Shopify · Shopify Privacy Policy

Data Retention After Account Closure

Medium severity
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Why it matters

Closing your Shopify account does not result in immediate deletion of all your data; some information may be kept indefinitely for legal or business reasons.

Consumer impact

Shopify collects a broad range of personal data β€” including contact details, payment information, browsing behavior, and purchase history β€” and may share it with third-party service providers, advertising partners, and affiliated companies. Consumer data may be transferred internationally, including to Canada and the US, with contractual safeguards in place for EEA and UK users. You can submit a data access, deletion, or portability request by visiting Shopify's dedicated privacy portal at https://privacy.shopify.com.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Go to https://privacy.shopify.com and submit a data deletion request. Note that some data may be retained for legal or fraud-prevention purposes even after your request is fulfilled.

Applicable agencies

  • FTC
    The FTC oversees consumer data retention practices and can act against companies that retain data longer than disclosed or necessary.
    File a complaint →

Provision details

Document information
Document
Shopify Privacy Policy
Entity
Shopify
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-000807
Document ID
CA-D-00122
Evidence Provenance
Source URL
Wayback Machine
SHA-256
929225abb20671960ed1f40a6325a4c72cf5ea341e79aa8378056b3b66ef5708
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Shopify | Document: Shopify Privacy Policy | Record: CA-P-000807
Captured: 2026-03-15 11:22:02 UTC | SHA-256: 929225abb2067196…
URL: https://conductatlas.com/platform/shopify/shopify-privacy-policy/data-retention-after-account-closure/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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