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Mercury updated four contact email addresses in its Terms of Service on July 16, 2026. The changes replace support@mercury.com with help@mercury.com for general cashback and service inquiries, keep (415) 878-1068 unchanged for error reporting, replace support@mercury.com with legal@mercury.com for dispute resolution, and replace support@mercury.com with help@mercury.com for notice delivery issues. These changes affect where customers direct communications for account matters, cashback questions, error reporting, and formal disputes.
Mercury updated the email addresses customers should use to contact the company for specific purposes. Cashback questions, general service issues, and notice delivery problems now route to help@mercury.com instead of support@mercury.com. Formal dispute resolution now routes to legal@mercury.com instead of support@mercury.com. The phone number (415) 878-1068 remains available for error reporting. Customers should update their records to direct inquiries to the appropriate email address based on the issue type.
The updated terms establish new contact email addresses for different types of customer communication. Customers directing inquiries to the old support email may experience delays if Mercury no longer monitors that address.
→ Update saved contact information to use help@mercury.com for cashback and general service inquiries
→ Use legal@mercury.com when initiating formal dispute resolution
→ Customer inquiries sent to the old support@mercury.com address may not be received or processed
→ Dispute resolution communications sent to the wrong address may not be properly logged for the 180-day error reporting window
General support and notice delivery issues now route to help@mercury.com; dispute resolution now routes to legal@mercury.com.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change updates customer service contact information in Mercury's Terms of Service. No changes to service obligations, data handling, rights, or compliance frameworks are implicated. The updated email addresses segregate general support (help@mercury.com) from legal disputes (legal@mercury.com), which may improve internal routing efficiency. No regulatory exposure or obligation modifications are created.
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Analyst $49/moConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003744.
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