digital Agent identification parameter; e.g., "DigitalAgent/[name]". | ||
| 91 | In addition to the requirements set forth in these Terms, all Digital Agents must also comply with any additional guidelines and requirements associated with Digital Agent usage (including without limitation identification specifications, allowed endpoints, frequency and volume limitation, and other transaction requirements), such as a Digital Agent Access Policy, published by Best Buy. | ||
| 92 | Best Buy provides no guarantee of compatibility or continued support for Digital Agents and may change or discontinue availability of any or all aspects of its authorized or published methods at any time with or without notice. | ||
| 93 | Digital Agent activity on Best Buy Properties must be transparent and must not conceal or obfuscate their activity or otherwise attempt to appear as if they are human, such as by mimicking the speed or pattern of human keystrokes, page navigation, or other interactions. | ||
| 94 | Digital Agents must also not complete, circumvent, compromise, or prevent the use of any CAPTCHAs or other mechanisms used or intended to distinguish computers from humans to prevent the use of automations, bots, or other technology from interacting with such content. | ||
| 95 | If you choose to use a Digital Agent to make purchases, you expressly authorize that Digital Agent to act on your behalf and agree that all actions taken and any purchases made by any Digital Agent you use will be deemed in all respects as if you performed them yourself. | ||
| 96 | Best Buy is not responsible for conduct, errors, actions, or inaction by any Digital Agent. | ||
| 97 | Purchases made on your behalf by your Digital agent will be processed in accordance with and subject to Best Buy’s Terms and Conditions. | ||
| 98 | By authorizing a Digital Agent, you also consent to Best Buy sharing account, order, transaction, and other information (including personal information) with that Digital Agent. | ||
| 99 | Please be aware that your use of a Digital Agent may also be subject to further terms and conditions and/or a privacy policy by the Digital Agent’s provider that are separate and distinct from these Terms and Best Buy’s Privacy Policy. | ||
| 90 | Arbitration Agreement Binding Arbitration. “Dispute” shall be interpreted broadly and cover any claim or controversy arising out of or relating in any way whatsoever to your relationship or interaction with Best Buy, its agents, and its present and future subsidiaries, affiliates, and designees—including, but not limited to, GreatCall, Lively, Geek Squad, Magnolia, and Pacific Sales—whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. | 106 | Arbitration Agreement Binding Arbitration. “Dispute” shall be interpreted broadly and cover any claim or controversy arising out of or relating in any way whatsoever to your relationship or interaction with Best Buy, its agents, and its present and future subsidiaries, affiliates, and designees—including, but not limited to, GreatCall, Lively, Geek Squad, Magnolia, and Pacific Sales—whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory to the fullest extent permitted by the Federal Arbitration Act. |
| 94 | Whether a Dispute falls within the jurisdictional limits of small claims court is for a small claims court to decide in the first instance. | 110 | Whether a Dispute falls within the jurisdictional limits of small claims court is for the small claims court to decide in the first instance. |
| 96 | Dispute, however, does not include disputes or claims seeking to enjoin the misuse of intellectual property rights, which may be brought in a court of competent jurisdiction. | 112 | Dispute, however, does not include disputes or claims seeking to enjoin the misuse of intellectual property rights (patents, copyrights, trademarks, and trade secrets), which may be brought in a court of competent jurisdiction. |
| 97 | The arbitrator shall decide all issues except the following (which are for a court of competent jurisdiction to decide): (1) issues that are reserved for a court in these Terms; (2) issues that relate to the scope, validity, or enforceability of the arbitration agreement, class action waiver, jury trial waiver, or any of the provisions of this Dispute Resolution section; and (3) issues that relate to the arbitrability of any Dispute. | 113 | The arbitrator shall decide all issues except the following (which are for a court of competent jurisdiction to decide): (1) issues that are reserved for a court in these Terms; (2) issues that relate to the scope, validity, or enforceability of the arbitration agreement, class action waiver, jury trial waiver, or any of the provisions of this Dispute Resolution section; (3) issues that relate to the arbitrability of any Dispute; and (4) disagreements as to whether this or a different version of the arbitration agreement applies to a Dispute. |
