| March 19, 2026 14:49 UTC | May 5, 2026 08:13 UTC | ||||
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| f | 1 | Skip to main content | f | 1 | Skip to main content |
| n | 2 | ServicesShop by service | n | 2 | Our Service |
| 3 | Ancestry Service | 3 | Trust Center | ||
| 4 | The most comprehensive ancestry breakdown on the market. | ||||
| 5 | Learn more about Ancestry Service | ||||
| 6 | 23andMe | ||||
| 7 | Premium™ | ||||
| 8 | Membership fueled by discovery, sharpened by time. Provides 100s of genetic insi | ||||
| > | ghts and action tools. | ||||
| 9 | Learn more about 23andMe | ||||
| 10 | Premium™ | ||||
| 11 | Compare our services | ||||
| 12 | Shop by interest | ||||
| 13 | Ancestry | ||||
| 14 | Heart Health | ||||
| 15 | Alzheimer's Disease | ||||
| 16 | Diabetes | ||||
| 17 | Cancer | ||||
| 18 | Mental Health | ||||
| 19 | Education | ||||
| 20 | Privacy | ||||
| 21 | Security | ||||
| 22 | Sign in | 4 | Sign in | ||
| 23 | Register kit | 5 | Register kit | ||
| 24 | Help | 6 | Help | ||
| 25 | Join | 7 | Join | ||
| 26 | Open MenuClose Menu | 8 | Open MenuClose Menu | ||
| 27 | Join | 9 | Join | ||
| n | 28 | ServicesShop by service | n | 10 | Our Service |
| 29 | Ancestry ServiceThe most comprehensive ancestry breakdown on the market. | 11 | Trust Center | ||
| 30 | 23andMe | ||||
| 31 | Premium™Membership fueled by discovery, sharpened by time. Provides 100s of gene | ||||
| > | tic insights and action tools. | ||||
| 32 | Shop by interest | ||||
| 33 | Ancestry | ||||
| 34 | Heart Health | ||||
| 35 | Alzheimer's Disease | ||||
| 36 | Diabetes | ||||
| 37 | Cancer | ||||
| 38 | Mental Health | ||||
| 39 | Compare our services | ||||
| 40 | Education | ||||
| 41 | Total Health | ||||
| 42 | Privacy | ||||
| 43 | Security | ||||
| 44 | Sign in | 12 | Sign in | ||
| 45 | Register kit | 13 | Register kit | ||
| 46 | Help | 14 | Help | ||
| 48 | Full Terms of Service | 16 | Full Terms of Service | ||
| 49 | Terms of Service | 17 | Terms of Service | ||
| 50 | Last Updated: November 14, 2025 | 18 | Last Updated: November 14, 2025 | ||
| n | 51 | THESE TERMS OF SERVICE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THA | n | ||
| > | T REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN | ||||
| > | CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS. VIEW TH | ||||
| > | ESE TERMS HERE. | ||||
| 52 | Welcome to 23andMe Terms of Service | 19 | Welcome to 23andMe Terms of Service | ||
| n | 53 | Like the As, Ts, Cs, and Gs that make up your DNA, our Terms of Service (what we | n | 20 | Like the As, Ts, Cs, and Gs that make up your DNA, our Terms of Service (what we |
| > | call the “Terms”) make up the agreement between 23andMe Research Institute (“23 | > | call the “Terms”) make up the agreement between 23andMe Research Institute (“23 | ||
| > | andMe”) and you. These Terms govern your use and access to 23andMe’s products, s | > | andMe”) and you. These Terms govern your use and access to 23andMe's products, s | ||
| > | oftware, services, and website (including but not limited to text, graphics, ima | > | oftware, services, and website (including but not limited to text, graphics, ima | ||
| > | ges, and other material and information) as accessed from time to time by you, r | > | ges, and other material and information) as accessed from time to time by you, r | ||
| > | egardless if the use is in connection with an account or not (collectively, the | > | egardless if the use is in connection with an account or not (collectively, the | ||
| > | “Services”). | > | “Services”). | ||
| 54 | Please read the Terms carefully, and any policies, guidelines, or rules applicab | 21 | Please read the Terms carefully, and any policies, guidelines or rules applicabl | ||
| > | le to such Services, as they constitute a legal agreement between 23andMe and yo | > | e to such Services, as they constitute a legal agreement between 23andMe and you | ||
| > | u. We also encourage you to review our Privacy Statement for additional informat | > | . We also encourage you to review our Privacy Statement for additional informati | ||
| > | ion. Of course, if you do not agree with our Terms or any other policies, then d | > | on. Of course, if you do not agree with our Terms or any other policies, then do | ||
| > | o not use the Services. You can delete your account from your Account Settings a | > | not use the Services. You can delete your account from your Account Settings at | ||
| > | t any time. | > | any time. | ||
| 55 | These Terms apply to you if you live in the United States or if you access our S | 22 | These Terms apply to you if you live outside of the United States, Canada, Europ | ||
| > | ervices in the United States. If you live outside the United States, please revi | > | ean Economic Area (“EEA”), United Kingdom (“UK”) or Switzerland or if you access | ||
| > | ew the Terms available in the respective region specific to the 23andMe Services | > | our Services outside of the United States, Canada, EEA, UK or Switzerland. Plea | ||
