T-Mobile · T-Mobile Privacy Notice

CPNI Use for Marketing

High severity
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Why it matters

CPNI is highly sensitive telecommunications data that reveals your communication patterns and personal relationships; federal law (47 U.S.C. § 222) specifically restricts how carriers may use this data and requires them to obtain your approval before using it for marketing beyond your existing service.

Consumer impact

T-Mobile collects extensive personal data including your real-time location, call and text metadata, device identifiers, financial information, and inferred behavioral profiles, and shares this data with advertising partners and affiliated companies for targeted marketing purposes. This means your daily movements, communication patterns, and financial behavior may be used to build a commercial profile about you without your active knowledge. You can opt out of data sharing for advertising purposes and submit data access or deletion requests by visiting t-mobile.com/privacy-center or calling 1-800-937-8997.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Call T-Mobile at 1-800-937-8997 and request to opt out of the use of your Customer Proprietary Network Information (CPNI) for marketing purposes. Note the date and representative name for your records.

Applicable agencies

  • FTC
    The FTC has concurrent consumer protection authority over telecommunications marketing practices under FTC Act Section 5, and coordinates with the FCC on CPNI enforcement matters.
    File a complaint →

Provision details

Document information
Document
T-Mobile Privacy Notice
Entity
T-Mobile
Document last updated
March 24, 2026
Tracking information
First tracked
April 1, 2026
Last verified
April 1, 2026
Record ID
CA-P-001696
Document ID
CA-D-00342
Evidence Provenance
Source URL
Wayback Machine
SHA-256
37ba4846587ded1dcafa776d996174b9e7508ddfbb1a4cd321fc895cc19d111b
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: T-Mobile | Document: T-Mobile Privacy Notice | Record: CA-P-001696
Captured: 2026-04-01 13:14:07 UTC | SHA-256: 37ba4846587ded1d…
URL: https://conductatlas.com/platform/t-mobile/t-mobile-privacy-notice/cpni-use-for-marketing/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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