No matter how serious the damage X causes to you — whether financial, reputational, or otherwise — you cannot recover more than $100 from them in most circumstances, which severely limits your legal recourse.
Consumer impact
By using X, you grant the platform an extremely broad, royalty-free license to use, modify, and distribute your content worldwide, while X's financial liability to you is capped at just $100. X can suspend or terminate your account not just for rule violations, but also for prolonged inactivity or what it deems 'commercial inviability', with limited recourse available to most users. You can deactivate your account at any time by visiting your account settings to terminate the agreement.
Applicable agencies
Federal Trade Commission (ftc)
Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
Who can file: Anyone affected by the company's practices (US or international)
What you need: Your account details, a timeline of relevant events, and a description of the specific issue
What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
ConductAtlas Policy Archive
Entity: X | Document: X Terms of Service | Record: CA-P-000258
Captured: 2026-03-06 20:08:59 UTC | SHA-256: d71792a04e7ac686…
URL: https://conductatlas.com/platform/x/x-terms-of-service/100-aggregate-liability-cap/
Accessed: April 4, 2026