| > | you access. | > | se review the Terms available in the respective region specific to the 23andMe S | ||
| > | ervices you access. | ||||
| 56 | 1. Who Can Use the Services | 23 | 1. Who Can Use the Services | ||
| 57 | We believe everyone should be able to access, understand, and benefit from their | 24 | We believe everyone should be able to access, understand, and benefit from their | ||
| > | genome. That said, there are a few restrictions about who can use our Services. | > | genome. That said, there are a few restrictions about who can use our Services. | ||
| > | By using the Services or creating an account, you represent, warrant and agree | > | By using the Services or creating an account, you represent, warrant and agree | ||
| > | that: | > | that: | ||
| 58 | You can form a binding contract with 23andMe; | 25 | You can form a binding contract with 23andMe; | ||
| 63 | You are not an insurance company or an employer; and | 30 | You are not an insurance company or an employer; and | ||
| 64 | You will not use the Services for any investigative forensic genealogy uses. | 31 | You will not use the Services for any investigative forensic genealogy uses. | ||
| 65 | Other Terms and Conditions | 32 | Other Terms and Conditions | ||
| n | 66 | If you choose to use or purchase additional Services for a business or commercia | n | 33 | If you choose to use or purchase additional Services, they may have their own te |
| > | l purpose, or any purpose other than personal use, they may have their own terms | > | rms and conditions. The specific terms and conditions associated with the use or | ||
| > | and conditions. The specific terms and conditions associated with the use or pu | > | purchase of additional Services are made a part of these Terms by this referenc | ||
| > | rchase of additional Services are made a part of these Terms by this reference. | > | e. Just like you agree to these Terms, you agree to abide by those additional te | ||
| > | Just like you agree to these Terms, you agree to abide by those additional terms | > | rms and conditions too. If there is a conflict between these Terms and the addit | ||
| > | and conditions too. In the event those additional terms may conflict with or be | > | ional terms for a specific portion of the Services, the additional terms will go | ||
| > | inconsistent with these Terms, including any arbitration provision or dispute r | > | vern your use or purchase of the additional Services. 23andMe’s obligations, if | ||
| > | esolution provision, these Terms will control. | > | any, with regard to Services are governed solely by the agreements according to | ||
| > | which they are provided, and nothing presented through the Services should be co | ||||
| > | nstrued to alter such agreements. | ||||
| 67 | The following terms also govern and apply to your use of the Services, and they | 34 | Each of these terms and conditions may be changed from time to time. Once we pos | ||
| > | are incorporated herein by this reference: | > | t changes on the Services, they are effective immediately. | ||
| 68 | Membership Terms | 35 | 23andMe may make changes to the Terms in the future. If we make a material chang | ||
| > | e to the Terms, we will notify you, such as posting a notice on our website or s | ||||
| > | ending a message to the email address associated with your account. By continuin | ||||
| > | g to access or use the Services, you agree to be bound by the revised Terms. | ||||
| 69 | Telehealth Terms | ||||
| 70 | Important Test Info | ||||
| 71 | Each of these terms and conditions may be changed from time to time. | ||||
| 72 | 23andMe may make changes to the Terms at any time. If we make a material change | ||||
| > | to the Terms, we will notify you, such as by posting a notice on our website or | ||||
| > | sending a message to the email address associated with your account. By continui | ||||
| > | ng to access or use the Services, you agree to be bound by the revised Terms. | ||||
| 73 | Risks and Considerations Regarding 23andMe Services | 36 | Risks and Considerations Regarding 23andMe Services | ||
| 74 | Once you obtain your Genetic Information, the knowledge is irrevocable. You shou | 37 | Once you obtain your Genetic Information, the knowledge is irrevocable. You shou | ||
| > | ld not assume that any information provided to you, whether now or as genetic re | > | ld not assume that any information provided to you, whether now or as genetic re | ||
| > | search advances, will be welcome or positive. As research advances, you may need | > | search advances, will be welcome or positive. As research advances, you may need | ||
| > | to obtain further Services from 23andMe, your physician, a genetic counselor, o | > | to obtain further Services from 23andMe, your physician, a genetic counselor, o | ||
| > | r other healthcare provider. We encourage you to talk to a genetic counselor to | > | r other healthcare provider. We encourage you to talk to a genetic counselor to | ||
