Sensitive personal information such as Social Security numbers, precise location, and financial data represents your highest-risk data — exposure or misuse of this data can enable identity theft, financial fraud, stalking, or discrimination, and US law provides specific protections for these categories that T-Mobile is obligated to honor.
Consumer impact
T-Mobile collects extensive personal data including your real-time location, call and text metadata, device identifiers, financial information, and inferred behavioral profiles, and shares this data with advertising partners and affiliated companies for targeted marketing purposes. This means your daily movements, communication patterns, and financial behavior may be used to build a commercial profile about you without your active knowledge. You can opt out of data sharing for advertising purposes and submit data access or deletion requests by visiting t-mobile.com/privacy-center or calling 1-800-937-8997.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Visit t-mobile.com/privacy-center and select 'Limit the Use of My Sensitive Personal Information' if available, or submit a restriction request specifying the sensitive data categories (e.g., SSN, location, financial data) you want to limit T-Mobile's use of beyond core service delivery.
Applicable agencies
FTC
The FTC enforces reasonable security and non-deceptive practices for sensitive personal information under FTC Act Section 5 and the Safeguards Rule, with specific authority over SSNs and financial data.
State attorneys general enforce CPRA sensitive personal information rights, Illinois BIPA biometric data protections, and state data breach notification laws applicable to SSNs and financial account numbers.