Arbitration strips consumers of the right to a jury trial and class action participation, which are important protections when challenging a large company's practices.
Consumer impact
Using Waze grants the company a broad, irrevocable license to your location data, driving patterns, and any content you submit, which Waze may use for commercial purposes including advertising. US users are subject to mandatory binding arbitration and waive the right to participate in class action lawsuits unless they opt out. You can opt out of the arbitration clause by sending written notice to Waze within 30 days of first using the service.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Within 30 days
Send a written email to Waze's support address clearly stating your name, account email, and your intent to opt out of the arbitration agreement within 30 days of first using the Waze service. Keep a copy of this communication for your records.
Applicable agencies
FTC
The FTC has authority over unfair or deceptive trade practices, including the use of mandatory arbitration clauses that may limit consumer rights.
State attorneys general, particularly in California, have enforcement authority over arbitration clauses affecting consumer rights under state consumer protection law.