| > | help you understand your results and testing options. | > | help you understand your results and testing options. | ||
| 75 | Some people feel a little anxious about getting genetic health results and you m | 38 | Some people feel a little anxious about getting genetic health results and you m | ||
| > | ay learn information about yourself that you do not anticipate. This is normal. | > | ay learn information about yourself that you do not anticipate. This is normal. | ||
| > | If you feel very anxious, you should speak to your physician or a genetic counse | > | If you feel very anxious, you should speak to your physician or a genetic counse | ||
| > | lor prior to collecting your sample for testing. Additionally, you may discover | > | lor prior to collecting your sample for testing. Additionally, you may discover | ||
| > | things about yourself that trouble you and that you may not have the ability to | > | things about yourself that trouble you and that you may not have the ability to | ||
| > | control or change (e.g., your father is not genetically your father, surprising | > | control or change (e.g., your father is not genetically your father, surprising | ||
| > | facts related to your ancestry, or that someone with your genotype may have a hi | > | facts related to your ancestry, or that someone with your genotype may have a hi | ||
| > | gher than average chance of developing a specific condition or disease). | > | gher than average chance of developing a specific condition or disease). | ||
| 78 | If the initial processing fails for any of above reasons, we will reprocess the | 41 | If the initial processing fails for any of above reasons, we will reprocess the | ||
| > | same sample at no charge to the user. | > | same sample at no charge to the user. | ||
| 79 | If the second attempt to process the same sample fails, we will offer to send an | 42 | If the second attempt to process the same sample fails, we will offer to send an | ||
| > | other sample collection kit to the user to collect a second sample at no charge. | > | other sample collection kit to the user to collect a second sample at no charge. | ||
| 80 | If the second attempt to process the sample is unsuccessful, (up to 0.65% of all | 43 | If the second attempt to process the sample is unsuccessful, (up to 0.65% of all | ||
| > | samples fail the second attempt at testing according to 23andMe data obtained i | > | samples fail the second attempt at testing according to 23andMe data obtained i | ||
| > | n 2019 for all genotype testing),* 23andMe will not send additional sample colle | > | n 2019 for all genotype testing),* 23andMe will not send additional sample colle | ||
| > | ction kits and the user will be entitled solely and exclusively to a complete re | > | ction kits and the user will be entitled solely and exclusively to a complete re | ||
| > | fund of the amount paid to 23andMe, less shipping and handling, provided the use | > | fund of the amount paid to 23andMe, less shipping and handling, provided the use | ||
| > | r shall not resubmit another sample through a future purchase of the Service. | > | r shall not resubmit another sample through a future purchase of the Service. | ||
| n | 81 | Note: If the user breaches this policy agreement and resubmits another sample th | n | 44 | Note: If the user breaches this policy agreement and resubmits another sample th |
| > | rough a future purchase of the Service and processing is not successful, 23andMe | > | rough a future purchase of the Service and processing is not successful, 23andMe | ||
| > | will not offer to reprocess the sample. Even for processing that meets our high | > | will not offer to reprocess the sample or provide the user a refund. Even for p | ||
| > | standards, a small, unknown fraction of the data generated during the laborator | > | rocessing that meets our high standards, a small, unknown fraction of the data g | ||
| > | y process may be un-interpretable or incorrect (referred to as “Errors”). | > | enerated during the laboratory process may be un-interpretable or incorrect (ref | ||
| > | erred to as "Errors"). As this possibility is known in advance, users are not en | ||||
| > | titled to refunds where these Errors occur. | ||||
| 82 | No Refunds. Except as may be required by applicable law, payments are non-refund | ||||
| > | able and there are no refunds or credits for partially used services. Please ref | ||||
| > | er to 23andMe’s Return and Refund Policy. | ||||
| 83 | You should not change your health behaviors solely on the basis of Genetic Infor | 45 | You should not change your health behaviors solely on the basis of Genetic Infor | ||
| > | mation received from 23andMe. | > | mation received from 23andMe. | ||
| 84 | 23andMe’s Services are not intended to diagnose any condition or disease. | 46 | 23andMe’s Services are not intended to diagnose any condition or disease. | ||