| 103 | The party initiating the Dispute must send the other a written notice of the Dispute (“Notice”) that includes all of the following information: (1) the party’s name and contact information (address, telephone number, and email address); (2) information sufficient to identify any account and transaction at issue; and (3) a detailed description of the nature and basis of the Dispute (including approximate date, time and location, if applicable) and the relief sought, including a good faith calculation for it. | 119 | The party initiating the Dispute must send the other a written notice of the Dispute, personally signed by the party initiating the Dispute (and their counsel, if represented) that includes all of the following information ("Notice"): (1) the party’s name and contact information (address, telephone number, and email address); (2) specific information sufficient to identify any product, account, interaction, and transaction at issue (including any relevant purchase receipts and information related to any relevant online or in-store interactions, if applicable); and (3) a detailed description of the nature and basis of the Dispute (including approximate date, time and location, if applicable) and the relief sought, including a good faith calculation for it. |
| 104 | The Notice must be personally signed by the party initiating the Dispute (and their counsel, if represented). | — | Removed |
| 107 | The party receiving the Notice may request a telephone settlement conference to aid in the resolution of the Dispute. | 122 | The party receiving the Notice may request a telephone or video settlement conference to aid in the resolution of the Dispute. |
| 110 | Completion of this Mandatory Informal Dispute Resolution Process is a condition precedent to initiating a claim in arbitration. | 125 | Completion of this Mandatory Informal Dispute Resolution Process is a condition precedent to initiating the Dispute in arbitration. |
| 114 | All applicable limitations periods (including statutes of limitation) will be tolled from the date of the receipt of a completed Notice through the conclusion of this Mandatory Informal Dispute Resolution Process. | 129 | All applicable limitations periods (including statutes of limitation) will be tolled from the date of the receipt of a Notice through the conclusion of this Mandatory Informal Dispute Resolution Process. |
| 115 | You or Best Buy may commence arbitration if the Dispute is not resolved through this process. | 130 | You or Best Buy may commence arbitration only if the Dispute is not resolved through this process. |
| 117 | The arbitration of any Dispute shall be administered by and conducted in accordance with the rules of the American Arbitration Association (“AAA”) including the AAA’s Consumer Arbitration Rules and Supplementary Rules for Mass Arbitration (as applicable) (“AAA Rules”), as modified by this arbitration agreement. | 132 | The arbitration of any Dispute shall be administered by and conducted in accordance with the rules of JAMS including the JAMS Streamlined Arbitration Rules & Procedures and any Mass Arbitration Procedures & Guidelines applicable to the Dispute (collectively, the “JAMS Rules”), as modified by this arbitration agreement. |
| 118 | The AAA Rules are available at www.adr.org. | 133 | The JAMS Rules are available at www.jamsadr.com/adr-rules-procedures/. |
| 119 | You and we understand that the AAA’s prior administrative determination that this arbitration agreement comports with the Consumer Due Process Protocol is final and that neither a court nor an arbitrator may revisit it. | 134 | If JAMS is unable or unwilling to administer the arbitration consistent with this arbitration agreement, the parties shall agree on an alternative administrator that will do so. |
| 120 | If the AAA is unable or unwilling to administer the arbitration consistent with this arbitration agreement, the parties shall arbitrate before JAMS in accordance with their Streamlined Arbitration Rules & Procedures, and any applicable JAMS mass arbitration procedures and guidelines, as modified by this arbitration agreement. | 135 | If the parties cannot agree on an alternative provider that will do so, the parties shall petition a court of competent jurisdiction to appoint an arbitration provider that will do so. |
| 121 | If JAMS is unable or unwilling to administer the arbitration consistent with this arbitration agreement and the parties cannot agree on an alternative provider that will do so, the parties shall petition a court of competent jurisdiction to appoint an arbitration provider that will do so. | 136 | An arbitration demand must be accompanied by a copy of the Notice, a certification of compliance with the Mandatory Informal Dispute Resolution Process, a disclosure of all persons or entities with a stake or financial interest in the arbitration, and be personally signed by the party initiating the arbitration (and counsel, if represented). |
| 122 | An arbitration demand must be accompanied by a certification of compliance with the Mandatory Informal Dispute Resolution Process and be personally signed by the party initiating the arbitration (and counsel, if represented). | — | Removed |
| 139 | The arbitrator shall be selected through a strike-and-rank process. | ||
| 142 | An arbitrator may require a party to personally appear at an early case management conference (with counsel, if represented), including to confirm that the arbitration is authorized. | ||
| 132 | An arbitrator must follow and enforce these Terms as a court would. | 148 | An arbitrator shall follow and enforce these Terms as a court would. |
