Checkout.com updated its privacy policy on June 19, 2026 to reorganize and expand country-specific regulatory notices. The policy adds new protections and complaint procedures for UK users, including a formal complaints process and 30-day acknowledgment timeline; introduces a new Australia-specific section describing identity verification requirements; clarifies that transaction data collection now includes country information; and removes a specific reference to the UK Information Commissioner's Office example while restructuring the data protection contact section. The policy also adds fraud detection and prevention to the list of services provided by third-party processors.
Consumers: Checkout now has a formal process for handling complaints about how it uses your data, with guaranteed timelines for acknowledgment and response.
Consumers: Checkout must verify your identity under Australian financial services law and cannot serve you on an anonymous or pseudonymous basis.
Consumers: Checkout now explicitly discloses that it collects the country where your transaction occurred, not just the currency and amount.
The updated policy establishes formal complaint procedures for UK and Australia users, requiring Checkout to acknowledge complaints within 30 days and respond without undue delay. For UK users specifically, the policy clarifies that complaints must first be raised with Checkout before escalating to the Information Commissioner's Office. The policy also discloses that transaction information collection now includes country data alongside currency and amount. For Australia users, the policy clarifies that identity verification is a legal requirement and cannot be provided anonymously or pseudonymously. Users in these jurisdictions can submit data protection complaints through Checkout's designated process and escalate to their respective regulatory authorities if dissatisfied with Checkout's response.
→ UK users can submit data protection complaints through Checkout's designated complaint form rather than contacting the DPO directly
→ Australia users should verify identity requirements when signing up, as anonymous or pseudonymous service is not available
→ All users can escalate unresolved complaints to their local regulatory authority (ICO for UK, OAIC for Australia) after receiving Checkout's response
New formal complaint process requiring acknowledgment within 30 days and response without undue delay, with escalation pathway to the ICO if customer dissatisfied.
New disclosure that Checkout cannot provide services anonymously or pseudonymously due to legal requirements under Australian financial services regulation.
Clarified that transaction information collection includes country alongside currency and amount.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Checkout.com's privacy policy update adds formalized country-specific complaint procedures and disclosure requirements for UK and Australia operations. The additions establish explicit 30-day acknowledgment and response timelines for UK complaints, and introduce Australia-specific language confirming identity …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003117.
Checkout.com's privacy policy footer was updated on August 1, 2026 to add an 'Early Careers #NextGen' link and associated tagline …
Checkout.com added two sentences promoting an 'Early Careers #NextGen' program to its website footer navigation, positioned within the Careers section. …
Checkout.com updated its tax strategy disclosure detected on July 15, 2026 to reflect organizational changes and expanded governance documentation. The …
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Get alerted when this policy changes again, including what changed and why it matters.