| n | 85 | For most common diseases, the genes we know about are only responsible for a sma | n | 47 | For most common diseases, the genes we know about are only responsible for a sma |
| > | ll fraction of the risk. Your ethnicity, environmental factors, and lifestyle ch | > | ll fraction of the risk. Your ethnicity, environmental factors, lifestyle choice | ||
| > | oices are far more important predictors and may affect the relevance of each rep | > | s are far more important predictors and may affect the relevance of each report | ||
| > | ort and how your results may be interpreted. | > | and how your results may be interpreted. | ||
| 86 | The Services are not intended to tell you anything about your current state of h | 48 | The Services are not intended to tell you anything about your current state of h | ||
| > | ealth, or to be used to make medical decisions, including whether or not you sho | > | ealth, or to be used to make medical decisions, including whether or not you sho | ||
| > | uld take a medication, how much of a medication you should take, or determine an | > | uld take a medication, how much of a medication you should take, or determine an | ||
| > | y treatment. | > | y treatment. | ||
| 87 | If you have concerns or questions about what you learn through 23andMe, you shou | 49 | If you have concerns or questions about what you learn through 23andMe, you shou | ||
| > | ld contact your physician or other healthcare provider before making any lifesty | > | ld contact your physician or other healthcare provider before making any lifesty | ||
| > | le changes. Please note that genetic risk assessment is not applicable to result | > | le changes. Please note that genetic risk assessment is not applicable to result | ||
| > | s of carrier screening tests. | > | s of carrier screening tests. | ||
| n | 88 | 23andMe Services are for research, informational, and educational use only. We d | n | 50 | 23andMe Services are for research, informational, and educational use only. We d |
| > | o not provide medical advice. Please note, the Genetic Information provided by 2 | > | o not provide medical advice. Please note:the Genetic Information provided by 23 | ||
| > | 3andMe is for research, informational, and educational use only. This means two | > | andMe is for research, informational, and educational use only. This means two t | ||
| > | things: | > | hings. | ||
| 89 | Many of the genetic discoveries that we report have not been clinically validate | 51 | Many of the genetic discoveries that we report have not been clinically validate | ||
| > | d, and the technology we use, which is the same technology used by the research | > | d, and the technology we use, which is the same technology used by the research | ||
| > | community, to date has not been widely used for clinical testing. | > | community, to date has not been widely used for clinical testing. | ||
| 90 | Talk to your Healthcare provider. 23andMe does not endorse, warrant or guarantee | 52 | Talk to your Healthcare provider. 23andMe does not endorse, warrant or guarantee | ||
| > | the effectiveness of any specific course of action, resources, tests, physician | > | the effectiveness of any specific course of action, resources, tests, physician | ||
| > | or other healthcare providers, drugs, biologics, medical devices or other produ | > | or other healthcare providers, drugs, biologics, medical devices or other produ | ||
| > | cts, procedures, opinions, or other information that may be mentioned on our web | > | cts, procedures, opinions, or other information that may be mentioned on our web | ||
| > | site. If we provide any recommendations and/or potential ways to take action, th | > | site. If we provide any recommendations and/or potential ways to take action, th | ||
| > | is information is intended for informational purposes only and for discussion wi | > | is information is intended for informational purposes only and for discussion wi | ||
| > | th your physician or other healthcare provider. The Services are not intended to | > | th your physician or other healthcare provider. The Services are not intended to | ||
| > | be used by the customer for any diagnostic purpose and are not a substitute for | > | be used by the customer for any diagnostic purpose and are not a substitute for | ||
| > | professional medical advice. Reliance on any information provided by 23andMe, 2 | > | professional medical advice. Reliance on any information provided by 23andMe, 2 | ||
| > | 3andMe employees, others appearing on our website at the invitation of 23andMe, | > | 3andMe employees, others appearing on our website at the invitation of 23andMe, | ||
| > | or other visitors to our website is solely at your own risk. | > | or other visitors to our website is solely at your own risk. | ||
| 91 | While we are licensed in the State of California as a clinical laboratory, not a | 53 | While we are licensed in the State of California as a clinical laboratory, not a | ||
