Zelle states that 99.36% of consumer checking and savings accounts linked to Zelle do not charge a fee to send, receive, or request money, based on a Q4 2024 survey.
The disclosure implies that a small percentage of accounts may still be charged fees, and consumers should check with their individual financial institution to confirm their fee status before using the service.
The qualified fee disclosure ('99.36%' rather than 'all') creates an obligation for participating financial institutions to clearly disclose applicable fees under CFPB Regulation E and related consumer financial protection rules. Compliance teams at partner institutions should ensure their fee schedules are clearly disclosed.
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Zelle shares user data for cross-context behavioral advertising, which means your information may be used to target you with ads across different platforms and websites. While Zelle states it does not sell data, this sharing practice may still constitute a 'sale' under California's CCPA, giving California residents the right to opt out. You can opt out of this data sharing by clicking the 'Do Not Sell or Share My Personal Information' link in Zelle's website footer.