| 137 | An award shall have no preclusive effect in any other arbitration or proceeding involving Best Buy in which you are not the sole named party. | 153 | An award shall have no preclusive effect in any other arbitration or proceeding involving non-identical parties. |
| 139 | Payment of all arbitration fees will be governed by the AAA Rules (unless JAMS or another provider administers the arbitration as set forth above, in which case their respective rules shall govern). | 155 | Payment of all arbitration fees will be governed by the JAMS Rules. |
| 141 | Therefore, you or Best Buy may elect to engage with the AAA (or the applicable provider) regarding arbitration fees, and you and Best Buy agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties. | 157 | Therefore, you or Best Buy may elect to engage with JAMS regarding arbitration fees, and you and Best Buy agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties. |
| 146 | The parties agree that as part of these procedures, their counsel shall meet and confer in good faith in an effort to resolve the Disputes, streamline procedures, address the exchange of information, modify the number of Disputes to be adjudicated, and conserve the parties’ and the AAA’s resources. | 162 | The parties agree that as part of these procedures, their counsel shall meet and confer in good faith in an effort to resolve the Disputes, streamline procedures, address the exchange of information, increase or decrease the number of Disputes to be adjudicated, coordinate with a JAMS Process Administrator, and conserve the parties’ and JAMS's resources. |
| 147 | If your claim is part of a Mass Arbitration, any applicable limitations periods (including statutes of limitations) shall be tolled for your Dispute from the time that your Dispute is first submitted to the AAA until your Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision. | 163 | You and Best Buy agree that a Process Administrator shall be appointed in any Mass Arbitration through a strike-and-rank process unless the parties agree otherwise. |
| 148 | STAGE ONE: If at least 100 Disputes are submitted as part of the Mass Arbitration, counsel for the claimants and counsel for Best Buy shall each select 50 Disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. | 164 | If your claim is part of a Mass Arbitration, any applicable limitations periods (including statutes of limitations) shall be tolled for your Dispute from the time that your Dispute is first submitted to JAMS until your Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision. |
| 149 | The number of Disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 100 Disputes, all shall proceed individually in Stage One). | 165 | STAGE ONE: If more than 50 Disputes are submitted as part of the Mass Arbitration, counsel for the claimants and counsel for Best Buy shall each select 25 Disputes per side (50 total) to be deemed filed and to proceed as cases in individual arbitrations as part of this initial staged process. |
| 150 | Each of the 100 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. | 166 | The number of Disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are 50 or fewer Disputes, all shall proceed individually in Stage One). |
| 167 | Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. | ||
| 152 | The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. | 169 | The remaining Disputes shall not be deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. |
| 154 | STAGE TWO: If the remaining Disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for Best Buy shall each select 100 Disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. | 171 | STAGE TWO: If the remaining Disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for Best Buy shall each select 25 Disputes per side (50 total) to be deemed filed and to proceed as cases in individual arbitrations as part of a second staged process. |
| 155 | The number of Disputes to be selected to proceed as part of this second staged process can be increased or decreased by agreement of counsel for the parties (and if there are fewer than 200 Disputes, all shall proceed individually in Stage Two). | 172 | The number of Disputes to be selected to proceed as part of this second staged process can be increased or decreased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage Two). |
| 156 | No more than five cases may be assigned to a single arbitrator to proceed individually. | 173 | No more than two cases may be assigned to a single arbitrator to proceed individually. |
| 158 | The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. | 175 | The remaining Disputes shall not be deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. |
| 160 | Upon the completion of the mediation set forth in Stage Two, each remaining Dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Terms. | 177 | Upon the completion of the mediation set forth in Stage Two, each remaining Dispute (if any) that is not settled, otherwise resolved, or withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Terms. |
