Squarespace updated its privacy policy effective July 15, 2026, restructuring how it describes personal information collection and use. The policy removed specific language about domain registration contact information being subject to ICANN compliance rules, replaced its 2FA SMS framework with separate optional SMS and marketing SMS categories, expanded Financial Solutions Services to include Balance Services and Capital Services beyond Payments Services, added new collection categories for SMS marketing and product enablement information, and clarified identity verification procedures to include bank statements and specific triggering scenarios. The operational effect is that SMS phone numbers are now collected under two distinct opt-in categories (transactional and marketing) rather than one, financial services scope is explicitly broadened, and identity verification triggers are more clearly defined.
Consumers: You must separately opt in to receive transactional SMS (account notifications, 2FA) and marketing SMS (promotional messages), and the company will not share your phone number with third parties for their marketing.
Consumers: The policy now explicitly covers collection and use of financial information for Balance Services and Capital Services, not just Payments Services.
Consumers: When verifying your identity, Squarespace may now request a bank statement in addition to government documents and facial biometric scans, and the policy clarifies when this verification is required.
The updated policy establishes two separate opt-in categories for SMS communications: optional transactional SMS (for account notifications and two-factor authentication) and optional marketing SMS (for promotional messages). The policy explicitly states it will not sell, share, or disclose phone numbers to third parties for their marketing purposes. For users with financial accounts, the policy now explicitly covers Balance Services and Capital Services in addition to Payments Services, and identity verification procedures are clarified to include bank statements and specific triggering scenarios such as account recovery, ownership disputes, or suspicious activity detection. You can opt in or out of each SMS category independently, and two-factor authentication can be used without providing a phone number.
→ Review your SMS preferences in your Squarespace account settings to confirm whether you wish to opt in to transactional SMS, marketing SMS, or both.
→ If you use Squarespace's financial services (Payments, Balance, or Capital), review the updated identity verification procedures to understand what information may be requested and when.
SMS phone numbers are now collected under two distinct opt-in categories (transactional and marketing) with explicit restrictions on third-party sharing for marketing purposes.
Expanded to explicitly include Balance Services and Capital Services in addition to Payments Services.
Clarified to include bank statements and specific triggering scenarios (account recovery, ownership disputes, suspicious activity detection).
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wording edits to this record that do not change what it claims. Changes to a claim are published as corrections.
Squarespace restructured its privacy policy to clarify SMS collection and use, expand financial services scope, and detail identity verification procedures. The change separates transactional and marketing SMS into distinct opt-in categories with explicit restrictions on …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-X-003747.
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