If you forget to cancel a subscription you no longer want, you will be automatically charged for another period, and refunds are not guaranteed.
Consumer impact
This agreement significantly affects consumers by requiring U.S.-based users to waive their right to a jury trial and class action participation, instead resolving disputes through individual binding arbitration. Microsoft retains broad rights to suspend or terminate accounts, modify services, and use user-generated content under a wide license grant. You can opt out of the arbitration clause by sending written notice to Microsoft's arbitration opt-out address within 30 days of first agreeing to the terms.
What you can do
β οΈ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Cancel Subscription
Log in to your Microsoft account, go to Services & Subscriptions, find your active subscription, and select Cancel. Confirm the cancellation before your next billing date to avoid being charged.
Applicable agencies
FTC
The FTC's Negative Option Rule and ROSCA govern auto-renewal subscription practices and require clear disclosure and easy cancellation.
ConductAtlas Policy Archive
Entity: Xbox | Document: Xbox Terms of Use | Record: CA-P-000982
Captured: 2026-03-20 10:17:26 UTC | SHA-256: 51bad4c363691080β¦
URL: https://conductatlas.com/platform/xbox/xbox-terms-of-use/subscription-auto-renewal-and-billing/
Accessed: April 4, 2026