| 161 | Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining Disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually-agreeable process. | 178 | Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining Disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually-agreeable process Counsel for the parties may also agree to have the Process Administrator determine a process for the continued administration of the remaining Disputes in arbitration through a staged or batched process that takes into account ensuring that arbitration remains fair, efficient, and cost-effective for all parties. |
| 166 | If we make any future changes to this arbitration agreement (other than a change to our contact information), you may reject any such change by sending your personally signed, written notice to the following address within 30 days of the change: Best Buy CT Corporation System, Inc. 1010 Dale Street North St. Paul, MN 55117-5603 Such written notice does not constitute an opt out of arbitration altogether. | 183 | If we make any future changes to this arbitration agreement (other than a change to our contact information), you may reject any such change by sending your individualized and personally signed written notice that includes your name, address, telephone number, email address (including any email address associated with your Best Buy account) and a clear statement that you wish to opt out of the changes to the arbitration agreement to the following address within 30 days of the change: Best Buy CT Corporation System, Inc. 1010 Dale Street North St. Paul, MN 55117-5603 Such written notice does not constitute an opt out of arbitration altogether. |
| 169 | You and we agree to waive any right to bring or to participate in such an action in arbitration or in court to the fullest extent allowable by applicable law. | 186 | You and we agree to waive any right to bring or to participate in such an action in arbitration or in court to the fullest extent permitted by applicable law. |
| 171 | To the fullest extent permitted by applicable law, you and we waive the right to a jury trial. | 188 | To the fullest extent permitted by applicable law, you and Best Buy waive the right to a jury trial. |
| 172 | Applicable Law and Venue THE FEDERAL ARBITRATION ACT AND APPLICABLE FEDERAL LAW (OR IN THE ABSENCE OF APPLICABLE FEDERAL LAW, THEN THE LAWS OF THE STATE OF MINNESOTA), WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THESE TERMS AND APPLY TO ANY DISPUTES BETWEEN YOU AND BEST BUY. | 189 | Governing Law and Venue Except with respect to the arbitration agreement as set forth above, the laws of the state of Minnesota will govern these Terms and any disputes and claims between you and Best Buy without regard to Minnesota's conflict of law rules. |
| 173 | UNLESS YOU AND BEST BUY AGREE OTHERWISE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE STATE AND FEDERAL COURTS THAT ENCOMPASS HENNEPIN COUNTY, MINNESOTA SHALL HAVE EXCLUSIVE JURISDICTION OVER ANY DISPUTES (EXCEPT FOR CLAIMS BROUGHT IN SMALL CLAIMS COURT) THAT ARE NOT SUBJECT TO ARBITRATION, THAT ARE OPTED OUT OF ARBITRATION PURSUANT TO THESE TERMS, OR OVER ANY ACTION THAT SEEKS TO ENFORCE OR CHALLENGE THE ENFORCEABILITY OF THE ARBITRATION AGREEMENT OR ANY PROVISION OF THE ARBITRATION AGREEMENT OR THESE TERMS. | 190 | Unless you and Best Buy agree otherwise, to the fullest extent permitted by applicable law, the state and federal courts that encompass Hennepin County, Minnesota, shall have exclusive jurisdiction over any disputes and claims (except for small claims court) that are not subject to arbitration, that are reserved for a court in these Terms, or over any action that seeks to enforce or challenge the enforceability of the arbitration agreement or any other portion of the Terms. |
| 174 | YOU AND BEST BUY CONSENT TO THE EXCLUSIVE JURISDICTION OF THOSE COURTS AND WAIVE ANY OBJECTIONS AS TO PERSONAL JURISDICTION OR AS TO THE LAYING OF VENUE IN SUCH COURTS BECAUSE OF (1) INCONVENIENT FORUM OR (2) ANY OTHER BASIS OR RIGHT TO SEEK TO TRANSFER OR CHANGE VENUE OF ANY SUCH ACTION TO ANOTHER COURT. | 191 | You and Best Buy consent to the exclusive jurisdiction of those courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts because of (1) inconvenient forum or (2) any other basis or right to seek to transfer or change venue of any such action to another court. |
| 175 | Additional terms and policies The following terms and policies also govern your use of the Best Buy Properties and are incorporated by reference into the Terms: Price Match Guarantee Returns & Exchanges Shipping Scheduled Delivery Appliance Delivery Services, Plans & Subscriptions Special Offers & Digital Coupons Gift Cards Terms and Conditions Termination of use We may, in our sole discretion, terminate your Best Buy account or your use of the Best Buy Properties at any time. | 192 | Additional terms and policies The following terms and policies also govern your use of the Best Buy Properties and are incorporated by reference into the Terms: Price Match Guarantee Returns & Exchanges Shipping International Orders Scheduled Delivery Appliance Delivery Services, Plans & Subscriptions Special Offers & Digital Coupons Gift Cards Terms and Conditions Termination of use We may, in our sole discretion, terminate your Best Buy account or your use of the Best Buy Properties at any time. |
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