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|---|---|---|---|
| 0 | Full Terms of Service Terms of Service Last Updated: November 14, 2025 Welcome to 23andMe Terms of Service Like the As, Ts, Cs, and Gs that make up your DNA, our Terms of Service (what we call the “Terms”) make up the agreement between 23andMe Research Institute (“23andMe”) and you. | 0 | Full Terms of Service Terms of Service Last Updated: November 14, 2025 THESE TERMS OF SERVICE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS. |
| 1 | These Terms govern your use and access to 23andMe's products, software, services, and website (including but not limited to text, graphics, images, and other material and information) as accessed from time to time by you, regardless if the use is in connection with an account or not (collectively, the “Services”). | 1 | VIEW THESE TERMS HERE . |
| 2 | Please read the Terms carefully, and any policies, guidelines or rules applicable to such Services, as they constitute a legal agreement between 23andMe and you. | 2 | Welcome to 23andMe Terms of Service Like the As, Ts, Cs, and Gs that make up your DNA, our Terms of Service (what we call the “Terms”) make up the agreement between 23andMe Research Institute (“23andMe”) and you. |
| 3 | These Terms govern your use and access to 23andMe’s products, software, services, and website (including but not limited to text, graphics, images, and other material and information) as accessed from time to time by you, regardless if the use is in connection with an account or not (collectively, the “Services”). | ||
| 4 | Please read the Terms carefully, and any policies, guidelines, or rules applicable to such Services, as they constitute a legal agreement between 23andMe and you. | ||
| 6 | These Terms apply to you if you live outside of the United States, Canada, European Economic Area (“EEA”), United Kingdom (“UK”) or Switzerland or if you access our Services outside of the United States, Canada, EEA, UK or Switzerland. | 8 | These Terms apply to you if you live in the United States or if you access our Services in the United States. |
| 7 | Please review the Terms available in the respective region specific to the 23andMe Services you access. 1. | 9 | If you live outside the United States, please review the Terms available in the respective region specific to the 23andMe Services you access. 1. |
| 12 | Other Terms and Conditions If you choose to use or purchase additional Services, they may have their own terms and conditions. | 14 | Other Terms and Conditions If you choose to use or purchase additional Services for a business or commercial purpose, or any purpose other than personal use, they may have their own terms and conditions. |
| 15 | If there is a conflict between these Terms and the additional terms for a specific portion of the Services, the additional terms will govern your use or purchase of the additional Services. 23andMe’s obligations, if any, with regard to Services are governed solely by the agreements according to which they are provided, and nothing presented through the Services should be construed to alter such agreements. | 17 | In the event those additional terms may conflict with or be inconsistent with these Terms, including any arbitration provision or dispute resolution provision, these Terms will control. |
| 16 | Each of these terms and conditions may be changed from time to time. | 18 | The following terms also govern and apply to your use of the Services, and they are incorporated herein by this reference: Membership Terms Telehealth Terms Important Test Info Each of these terms and conditions may be changed from time to time. 23andMe may make changes to the Terms at any time. |
| 17 | Once we post changes on the Services, they are effective immediately. 23andMe may make changes to the Terms in the future. | 19 | If we make a material change to the Terms, we will notify you, such as by posting a notice on our website or sending a message to the email address associated with your account. |
| 18 | If we make a material change to the Terms, we will notify you, such as posting a notice on our website or sending a message to the email address associated with your account. | — | Removed |
| 32 | Note: If the user breaches this policy agreement and resubmits another sample through a future purchase of the Service and processing is not successful, 23andMe will not offer to reprocess the sample or provide the user a refund. | 33 | Note: If the user breaches this policy agreement and resubmits another sample through a future purchase of the Service and processing is not successful, 23andMe will not offer to reprocess the sample. |
| 33 | Even for processing that meets our high standards, a small, unknown fraction of the data generated during the laboratory process may be un-interpretable or incorrect (referred to as "Errors"). | 34 | Even for processing that meets our high standards, a small, unknown fraction of the data generated during the laboratory process may be un-interpretable or incorrect (referred to as “Errors”). |
| 34 | As this possibility is known in advance, users are not entitled to refunds where these Errors occur. | 35 | No Refunds. |
| 36 | Except as may be required by applicable law, payments are non-refundable and there are no refunds or credits for partially used services. | ||
| 37 | Please refer to 23andMe’s Return and Refund Policy . | ||
| 37 | Your ethnicity, environmental factors, lifestyle choices are far more important predictors and may affect the relevance of each report and how your results may be interpreted. | 40 | Your ethnicity, environmental factors, and lifestyle choices are far more important predictors and may affect the relevance of each report and how your results may be interpreted. |
| 42 | Please note:the Genetic Information provided by 23andMe is for research, informational, and educational use only. | 45 | Please note, the Genetic Information provided by 23andMe is for research, informational, and educational use only. |
| 43 | This means two things. | 46 | This means two things: Many of the genetic discoveries that we report have not been clinically validated, and the technology we use, which is the same technology used by the research community, to date has not been widely used for clinical testing. |
| 44 | Many of the genetic discoveries that we report have not been clinically validated, and the technology we use, which is the same technology used by the research community, to date has not been widely used for clinical testing. | — | Removed |
| 53 | When we use the term “Product Development", it means research performed for the purpose of new product development and new product development activities performed by 23andMe on De-identified Information. | 55 | When we use the term “Product Development,” it means research performed for the purpose of new product development and new product development activities performed by 23andMe on De-identified Information. |
| 54 | These activities may include, among other things, improving our Services and/or offering new products or services to you; performing quality control activities; conducting data analysis that may lead to and/or include commercialization with a third party. | 56 | These activities may include, among other things, improving our Services and/or offering new products or services to you; performing quality control activities; or conducting data analysis that may lead to and/or include commercialization with a third party. |
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