| > | ll jurisdictions require our Services to be subject to license. Therefore, we ar | > | ll jurisdictions require our Services to be subject to license. Therefore, we ar | ||
| > | e not universally licensed by all state, federal, or international authorities f | > | e not universally licensed by all state, federal, or international authorities f | ||
| > | or genetic testing conducted for health and disease-related purposes. In additio | > | or genetic testing conducted for health and disease-related purposes. In additio | ||
| > | n, there are certain jurisdictions in which we do not offer our Services because | > | n, there are certain jurisdictions in which we do not offer our Services because | ||
| > | we do not have the required licenses. | > | we do not have the required licenses. | ||
| n | 92 | Furthermore, to expand and accelerate the understanding and practical applicatio | n | 54 | Furthermore, to expand and accelerate the understanding and practical applicatio |
| > | n of genetic knowledge in healthcare, we invite all eligible genotyped users to | > | n of genetic knowledge in healthcare, we invite all eligible genotyped users to | ||
| > | participate in 23andMe Research. When we use the term “Product Development,” it | > | participate in 23andMe Research. When we use the term “Product Development", it | ||
| > | means research performed for the purpose of new product development and new prod | > | means research performed for the purpose of new product development and new prod | ||
| > | uct development activities performed by 23andMe on De-identified Information. Th | > | uct development activities performed by 23andMe on De-identified Information. Th | ||
| > | ese activities may include, among other things, improving our Services and/or of | > | ese activities may include, among other things, improving our Services and/or of | ||
| > | fering new products or services to you; performing quality control activities; o | > | fering new products or services to you; performing quality control activities; c | ||
| > | r conducting data analysis that may lead to and/or include commercialization wit | > | onducting data analysis that may lead to and/or include commercialization with a | ||
| > | h a third party. Participation in such research is voluntary and based upon an I | > | third party. Participation in such research is voluntary and based upon an Inst | ||
| > | nstitutional Review Board-approved consent document. | > | itutional Review Board-approved consent document. | ||
| 93 | *23andMe data on file. | 55 | *23andMe data on file. | ||
| 94 | Next Page: 2. Using the Services | 56 | Next Page: 2. Using the Services | ||
| 95 | Last Updated: November 14, 2025. | 57 | Last Updated: November 14, 2025. | ||
| 97 | Footer | 59 | Footer | ||
| 98 | Services | 60 | Services | ||
| 99 | Ancestry Service | 61 | Ancestry Service | ||
| n | 100 | 23andMe+plus Premium | n | ||
| 101 | Gifts | ||||
| 102 | Merchandise | ||||
| 103 | Company | 62 | Company | ||
| n | 104 | Media Center | n | ||
| 105 | Blog | 63 | Blog | ||
| 106 | Careers | 64 | Careers | ||
| n | 107 | Refer a Friend | n | 65 | Reporter Inquiries |
| 108 | Return & Refund Policy | 66 | Return & Refund Policy | ||
| 109 | Customer Care | 67 | Customer Care | ||
| n | 110 | FSA/HSA Eligibility | n | ||
| 111 | Site Map | 68 | Site Map | ||
| 112 | Learn | 69 | Learn | ||
| 113 | About Us | 70 | About Us | ||
| 114 | How it Works | 71 | How it Works | ||
| 115 | Science | 72 | Science | ||
| n | 116 | Privacy | n | 73 | Trust Center |
| 117 | Security | ||||
| 118 | Research | 74 | Research | ||
| 119 | Stories | 75 | Stories | ||
| n | 120 | Surname Discovery | n | 76 | Business Development |
| 121 | Genetics Learning Hub | ||||
| 122 | DNA & Personalized Healthcare | ||||
| 123 | Legal | 77 | Legal | ||
| n | 124 | Important Test Info | n | ||
| 125 | Terms of Service | 78 | Terms of Service | ||
| 126 | Privacy Statement | 79 | Privacy Statement | ||
| 127 | Data Protection | 80 | Data Protection | ||
| n | 128 | Family Considerations | n | ||
| 129 | Research Consent | 81 | Research Consent | ||
| n | 130 | Individual Data Consent | n | ||
| 131 | Biobanking Consent | 82 | Biobanking Consent | ||
| 132 | Cookie Policy | 83 | Cookie Policy | ||
| n | 133 | Cookie Choices | n | 84 | Cookie Settings |
| 134 | Patent Information | ||||
| 135 | Report a Security Issue | 85 | Report a Security Issue | ||
| n | 136 | Consumer Health Data Privacy Policy | n | ||
| 137 | Partner With Us | ||||
| 138 | Healthcare Professionals | ||||
| 139 | Scientists | ||||
| 140 | Business Development | ||||
| 141 | Download App | 86 | Download App | ||
| t | 142 | United States | Change | t | 87 | International | Change |
| 143 | Change location | 88 | Change location | ||
| 144 | Connect | 89 | Connect | ||
| 145 | © 2026 23andMe Research Institute All rights reserved. | 90 | © 2026 23andMe Research Institute All rights reserved. | ||
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