Monday.com updated its Privacy Policy on June 29, 2026, clarifying complaint and appeal procedures for data subject rights violations. The revised language broadens the complaint submission process, allowing users to lodge complaints directly with Monday.com if they believe their personal data processing violates applicable data protection law, in addition to complaints to supervisory authorities. The updated terms also establish a specific acknowledgment and response timeline, stating that Monday.com will acknowledge receipt of complaints and respond within applicable regulatory timeframes.
The updated policy establishes a direct complaint submission mechanism for users who believe Monday.com's personal data processing violates applicable data protection law. Previously, the policy stated that GDPR-protected individuals could lodge complaints with supervisory authorities; the revised language broadens this to acknowledge that users may have rights under various regulatory frameworks, including GDPR. The updated terms now explicitly authorize users to submit complaints directly to Monday.com regarding either data protection violations or how the company handled a data subject rights request, with a commitment to acknowledge receipt and respond within applicable regulatory timeframes. You can submit a complaint to support@monday.com or the Data Protection Officer at dpo@monday.com.
→ If you believe Monday.com's processing of your personal data violates applicable data protection law, you can submit a complaint directly to support@monday.com or the Data Protection Officer at dpo@monday.com and expect acknowledgment and response within applicable regulatory timeframes.
Users may now submit complaints directly to Monday.com regarding data protection violations or mishandling of data subject rights requests.
Monday.com commits to acknowledge receipt of complaints and respond within applicable regulatory timeframes.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Monday.com revised its complaint procedures to establish a direct submission pathway for data protection violation complaints and formalize response commitments. The change adds specificity around acknowledgment and response timelines governed by 'applicable regulatory timeframes,' which …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
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