T-Mobile retains your personal information for varying periods after you close your account, depending on legal obligations, business purposes, and regulatory requirements.
Even after you cancel your T-Mobile service, your personal data — including call records, location history, and financial information — may remain in T-Mobile's systems and be accessible to the company and potentially third parties.
Data retention schedules must be defensible under applicable privacy laws, with retention limited to what is necessary for specified purposes; CPRA requires that data be deleted upon consumer request subject to limited exceptions, and telecom records have specific FCC and other regulatory retention requirements that create tension with deletion rights.
Compliance intelligence locked
Regulatory citations, enforcement risk, and due diligence action items.
Watcher: regulatory citations. Professional: full compliance memo.
T-Mobile collects extensive personal data including precise geolocation, network browsing activity, CPNI, biometric data, and financial information, and uses it for targeted advertising as well as sharing with affiliates, partners, and third-party data brokers. Consumers' data may be sold or shared in ways that affect their privacy and financial profile, and some data sharing persists even after account cancellation due to legal retention obligations. You can opt out of T-Mobile's Advertising & Analytics program and request deletion of your personal data by visiting https://www.t-mobile.com/privacy-center.