Affirm updated its mailing address for customer service requests across five different procedures in the Terms of Service. The previous address, 650 California St, Fl 12, San Francisco, CA 94108, has been replaced with 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135. This affects where customers must send written requests for consent withdrawal, billing error disputes, and other written inquiries. The change is operational and does not alter the procedures or rights themselves, only the location to which customers must direct their correspondence.
The updated Terms of Service now directs customers to a new mailing address in Cleveland, Ohio for all written customer service requests, including consent withdrawal and billing error disputes. The change does not alter the procedures for making these requests or the underlying customer rights; it only specifies where written correspondence must be sent. Customers who need to submit written requests should use the new address: 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135.
→ Update any saved mailing addresses for Affirm customer service requests to the new Cleveland address: 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135
Updated from San Francisco to Cleveland across consent withdrawal, billing disputes, and general inquiry procedures.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
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